ENTERPRISE – WIDE INFORMATION SYSTEMS
Program : MBA
Class of : 2010
Course Code : INM572
Objective: To help students acquire basic understanding of a few enterprise-wide business
processes and their integration through IT enabled application. Also to help design and develop
MIS and thereby to leverage these business processes for competitive advantage.
Text Book
Information Technology in Management
PC Lab
Information Technology & Systems – 2nd
edition
Reference Books / Magazines
Information Systems Today, 2e
Management Information Systems
ERP Strategy
Conpcepts in Enterprise Resource
Planning
Enterprise Resource Planning – Concepts
and Practice
The CRM Handbook
Supply Chain Management
Detailed Curriculum
Process view of Organization: Introduction
to Business Process – Salient Features and
Stages of Reengineering – Reengineering
Initiatives – Forms of Reengineering –
Feature of BPR – Problems of Functional
Division – Technology as Process Enabler –
Mapping an Existing Process – Process
Redesign and New Process Validation (ITM
Pg No 1 - 15)
Approaches to Process Improvement:
Managerial Implication of Process
Reengineering Efforts – Reengineering Roles
– Kaizen – Total Quality Management –
Implementing New Process – Critical
Success factors for Reengineering Projects –
Reasons fro BPR Failure – Comparing BPR
with TQM. (ITM Pg No 16 - 30)
Semester : II
Credits : 3
Sessions : 33
Author/Publication
Icfai Center for Management Research
Icfai University Press
Icfai Center for Management Research
Author/Publication
Leonard Jessup, Joseph Valacich, PHI
Icfai University Press
Vinod Kumar Garg, Bharat Vakharia,
Jaico
Brand, Monk and Wagner – Thomson
Learning
Vinod Kumar Garg and N K
Venkitakrishnan, PHI
Jill Dyche
Chorpra and Meindl
Project Management: Understanding the
projects, Understanding the project
management, Phases of Project Management,
Planning the Project, Scheduling, Controlling
the Project, Closing the Project (PCL Pg No
257 – 264)
Project Management Using MS – Project:
Getting Started with MS Project 2003 –
Assigning Resources and Cost to Task – Fine
tuning Processes – Formatting, Printing,
Finalizing and Publishing your Plans –
Managing and Tracking beyond One Project
and Application (PCL Pg No 265 – 310)
Information System Development:
Fundamentals of Information Systems:
Defining information – Classification of
information – Presentation of information –
Benefits of information – Qualify of
information – Basics of information systems
– Use of information systems in business –
Limitation of information systems –
Information system design. (ITS – Pg no: 43
to 65)
Management Information Systems:
Information Systems for Business operations
– Transaction processing systems –
Functional information systems – technology (ITS Pg no: 345 to 368) (ITM –
Management information systems – Decision
support systems – Executive information
systems – Online analytical processing –
Information Systems for strategic advantage
(ITS – Pg no: 111 to 144)
MIS – Planning and design: MIS planning
– MIS design – Systems approach to problem
solving – Make or buy decision. (ITS – Pg
no: 237 to 256)
MIS – Implementation, evaluation and
maintenance: Organizational change and
MIS implementation – Planning the MIS
implementation – MIS implementation
process – Evaluation of the MIS
implementation – Challenges in MIS
implementation – MIS control and
maintenance. (ITS – Pg no 257 to 274)
Enterprise Resource Planning: Evolution
of ERP - ERP An overview – Rationale for
ERP – Architecture planning – Implementing
ERP – Effect of ERP on the company –
Overview of ERP modules – Selecting an
ERP vendor - – ERP Implementation -–
Operational advantages in ERP – ERP
implementation problems - ERP integration
with supply chain planning - ERP
investments in the US – ERP market in
Indian Scenario - Emerging trend in ERP –
Future of ERP application.(ITS Pg No 369 -
394) (ITM Pg no: 31 to 49)
ITM – Information Technology in Management
PCL – PC Lab
ITS – Information Technology & Systems
Supply Chain Applications: An overview –
SCM framework – Advanced planning and
scheduling systems – forecasting and
inventory management – Visibility across
supply chaing – CPFR - E-supply chain –
Managing relationships in the E-supply chain
– Issues in E-supply chain management –
Future of E-supply chain – Integration of
SCM with legacy applications – RFID
Pg no: 50 to 61)
CRM: Overview of CRM - Defining CRM –
Functions of CRM – E-CRM architecture –
CRM modules - E-CRM infrastructure
requirements – CRM for E-customers –
Challenges E- CRM projects – Integration of
ERP and CRM applications (ITS – Pg no:
395 to 406) (ITM Pg no: 62 to 76)
E – Business: Evolution of E – Rise of E –
business – Traditional business Vs E-
business - Organization culture – Models of
E-business (ITM Pg No 77 - 83) (ITS – Pg
no: 331 to 339)
Enterprise Application Integration:
Defining EAI – Need for EAI - Principles of
EAI – Need for EAI – EAI standards –
Impact of EAI standards. (ITM Pg No 100 –
105) (ITS – Pg no: 339 to 345)
E-Governance: Overview of E-Governance
– E-Governance Strategies – E-Governance
in India – E-Governance: Key Issues and
Challenges (ITM Pg No 106-114)
IT Governance: Overview of IT Governance
– IT Governance and Sarbanes-Oxley Act –
IT Governance Framework (ITM Pg No 115
– 119) (ITS Pg no 292 to 296)
 Schedule of Sessions

