05 MW - AC3101 - E01 - 0 NetNumen U31 Alarm Management 135P

NetNumen U31 R58
Unified Element Management System

Alarm Management Operation Guide
Version: 12.11.041
ZTE CORPORATION
NO. 55, Hi-tech Road South, ShenZhen, P.R.China
Postcode: 518057
Tel: +86-755-26771900
Fax: +86-755-26770801
URL: http://ensupport.zte.com.cn
E-mail: support@zte.com.cn
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Revision History
Revision No. Revision Date Revision Reason
R1.0 2011-08–12 First Edition
Serial Number: SJ-20111013151429-005
Publishing Date: 2011-10-18(R1.0)

Contents
About This Manual ......................................................................................... I
Chapter 1 Overview of Fault Management ............................................... 1-1
1.1 Fault Management Functions .............................................................................. 1-1
1.2 Fault Management Terms ................................................................................... 1-1
1.3 Introduction to the Fault Management Module ...................................................... 1-3
1.4 Main Interface of Fault Management.................................................................... 1-4
1.5 Introduction to Alarm Information......................................................................... 1-7
1.5.1 Alarm Description..................................................................................... 1-7
1.5.2 Alarm Classification .................................................................................. 1-7
1.5.3 Relationship between Alarm Messages and Faults .................................... 1-8
1.5.4 Alarm Handling Flow and Suggestion ........................................................ 1-8
1.6 Notification Description ....................................................................................... 1-8
Chapter 2 Alarm and Notification Monitoring .......................................... 2-1

2.1 Alarm Monitoring Policies.................................................................................... 2-1
2.2 Alarm Monitoring Methods .................................................................................. 2-2
2.3 Alarm Monitoring via EMS................................................................................... 2-2
2.4 Alarm Monitoring via Short Message and E-mail................................................... 2-3
2.5 Monitoring Active Alarms .................................................................................... 2-3
2.6 Monitoring Real-time Notifications ....................................................................... 2-4
2.7 Monitoring Alarm Statistics by Network Element ................................................... 2-5
2.8 Monitoring Alarm Statistics by NE Type................................................................ 2-6
2.9 Synchronizing NE Alarms ................................................................................... 2-7
Chapter 3 Alarm Query .............................................................................. 3-1

3.1 Querying Active Alarms ...................................................................................... 3-1
3.2 Querying Historical Alarms.................................................................................. 3-6
3.3 Querying Notifications......................................................................................... 3-7
3.4 Custom Query.................................................................................................... 3-8
3.4.1 Creating a New Query .............................................................................. 3-8
3.4.2 Exporting and Importing Query Conditions ................................................3-11
3.4.3 Copying and Pasting a Query Condition................................................... 3-12
Chapter 4 Alarm Statistics......................................................................... 4-1

4.1 Overview of Fault Statistics ................................................................................. 4-1
4.2 Basic Statistics................................................................................................... 4-3
I
4.3 Busy Time Statistics ........................................................................................... 4-6
4.4 Custom Statistics ............................................................................................... 4-9
4.5 Managing Timing Statistic Task ......................................................................... 4-10
4.6 Managing Timing Export Tasks.......................................................................... 4-13
4.7 Viewing Statistics of Real-time Alarms ............................................................... 4-15
Chapter 5 Alarm Information Management .............................................. 5-1

5.1 Overview of Alarm Management.......................................................................... 5-1
5.2 Acknowledging an Alarm .................................................................................... 5-1
5.3 Unacknowledging an Alarm................................................................................. 5-2
5.4 Clearing an Alarm .............................................................................................. 5-4
5.5 Adding Comments to an Alarm............................................................................ 5-4
5.6 Forwarding an Alarm .......................................................................................... 5-5
5.7 Viewing Alarm Details......................................................................................... 5-6
5.8 Viewing and Supplementing Alarm Handling Measures......................................... 5-7
5.9 Viewing Related History Alarms of an Active Alarm............................................... 5-9
5.10 Creating a Rule for an Active Alarm ................................................................... 5-9
5.11 Querying Alarm-Related Rules ........................................................................ 5-10
5.12 Locating Alarm to NE.......................................................................................5-11
5.13 Printing Alarm Information............................................................................... 5-13
5.14 Exporting Alarm Information ............................................................................ 5-14
5.15 Viewing Alarms on the Rack Map .................................................................... 5-14
Chapter 6 Alarm Rule Management .......................................................... 6-1

6.1 Introduction to Alarm Rules ................................................................................. 6-1
6.2 Introduction to Alarm Rule Operations ................................................................. 6-5
6.3 Creating an Alarm Rule ...................................................................................... 6-6
6.3.1 Alarm Acknowledging Rule ....................................................................... 6-7
6.3.2 Alarm Clearing Rule ............................................................................... 6-10
6.3.3 Alarm Counting Rule ...............................................................................6-11
6.3.4 Alarm Delaying Rule............................................................................... 6-13
6.3.5 Alarm Filtering Rule ................................................................................ 6-14
6.3.6 Alarm Forwarding Rule ........................................................................... 6-15
6.3.7 Alarm Masking Rule ............................................................................... 6-17
6.3.8 Alarm Merging Rule................................................................................ 6-18
6.3.9 Alarm Persisting Rule ............................................................................. 6-20
6.3.10 Alarm Restraining Rule - by NE ............................................................. 6-22
6.3.11 Alarm Restraining Rule – by NE Type .................................................... 6-24
6.3.12 Notification Filtering Rule ...................................................................... 6-26
II
Chapter 7 Fault Handling Settings............................................................ 7-1
7.1 Introduction to Alarm Handling Suggestions ......................................................... 7-1
7.2 Exporting Handling Suggestions to a File ............................................................. 7-2
7.3 Importing Handling Suggestions .......................................................................... 7-3
7.4 Querying Alarm Handling Suggestions................................................................. 7-3
7.5 Supplementing Alarm Handling Suggestions ........................................................ 7-4
Chapter 8 Alarm Severity Level Settings ................................................. 8-1

8.1 Introduction to Alarm Severity Levels ................................................................... 8-1
8.2 Resetting the Severity Level of an Alarm.............................................................. 8-1
8.3 Creating an Alarm Severity Regrading Rule for Specific Managed Elements .......... 8-2
Chapter 9 Alarm Box Settings................................................................... 9-1

9.1 Introduction to Alarm Box.................................................................................... 9-1
9.2 Adding an Alarm Box.......................................................................................... 9-2
Chapter 10 Preference Settings .............................................................. 10-1

10.1 Renaming Alarm Codes .................................................................................. 10-1
10.2 Setting Alarm Forwarding Templates................................................................ 10-3
10.3 Merging Intermittent Alarms ............................................................................ 10-4
10.4 Setting Alarm Prompt...................................................................................... 10-6
10.5 Setting Alarm Sounds and Colors .................................................................... 10-9
10.6 Creating an Alarm-Suppressing Plan Task ......................................................10-12
Figures............................................................................................................. I
Tables .............................................................................................................V
Glossary .......................................................................................................VII
III
IV
About This Manual
The NetNumen U31 Unified Element Management System (NetNumen U31 or EMS) is a
special network element management system used to manage and maintain ZTE's digital
microwave transmission equipment.
By using the NetNumen U31 system, users can configure and maintain individual
microwave network elements, and manage a microwave transmission network in a unified
manner. NetNumen U31 provides the following management functions:
l Configuration management
l Fault management
l Performance management
l Topology management
l Security management
l Log management
As an object-oriented system designed on the J2EE platform, NetNumen U31 provides

unified standard interfaces to external devices.
Purpose
This operation guide provides instructions on fault management operations in the
NetNumen U31 system.
Intended Audience
l Maintenance engineers
l Debugging engineers
What Is in This Manual
Chapter Summary
Chapter 1, Overview of Fault Describes basic information of fault management, including terms,
Management system architecture, user interface, and alarm message description.
Chapter 2, Alarm and Provides instructions on the fault monitoring settings, including
Notification Monitoring monitoring rules, modes, mails, short messages and the alarm box.
Chapter 3, Alarm Query Provides instructions on carrying out alarm queries, including queries
of current and past fault alarms and customized query.
Chapter 4, Alarm Statistics Provides instructions on carrying out statistical analysis of alarm
records, including tables, histograms, pie charts.
Chapter 5, Alarm Information Provides instructions on managing alarm records.

Management
I
Chapter Summary
Chapter 6, Alarm Rule Provides instructions on managing alarm rules.

Management
Chapter 7, Fault Handling Describes how to search for proposed repair actions of alarms, export
Settings or import proposed actions, and adding supplementary suggestions.
Chapter 8, Alarm Severity Describes how to set alarm severity levels.

Level Settings
Chapter 9, Alarm Box Describes how to set the alarm box.

Settings
Chapter 10, Preference Describes how to customize alarm messages.

Settings
II
Chapter 1
Overview of Fault
Management
Table of Contents
Fault Management Functions .....................................................................................1-1
Fault Management Terms...........................................................................................1-1
Introduction to the Fault Management Module ............................................................1-3
Main Interface of Fault Management ..........................................................................1-4
Introduction to Alarm Information................................................................................1-7
Notification Description...............................................................................................1-8
1.1 Fault Management Functions

This function provides integrated monitoring and management of faults in the entire
network.
Users can perform real-time monitoring on fault alarms in the network. They can query
alarms or filter alarms as required. Alarms can be presented to the maintenance personnel
in forms of sound, light, and alarm box.
Users can set alarms as acknowledged or unacknowledged, remove alarms, and notify
related personnel about the alarms through E-mail or short messages or view detailed
alarm information and related alarms. If the user has summarized alarm handling methods
and saved them into the alarm handling suggestion database, such methods can be viewed
when similar alarms occur. This helps to shorten the time needed to handle alarms.
By using the alarm management function, the operator can manage and monitor alarms
and notifications in the network in an integrated way.
1.2 Fault Management Terms

Alarm
An alarm is a prompt message indicating consistent existence of faults that occur during
the system operation and have negative effects system service and reliability.
This kind of faults may impact the proper system operation. Therefore, once it occurs, the
user must immediately find out the cause and troubleshoot it.
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SJ-20111013151429-005|2011-10-18(R1.0) ZTE Proprietary and Confidential

NetNumen U31 R58 Alarm Management Operation Guide
Active alarm
An active alarm indicates the occurrence of a fault that has not been removed yet.
History Alarm
A history alarm indicates the occurrence of a fault that has already been removed.
Alarm Type
The alarm information can be classified into the following types:
l Communication Alarm
l Processing Error Alarm
l Quality of Service (QoS) Alarm
l Equipment Alarm
l Environmental Alarm
l Network Management System Alarm
l Integrity Violation Alarm
l Operational Violation Alarm
l Physical Violation Alarm
l Security Violation Alarm
l Time Domain Violation Alarm
Alarm Clearing
A notification that an alarm has been cleared is reported after corresponding fault was
successfully removed.
Fault Management System

The fault management module provides a maintenance tool for monitoring the running
status of the NetNumen U31 system and collecting real-time alarm and notification
information in the network.
Notification
Notification is reported when a fault or event that can not be recovered occurs in the
network, such as the restart of a board and the fake power failure of a board.
Such faults or events are generally caused by some occasional factors, such as the
sudden change of the environment. Therefore, no special handling is required for
notifications. However, if a notification appears frequently, it is required to find out the
cause and troubleshoot it.
Alarm Code
An alarm code is a unique sequence number used to identify an alarm for fault
management.
1-2

Chapter 1 Overview of Fault Management
Alarm Filtering
The fault management system can filter alarms according to customized conditions. The
system does not play certain types of alarms on the client interface or in the alarm box.
1.3 Introduction to the Fault Management Module

Objective
The fault management module, a component of NetNumen U31 network management
system, is a centralized maintenance tool for monitoring the running status of the whole
network and collecting fault information of elements, including boards, links, database and
servers.
Functions
When a fault occurs, the fault management module displays the fault information in the
format of alarm or notification, which helps the system administrator locate and remove
the fault in time, thus ensuring the stable running of networks. Fault management also
provides telecommunication operators, network management departments and equipment
vendors with accurate, timely and necessary alarm data.
Architecture
In the unified element management system (EMS), the fault management module has the
following architecture, as shown in Figure 1-1.
Figure 1-1 Fault Management Module in EMS
Components
The fault alarm module is made up of NetNumen U31 (EMS) server, client and alarm box.
The functions of the components are described below.

