2017 PROFILING REPORT

ROBOTICS PROCESS
AUTOMATION IN ASIA
With the promise of greater speed, efficiency, compliance
and cost savings, Robotic Process Automation (RPA) is
seen as the next frontier technology set to revolutionise
the business world. Asia’s business leaders, in particular,
are now actively assessing how they can leverage RPA to
refocus and redirect their organisational resources and
workforce towards value added work.

However, many organisations are facing challenges

in getting started; from selecting the right processes,
vendor selection to defining appropriate operating and
governance models. The few RPA adopters in Asia are also
uncertain on the best deployment strategy for rolling out
RPA on an enterprise-wide scale. There remains a lot of
unanswered questions on how best organisations can best
maximise the full potential of RPA.

In this report we have compiled the findings from our latest

survey conducted with the attendees for our upcoming
event, Robotics Process Automation Asia. The following
graphs provide insights into the most common challenges,
the hottest topics, and investment priorities in RPA for
some of the biggest companies operating in Asia.

SURVEY RESPONDENTS INCLUDE

2017 PROFILING REPORT | T: (65) 6720 9388 | F: (65) 6720 3804 | E: enquiry@iqpc.com.sg | W: https://asiarpa.iqpc.sg/
2017 PROFILING REPORT | ROBOTICS PROCESS AUTOMATION IN ASIA

JOB TITLES PROFILED

11% 21% 47% 21%

CEO/COO/MD/ SVP/ VP/ AVPs Directors/ Managers/

President Senior directors/ Head Senior managers/
Lead

KEY TOPICS OF INTEREST IN RPA WHERE IS YOUR

36% ORGANISATION
75% IN THE JOURNEY
Latest technology development on RPA
OF AUTOMATION?
71%
RPA real life case studies 31%
64%
Trends and overall landscape of RPA

64%
Implementing RPA solutions

61%
Organisation-wide RPA implementation

57%
Planning & launching RPA pilot projects - Proof
of Concept (POC), solution testing & result
analysis

57% 11%
The basic fundamentals of RPA - Process
redesign & vendor selection

57%
Steps on driving organisational-wide RPA
deployment
9%
53%
Getting started on the RPA journey 7%
3%
53%
Building RPA strategy
Early Feasibility Studies

Building RPA Strategy

Early Implementation

46% 3%
Artificial Intelligence (AI) for enterprises
Pre Deployment

46%
Established

Employee change management

Advanced

43%
Mature

Progressing to the next level: Artificial

Intelligence (AI) & machine learning
43% • The growth of RPA in organisations in Asia is evident
RPA for shared services here as we see a growing number of companies doing
early feasibility studies in this space and 31% of survey
respondents come from organisations that are already
in their early implementation stage of RPA.

