BIBLIOGRAPHY

WHAT'S A BIBLIOGRAPHY?

A bibliography is a list of all of the sources you have used (whether referenced or not)
in the process of researching your work. In general, a bibliography should include:

 the authors' names

 the titles of the works
 the names and locations of the companies that published your copies of the sources
 the dates your copies were published
 the page numbers of your sources (if they are part of multi-source volumes)

The following are the References of this study:

REFERENCES

1. J.D power and associates: Customer satisfaction with home equity line of credit,
2008.

2. Paul Jackson(2008) “Customer satisfaction with HE/ HELOC origination

increases”, 2008.

3. Rashmi Chaudhary and Yasmin Janjhua (2011), Customer Perceptions and

Satisfaction towards Home Loans, International Journal of Research in Commerce &
Management Volume No. 2, Issue No. 9 Pages 124-127.

4. Ravi C.S., Kundan Basavaraj (2013), “Customers Preference and Satisfaction

Towards Banking Services with Special Reference to Shivamogga District in
Karnataka”, Asian Journal of Marketing & Management Research, Vol.2 Issue 1, ISSN
2279-0667.

5. D. Regis Arunodayam and N. Thangavel (2007), A study of the Housing Industry

with special reference to the city of Chennai, The Social Sciences Vol:2(1) Pages 84-
92.
6. Kriti Dutta and Anil Dutta (2009), Customer Expectations and Perceptions across
the Indian Banking Industry and the Resultant Financial Implications, Journal of
Services Research, Volume 9, Number 1 Pages 31-49.

7. Boyd, W.L and White.C (2011) “Customer preferences for Financial Services an
analysis” International journal of bank marketing Vol.12 no.1 PP 9-15.

8. Machauer, A and Morgner, S (2012) “Ethnicity Endogeneity and Housing tenure

Choice” International Journal of Bank Marketing 19/1 PP 6-17.

9. Devlin J.F (2013) “An Analysis of Choice Criteria in the Home Loan Market”
International Journal of Bank Marketing 20/5, PP 212-226.

10. Brar Jasmindeep Kaur and Pasricha J.S. (2014) “Housing Loan – A Comparative
Study of Institutions”, Indian Journal of Commerce. Vol.58 No.2 April PP 71-79.

11. Mool chand and Rajpal, “Perception and Opinions of Home Loan Borrowers”, The
Indian Journal of Commerce, Vol.59, No.4, October-December 2006.
12. Sachin Gopal Jather, “Improving the depth of the Housing Finance Market - A Case
study for introduction of Information Technology”, NHB Article, Jan-March 2005.

13. Rajiv Sabharwal, “Competition : Differentiation holds the Key”, Chartered Finance
Analysis, October, 2002, pp. 47-48.

14. K.V. Krishnamurthy, “Housing Finance : A Safer Avenue”, Chartered Financial

Analysis, October 2002, pp. 41-43.

15. Sudhir Choksey, “Loan Disbursements: An Upward Trend”, Chartered Financial

Analyst, October 2002, pp. 59-60.

16. Rajendra Kakker, “Housing Loans”, Chartered Financial Analyst, October 2002,
pp. 65-66.

17. Gunit Chandha, “Customer Service : A Paradigm Shif”, Chartered Financial

Analyst, October 2002, pp. 63-64.
18. Vidhyanthi, K. “Role of Urban Housing Finance Institution in Karnataka - A study
of Selected Housing Finance Corporation in Bangalore City”, Finance India, Vol. XVI
No.l, March 2002, p.242-246.

19. S. Shivkumar and U. Samyoudha, “Are Bank Employees Customer Centric? - A

perceptual Analysis”, Indian Economic Panorama, 11 (3), October 2001, pp. 2-4.

20. Vishwa Mittar, O.P. Miglani and Anilkumar, “Commercial Banks and Housing
Finance”, Indian Management Studies Journal, 5 (2), October 2001, pp. 19-35.

21. Subha Rao, “Eye on Interior Regions”, Fortune India, Jan. 2000, p.54.

22. T. Sivalingam “A Study of the Performance of Multi-agency housing finance

institutions with Particular reference to HDFC, LIC Housing Co-operatives”, Madras
University, 1999.