l EMS Server
1-3

The EMS server supports the operation and maintenance functions for the centralized
management of network elements, that is, devices on the managed network. It is the
core of the network management system. Fault management is an important module
provided by the EMS.
l EMS Client
The EMS client provides a Graphic User Interface (GUI) through which to control the
whole network element management system.
l Alarm Box
The alarm box, used as an information transfer tool, collects alarm messages, alarm
clearing notifications, warning information and logs, and then sends the collected
information to an early-warning center.
l Early-warning Center
Upon receiving the alarm and warning information from the alarm box, the
early-warning center analyzes and processes the information, and then notify related
personnel to handle possible faults in advance. The alarm box connects to the
early-warning center through a reliable and stable data transfer channel based on
GPRS, MODEM, or cdma2000 1X.
1.4 Main Interface of Fault Management

On the menu bar of NetNumen U31 main user interface, select Fault > Active Alarm
Monitoring to open the Fault Management window, as shown in Figure 1-2.
Figure 1-2 Fault Management User Interface
1. Main Menu 2. Toolbar

1-4

3. Management tree, NE tree, 4. Alarm Information Pane

and Statistic tree 5. Status Bar
Main Menu
The main menu provides menus for configuring system attributes, including topology
management, fault management, performance management, and help.
Toolbar
Toolbar provides buttons for carrying out common sub-functions of each module. Fault
management module contains the following buttons:
l (Active Alarm Monitoring)
l (Query Active Alarms)
l (Query History Alarms)
l (Query Notifications)
l (History Alarms Basic Statistics)
l (History Alarms Busy Time Statistics)
Management tree, NE tree, and Statistic tree

The Management tree, NE tree and Statistic tree are shown in Figure 1-3, Figure 1-4, and
Figure 1-5 respectively.
Figure 1-3 Management Tree
Management tree organizes all the fault management functions in the form of a tree. The
nodes under the tree root indicate corresponding functions. The user can perform alarm
query operations and related settings easily by using Management tree.
.
1-5

Figure 1-4 NE Tree
NE Tree organizes NEs in the form of a tree. The nodes under the tree root indicate
different functional units of the NEs. Adjacent nodes under the tree are in parallel or
hierarchical relationship. NE tree demonstrates the real physical relationships among the
functional units of each managed NE.
Figure 1-5 Statistic Tree
Statistic tree organizes statistic methods in the form of a tree.
Alarm Information Pane

Alarm Information Pane is the main area of fault management, which displays the
information of various alarms and notifications as requested by the user.
Status Bar
The status bar shows the information of the current login user and the server.
1-6

1.5 Introduction to Alarm Information

1.5.1 Alarm Description
Description
Alarm messages appear when the system encounters various faults or prompt messages
during its operation. By using alarm management module, you can perform integrated
monitoring of the NetNumen U31 network management system and collects real-time
data from different servers. When faults occur, the alarm management system displays
accurate fault information to the administrator in time. This helps the administrator to
locate and troubleshoot system faults and guarantee the stable operation of the system.
Alarm Severity Level

Four severity levels are defined in the EMS:
l Critical
l Major
l Minor
l Warning
Impacting Relationships
Alarm messages are prompt messages of problems or faults the EMS system receives.
When a fault disappears, the alarm clears from the list of active alarms and is transferred
to the list of history alarms.
Handling
Alarms of different levels are handled as follows.
l When critical or major alarms appear, contact immediately the local ZTE office
immediately and handle the problems under the guidance of ZTE engineers.
l If minor or warning-level alarms appear, the maintenance personnel should note down
problems and fault phenomena and handle the faults according to related procedures
in this manual. If fault handling fails, you should contact local ZTE office.
1.5.2 Alarm Classification

By System Type
l Managed element alarm
l Communication link alarm between alarm box and EMS
l Communication link alarm between EMS and NMS
l Communication link alarm between foreground and background
l Performance management alarm
l Performance data collection delay alarm
1-7

By Fault Type
l Processing alarm
l QoS alarm
l Environment alarm
l Equipment alarm
l Communication alarm
l OMC alarm
By Alarm Severity Level

l Critical alarm
l Major alarm
l Minor alarm
l Warning
1.5.3 Relationship between Alarm Messages and Faults

Alarm messages are messages prompting problems or faults of the NetNumen U31
system (EMS) during its operation. They are displayed on the network management
client. Usually, the alarm lasts for a period of time and disappears when the problem or
fault is cleared.
1.5.4 Alarm Handling Flow and Suggestion

Description
Alarm messages are prompt messages when the system encounters problems or faults.
Alarms exist and will only disappear till all corresponding problems or faults have been
removed. If you do not handle the alarmed fault in time, serious consequences might
occur. Therefore, you must clear the alarmed faults in time.
Flow
General flow of removing alarms is described as follows.
1. Identify the alarm code, severity level, description, and components involved.
2. Analyze the causes of alarms and the effects on the system.
3. Perform appropriate handling measures to troubleshoot the alarms based on the
information gathered in steps 1 and 2.
4. Check the result of the handling operation.
1.6 Notification Description

Notification messages appear frequently in daily operation of the NetNumen U31 system,
reminding the maintenance personnel of necessary system running status information.
1-8

A piece of notification represents the occurrence of a transient event, which has no

potential dangers. Therefore, notifications usually do not need to be removed. The user
only need to find the reason and handle it when a notification frequently occurs.
Notifications are usually prompt messages generated by the system, and have no impact
on services.
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1-10

Chapter 2
Alarm and Notification
Monitoring
Table of Contents
Alarm Monitoring Policies ...........................................................................................2-1
Alarm Monitoring Methods..........................................................................................2-2
Alarm Monitoring via EMS ..........................................................................................2-2
Alarm Monitoring via Short Message and E-mail ........................................................2-3
Monitoring Active Alarms............................................................................................2-3
Monitoring Real-time Notifications ..............................................................................2-4
Monitoring Alarm Statistics by Network Element.........................................................2-5
Monitoring Alarm Statistics by NE Type ......................................................................2-6
Synchronizing NE Alarms...........................................................................................2-7
2.1 Alarm Monitoring Policies

Description of Alarm Monitoring
When a fault or problem of a site device is detected, the monitoring tool will generate an
alarm via the alarm box. The user can remove the fault or problem when seeing the alarm
information.
Alarm Monitoring Principles

The principles of the alarm monitoring are as follows.
l Critical and major alarms should be handled immediately, otherwise severe
consequences may be incurred. Therefore, such alarms should be sent to the alarm
box with audio indications and sent to the operator's cell phone as well.
l For minor alarms and warnings, the system sends background alarms and SMS
alarms to related staff to inform system faults and hidden risks. Related staff can
then monitor system performance, analyze reasons and handle these alarms.
Recommended Alarm Monitoring Policies

Recommended alarm monitoring policies are as follows.
l Severity Priority Policy
The system forwards alarms on the highest severity level first when alarms of various
severity levels occur at the same time.
2-1

l Time Priority Policy

To minimize the influence of faults on services, immediately handling is required
once some alarms are reported. To ensure the timely notification of alarms to related
personnel, an audio indication of the alarm box or short message should be used to
inform the alarm
l Multi-Receiver Policy
In the alarm server, set multiple receiver on the server. This can ensure the alarm can
be handled in time.
l Multi-Way Policy
If only one way is used to send alarm information, immediate troubleshooting is
unavailable when this way fails to work. Therefore, it is recommended to adopt
multiple ways at the same time to avoid this case.
2.2 Alarm Monitoring Methods

Alarm Monitoring Methods
You can use any of the following three methods to monitor alarms in a network.
l Monitoring alarms via EMS

l Monitoring alarms via short message
l Monitoring alarms via E-mail
Comparison of Different Monitoring Methods

The tree methods can all monitor fault alarms. However, only monitoring via EMS
provides the function of checking system performance. The other two only provide alarm
information.
2.3 Alarm Monitoring via EMS

Objective
The fault management module monitors the whole NetNumen U31 system. When a part
of the system encounters a fault, the alarm service process send an alarm message to the
server.
Function
Through EMS alarm monitoring, the users can view performance statistics and alarm
information, so that they can analyze corresponding reasons.
2-2

Chapter 2 Alarm and Notification Monitoring
Query Methods
To query alarm monitoring of EMS, log into the EMS and query alarms on the Fault
Management view.
2.4 Alarm Monitoring via Short Message and E-mail

Description
Set the cell phone numbers and E-mail addresses of monitoring personnel in the alarm
forwarding template, and the alarm information will be sent to the monitoring personnel,
which can include the maintenance personnel of ZTE local office or the telecom operator.
Function
To send alarm information to maintenance personnel when they are not on site so that they
can monitor the system faults.
2.5 Monitoring Active Alarms

Prerequisites
Before you begin, make sure that
l You have logged in to the NetNumen U31 client and connected it to the server.
l The connection between the NetNumen U31 server and the managed elements is
normal.
l You have the authority to manage alarms.
Context
Real-time alarm monitoring performs real-time monitoring on active and history alarms.
Real-time monitoring on active alarms obtains alarm messages of devices and the network
in time, while monitoring on history alarms reflects alarm handling and fault recovery of the
system.
Steps
1. On the main menu of NetNumen U31 system, select Fault > Active Alarm Monitoring
to open the Active Alarm Monitoring tab, as shown in Figure 2-1.
2-3

Figure 2-1 Monitoring Active Alarms
– End of Steps –
Result
The Active Alarm Monitoring tab appears, on which you can perform monitoring
operations.
2.6 Monitoring Real-time Notifications

Prerequisites
l The connection between the server and the managed elements is normal.
Context
System notifications informs the user of the real-time running status of the network.
Monitoring real-time notification reflects problems of different devices to be handled.
Steps
1. On the main menu of NetNumen U31 system, select Fault > Notification Monitoring
to open the Notification Monitoring tab, as shown in Figure 2-2.
2-4

Figure 2-2 Monitoring Notifications
Result
The Notification Monitoring tab appears, on which you can perform monitoring
operations.
2.7 Monitoring Alarm Statistics by Network Element

Prerequisites
Context
This function lists the alarms of elements connected to NetNumen U31 system based on
severity level.
Steps
1. On the main menu of NetNumen U31, select Fault > Active Alarm Monitoring by NE
to open the Active Alarm Monitoring by NE tab, as shown in Figure 2-3.
2-5

Figure 2-3 Monitoring Active Alarms by NE
Result
The Alarm Monitor by NE tab lists the counts of critical alarms, major alarms, minor
alarms and warnings of each NE respectively as well as the total count of alarms.
2.8 Monitoring Alarm Statistics by NE Type

Prerequisites
normal.
Context
The NetNumen U31 system can count the active alarms of all severity levels by NE type,
and list the alarm statistics of each NE type.
Steps
1. On the main menu of NetNumen U31, select Fault > Active Alarms Monitoring by
NE Type to open the Active Alarms Monitoring by NE Type tab, as shown in Figure
2-4.
2-6

Figure 2-4 Monitoring Alarms by NE Type
Result
The Monitor Alarms by NE Type tab lists the counts of critical alarms, major alarms,
minor alarms and warnings of each NE type as well as the total count of alarms.
2.9 Synchronizing NE Alarms

Prerequisites
l The Fault Management window is open.
Context
Synchronizing alarms can keep the consistency of alarm information between the
managed NEs and the EMS, updating new alarms in the EMS. In actual network
environment, the alarms of an NE displayed on the EMS client may be different from the
alarms actually generated in the NE, either because of transmission failures or because
the NE does not report the latest alarms in time. Synchronizing alarms can solve this
problem.
When noticing the inconsistency of alarm information, the user can use this function to
update the latest alarms from NE to NetNumen U31 system. Synchronizing alarms is used
to get timely information of alarms generated in NEs for analysis.
2-7

Steps
1. In the Fault Management window, click the NE Tree tab.
2. Right-click an NE node from NE Tree, and select Synchronize Active Alarms from
the shortcut menu. The Message dialog box appears, prompting success in sending
the synchronization command.
3. Click OK to close the Confirm dialog box.
Follow-Up Action
You can synchronize alarms by performing another operation. Perform the following steps:
1. On the main menu, select Fault > Synchronize Active Alarms to open the
Synchronize Active Alarms dialog box in Figure 2-5.
2-8

Figure 2-5 Setting Active Alarm Synchronization
2. Select an NE type from the NE Type drop-down box, and the select NE(s) in NE box.
3. Click OK , and the Message dialog box appears, prompting success in sending the
synchronization command.
4. Click OK to close the Message dialog box, and the synchronization is finished.
2-9

2-10

Chapter 3
Alarm Query
Table of Contents
Querying Active Alarms ..............................................................................................3-1
Querying Historical Alarms .........................................................................................3-6
Querying Notifications ................................................................................................3-7
Custom Query ............................................................................................................3-8
3.1 Querying Active Alarms

Prerequisites
normal.
Context
This function allows you to query the active alarms of all network elements or specific ones
as needed.
Steps
1. On the main menu, select Fault > Query Active Alarms. The Query Active Alarms
dialog box opens, as shown in Figure 3-1.
3-1

Figure 3-1 Querying Active Alarms – Selecting NE
Note:
To specify query conditions, you can set necessary parameters on each tab of the
Query Active Alarms dialog box.
2. On the Location tab, select NE type, and then select specific Network Elements (NE).
l To query active alarms of all NEs, click the All NEs option button.
l To query active alarms of specific NE(s), click the Specific NEs option button,
and select the NE(s) from the NE list in the EMS Server tree.
In the alarm monitoring message, the NE field indicates the NE that raises the alarm,
and the Location field indicates the specific failing part in the NE. On the Location
tab, you can select either NE nodes or the specific parts from the NE list.
3. Click the Alarm Code tab, as shown in Figure 3-2. Select the alarm code for the query.
3-2

Chapter 3 Alarm Query
Figure 3-2 Querying Active Alarms – Selecting Alarm Code
l To query all alarm codes, click the All Codes option button.
l To query specific alarm code(s), click the Specific Codes option button, and then
select specific alarm codes from the nodes under Resource Type.
Type the keyword(s) in the Enter filter text textbox and click to list all codes
containing that keyword(s).
Click to select all alarm codes.

