4/2/2018 Multiple Choice

Home Chapter 6 Multiple Choice

Multiple Choice

This activity contains 15 questions.

The communication process consists of three steps. In _____________, the

receiver interprets the message and translates it into meaningful information.

Decoding
Noise
Encoding
Feedback

How close you place your body relative to another person's conveys meaning
when you send a message. Social distance covers from about ________ to
______ Feet.
2, 6
4, 12
1, 2
1.5, 4

Moving your head, face, and eyes away from another person is often
interpreted as a lack of ___________.

Self-confidence
Self-respect
Self-esteem
Self-control

Which of the following is the most annoying type of voice according to a study
by Jaccobi?

Very fast talkers

High-pitched, squeaky voice tone
Whining. Complaining, or nagging tone
Weak and wimpy voice tone

A person's nonverbal behavior is often used to gauge whether he or she is

telling the truth. Which of the following facial clues often reveals lying?

Crooked smile
Failure to look you in the eye.
Facial shift
All of the above are indicators of lying.

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4/2/2018 Multiple Choice

A major challenge in using e-mail effectively is to decide ______________and

when to manage your e-mail.

how to retrieve
how to secure
How to compose
how often

All of the following are suggested email etiquette except:

Keep it simple
Use spelling and grammar checker
Avoid passing along chain letters
Be considerate

All of the following are barriers to effective communication except:

Mixed signal from sender

One-way communication
Feedback
Different interpretation of words

All of the following are barriers to effective communication except:

Eliminate noise
Improper timing.
Distortion of information
Communication overloads

All of the following are suggested ways of eliminating or reducing barriers to

effective communication except:

Appeal to human needs and time your message.

Use emotion and colorful words
Use mirroring to establish rapport
Discuss differences in paradigms.

An approach to overcoming communication barriers is to improve rapport with

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4/2/2018 Multiple Choice

another person. A form of nonverbal communication, called ___________can

be used to establish such rapport.
scapegoating
Modeling
paradigming
Mirroring

All of the following are suggested techniques for overcoming communication

barriers when using presentation technology except:

Keep the slide in view until the audience gets the point.
Talk to the audience not to the screen.
Reveal points ahead of time before they are needed.
Synchronize the slides with your comments.

All of the following are suggestions for improving your listening skills except:

Paraphrase the speaker

Empathizing with the speaker
Sympathizing with the speaker
Maintain eye contact with the speaker

Based on research findings about gender differences in communication

pattern, all of the following are considered to be major differences in gender
communication except:
Women are more likely to use a gentle expletive, while men tend to be harsher.

Men are more interested than women in calling attention to their accomplishment or
hogging recognition.
Women want empathy, not solution.

All of the above are correct difference based on research findings.

Which of the following is not one of the steps in the communication process?

Encoding message
Transmission over communication media
Noise
Decoding message

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