Topic Sessions

PRE – MID SEM

Process View of Organization 3

Approaches to Process Improvement 1

Project Management 2

Project Management Using MS Project 4

Information Systems Development – Foundation 2

of Information Systems
Management Information Systems 4

POST – MID SEM

MIS – Planning and design 2

MIS – Implementation, Evaluation and 2

Maintenance
Enterprise Resource Planning 3

Supply Chain Applications 2

CRM Applications 2

E – Business 1

Enterprise Application Integration 2

E-Governance 1

IT Governance 2

Total 33
 DETAILED SESSION PLAN
Course : Enterprise-wide information
Course Code : INM572
Systems
Semester : II Duration : 1 Hr. 15 Mts.

Session Chapter
Chapter Name Topic
No No
PRE-MID SEM
Introduction to Business Process – Salient
1 Features and Stages of Reengineering
Reengineering Initiatives – Forms of
2 Process View of Reengineering – Feature of BPR – Problems of
I Organization Functional Division
Technology as Process Enabler – Mapping an
3 Existing Process – Process Redesign and New
Process Validation
Approaches to Process Improvement: Managerial
Implication of Process Reengineering Efforts –
Approaches to Reengineering Roles – Kaizen – Total Quality
4 II Process Management – Implementing New Process –
Improvement Critical Success factors for Reengineering
Projects – Reasons fro BPR Failure – Comparing
BPR with TQM.
Understanding the projects, Understanding the
5 project management, Phases of Project
Project Management,
III
Management
Planning the Project, Scheduling, Controlling the
6
Project, Closing the Project
7 Getting Started with MS Project 2003 –
Assigning Resources and Cost to Task – Fine
8
Project tuning Processes –
IV Management Using Formatting, Printing, Finalizing and Publishing
9 MS Project your Plans –
Managing and Tracking beyond One Project and
10
Application
11 V Information Fundamentals of Information Systems:
System Defining information – Classification of
Development information – Presentation of information –
Benefits of information –
Session Chapter
Chapter Name Topic
No No
Qualify of information – Basics of information
systems – Use of information systems in business
12
– Limitation of information systems – Information
system design

Management Information Systems: Information

13
Systems for Business operations ––

Functional information systems – Management

14
Management information systems
VI Information
Systems Transaction processing systems –– Decision
15
support systems – Executive information systems

Online analytical processing – Information

16
Systems for strategic advantage

POST MID SEM

MIS – Planning and design: MIS planning –
17
MIS – Planning MIS design –
VII
and design Systems approach to problem solving – Make or
18
buy decision.
Organizational change and MIS implementation –
19 MIS – Planning the MIS implementation – MIS
Implementation, implementation process –
VIII
Evaluation and Evaluation of the MIS implementation –
20 Maintenance Challenges in MIS implementation – MIS control
and maintenance.
Evolution of ERP - ERP An overview – Rationale
21 for ERP – Architecture planning – Implementing
ERP – Effect of ERP on the company –
Overview of ERP modules – Selecting an ERP
vendor - – ERP Implementation -– Operational
22 Enterprise
IX advantages in ERP – ERP implementation
Resource Planning
problems -
ERP integration with supply chain planning - ERP
investments in the US – ERP market in Indian
23
Scenario - Emerging trend in ERP – Future of
ERP application
24 X Supply Chain An overview – SCM framework – Advanced
Applications planning and scheduling systems – forecasting and
inventory management – Visibility across supply
chaing – CPFR -
Session Chapter
Chapter Name Topic
No No
E-supply chain – Managing relationships in the E-
supply chain – Issues in E-supply chain
25 management – Future of E-supply chain –
Integration of SCM with legacy applications –
RFID technology
Overview of CRM - Defining CRM – Functions
26
of CRM – E-CRM architecture – CRM modules -

XI CRM Applications E-CRM infrastructure requirements – CRM for E-

27 customers – Challenges E- CRM projects –
Integration of ERP and CRM applications

Evolution of E – Rise of E – business –

28 XII E – Business Traditional business Vs E- business - Organization
culture – Models of E-business

Defining EAI – Need for EAI - Principles of EAI

29 Enterprise
XIII Application – Need for EAI –
Integration
30 EAI standards – Impact of EAI standards

Overview of E-Governance – E-Governance

31 XIV E-Governance Strategies – E-Governance in India – E-
Governance: Key Issues and Challenges

IT Governance: Overview of IT Governance – IT

32 Governance and Sarbanes-Oxley Act – IT
XV IT Governance Governance Framework

IT Governance and Sarbanes-Oxley Act – IT

33
Governance Framework