4. Click the Time tab, as shown in Figure 3-3. Select the Raised time (alarm-raising
time) and (Un)ACK time (ackowledging/unacknowledging time).
3-3

Figure 3-3 Querying Active Alarms – Selecting Alarm-Raising Time
5. Click the Others tab, as shown in Figure 3-4. Set Alarm type, Perceived severity
and ACK state, and NE IP on the tab.
Figure 3-4 Querying Active Alarms – Setting Other Parameters
3-4

6. On the Others tab, click the Advanced button. The Advanced dialog box opens, as
shown in Figure 3-5. Set the advanced alarm filtering conditions by typing words in
specific text boxes, including: (Un)ACK User ID, Remark, Comment, and Alarm ID.
Figure 3-5 Querying Active Alarms – Setting Advanced Conditions
7. Click OK to return to the Others dialog box.

8. Click OK, and the Active Alarm Monitoring tab lists the alarm records according to
the query conditions.
Follow-Up Action
You can perform alarm query in the other two ways.
1. In the left Management tree of the Fault Management window, select Alarm Query
> Active Alarms. Double-click All Active Alarms, Visible Active Alarms, or
Unacknowledged Active Alarms to list active alarms in the right pane.
2. In the NE Tree of the Fault Management window, right-click an NE to be queried,
and select Active Alarms, Unacknowledged Active Alarms, Active Alarms Within
One Hour, or Active Alarms Within One Day from the shortcut menu. The alarms
of the selected period are listed in the right pane.
3-5

3.2 Querying Historical Alarms

Prerequisites
Context
This function allows you to query historical alarms as needed.
Steps
1. On the main menu of NetNumen U31, select Fault > Query History Alarms. The
Query History Alarms dialog box opens, as shown in Figure 3-6.
Figure 3-6 Query History Alarms Dialog Box
l To query alarms of all NEs, click the All NEs option button.
l To query alarms of specific NE(s), click the Specific NEs option button, and select
the NE(s) from the NE list in the EMS Server tree.
When the alarm-reporting NE (defined by the two fields NE and Location) matches to
the NE you select, the alarm information of that NE will be listed in the query result.
3-6

If the Match By Additional Location check box is selected, the alarm information
of an NE will be listed in the query results if the location of the NE (defined by the
additional NE and additional location fields of an alarm) matches the NE location you
select.
2. Set query parameters on Location tab, Alarm code tab, Time tab and Others tab.
Note:
Refer to “Querying Active Alarms” in the chapter “Alarm Query” for specific parameter
settings.
3. Click OK, and the query result will be listed in the right pane.
Follow-Up Action
You can also perform the query in the following two ways.
1. In the left Management tree in the Fault Management window, double-click History
Alarms Within One Day, or History Alarms Within Three Days, and the alarms
within specified period will be listed in the right pane.
2. In the left NE Tree in the Fault Management window, right-click an NE node, and
select History Alarms Within One Day, History Alarms Within Three Days, or All
the History Alarms from the shortcut menu, and the alarms within specified period
will be listed in the right pane.
3.3 Querying Notifications

Prerequisites
normal.
Context
This function allows you to query notifications as needed.
Steps
1. On the main menu of NetNumen U31, select Fault > Query Notifications. The Query
Notification dialog box opens, as shown in Figure 3-7.
3-7

Figure 3-7 Query Notification Dialog Box
2. Set query parameters on Location tab, Notification code tab, and Others tab.
3. Click OK, and the query result will be listed in the right pane.
Follow-Up Action
You can also query notifications in the following two ways.
1. In the left Management tree in the Fault Management window, double-click
Notifications Within One Day or Notifications Within Three Days, and the
notifications within specified period will be listed in the right pane.
2. In the left NE Tree in the Fault Management window, right-click an NE node, and
select Active Notifications from the shortcut menu, and the active notifications of the
NE will be listed in the right pane.
3.4 Custom Query

3.4.1 Creating a New Query
Prerequisites
3-8

Context
This function allows you to query alarms and notifications using customized query
conditions. The user can set such parameters as location, time, description for creating a
new query of alarms or notifications.
The user can save the custom conditions as a new query for future use.
The custom queries are classified as two categories based on their visibility:
l My Query: Queries under this node are visible only to the current user.
l Department’s Query: Queries under this node are visible to the users in the same
department as the current user.
Creating a new query of active alarms, history alarms, or notifications involves similar
procedures. You can create a new query under the My Query node or the Department’s
Query node. The following procedure creates a new query under My Query as an
example.
Steps
1. In the Management tree, right-click the My Query node under Custom Query, and
then select New Active Alarm Query... from the shortcut menu. The Query Active
Alarms dialog box opens, as shown in Figure 3-8.
3-9

Figure 3-8 Query Active Alarms Dialog Box
2. Set query parameters on the Location tab, Alarm code tab, Time tab and Others
tab.
Note:
For description of parameters on each tab, refer to the section “Querying Active
Alarms”.
3. Click OK to carry out the query. The result is listed in the right pane.
4. On the top right of the query result pane, click , and the Confirm dialog box appears,
asking whether to save the query.
5. Click Yes to open the New Query dialog box. In the Query Name text box, enter the
name for the query.
6. Click OK, and the new query is listed in the Management tree.
Follow-Up Action
Right-click the new custom query, and you can execute, edit, delete, or rename the query
by selecting corresponding commands from the shortcut menu.
3-10

3.4.2 Exporting and Importing Query Conditions

Prerequisites
Context
In the NetNumen U31 system, you can export predefined or custom query conditions of
active alarms, history alarms, and notifications. The query conditions can be exported to
an XML document on the local computer.
You can also import query conditions from a local XML document and carry out the query.
To export query conditions, follow step 1 to step 3.

To import query conditions from an XML document, follow step 4 to step 5.
Steps
1. On the Management tree of the Fault Management window, expand the Query node.
Next, right-click a query, and select Export condition... from the shortcut menu. The
Save dialog box appears.
2. Set the path and name for the XML file.
3. Click Save, and the query is saved as an XML document in the specified local path.
4. On the Management tree, expand the Query node. Next, right-click the My Query
node or Department’s Query node under Custom Query, and then select Import
condition... from the shortcut menu. The Open dialog box appears.
Note:
The file to be imported must be an XML document previously exported from one query.
5. Select the XML document that contains exported query conditions, and then click
Open.
A new query containing the imported conditions appears under the corresponding
node.
3-11

3.4.3 Copying and Pasting a Query Condition

Prerequisites
Context
Copying and pasting query conditions allows you to create a query more easily. To copy
an existing query and paste it as a new one with the same query conditions, perform the
following steps:
Steps
1. On the Management tree in the Fault Management window, right-click a query, and
select Copy from the shortcut menu. The query is copied.
2. On the Management tree, right-click the My Query node or Department’s Query
node under Custom Query, and then select Paste from the shortcut menu. The
copied query is listed under My Query or Department’s Query.
3-12

Chapter 4
Alarm Statistics
Table of Contents
Overview of Fault Statistics ........................................................................................4-1
Basic Statistics ...........................................................................................................4-3
Busy Time Statistics ...................................................................................................4-6
Custom Statistics .......................................................................................................4-9
Managing Timing Statistic Task ................................................................................4-10
Managing Timing Export Tasks.................................................................................4-13
Viewing Statistics of Real-time Alarms......................................................................4-15
4.1 Overview of Fault Statistics

The NetNumen U31 system can perform statistics on history alarm data and display the
statistic results in table, bar chart, or pie chart.
In the Fault Management window, a Statistic tree is in the left pane, as shown in Figure
4-1.
4-1

Figure 4-1 Statistic Tree
The Statistic includes the following three types of nodes.

l Default statistic methods, including By NE, By NE Type, By Alarm Code, By Time, by
By Group, and By ACK User. For example, if you double-click the Top10 node under
By Alarm Code, the top 10 frequently occurring alarm codes and their frequencies
are displayed in the right pane.
l Custom Statistic: You can perform basic statistics or busy time statistics as required.
For details, see the “Custom Statistics” in the chapter "Alarm Statistics".
l Default Statistic Setting: It is used for common statistics and query. Click this node
to open the Default Statistic Setting dialog box, as shown in Figure 4-2. The default
statistic condition is modifiable. The statistic result will be displayed after modification.
4-2

Chapter 4 Alarm Statistics
Figure 4-2 Default Statistic Setting Dialog Box
4.2 Basic Statistics

Prerequisites
Context
Basic statistics refers to the simple statistics on average duration or occurrence of history
alarms for the specified object.
When summarizing statistic results, you can set the statistic conditions. In this way, only the
alarms meeting the specified conditions are summarized. Also, you can set the maximum
number of records to be displayed. For example, only the first 50 records are displayed.
The name of new statistic template cannot repeat an existing one.
Steps
1. Perform one of the following operations to open the Alarm Basic Statistic Template
dialog box, as shown in Figure 4-3.
l On the main menu, select Fault > History Alarm Basic Statistics.
4-3

l On the main menu, select Statistics > History Alarm Statistics > History Alarm
Basic Statistics.
Figure 4-3 Alarm Basic Statistic Template Dialog Box
2. On the Basic tab, set Statistic Type, Statistic Object and View Setting.
3. Click the Condition tab, and set parameters on the tabs Location, Alarm code, and
Others, as shown in Figure 4-4.
4-4

Figure 4-4 Condition Tab
4. Click the OK button to finish.

