Shop manager interview questions

Name: Position:
Date: Interveiw location:
Interveiwer Direcrect manager:
Technical questions

1) tell me about the process of opnening the shop?

points to be covered:
ensure that the shop is clean and ready for customer
shop window display
Staff in
Checking cash
Sending opening email
Team brief
shop maintenance
items replenishment

2)how do you check sales versus item sold (cash)?

3) how do you handle exchange and refunds?
4) what type of reports do u send on daily weekly and monthly basis?
5)how do you plan the shift rotation for your team?

Competency of the shop manager

Competency
Providing Motivational Support:
Establishing Focus
Definition
The ability to enhance others' commitment to their work.
The ability to develop and communicate goals in support
of the business' mission.

As a team member, the ability and desire to work

Fostering Teamwork
Empowering Others:
Managing Change
cooperatively with others on a team; as a team leader, the
ability to demonstrate interest, skill, and success in getting
groups to learn to work together.
The ability to convey confidence in employees' ability to
be successful, especially at challenging new tasks;
delegating significant responsibility and authority;
allowing employees freedom to decide how they will
accomplish their goals and resolve issues.
The ability to demonstrate support for innovation and for
organizational changes needed to improve the
organization's effectiveness; initiating, sponsoring, and
implementing organizational change; helping others to
successfully manage organizational change.
The ability to delegate responsibility and to work with
others and coach them to develop their capabilities.

Developing Others:

Managing Performance:
Attention to Communication:
Customer Orientation
Initiative:
Results Orientation
. Thoroughness
Stress Management:
The ability to take responsibility for one's own or one's
employees' performance, by setting clear goals and
expectations, tracking progress against the goals, ensuring
feedback, and addressing performance problems and
issues promptly.
The ability to ensure that information is passed on to
others who should be kept informed.
: The ability to demonstrate concern for satisfying one's
external and/or internal customers.
Identifying what needs to be done and doing it before
being asked or before the situation requires it.
The ability to focus on the desired result of one's own or
one's unit's work, setting challenging goals, focusing effort
on the goals, and meeting or exceeding them.
Ensuring that one's own and others' work and
information are complete and accurate; carefully
preparing for meetings and presentations; following up
with others to ensure that agreements and commitments
have been fulfilled.
The ability to keep functioning effectively when under
pressure and maintain self control in the face of hostility
or provocation.
op manager interview questions

Key words to ask

Behaviors
HOW
• Recognizes and rewards people for their achievements.
Give me an example • Acts to align own
Acknowledges andunit's goals
thanks withfor
people thetheir
strategic direction of the business.
contributions.
• Ensures Expresses that people
pride in group
in the the unit
and understand
encourages how theirto
people work
feelrelates to the
good about
business'
their accomplishments.mission.
• Ensures that everyone
Finds creative understands
ways to make people'sandworkidentifies with the unit's mission.
rewarding.
• Ensures Signals thatcommitment
own the unit develops
to a goals and
process by abeing
plan personally
to help fulfill the business'
present and
Give me an example Behaviors
mission. for Team Leaders
involved at key events.
• Provides opportunities for people to learn to work together as a team.
•• IdentifiesEnlists theand promptly
active tacklesof
participation morale problems.
everyone.
•• Gives talks or presentations that energize
Promotes cooperation with other work units. groups.
• Ensures that all team members are treated fairly.
How then give an •• Gives people
Recognizes andlatitude to make
encourages thedecisions
behaviors in that
theircontribute
own sphere to of work.
teamwork.
example • Is able to let others make decisions and take charge.
• Encourages individuals and groups to set their own goals, consistent with
business goals.
• Expresses confidence in the ability of others to be successful.
How then give an •• Works cooperatively
Encourages groups towith others
resolve to produce
problems innovative
on their solutions.
own; avoids prescribing a
example •solution.
Takes the lead in setting new business directions, partnerships, policies or
procedures.
• Seizes opportunities to influence the future direction of an organizational
unit or the overall business.
Give me an example •• Provides helpful, behaviorally
Helps employees to develop aspecific feedback to others.
clear understanding of what they will need to
•doShares information, advice, and suggestions to help others to be more
differently, as a result of changes in the organization.
successful;
• Implements provides effective
or supports coaching.
various change management activities (e.g.,
•communications,
Gives people assignments
education, teamwill
that help developcoaching).
development, their abilities.
•• Regularly meets with employees to review their development
Establishes structures and processes to plan and manage the orderly progress.
•implementation
Recognizes andofreinforces
change. people's developmental efforts and
improvements.
• Helps individuals and groups manage the anxiety associated with significant
•change.
Expresses confidence in others' ability to be successful.
• Facilitates groups or teams through the problem-solving and creative-
thinking processes leading to the development and implementation of new
approaches, systems, structures, and methods.
How then give an Behaviors for managers
example • Ensures that employees have clear goals and responsibilities.
• Works with employees to set and communicate performance standards that
are specific and measurable.
• Supports employees in their efforts to achieve job goals (e.g., by providing
tricky conversation •resources, Ensures that othersobstacles,
removing involved in a project
acting or effort are kept informed about
as a buffer).
from the interveuwer developments and plans.
• Stays informed about employees' progress and performance through both
side •formal Ensures that important
methods information
(e.g., status frominformal
reports) and his/her methods
management (e.g.,is shared
with his/her employees
management by walking around). and others as appropriate.
•• Shares Provides ideas and performance
specific information with othersboth
feedback, who might find andthem useful.
Give me an example The
•soon ability
Uses to demonstrate
multiple channels orconcern
means to satisfyingpositive
forcommunicate one's external
important
corrective,
and/or as
messages
internal as possible
customers.after an event.
(e.g.,
• Deals memos,
firmly newsletters,
and promptlymeetings, electronicproblems;
with performance mail). lets people know
•what Keeps his/her manager informed
is expected of them and when. about progress and problems; avoids
surprises.
Give me an example Ensures thatwhat
• Identifying regular,
needs consistent
to be donecommunication
and takes action takes place.being asked or
before
the situation requires it.
• Does more than what is normally required in a situation.
• Seeks out others involved in a situation to learn their perspectives.
• Takes independent action to change the direction of events.
His past records in • Develops challenging but achievable goals.
brief • Develops clear goals for meetings and projects.
• Maintains commitment to goals in the face of obstacles and frustrations.
• Finds or creates ways to measure performance against goals.
• Exerts unusual effort over time to achieve a goal.
Ask about reports and •• Sets Has aup procedures
strong sense oftourgency
ensure high
aboutquality
solvingof problems
work (e.g.,and
review meetings).
getting work
problem he faced in •done. Monitors the quality of work.
reports and if he faced • Verifies information.
in problem doing it. • Checks the accuracy of own and others' work.
also ask about how do • Develops and uses systems to organize and keep track of information or
Give me up
u follow an and
example
esure •work Remains calm under stress.
progress.
tasked completion •• Can effectively
Carefully prepares handle several problems
for meetings or tasks at once.
and presentations.
•• Controls his/her response when criticized,
Organizes information or materials for others. attacked or provoked.
•• Maintains a sense of humor under difficult
Carefully reviews and checks the accuracy of circumstances.
information in work reports
•(e.g.,
Manages
production, sales, financial performance) feelings
own behavior to prevent or reduce providedofbystress.
management,
management information systems, or other individuals and groups.