2017 PROFILING REPORT | T: (65) 6720 9388 | F: (65) 6720 3804 | E: enquiry@iqpc.com.sg | W: https://asiarpa.iqpc.sg/
2017 PROFILING REPORT | ROBOTICS PROCESS AUTOMATION IN ASIA
TOP CHALLENGES FACED BY THE INDUSTRY
DURING RPA IMPLEMENTATION OR PRE-
DELOYMENT OF RPA WITHIN THE ORGANISATION
RPA
IMPLEMENTATION
• How to make the project
scalable
• Proof of concept
• Identifying right use cases
• Setting up a centre of
excellence (COE) before
moving into Robotics
• Subject matter expertise
on RPA itself
• Understanding what the
prerequisites are for RPA
• Lack of knowledge on RPA
implementation
• Things getting out of
control if the project is not
managed properly
• Setting up some kind of
enterprise frame work to
work towards to get most
out of it
• Business case - future
trend impact
• Speed of implementation
• Coming up with a
company wide RPA strategy
• Realisation of benefits
• Understanding the
processes and the business
requirements quickly for
the project team to quote
this into the software
• Scope of the project may
delay project completion
• Having a rapid RPA
deployment strategy
INVESTMENT PRIORITIES IN ROBOTICS PROCESS AUTOMATION
OVER THE NEXT 6-12 MONTHS
RPA Consultants
Robotics Process Automation(RPA) technology providers
Artificial Intelligence (AI)
• 46% of survey respondents come from organisations that are currently exploring RPA solutions.
2017 PROFILING REPORT | T: (65) 6720 9388 | F: (65) 6720 3804 | E: enquiry@iqpc.com.sg | W: https://asiarpa.iqpc.sg/
SYSTEMS AND
TECHNOLOGY
• Ability to work between
two different systems/
applications
• System security
compatibility
• Easy end user set up, use
& maintenance
• Choosing the right vendor/
partner
• Not sure about how
to move ahead with the
infrastructure set up
• Technology challenges
faced due to regulatory
issues
• Scalability of the vendors
• How to ensure the systems
work seamlessly with the
latest technologies
• Finding the right solutions
and tools
• Non-disruptive technology
• Security of RPA solution
ORGANISATION
PROCESSES AND CHANGE
MANAGEMENT
• Standardisation of global • Positive business case
processes
• Reskilling existing
• Maximising efficiencies employees to move up
the value chain
• How can they ensure that
the right service levels • Resistance from the
are reached in this people and internal
complex industry employees
they operate
• Change management and
• How to ensure the service cultural shift
experience is excellent
• How to scale up with the
• How to integrate RPA with regulatory and compliance
the legacy systems in the requirements
insurance industry
• Establishing a proper
• Non-standardised governance structure in
processes place
• Selection of initial • Selling the concept to
processes to go into RPA the higher management/
stakeholder
• Fear in the mindset of
people due to the fear of
loosing jobs
• Lack of employees with
expertise and skills in this
space
• Obtaining buy in from the
customers
• Managing expectations
• Organisational readiness
18%
46%
11%
2017 PROFILING REPORT | ROBOTICS PROCESS AUTOMATION IN ASIA

HOW INVOLVED ARE YOU IN SELECTION AND BUDGET

SPEND FOR VENDOR SERVICES/SOLUTIONS?

Influencer in Absolute/Final
decision-making decision-maker

Prospecting,
evaluation and
recommendation
15% 7%

21% 57%
Part of
decision-making unit

• 64% of the survey respondents have direct influence on procurement.

MOST TALKED ABOUT RPA VENDORS AND CONSULTANTS

2017 PROFILING REPORT | T: (65) 6720 9388 | F: (65) 6720 3804 | E: enquiry@iqpc.com.sg | W: https://asiarpa.iqpc.sg/
2017 PROFILING REPORT | ROBOTICS PROCESS AUTOMATION IN ASIA

Meet all the survey respondents at our upcoming event:

Main Conference: 7-8 June, 2017

Singapore

Join us at this exciting event where you will learn:

• GETTING STARTED WITH RPA

• BUILDING YOUR RPA STRATEGY
• GAIN INSPIRATIONS FROM LEADING RPA INDUSTRY APPLICATIONS
• STEPS ON DRIVING ORGANISATIONAL-WIDE RPA DEPLOYMENT
• EMPLOYEE CHANGE MANAGEMENT

Featured speakers

George Papp Andy Pilkington Bhaskar Katta

Executive Director, Assistant Director Regional Chief
Head of Core of Automation, Operating Officer,
Banking Technology, DHL Supply Chain ANZ
DBS Bank

Matthew Taloni Sebastian Zeiss

Head of Workflow Vice President
Automation, of Automation
Prudential & Department
Corporation Asia Development,
Deutsche Telekom
Technical Services

For more information For more research and

about this event analysis on Robotics Process
Automation in Asia

CLICK HERE CLICK HERE

2017 PROFILING REPORT | T: (65) 6720 9388 | F: (65) 6720 3804 | E: enquiry@iqpc.com.sg | W: https://asiarpa.iqpc.sg/