Result
The statistic result is shown in the right pane, as shown in Figure 4-5.
Figure 4-5 Results of Basic Statistics
4-5

Follow-Up Action
On the results tab of the right pane, click the button to display statistic result in bar chart.
Click the button to display the statistic result in pie chart.
In addition, you can reset statistic template, save it as a template, export and print the
result, and refresh the statistic result.
4.3 Busy Time Statistics

Prerequisites
Context
Busy time refers to the time period when the traffic is comparatively busy in certain service.
The alarms generated at these moments might be of special concern.
Through busy time statistics, you can perform statistics of only history alarms generated
during busy time. In the same way as basic statistics, you can perform statistics by average
alarm duration or alarm occurrences.
When summarizing statistic results, you can set the statistic conditions. In this way, only the
alarms meeting the specified conditions are summarized. Also, you can set the maximum
number of records to be displayed. For example, you can set the condition to display only
the first 50 records are displayed.
The name of new statistic template cannot repeat an existing one.
Because the statistic granularity is accurate to hour, effective time segment can only be
set to hours.
Steps
1. Perform one of the following operations to open the History Alarm Busy-Time
Statistic Template dialog box, as shown in Figure 4-6.
l On the main menu, select Fault > History Alarm Busy-Time Statistics.
l On the main menu, select Statistics > History Alarm Statistics > History Alarm
Busy-Time Statistics.
4-6

Figure 4-6 History Alarm Busy-Time Statistic Template Dialog Box
2. On the Basic tab, set Statistic Type, Effective Time and View Setting.
3. Click the Condition tab, and set parameters on the tabs Location, Alarm code, and
Others, as shown in Figure 4-7.
4-7

4. Click the OK button, and the statistic result is displayed in the right pane.
Result
The statistic result is shown in the right pane, as shown in Figure 4-8.
4-8

Figure 4-8 Busy-Time Statistic Result
Follow-Up Action
On the results tab (History Busy Time Statistics) of the right pane, click the button to
display statistic result in bar chart.
Click the button to display the statistic result in pie chart.
In addition, you can reset statistic template, save it as a template, export and print the
result, and refresh the statistic result.
4.4 Custom Statistics

Prerequisites
Context
Custom statistics function provides a user-defined method for doing statistics on history
alarms. You can set the template as required.
You can use the defined statistic template to perform statistics on and analyze history
alarms.
4-9

Two types of statistic templates are available: basic statistic template and busy time
statistic template.
Steps
1. On the Statistic tree, right-click the Custom Statistic node, and select New History
Alarm Basic Statistic Template or New History Alarm Busy Time Statistic
Template from the shortcut menu. Select New History Alarm Basic Statistic
Template as an example. The New History Alarm Basic Statistic Template dialog
box appears.
2. In the New History Alarm Basic Statistic Template dialog box, enter the template
name, and click OK. The Alarm Basic Statistic Template dialog box appears.
Set the parameters in the Alarm Basic Statistic Template dialog box. Refer to “Basic
Statistics” in the chapter “Alarm Statistics”. After you set the statistic conditions, the
custom statistic template is added under the Custom Statistic node on the Statistic
tree, as shown in Figure 4-9.
Figure 4-9 Custom Statistic Template
3. Right-click the new basic statistic template, and then select Execute to display the
statistic result.
The statistic result can also be displayed in pie charts or column charts.
Follow-Up Action
You can also perform other operations on the customized template, including editing,
deleting, renaming, saving, exporting the template or saving it as another template.
4.5 Managing Timing Statistic Task

Prerequisites
4-10

Context
This function allows you to specify a task which can periodically perform statistics based
on one template and export the statistic result to a specified path.
You can select a predefined or custom statistic template to set a timed statistic task.
Timed statistic task includes four plans:
l By day: The task is executed at 5:00AM each day by default.
l By week: The task is executed at 5:00AM on Mondays by default.
l By week: The task is executed at 5:00AM on the first day of each month by default.
l CustomThe task is executed on the time you set.
Steps
1. Perform one of the following operations to open the Timing Statistic Task
Management tab, as shown in Figure 4-10.
l On the main menu, select Fault > Timing Statistic Task Management.
l On the main menu, select Statistics > History Alarm Statistics > Timing
Statistic Task Management.
Figure 4-10 Timing Statistic Task Management Tab
2. On the toolbar of the Timing Statistic Task Management Tab, click . The Statistic
Task dialog box appears, as shown in Figure 4-11.
4-11

Figure 4-11 Statistic Task Dialog Box
3. Set Task Name, Template Name, Begin Time, End Time, Task Status, File Type,
and Task execution plan.
l Click , and you can view the detailed information of selected template.
Click the Cancel button to close the dialog box.
l To apply a template in XLS format, select the XLS option button under File Type.
Next, select the Format Template check box, and click the Select Format
Template button to set the XLS document in the pop-up Open dialog box.
l To set the task execution time, select the Custom option button under Task
execution plan.
4. (Optional) To send the result of the timing statistic task to an e-mail address or to
another IP address via FTP, click the Froward Settings button, and set parameters
in the pop-up Froward Settings dialog box.
5. Click OK to finish creating the timing statistic task.

Result
The Statistic Task Execute Result pane lists the generated result. You can export the
result to a local CSV file.
4-12

Follow-Up Action
You can also view, modify, delete, suspend, and activate the timed statistic task that is
created.
4.6 Managing Timing Export Tasks

Prerequisites
Context
By using timing report task, you can periodically filter alarms according to the specified
time and condition you set and save the filtered alarms to files.
Steps
1. On the main menu, select Fault > Timing Export Task Management to open the
Timing Export Task Management tab, as shown in Figure 4-12.
Figure 4-12 Timing Export Task Management Tab
2. On the toolbar of the Timing Report Alarm Task tab, click to open the Timing
Export Alarm Task dialog box, as shown in Figure 4-13.
4-13

Figure 4-13 Timing Export Alarm Task Dialog Box
3. Set Task Name, Alarm Type, Begin Time, End Time, Task Status, File Type, and
Task execution plan.
4. (Optional) To send the result of the timing statistic task to another IP address via FTP or
SFTP, click the Froward Settings button, and set parameters in the pop-up Froward
Settings dialog box.
5. Click the Condition tab. Set query parameters on Location tab, Alarm code tab,
Time tab and Others tab, as shown in Figure 4-14.
4-14

6. Click OK to finish creating the timing report task.
Result
The Timing Export Task Execute Result pane lists the generated result files. You can
export the result files to a local file in CSV format.
Follow-Up Action
You can also view, modify, delete, suspend, and activate the timing report task that is
created.
4.7 Viewing Statistics of Real-time Alarms

Context
This function allows you to view the number of acknowledged and unacknowledged alarms
at different levels in the Alarm Panel dialog box. You can also enable flashing prompt of
alarms in the dialog box.
4-15

Steps
1. On the main menu of the NetNumen U31 system, select Fault > Alarm Panel to open
the Alarm Panel dialog box, as shown in Figure 4-15.
Figure 4-15 Alarm Panel
The dialog box displays the number of acknowledged and unacknowledged active
alarms at different levels. The alarm details are on the Active Alarm Monitoring tab.
2. Click an icon of alarm severity, for example, Critical, and the Active Alarm
Monitoring tab appears, displaying only the alarms of selected severity, as shown
in Figure 4-16.
Figure 4-16 Active Alarm Monitoring
3. (Optional) To enable flashing display of alarm statistics, click the Flash button. The
alarm information is displayed on the top right of the NetNumen U31client. (For
example: ).
To disable the flashing display of alarm statistics, click the Stop flash button in the
Alarm Panel dialog box.
4-16

Chapter 5
Alarm Information
Management
Table of Contents
Overview of Alarm Management.................................................................................5-1
Acknowledging an Alarm ............................................................................................5-1
Unacknowledging an Alarm ........................................................................................5-2
Clearing an Alarm ......................................................................................................5-4
Adding Comments to an Alarm...................................................................................5-4
Forwarding an Alarm ..................................................................................................5-5
Viewing Alarm Details.................................................................................................5-6
Viewing and Supplementing Alarm Handling Measures ..............................................5-7
Viewing Related History Alarms of an Active Alarm ....................................................5-9
Creating a Rule for an Active Alarm............................................................................5-9
Querying Alarm-Related Rules .................................................................................5-10
Locating Alarm to NE ...............................................................................................5-11
Printing Alarm Information ........................................................................................5-13
Exporting Alarm Information .....................................................................................5-14
Viewing Alarms on the Rack Map .............................................................................5-14
5.1 Overview of Alarm Management

provides a series of alarm management functions. By using the alarm management
functions, you can not only view, synchronize, manage and process alarms, but also print
and export the alarm messages.
In the alarm list, you can perform various operations by right-clicking an active alarm and
selecting items from the shortcut menu.
5.2 Acknowledging an Alarm

Prerequisites
l You have the authority to manage alarms. The Fault Management window is open.
5-1

Context
The system allows a user to acknowledge receiving an alarm before further processing.
After the acknowledgement, the alarm status turns from Unacknowledged to
Acknowledged. The user can acknowledge only an unacknowledged alarm. This
procedure indicates that the maintenance staff are aware of the selected alarm and will
begin troubleshooting. To acknowledge an alarm, perform the following steps:
Steps
1. In the Fault Management window, open a list of active alarms.
2. Right-click an unacknowledged alarm, and select Acknowledge from the shortcut
menu to open the Acknowledge Alarms dialog box, as shown in Figure 5-1.
Figure 5-1 Acknowledge Alarms Dialog Box
3. Type comments in the text box, and click OK.

Result
The status of the selected alarm turns from Unacknowledged to Acknowledged.
Meanwhile, the client will record detailed information of this acknowledgment, including
time, user, and the acknowledged alarm.
5.3 Unacknowledging an Alarm

Prerequisites
5-2

Chapter 5 Alarm Information Management
Context
After the acknowledgement, you can also unacknowledge the alarm, thus turning its status
turns from Acknowledged to Unacknowledged. Alarms must be acknowledged before
being unacknowledged.
Steps
1. In the Fault Management window, open a list of active alarms by double-clicking a
node under Alarm Query on the Management tree.
2. Right-click an acknowledged alarm record, and select Unacknowledge from the
shortcut menu to open the Unacknowledge Alarms dialog box, as shown in Figure
5-2.
Figure 5-2 Unacknowledge Alarms Dialog Box
3. Type comments in the text box, and click OK.
Result
The ACK state (Acknowledging status) of the selected alarm turns from Acknowledged
to Unacknowledged.
5-3

5.4 Clearing an Alarm

Prerequisites
Context
Clearing an alarm refers to removing an active alarm alarms from the alarm database.
After an alarm is cleared, it is moved to the list of history alarms, from which it can be
queried.
Steps
1. In the Fault Management view, right-click an active alarm in an open alarm list, and
choose Clear on the shortcut menu.
2. The Confirm dialog box appears. Click the OK button, and the alarm is cleared.
Note:
If an alarm clearing rule has been set, the system will automatically clear the received
alarms meeting the set conditions, and move them to the history alarm list directly.
Result
The cleared alarm is moved from the active alarm list to the history alarm list. To check
the details of this alarm, query it from the history alarms.
5.5 Adding Comments to an Alarm

Prerequisites
5-4

Context
You can adding additional information to an alarm by adding comments.
Steps
1. In the Fault Management view, right-lick an alarm in an open alarm list, and choose
Comment on the shortcut menu. The Comment dialog box appears, as shown in
Figure 5-3.
Figure 5-3 Comment Dialog Box
2. Enter the comment in the text box and click OK button.

5.6 Forwarding an Alarm

Prerequisites
l The OMC server is connected to the SMS center and the mail server.
l The mobile phone number and the E-mail address to be forwarded to is available.
Context
Forwarding an alarm refers to sending the alarm message to other management personnel
through E-mails or mobile phone short messages for them to handle in time.
5-5

Steps
1. In the Fault Management view, right-lick an alarm in an open alarm list, and choose
Comment on the shortcut menu. The Forwarding Setup dialog box appears, as
shown in Figure 5-4.
Figure 5-4 Forwarding Setup Dialog Box
2. Enter the information of the specified person in the Email and Phone text boxes, and
set parameters on the Foward by Email tab or Forward by SMS tab.
3. Click OK, and specified alarms will be forwarded to designated personnel.
5.7 Viewing Alarm Details

Prerequisites
Context
By viewing alarm details and handling suggestions, the user can locate the fault and
troubleshoot it in time.
5-6

Steps
1. In the Fault Management window, right-click an active alarm in an open alarm list,
and select Detail on the shortcut menu.
2. View alarm details and handling suggestions in the pop-up dialog box, as shown in
Figure 5-5.
Figure 5-5 Alarm Details
l The two fields NE and Location combine to describe the NE with specific board
location that reports the alarm.
l The two fields Additional NE and Additional Location combine to describe the
NE with the specific board that is affected by the alarm.
l If the alarm does not affect another NE, the two fields Additional NE and
Additional Location are null.
5.8 Viewing and Supplementing Alarm Handling

Measures
Prerequisites
5-7

Context
To locate and troubleshoot a fault, you can refer to suggested measures or supplement
handling measures.
Steps
and select Handling Suggestions on the shortcut menu.
2. View suggested measures on the Handling Suggestions tab in the pop-up dialog
box, as shown in Figure 5-6.
Figure 5-6 Handling Measure Details
3. You can also supplement the handling measures.

