Effective Communication Skills Chart

Formatted Table

Communication 2-3 Different Strategies with Hyperlink Attachment Brief Description

Skills to… for Each Strategy
Communicate Goals 1) Provide clear expectations/definitions
2) Present them throughout process
https://m.huffpost.com/us/entry/8713026
https://www.inloox.com/company/blog/articles/communic
ating-project-goals-to-your-team-members/
1) Providing a clear expectation of the
needed steps to complete the goal will
help everyone with the process
2) A few reminders throughout the process
of completing the goal will help keep the
goal fresh in everyone’s mind.
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Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left +
Aligned at: 0.25" + Indent at: 0.5"
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Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left +
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Ask Questions 1) Should be open-ended 1) Open-ended questioning allows room for Formatted: List Paragraph, Numbered + Level: 1 +
Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left +
2) Phrases/Word Choice explanation. This will give the coach the Aligned at: 0.25" + Indent at: 0.5"
opportunity to take a deeper look into the
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topic (confusions, concerns, etc) to best Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left +
serve the coachee. Aligned at: 0.25" + Indent at: 0.5"
https://teaching.uchicago.edu/teaching-guides/asking-
2) To help erase the stigma that coaches are
effective-questions/
superior to teachers, word choice and
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 https://www.mindtools.com/pages/article/newTMC_88.ht
m question, coaches should be use phrases
Ask questions the
Provide Feedback 1) Should be constructive and not destructive
2) Should be specific
https://www.mindtools.com/pages/article/newTMM_98.ht
m 2) The feedback should be specific and
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provide positive comments
Explanation of how to improve
phrases is very important. When asking a
that are inviting and will make the
teacher feel comfortable with sharing.
1) The feedback given to the coachee should Formatted: List Paragraph, Numbered + Level: 1 +
Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left +
always be respectful. The coach should Aligned at: 0.25" + Indent at: 0.5"
provide feedback that will help build the
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person up and not kick him or her down. Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left +
Aligned at: 0.25" + Indent at: 0.5"
examples of how to improve or how
specific aspects that are perfect should be
provided. This is help the coachee see
how it was being judged.