5-8

5.9 Viewing Related History Alarms of an Active Alarm

Prerequisites
Context
By using the Related History Alarm shortcut menu item, you can view the history alarms
related to the active alarm. These history alarms can provide reference for handling the
active alarm.
Steps
1. In the Fault Management view, right-click an active alarm in an open alarm list, and
choose Related History Alarm on the shortcut menu.
Result
The Related History Alarm tab appears on the pop-up dialog box, listing all history alarms
related to the selected active alarm.
If the selected active alarm has no relative history alarms, a Confirm dialog box appears,
indicating that no matching record is found.
5.10 Creating a Rule for an Active Alarm

Prerequisites
Context
With this function, the user can create an alarm rule with an existing alarm message in the
alarm list as the template.
When you create a rule, the system will initialize parameters in the created rule according
to corresponding attribute values of the selected alarm message.
5-9

Steps
and point to Create Rule on the shortcut menu.
2. Select a rule in the sub-menu, for example, Alarm Acknowledging Rule, and the
Alarm Acknowledging Rule dialog box appears, as shown in Figure 5-7.
Figure 5-7 Alarm Acknowledging Rule Dialog Box
3. Set parameters on Basic tab and Condition tab.

4. Click OK to complete the creation of the new rule.
Result
Check the related rules of the active alarm by choosing the Related Rules shortcut menu
item, and you can find the created rule. (See “Querying Alarm-Related Rules” in the
chapter “Alarm Information Management”)
5.11 Querying Alarm-Related Rules

Prerequisites
5-10

Context
You can use this function to check the rules related to an alarm. If the alarm meets one of
the related rules, the system might process the alarm using the rule.
Note that the influence of related rules is not certain on the selected alarm.
Steps
1. In the Fault Management window, open a list of history alarms, and right-click an
alarm.
2. Select Related Rules from the shortcut menu, and the Related Rules dialog box
appears, as shown in Figure 5-8.
Figure 5-8 Related Rules Dialog Box
3. Double-click a rule in the rule list, and a dialog box appears, displaying the detailed
parameters of this rule.
5.12 Locating Alarm to NE

Prerequisites
5-11

Context
Searching source NE enables the user to access the topology map view the NE where the
selected alarm is generated.
Steps
and select Locate Alarm to NE from the shortcut menu.
Result
The Topology Management window appears. The icon of the alarm-rasing NE is selected
on the topology graph, as shown in Figure 5-9.
Figure 5-9 Source NE of an Alarm in Topology View
Follow-Up Action
In the Topology Management window, click an NE and the active alarms of that NE will
be automatically displayed in the pane below the map area. The user can right-click any
alarm on the alarm list below the map area to acknowledge, unacknowledge or clear the
alarm by using the shortcut menu.
5-12

5.13 Printing Alarm Information

Prerequisites
l The printer is correctly connected and configured.
Context
You can print the alarm information in the alarm list opened by the user. The user can
select the printing range, copies, paper size, orientation and margins to achieve desired
printing results.
Steps
1. In the Fault Management view, open a list of history or active alarms, and they are
listed on a new tab. Click the button on the tab to open the Print Setup dialog box,
as shown in Figure 5-10.
Figure 5-10 Print Setup Dialog Box
2. Set parameters on General tab, Page Setup tab, and Advanced tab.
3. Click Print button to start printing.
5-13

Tip:
To preview the printing effect, click the Preview All button.
5.14 Exporting Alarm Information

Prerequisites
Context
This function enables the user to export all alarm data on the current list and save them to
an external file. The external file can be in the format of txt, xls, pdf, html or csv.
Steps
1. In the Fault Management window, open a list of history or active alarms on a new tab.
Click the button on the tab to open the Save dialog box.
2. Set file path and name in the Save in box and File name box respectively, and select
file type in the Files of type drop-down box.
3. Click Save, and you are prompted of the success in exporting alarm information.
4. Click OK to finish the exporting operation.
5.15 Viewing Alarms on the Rack Map

Prerequisites
5-14

Context
The user can view the alarm information of specific boards on the rack diagram.
The diagram displays the alarms of the highest severity level on the board. You can
double-click a board to view all its alarms, and perform relative operations on alarms,
including confirming, adding comments, and deleting.
Steps
1. In the Fault Management window, right-lick an alarm in an open alarm list, and select
Locate On Rack from the shortcut menu to open the rack map, as shown in Figure
5-11.
Figure 5-11 Rack Map
2. Double-click a board unit, and a dialog box appears, listing the active alarm(s) on the
board, as shown in Figure 5-12.
Figure 5-12 Alarms of Selected Board
5-15

5-16

Chapter 6
Alarm Rule Management
Table of Contents
Introduction to Alarm Rules ........................................................................................6-1
Introduction to Alarm Rule Operations ........................................................................6-5
Creating an Alarm Rule ..............................................................................................6-6
6.1 Introduction to Alarm Rules

The fault management module has a series of customized rules that are applicable to many
alarm operations and handling steps. The user can add, delete, modify, refresh, enable
and disable various rules by using the alarm rule management functions.
Valid Range
Multiple rules with different effects can be set. The valid range of a rule refers to the specific
alarms or notifications on which the rule can exert effect.
l Global validity: Once a rule is set and enabled, it is valid for all alarms and notifications
that meets the conditions of this rule, regardless of who set this rule. All alarms
displayed by the system have been processed by this rule.
l User validity : Once a rule is set and enabled, it is valid only for the user who set this
rule (e.g. user filtering rule). Other users are not affected by the rule.
l Backward validity: Once a rule is set and enabled, it is valid for all active alarms,
including alarms reported before and after the rule is enabled.
l Forward validity: Once a rule is set and enabled, it is only for the alarms reported after
the rule is enabled. It does not affect the alarms that have been reported before the
rule is enabled.
Delivery to Database
It specifies whether to store the rule-meeting alarms in the database.
Upload via Northbound Interface

It specifies whether to report the rule-meeting alarms to upper-level NMS via northbound
interfaces.
Alarm Rule Functions

The names, valid ranges and functions of alarm rules are illustrated in Table 6-1.
6-1

Table 6-1 Alarm Management Rule
Rule Name Valid Range Delivering to Uploading via Function

Database Northbound
Interface
Alarm Acknowledg- l Global validity Yes Yes Rules meeting the

ing Rule l Forward validity rule are automatically
acknowledged.
When a rule-meeting
alarm is reported, it
will be acknowledged
automatically.
Alarm Clearing Rule l Global validity Yes Yes Rules meeting the
l Forward validity rule are automatically
cleared. When
a rule-meeting
alarm is reported,
it will be cleared
automatically.
Alarm Filtering Rule l User validity, if Not stored when Not reported when Rules meeting the
specific user restrained. restrained. rule are automatically
is selected. filtered. When a
Otherwise, rule-meeting alarm
global validity. is reported, it will be
l Backward filtered automatically.
validity for The two filter types
"display" filter are:
l Forward validity Display filter: the
when restrained filtered alarms are
not displayed.
Alarm suppression:
The filtered alarms
are neither displayed
nor stored in
database.
Alarm Delaying Rule l Global validity Yes Yes Used to handle

l Forward validity intermittent alarms.
If the rule-meeting
alarms are reported
and eliminated in
the specified delay
time, the alarms
are directly sent to
history library.
6-2

Chapter 6 Alarm Rule Management

Database Northbound
Interface
Alarm Merging Rule l Global validity Yes Yes Used to display

l Forward validity only one record for
alarms from the
same source caused
by the same fault.
Alarm Persisting l Global validity Yes Yes Used to count the

Rule l Forward validity duration time of
rule-meeting alarms.
If the duration
reaches to the
threshold value, a
designated operation
will be executed,
such as generating a
new alarm or setting
a higher level for the
alarm.
Alarm Counting Rule l Global validity Yes Yes Used to count

l Forward validity the occurrences
of alarms. If
the number of
occurrences
exceeds the
threshold value
within a set period,
a new alarm is
generated.
Alarm Forwarding l Global validity Yes Yes Used to forward

Rule l Forward validity alarms to designated
personnel when an
alarm is reported or if
it meets a condition.
6-3


Database Northbound
Interface
Alarm Masking Rule l Global validity No No Used to send

l Forward validity masking conditions
to the NE agent,
which afterwards will
not report alarms
that meet these
conditions. This rule
is applicable only
to NE agent and
devices managed by
NE agent.
Notification Filtering l Global validity No No Used to filter

Rule l Forward validity notifications meeting
certain rules. The
filtered notifications
are neither displayed
nor stored to
database. This rule
is only applicable to
the newly reported
notifications.
Alarm Restraining l Global validity Yes Yes Set for restraining

Rule - by NE l Forward validity the report of an
alarm depending on
another. If alarm A
depends on B, only
alarm B is reported
under this rule. This
rule enables the
alarms of different
NEs to restrain each
other.
6-4


Database Northbound
Interface
Alarm Restraining l Global validity Yes Yes Set for restraining

Rule- by NE Type l Forward validity the report of an
alarm depending on
another. If alarm A
depends on B, only
alarm B is reported
under this rule. This
rule enables the
alarms of the same
NE of the same NE
type to restrain each
other.
Note:
There might be slight differences in specific rules among products or versions of the same
product.
6.2 Introduction to Alarm Rule Operations

The alarm rule management operations include:
Creating an Alarm Rule

The user can create fault operation and maintenance rules for different alarms.
Modifying an Alarm Rule

The user can modify the information of the created alarm rules as required, including rule
description, alarm selection conditions, and other information.
In the Rule Setting dialog box, right-click the rule to be modified and choose Modify on
shortcut menu to modify the rule.
Disabling an Alarm Rule

The user can disable activated alarm rules. When an alarm rule is disabled, it does not
take effect.
In the Rule Setting dialog box, right-click the rule to be disabled and choose Disable on
shortcut menu to disable the rule.
6-5

Enabling an Alarm Rule

The user can enable disabled alarm rules.
In the Rule Setting dialog box, right-click the rule to be enabled and choose Enable on
shortcut menu to enable the rule.
Deleting an Alarm Rule

This operation enables the user to delete alarm rules that are no longer useful. Both
enabled and disabled rules can be deleted.
In the Rule Setting dialog box, right-click the rule to be deleted and choose Delete on the
shortcut menu to delete the rule.
Refreshing an Alarm Rule

When multiple users log into the same server simultaneously, if one user modifies alarm
rules, other users may not be able to see the changes immediately due to network delay.
They need to obtain the latest data from the server to see the modified alarm rules.
In the Rule Setting dialog box, click the button to refresh alarm information.
6.3 Creating an Alarm Rule

Prerequisites
Context
To create alarm rules for different faults, perform the following steps:
Steps
1. On the main menu of NetNumen U31 system, select Fault > Setting > Rule Setting
to open the Rule Setting tab.
2. Select a rule type from the Rule Type drop-down box. Next, on the toolbar of the Rule
Setting tab, click , and the relevant alarm rule dialog box appears.
3. Set parameters in the dialog box. The parameters of each rule are illustrated in
subsequent sections of this chapter.
4. Click OK to add an alarm rule to the system.

6-6

Result
The new rule is listed on the Rule Setting tab.
The following sections illustrate the parameters of each rule.
6.3.1 Alarm Acknowledging Rule

Alarm Acknowledging Rule is used to automatically acknowledge alarms. When a
rule-meeting alarm is reported or restored, it will be acknowledged automatically.
Note:
If no parameter is set on the Condition tab, all conditions are selected by default.
Rule Setting Illustration

The rule setting dialog box include the Basic tab and Condition tab.
1. On the Basic tab, set general parameters. Besides, you can select While Reporting
or While Restoring option button, as shown in Figure 6-1.
Figure 6-1 Basic Tab
2. On the Condition tab, there are three sub-tabs, including Location, Alarm code,
Others.
6-7

l On the Location tab, set the location of NEs that raise the alarms, as shown in
Figure 6-2.
Figure 6-2 Location Tab
l On the Alarm code tab, set the alarm codes, as shown in Figure 6-3.
6-8

Figure 6-3 Alarm code Tab
l On the Others tab, set the alarm raising time, alarm type, severity level, and NE
IP address in the following group boxes respectively: Raised time, Alarm type,
and Perceived severity, as shown in Figure 6-4.
6-9

Figure 6-4 Others Tab
6.3.2 Alarm Clearing Rule

Alarm Clearing Rule is used to automatically clear alarms. When a rule-meeting alarm is
reported, it will be cleared automatically.
Note:
If no parameter is set on the Condition tab, all conditions are selected by default.

The rule setting dialog box include the Basic tab and the Condition tab.
1. On the Basic tab, set the general information, as shown in Figure 6-5.
6-10

2. On the Condition tab, set parameters on the sub-tabs, including Location, Alarm
code, and Others. See the "Alarm Acknowledging Rule" section for description of
parameters.
6.3.3 Alarm Counting Rule

Alarm Counting Rule is used to count the occurrences of alarms. If the number of
occurrences exceeds the threshold value within a specified period, a new alarm is
generated. Details and severity levels for these new alarms can be specified.
If one has created an alarm count rule, the NetNumen U31 system starts sampling the
frequency of alarms and counts the number of subsequent condition meeting alarms
generated within the specified time period.
If the number of times the alarm occurring within the specified time period exceeds the
threshold, the system automatically generates a new alarm with a designated severity level
and details.
If the system finds that a counting alarm has been generated in the previous time period,
it does not generate another counting alarm. Instead, it modifies the occurrence times
of the alarms recorded in the previous counting alarm. In this way, the real-time alarm
information is displayed.
If the system has generated a new counting alarm, but finds that the number of times the
alarm occurs in the previous time period is lower than the threshold, the system clears the
existing alarm.
6-11

Note:
The minimum time segment available for setting is 10 seconds.

The rule setting dialog box includes the Basic tab, the Condition tab and the Action tab.
parameters.
3. On the Action tab, set the action parameters, as shown in Figure 6-7.
6-12

Figure 6-7 Action Tab
6.3.4 Alarm Delaying Rule

When the network is unstable or under test, many alarms are restored shortly after being
reported and then alarm clearance is reported. These kinds of intermittent alarms are minor
alarms in most cases. If too many such alarms are displayed on the real-time monitoring
user interface, it is difficult for EMS operators to notice the alarms with high severity levels.
The Alarm Delaying Rule is effective in filtering intermittent alarms. It specifies that certain
alarms are reported only if they are not automatically restored after designated time. This
can reduce the number of alarms monitored by EMS.
Note:
The minimum delay available for setting is 10 seconds.

The rule setting dialog box include the Basic tab and Condition tab.
1. On the Basic tab, set the general information. Besides, you can set the delay time,
6-13

Figure 6-8 Alarm Delaying Rule Dialog Box
parameters.
6.3.5 Alarm Filtering Rule

Alarm Filtering Rule is used to automatically filter alarms. When a rule-meeting alarm is
reported, it will be filtered automatically.
The two filter types are:
Display: the filtered alarms are not displayed.
Save: The filtered alarms are neither displayed nor stored in database.
Note:
1. The alarm meets both filter types, it will be filtered by the Save filter.
2. If no parameter is set on the Condition tab, all conditions are selected by default.

1. On the Basic tab, set general parameters. Besides, you can select the filter type, as
shown in Figure 6-9.
6-14

Figure 6-9 Alarm Filtering Rule Dialog Box
l The filtered alarms are not displayed on the client interface. You can set the valid
range for the rule: valid for all users and valid only for the creator of the rule.
l Save: The filtered alarms are neither displayed nor saved in the database.
parameters.
6.3.6 Alarm Forwarding Rule

Alarm Forwarding Rule is used to forward alarms to designated personnel when an alarm
is reported or if it meets a condition.

6-15

code, and Others. See the "Alarm Acknowledgment Rule" section for description of
parameters.
3. On the Action tab, set alarm forwarding parameters, including User information, For-
ward type, and forwarding date (Forward on special day and Forward at special
hour(s)), as shown in Figure 6-11.
6-16

6.3.7 Alarm Masking Rule

Alarm Masking Rule is used to mask alarms that meet specified conditions. The rule
is directly sent to the source NE of the alarm, thus preventing the NE from reporting
condition-meeting alarms, which saves network bandwidth.
The alarm mask rule can mask reported alarms according to NE, alarm code, or severity
level.
This rule has the same effect with the alarm filter rule. Their differences are as follows:
l The alarm mask rule discards alarms when they are reported by NE agent. The alarm
filter rule discards alarms when they are sent to NetNumen U31 system.
l Different with filtered alarm, masked alarms do not occupy network bandwidth.
l Alarm mask rule are not applicable to all devices. At present, this rule is applicable
only to NE agent and NEs managed by NE agent.
Note:
To create and delete an alarm masking rule, ensure that the link between the NE agent
and EMS is normal and the NE agent is activated.
6-17


The rule setting dialog box includes the Basic tab and the Condition tab.
parameters.
6.3.8 Alarm Merging Rule

NEs might report repetitive alarms caused by the same fault in some cases. On the Alarm
Merging Rule tab, you can set conditions so that the alarm meeting conditions will be
filtered, with only the first reported.
Note:
1. Click “+” before the alarm to display the merged alarms. If the first alarm is restored,
the next alarm is displayed.
2. To view the alarm data controlled by this rule, open the Query Active Alarm dialog
box, and click the Others tab. Next, click the Advanced button to open the Advanced
dialog box, on which you can select the Invisible check box.
6-18


The rule setting dialog box include the Basic tab, the Condition tab and the Action tab.
parameters.
3. On the Action tab, set the automatic action after the alarms are merged . The options
include:
l randomly displaying an alarm.
l raise a new alarm, the additional information of which is set in the New Alarm
Remark text box, as shown in Figure 6-14.
6-19

6.3.9 Alarm Persisting Rule

Alarm Persisting Rule is used to count the duration time of rule-meeting alarms. If the
duration reaches to a threshold value, a designated operation will be executed, such as
generating a new alarm or set a higher level for the alarm.
After an alarm duration rule is created, NetNumen U31 system counts the duration of the
specified status of the alarms meeting the conditions. If the duration exceeds the threshold,
subsequent actions are performed.
Note:
1. The minimum duration you can set is 10 seconds.
2. If the rule action is to create a new alarm, a new alarm will be created when the
duration of specified status reaches the threshold value. However, the new alarm will
be automatically cleared when the specified status changes. If the persisting status
is Unacknowledged, the new alarm will be automatically cleared after the alarms
meeting the conditions are acknowledged.

6-20

parameters.
3. On the Action tab, set the parameters unique to the alarm persisting rule, including
duration time and persisting status, set in Persistence duration box and Persist state
option buttons respectively. The actions specified by the rule including two types: rais-
ing the alarm severity and generating a new alarm. For severity level raise, you need
to specify the severity level that is raised to. For create new alarm, you need to specify
the severity level and alarm message, as shown in Figure 6-16.
6-21

6.3.10 Alarm Restraining Rule - by NE

The alarm restrain rule is used to restrain the report of a batch of alarms depending on
the other batch. Alarm Restrain Rule-NE enables the alarms of different NEs to restrain
each other.
Alarms restraining other alarms are called primary alarms, while the suppressed alarms
are called secondary alarms. Secondary alarms are not reported as long as its primary
alarm exists.
Note:
Primary alarms and their secondary alarms must not have the same description. The
primary alarms in one rule cannot be secondary alarms in another.

The rule setting dialog box includes the Basic tab, the Root Alarm tab and the
Consequential Alarm tab.
1. On the Basic tab, set the general information.
6-22

2. On the Root Alarm tab, set parameters on the sub-tabs, including Location, Alarm
code. See the "Alarm Acknowledging Rule" section for description of parameters. The
Root Alarm tab is shown in Figure 6-17.
Figure 6-17 Root Alarm Tab
3. On the Consequential Alarm tab, set parameters on the sub-tabs, including Location
and Alarm code. See the "Alarm Acknowledging Rule" section for description of
parameters. The Consequential tab is shown in Figure 6-18.
6-23

Figure 6-18 Consequential Alarm Tab
6.3.11 Alarm Restraining Rule – by NE Type

The alarm restrain rule is used to restrain the report of a batch of alarms depending on the
other batch. Alarm Restrain Rule-NE Type enables the alarms of the same NE of the
same NE type to restrain each other.
Alarms restraining other alarms are called root alarms, while the restrained alarms are
called consequential alarms. Consequential alarms are not reported as long as its root
alarms exist.

1. On the Basic tab, set the general information.

2. On the Condition tab, set parameters on the sub-tabs, including NE type, Root Alarm
Code, and Consequential Alarm Code. See the "Alarm Acknowledging Rule" section
for description of parameters. The Condition tab is shown in Figure 6-19 and Figure
6-20.
6-24

Figure 6-19 NE Type Tab
Figure 6-20 Root Alarm Code Tab
6-25

Note:
l To set the Basic tab, refer to the Basic sub-tab in Alarm Acknowledging Rule
dialog box
l To set the NE type tab, refer to the Location sub-tab on the Condition tab of
Alarm Acknowledging Rule dialog box.
l To set the Root Alarm Code tab, refer to Alarm code sub-tab on the Condition
tab of Alarm Acknowledging Rule dialog box.
l The parameters on the Consequential Alarm Code tab is similar to those on the
Root Alarm Code tab.
6.3.12 Notification Filtering Rule

Notification Filtering Rule is used to automatically filter notifications. When a
rule-meeting notification is reported, it will be filtered automatically. The filtered
notifications will neither be displayed nor saved in database.
Note:
1. The notification filtering rule can only be applicable to newly reported notifications.
2. If no parameter is set on the Condition tab, all conditions are selected by default.

The rule setting dialog box includes the Basic tab and the Condition tab.
6-26

code, and Others. Refer to "Alarm Acknowledging Rule" section for description of
parameters.
6-27

6-28

Chapter 7
Fault Handling Settings
Table of Contents
Introduction to Alarm Handling Suggestions ...............................................................7-1
Exporting Handling Suggestions to a File ...................................................................7-2
Importing Handling Suggestions .................................................................................7-3
Querying Alarm Handling Suggestions .......................................................................7-3
Supplementing Alarm Handling Suggestions ..............................................................7-4
7.1 Introduction to Alarm Handling Suggestions

With the experience of long-term network operation, users can summarize measures for
handling common faults. This summary can be the reference for future maintenance.
The measures can be set as alarm handling suggestions. The NetNumen U31 network
management system provides the following functions related to alarm handling measures:
l Importing Handling Suggestions
l Exporting Handling Suggestions
l Supplementing Handling Suggestions
l Querying Handling Suggestions
, exporting, viewing and supplementing.
On the menu bar of NetNumen U31, select Fault > Setting > Handling Suggestion
Setting to open the Handling Suggestion Setting tab, as shown in Figure 7-1.
7-1

Figure 7-1 Handling Suggestion Setting Tab
7.2 Exporting Handling Suggestions to a File

Prerequisites
Context
You can export the handling suggestions to a local fie of the these formats: XML, TXT,
HTML, PDF, XLS, XLSX, and CSV.
Steps
1. On the main menu of NetNumen U31 system, select Fault > Setting > Handling
Suggestion Setting. The Handling Suggestion Setting tab appears.
2. Select an alarm or a type of alarms on the left tree on the Handling Suggestion
Setting tab.
7-2

Chapter 7 Fault Handling Settings
3. Click Export. The Save dialog box opens.

4. Select the file path, file name, and format. Click Save. The alarm handling suggestion
is exported to the designated file.
7.3 Importing Handling Suggestions

Prerequisites
l The file to be imported exists on the local computer.
Context
To import handling suggestions from a local file to the NetNumen U31 client, perform the
following steps:
Steps
1. On the main menu of the NetNumen U31 client, select Fault > Setting > Handling
2. Click the Import button.
Note:
l You can only import files in the formats of xls or CSV.
l Importing a file will only modify the description of User-defined Measures, without
editing Default Measures.
3. The Confirm message box appears. Click OK. The Open dialog box appears.
4. Select a file to be imported, and click Open to import the selected file.
7.4 Querying Alarm Handling Suggestions

Prerequisites
7-3

Context
This function is used to query alarm handling suggestions.
Steps
1. On the main menu of NetNumen U31, select Fault > Setting > Handling Suggestion
Setting. The Handling Suggestion Setting tab appears.
2. Type the keyword(s) in the Enter filter text text box, and then click the button.
Result
All alarms containing the keyword(s) are listed under the Resource Type tree.
7.5 Supplementing Alarm Handling Suggestions

Prerequisites
l Before you begin, make sure that
Context
This function is used to add supplementary suggestions to the default handling measures
provided by the system.
Steps
1. On the main menu of the NetNumen U31 system, select Fault > Setting > Handling
2. On the Handling Suggestion Setting tab, select an alarm on the Resource Type
tree, and then enter supplement suggestions in the User-defined Suggestions text
box.
3. Click Save.
7-4

Chapter 8
Alarm Severity Level Settings
Table of Contents
Introduction to Alarm Severity Levels..........................................................................8-1
Resetting the Severity Level of an Alarm ....................................................................8-1
Creating an Alarm Severity Regrading Rule for Specific Managed Elements ..............8-2
8.1 Introduction to Alarm Severity Levels

Every alarm has one of the following four types of severity level based on the fault it
indicates.
l Critical alarm
l Major alarm
l Minor alarm
l Warning
8.2 Resetting the Severity Level of an Alarm

Prerequisites
Context
Every alarm has a default severity level when the system is initialized. You can modify the
severity level afterwards.
The new level only applies to new alarms generated after the modification takes effect.
History alarms are not affected by this modification.
Steps
1. On the main menu of NetNumen U31 system, select Fault > Setting > Severity
Regrading Setting. The Severity Regrading Setting tab appears.
2. Select an alarm code group from the Code Group drop-down box, and the
corresponding alarms are listed on the Severity Regrading Setting tab.
8-1

3. Click an alarm, and select a new severity level from the Custom Severity drop-down
list, as shown in Figure 8-1.
Figure 8-1 Severity Regrading Setting Tab
After the alarm severity level is modified, a flag appears in the Modify flag column.
4. On the toolbar, click the button to save the modification.
Result
The modified severity level is saved on the NetNumen U31 server.
Note:
The severity level of the alarm changes accordingly, with the displaying list modified.
8.3 Creating an Alarm Severity Regrading Rule for

Specific Managed Elements
Prerequisites
Context
This function allows the user to create an alarm severity regrading rule for specified NE(s)
using an existing severity regrading rule as the template.
8-2

Chapter 8 Alarm Severity Level Settings
Steps
1. On the Severity Regrading Setting tab, select a severity regrading rule as template,
Figure 8-2 Selecting a Severity Regrading Rule
The elected rule details are:

l Alarm code: “10404000 Over current of MP”
l Default severity: “Minor”
l User-defined severity: “Critical”
2. Right-click the rule, and select New from the shortcut menu. Or, select the rule, and
click New on the toolbar. The Regrade Severity dialog box appears, as shown in
Figure 8-3.
8-3

Figure 8-3 Regrade Severity
3. In the Regrade Severity dialog box, select the target Network Elements (NE), such
as NR8250(10), and click OK.
Result
A “+” appears in front of the selected alarm. The new severity regrading rule for selected
NE is listed under the alarm after you click “+”, as shown in Figure 8-4.
Figure 8-4 New Severity Regrading Rule
8-4

Chapter 9
Alarm Box Settings
Table of Contents
Introduction to Alarm Box ...........................................................................................9-1
Adding an Alarm Box..................................................................................................9-2
9.1 Introduction to Alarm Box

An alarm box collects alarm information from a network Element Management System
(EMS), and displays received alarms on an LCD screen. At the same time, the alarm box
produces sounds and illuminates indicators. Besides, the built-in SMS module of the alarm
box can send the information to related personnel via short message.
The alarm box is managed at the EMS. Before using an alarm box, you are required to
set the alarm box in the NetNumen U31 system. Besides, you need to create a alarm box
rule specifying conditions for sending alarms to the alarm box.
NetNumen U31 supports the following operations related to alarm box:
l Add an alarm box
l Modify the settings of an alarm box
l Deleting an alarm box
l Refresh the settings of alarm boxes
l Suspend an alarm box
l Activate an alarm box
On the main menu of the NetNumen U31 system, select Fault > Setting > Alarm Box
Setting. Or, on the Management tree, double-click Alarm Box Setting. The Alarm Box
Setting tab opens, as shown in Figure 9-1.
9-1

Figure 9-1 Alarm Box Setting
9.2 Adding an Alarm Box

Prerequisites
l The physical link between the NetNumen U31 system and the alarm box to be added
is normal.
l The Alarm Box Setting tab is open.
Context
You can add an alarm box and configure the alarm box in the NetNumen U31 system,
specifying which alarms to be sent to the alarm box. When the network connection
between the NetNumen U31 system and the alarm box is normal, the system will send
the information of required alarms to the alarm box.
Steps
1. On the toolbar of the Alarm Box Setting tab, click . The Alarm Box dialog box
opens, as shown in Figure 9-2.
9-2

Chapter 9 Alarm Box Settings
Figure 9-2 Alarm Box
Set parameters in the Alarm Box dialog box. Table 9-1 describes the related
parameters.
Table 9-1 Description of Parameters and Buttons for Setting Alarm Box
Parameter or Button Description
Name Indicates the name of the new alarm box.
Description Indicates the description of the new alarm box.
9-3

Parameter or Button Description
Initial State Indicates the initial state of the alarm box after
creation. The optional values are: Activate or
Suspend.
l Activate: The NetNumen U31 system
sends the rule-meeting alarms to the alarm
box in this state.
l Suspend: NetNumen U31 does not send
alarms to the alarm box.
IP Indicates the IP address of the alarm box.
Server Port Indicates the port number of the NetNumen

U31 server that connects to the alarm box. The
fixed value is 6700.
Detect button Click the button to detect the connection

between NetNumen U31 and the alarm box.
Display Alarm Severity Indicates the severity of alarms to be displayed

on the alarm box screen.
Alarm Severity Indicates the severity of alarms that enables

the alarm box to produce sounds.
Alarms send to Alarm Box Indicates the severity of alarms to be sent to

the alarm box.
Advanced button After the alarm severity is set the Advanced

button is available. Click the button to open
the Alarm Box Rule dialog box, as shown in
Figure 9-3.
Set parameters on the Location tab, Alarm
Code tab, and Others tab of the Alarm Box
Rule dialog box.
Click OK to close the Alarm Box Rule dialog
box.
9-4

Chapter 9 Alarm Box Settings
Figure 9-3 Alarm Box Rule
2. In the Alarm Box dialog box, click OK to finish.

Result
The information of the new alarm box is displayed on the Alarm Box Setting tab. The
NetNumen U31 system is connected with the alarm box, and the rule-meeting alarms will
be sent to the alarm box.
Follow-Up Action
You can modify, delete, activate, or suspend the new alarm box.
9-5

9-6

Chapter 10
Preference Settings
Table of Contents
Renaming Alarm Codes ...........................................................................................10-1
Setting Alarm Forwarding Templates ........................................................................10-3
Merging Intermittent Alarms......................................................................................10-4
Setting Alarm Prompt ...............................................................................................10-6
Setting Alarm Sounds and Colors.............................................................................10-9
Creating an Alarm-Suppressing Plan Task..............................................................10-12
10.1 Renaming Alarm Codes

Prerequisites
Context
You can redefine the alarm code.
Steps
1. On the main menu, select Fault > Setting > Alarm Code Description Setting. The
Alarm Code Description Setting tab appears, as shown in Figure 10-1.
10-1

Figure 10-1 Alarm Code Description Setting Tab
2. Perform one of the following actions to open the Alarm Code Description Setting
dialog box, as shown in Figure 10-2.
l Double-click the alarm you want to rename.
l Click the alarm to be renamed, and click the button.
l Right-click the alarm code to be renamed, and select Modify from the shortcut
menu.
Figure 10-2 Alarm Code Description Setting Dialog Box
3. Type the new code name.
10-2

Chapter 10 Preference Settings
4. Click OK to finish modification.

Follow-Up Action
The user can also perform the following operations:
l Click the button on the Alarm Code Description Setting Tab to export alarm
codes.
l Click the button on the Alarm Code Description Setting tab to import alarm codes
that are previously exported.
l Click the button to refresh alarm code list on the on the Alarm Code Description
Setting Tab.
10.2 Setting Alarm Forwarding Templates

Prerequisites
Context
By setting the alarm forwarding templates, the user can predefine the forwarding template
of messages sent to handsets and E-mail boxes, making forwarding settings easier.
Steps
1. On the main menu of NetNumen U31 system, select Fault > Setting > Forward
Template Setting. The Forward Template Setting dialog box opens, as shown in
Figure 10-3.
10-3

Figure 10-3 Forward Template Setting Dialog Box
2. Set forwarding parameters in the Forward Template Setting dialog box in relative text
boxes: SMS template, Mail subject, and Mail contents.
3. Click OK to save settings.
10.3 Merging Intermittent Alarms

Context
When the managed network is unstable, the system may receive multiple alarms of the
same alarm code from a network element in a short time. These alarms are regarded as
intermittent alarms.
10-4

You can set a rule for merging such alarms into one alarm. When multiple alarms meet
the specification of the rule, the system only displays the one first received on the client
with a “+” sign before it. Click “+” to expand all other alarms of the same type. If the first
alarm is cleared, the system will select another alarm for display.
The differences between the Alarm Merging Rule and the Alarm Delaying Rule are:
l The Alarm Delaying Rule can delay rule-meeting alarms for some time, and only
displays the alarms when they are not cleared after specified duration.
l The Alarm Merging Rule targets at all alarms in the NetNumen U31 system. If the
number of the alarms exceeds specified limit within a period, the alarms will be
regarded as intermittent and merged as one.
Steps
1. On the main menu of NetNumen U31, select Fault > Setting > Intermittent Alarm
Setting. The Intermittent Alarm Setting dialog box opens, as shown in Figure 10-4.
Figure 10-4 Intermittent Alarm Setting Dialog Box
2. To set custom judging condition, select the Enable intermittent alarm processing
check box.
3. In the Intermittent Alarm Condition area, set the judging condition.
The default judging condition: If 5 alarms are raised in 1 minute, the system will merge
the alarms and display only one alarm.
4. Click OK to finish.
10-5

10.4 Setting Alarm Prompt

Context
The NetNumen U31 system provides the alarm prompt function. you can set a prompting
rule for important alarms. A prompt dialogue box opens or alerting sounds are produced
when these alarms are received, or the alarm state changes.
Steps
1. On the main menu of NetNumen U31, select Fault > Setting > Alarm Prompt Setting.
The Alarm Prompting Setting tab opens, as shown in Figure 10-5.
Figure 10-5 Alarm Prompting Setting Tab
2. On the toolbar, click . The Alarm Prompting Setting dialog box opens, as shown
in Figure 10-6.
10-6

Figure 10-6 Alarm Prompting Setting Dialog Box
3. On the Basic tab, set the name, description, state, and notifying method of the rule.
Set the Rule State to Activate to enable the rule: relevant prompts will appear when
rule-meeting alarms are raised.
Select the notifying method from the two options: Notify by Dialog and Notify by
Sound.
4. Click the Condition tab, and set filtering conditions on the subtabs Location, Alarm
Code, and Others, as shown in Figure 10-7.
10-7

Figure 10-7 Setting Filtering Conditions
5. Click OK to finish.
Result
After the rule is activated, prompts will appear in specified mode when rule-meeting alarms
appear.
l If you set the notifying method to Notify by sound, corresponding sound will be
produced.
l If you set the notifying method to Notify by dialog (dialog box), an Alarm Prompting
dialog box will appear, listing rule-meeting alarms when they are raised or their states
change Figure 10-8.
10-8

Figure 10-8 Alarm Prompting Dialog Box
10.5 Setting Alarm Sounds and Colors

Prerequisites
l The sound files are available.
Context
You can set the alarm sounds of each severity level that are played on the EMS.
Steps
1. On the main menu, select Fault > Setting > Alarm Sound and Color Setting. The
Alarm Sound and Color Setting dialog box opens.
2. In the Alarm Sound and Color Setting dialog box, set the alarm sounds on the Sound
Setting tab, and set the colors on the Color Setting tab.
a. On the Sound Setting tab, click Choose to select a sound file for each severity
level, as shown in Figure 10-9.
10-9

Figure 10-9 Sound Setting Tab
Note:
Click the Restore to Default Sound button to restore default sound settings.
Select the All Mute check box to mute all alarms.
b. Click the Audition button to play the selected sound file.
Note:
Select the Mute check box after a severity level to mute a type of alarms.
c. In the Sound Model area, set the sounding mode.

l To enable sound producing according to the highest severity of
unacknowledged alarms, select the Sound According to the Highest
Severity of Unacknowldged Alarms check box.
10-10

à If the Short Sound option is selected, the sound of the highest severity
of existing alarms will be produced once when the system receives a new
alarm.
For example, if a new minor alarm is reported, the system will produce
the sound of the critical alarm once when a critical alarm exists in the
alarm list.
à If the Continuous Sound option is selected, the sound of the highest
severity of existing alarms will be produced continuously when the system
receives a new alarm.
l To enable sound producing according to the severity of the newly reported

alarm, select the Receiving Alarm Message check box.
To enable sound producing when an alarm is cleared, select the Sound When
Restoring check box, and click Setting to set sounds of different severities
of alarms in the pop-up Sound When Restoring Setting dialog box.
d. On the Color Setting tab, select alarm colors from the drop-down box for each
severity level, as shown in Figure 10-10.
Figure 10-10 Color Setting Tab
10-11

e. Click OK to save setting.

10.6 Creating an Alarm-Suppressing Plan Task

Context
A suppressing plan task suppresses the alarms raised during engineering cut-over,
changeover, and so on. During task execution, when the first condition-meeting alarm is
reported, the system generates a new alarm as the primary alarm. The reported alarm
becomes a secondary alarm. The alarms reported later are all treated as the secondary
alarms of that primary alarm.
To create a new alarm-suppressing plan task, you need to specify the name, type, state,
execution period, and remarks for that task.
Steps
1. On the main menu of NetNumen U31, select Fault > Suppres Plan Task
Management. The Suppress Plan Task Management tab opens, as shown in
Figure 10-11.
Figure 10-11 Suppress Plan Task Management Tab
2. On the toolbar, click to open the Suppress Plan Task dialog box, as shown in
Figure 10-12.
10-12

Figure 10-12 Suppress Plan Task Dialog Box
Set parameters in the Suppress Plan Task dialog box. The related parameters are
described in Table 10-1.
Table 10-1 Parameters for Creating a Suppress Plan Task
Parameter Description
Task Name Indicates the name of the task.
Task Type Indicates the task type. The options are:

l Change: task for network changeover
l Cut: task for network cut-over
l Others: task for other cases
Task Status Indicates the initial status of the task after

creation. The options are: Activate and
Suspend
Task Period Indicates the task execution period:

l Effective Temporarity: specifies a duration
for a task that runs once.
l Effective Everyday: specifies a duration
for a task that runs every day.
Detail Indicates the remarks for the task.
10-13

Result
The new alarm-suppressing task is listed on the Suppress Plan Task Management tab.
Alarms meeting the specified conditions will be suppressed afterwards.
Follow-Up Action
You can modify, delete, activate, or suspend the new alarm-suppressing task.
10-14

Figures
Figure 1-1 Fault Management Module in EMS .......................................................... 1-3
Figure 1-2 Fault Management User Interface ............................................................ 1-4
Figure 1-3 Management Tree.................................................................................... 1-5
Figure 1-4 NE Tree ................................................................................................... 1-6
Figure 1-5 Statistic Tree............................................................................................ 1-6
Figure 2-1 Monitoring Active Alarms ......................................................................... 2-4
Figure 2-2 Monitoring Notifications............................................................................ 2-5
Figure 2-3 Monitoring Active Alarms by NE............................................................... 2-6
Figure 2-4 Monitoring Alarms by NE Type................................................................. 2-7
Figure 2-5 Setting Active Alarm Synchronization....................................................... 2-9
Figure 3-1 Querying Active Alarms – Selecting NE ................................................... 3-2
Figure 3-2 Querying Active Alarms – Selecting Alarm Code...................................... 3-3
Figure 3-3 Querying Active Alarms – Selecting Alarm-Raising Time.......................... 3-4
Figure 3-4 Querying Active Alarms – Setting Other Parameters ................................ 3-4
Figure 3-5 Querying Active Alarms – Setting Advanced Conditions........................... 3-5
Figure 3-6 Query History Alarms Dialog Box ............................................................. 3-6
Figure 3-7 Query Notification Dialog Box .................................................................. 3-8
Figure 3-8 Query Active Alarms Dialog Box ............................................................ 3-10
Figure 4-1 Statistic Tree............................................................................................ 4-2
Figure 4-2 Default Statistic Setting Dialog Box .......................................................... 4-3
Figure 4-3 Alarm Basic Statistic Template Dialog Box ............................................... 4-4
Figure 4-4 Condition Tab........................................................................................... 4-5
Figure 4-5 Results of Basic Statistics ........................................................................ 4-5
Figure 4-6 History Alarm Busy-Time Statistic Template Dialog Box ........................... 4-7
Figure 4-7 Condition Tab........................................................................................... 4-8
Figure 4-8 Busy-Time Statistic Result ....................................................................... 4-9
Figure 4-9 Custom Statistic Template...................................................................... 4-10
Figure 4-10 Timing Statistic Task Management Tab ................................................ 4-11
Figure 4-11 Statistic Task Dialog Box ...................................................................... 4-12
Figure 4-12 Timing Export Task Management Tab .................................................. 4-13
Figure 4-13 Timing Export Alarm Task Dialog Box .................................................. 4-14
Figure 4-14 Condition Tab....................................................................................... 4-15
I
Figure 4-15 Alarm Panel ......................................................................................... 4-16

Figure 4-16 Active Alarm Monitoring ....................................................................... 4-16
Figure 5-1 Acknowledge Alarms Dialog Box ............................................................. 5-2
Figure 5-2 Unacknowledge Alarms Dialog Box ......................................................... 5-3
Figure 5-3 Comment Dialog Box ............................................................................... 5-5
Figure 5-4 Forwarding Setup Dialog Box................................................................... 5-6
Figure 5-5 Alarm Details ........................................................................................... 5-7
Figure 5-6 Handling Measure Details ........................................................................ 5-8
Figure 5-7 Alarm Acknowledging Rule Dialog Box .................................................. 5-10
Figure 5-8 Related Rules Dialog Box ...................................................................... 5-11
Figure 5-9 Source NE of an Alarm in Topology View ............................................... 5-12
Figure 5-10 Print Setup Dialog Box ......................................................................... 5-13
Figure 5-11 Rack Map............................................................................................. 5-15
Figure 5-12 Alarms of Selected Board .................................................................... 5-15
Figure 6-1 Basic Tab ................................................................................................. 6-7
Figure 6-2 Location Tab ............................................................................................ 6-8
Figure 6-3 Alarm code Tab........................................................................................ 6-9
Figure 6-4 Others Tab ............................................................................................. 6-10
Figure 6-5 Basic Tab ............................................................................................... 6-11
Figure 6-6 Basic Tab ............................................................................................... 6-12
Figure 6-7 Action Tab.............................................................................................. 6-13
Figure 6-8 Alarm Delaying Rule Dialog Box ............................................................ 6-14
Figure 6-9 Alarm Filtering Rule Dialog Box ............................................................. 6-15
Figure 6-10 Basic Tab ............................................................................................. 6-16
Figure 6-11 Action Tab ............................................................................................ 6-17
Figure 6-12 Basic Tab ............................................................................................. 6-18
Figure 6-13 Basic Tab ............................................................................................. 6-19
Figure 6-14 Action Tab............................................................................................ 6-20
Figure 6-15 Basic Tab ............................................................................................. 6-21
Figure 6-16 Action Tab............................................................................................ 6-22
Figure 6-17 Root Alarm Tab .................................................................................... 6-23
Figure 6-18 Consequential Alarm Tab ..................................................................... 6-24
Figure 6-19 NE Type Tab ........................................................................................ 6-25
Figure 6-20 Root Alarm Code Tab........................................................................... 6-25
Figure 6-21 Basic Tab ............................................................................................. 6-27
II
Figures
Figure 7-1 Handling Suggestion Setting Tab ............................................................. 7-2

Figure 8-1 Severity Regrading Setting Tab................................................................ 8-2
Figure 8-2 Selecting a Severity Regrading Rule........................................................ 8-3
Figure 8-3 Regrade Severity ..................................................................................... 8-4
Figure 8-4 New Severity Regrading Rule .................................................................. 8-4
Figure 9-1 Alarm Box Setting .................................................................................... 9-2
Figure 9-2 Alarm Box ................................................................................................ 9-3
Figure 9-3 Alarm Box Rule........................................................................................ 9-5
Figure 10-1 Alarm Code Description Setting Tab..................................................... 10-2
Figure 10-2 Alarm Code Description Setting Dialog Box ......................................... 10-2
Figure 10-3 Forward Template Setting Dialog Box .................................................. 10-4
Figure 10-4 Intermittent Alarm Setting Dialog Box................................................... 10-5
Figure 10-5 Alarm Prompting Setting Tab................................................................ 10-6
Figure 10-6 Alarm Prompting Setting Dialog Box .................................................... 10-7
Figure 10-7 Setting Filtering Conditions .................................................................. 10-8
Figure 10-8 Alarm Prompting Dialog Box ................................................................ 10-9
Figure 10-9 Sound Setting Tab ............................................................................. 10-10
Figure 10-10 Color Setting Tab ............................................................................. 10-11
Figure 10-11 Suppress Plan Task Management Tab ............................................. 10-12
Figure 10-12 Suppress Plan Task Dialog Box ....................................................... 10-13
III
Figures

Tables
Table 6-1 Alarm Management Rule ........................................................................... 6-2
Table 9-1 Description of Parameters and Buttons for Setting Alarm Box ................... 9-3
Table 10-1 Parameters for Creating a Suppress Plan Task ................................... 10-13
V
Tables

Glossary
EMS
- Network Element Management System
GPRS
- General Packet Radio Service
GUI
- Graphical User Interface
IP
- Internet Protocol
J2EE
- JAVA 2 platform Enterprise Edition
LCD
- Liquid Crystal Display
MODEM
- Modulator-Demodulator
NE
- Network Element
NMS
- Network Management System
OMC
- Operation & Maintenance Center
QoS
- Quality of Service
SMS
- Short Message Service
cdma2000 1X
- cdma2000 Phase One
VII

05 MW - AC3101 - E01 - 0 NetNumen U31 Alarm Management 135P

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NetNumen U31 R58

Unified Element Management System

Revision No. Revision Date Revision Reason

R1.0 2011-08–12 First Edition

Serial Number: SJ-20111013151429-005

Publishing Date: 2011-10-18(R1.0)

Chapter 2 Alarm and Notification Monitoring .......................................... 2-1

Chapter 3 Alarm Query .............................................................................. 3-1

Chapter 4 Alarm Statistics......................................................................... 4-1

Chapter 5 Alarm Information Management .............................................. 5-1

Chapter 6 Alarm Rule Management .......................................................... 6-1

Chapter 8 Alarm Severity Level Settings ................................................. 8-1

Chapter 9 Alarm Box Settings................................................................... 9-1

Chapter 10 Preference Settings .............................................................. 10-1

As an object-oriented system designed on the J2EE platform, NetNumen U31 provides

What Is in This Manual

Chapter 5, Alarm Information Provides instructions on managing alarm records.

Chapter 6, Alarm Rule Provides instructions on managing alarm rules.

Chapter 8, Alarm Severity Describes how to set alarm severity levels.

Chapter 9, Alarm Box Describes how to set the alarm box.

Chapter 10, Preference Describes how to customize alarm messages.

1.1 Fault Management Functions

1.2 Fault Management Terms

SJ-20111013151429-005|2011-10-18(R1.0) ZTE Proprietary and Confidential

Fault Management System

SJ-20111013151429-005|2011-10-18(R1.0) ZTE Proprietary and Confidential

1.3 Introduction to the Fault Management Module

Figure 1-1 Fault Management Module in EMS

The functions of the components are described below.

SJ-20111013151429-005|2011-10-18(R1.0) ZTE Proprietary and Confidential

1.4 Main Interface of Fault Management

Figure 1-2 Fault Management User Interface

1. Main Menu 2. Toolbar

SJ-20111013151429-005|2011-10-18(R1.0) ZTE Proprietary and Confidential

3. Management tree, NE tree, 4. Alarm Information Pane

Management tree, NE tree, and Statistic tree

Figure 1-3 Management Tree

SJ-20111013151429-005|2011-10-18(R1.0) ZTE Proprietary and Confidential

Figure 1-4 NE Tree

Figure 1-5 Statistic Tree

Statistic tree organizes statistic methods in the form of a tree.

Alarm Information Pane

SJ-20111013151429-005|2011-10-18(R1.0) ZTE Proprietary and Confidential

1.5 Introduction to Alarm Information

Alarm Severity Level

1.5.2 Alarm Classification

SJ-20111013151429-005|2011-10-18(R1.0) ZTE Proprietary and Confidential

By Alarm Severity Level

1.5.3 Relationship between Alarm Messages and Faults

1.5.4 Alarm Handling Flow and Suggestion

1.6 Notification Description

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A piece of notification represents the occurrence of a transient event, which has no

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SJ-20111013151429-005|2011-10-18(R1.0) ZTE Proprietary and Confidential

2.1 Alarm Monitoring Policies

Alarm Monitoring Principles

Recommended Alarm Monitoring Policies

SJ-20111013151429-005|2011-10-18(R1.0) ZTE Proprietary and Confidential

l Time Priority Policy

2.2 Alarm Monitoring Methods

l Monitoring alarms via EMS