Table of Contents

INTRODUCTION......................................................................................................................... 2

I. SELF – MANAGED LEARNING........................................................................................ 3

II. RESPONSIBILITY AND PROFESSIONAL DEVELOPMENT ................................. 3

1. Management skills ............................................................................................................. 3

2. Self – assessment inventory ............................................................................................... 8

3. Personal development plan ............................................................................................. 11

III. EVALUATION AND FEEDBACK ON PERSONAL DEVELOPMENT PLAN...... 15

IV. NEW PERSONAL PLAN DEVELOPMENT ............................................................... 22

V. CHARITY ACTIVITIES ................................................................................................ 28

1. Problems and solve the problems ................................................................................... 28

2. Communication in a variety of styles and appropriate manner at various level ....... 31

3. Plan of charity activity..................................................................................................... 38

CONCLUSION ........................................................................................................................... 40

APPENDIX .................................................................................................................................. 41

1
 INTRODUCTION
Personal development is a term that addresses the self-improvement, personality and potentials
available to apply it in life as well as the workplace. An individual can develop and improve their
personal through a variety of learning styles.

On the other hand, professional development is a term that describes the development of the
experience, knowledge, skills and abilities that the employee should have, showing stability, meet
the requirements of the job and it is the factors that help an individual to work more efficiently
than others.

This assignment describes my management skills and show how much I rate for each management
skill, I also use SWOT analysis to find out my strengths, weaknesses, opportunities, and threats.
From then on, I created a personal development plan, figure out six objectives and review it in
order to know how to improve it or can I achieve these objectives or not.

2
 I. SELF – MANAGED LEARNING
This task is prepared by Power Point and it is included at the Index

II. RESPONSIBILITY AND PROFESSIONAL DEVELOPMENT

Being a student in business administration, becoming a talent manager is one of the goals that I'm
always aiming for. To accomplish that, equipping myself with the necessary management skills of
a manager is extremely important. Therefore, I always try to hone and improve those skills every
day to get a solid foundation before stepping out the life of a university student.

1. Management skills

a. Time Management skill

For time management skill, I am very confident that I can do the best and in a scientific way. In
each semester, my schedule is very dense with four different subjects. This will be very difficult
if I do not know how to arrange the time properly. Whenever I receive assignments from teachers,
I always identify goals and list the tasks that need to be done for each assignment. Then, I arranged
the task in order of priority, based on the days to deadline that teacher had given earlier, which one
is near the deadline, I will do first then to the other. Also, during assignment, I always practice for
myself the discipline and the habit of saving time, set my own rules and follow these rules:

 Always write down SMART objective before doing assignments every day (Determine the
task, the start time, the end time and the total time to complete the task)
 Focus all the strength and wisdom to work.
 Always keep the learning space neat and clean.

In my experiment, some of my classmates still have to chase the time because they do not know
how to utilize, organize work and arrange time for the best fit. Every second that passed never
regained, so before doing anything, I always have a specific plan to manage time in a most
scientific way, to avoid wasting time in vain.

b. Negotiation

At this age, I had never been exposed to the part-time jobs outside, so my negotiation skill is
applied only in situations with the family, with friends, relatives so I see that negotiation skill is

3
quite simple to me in my current situation. I always try to look for negotiations where there are
mutual benefits however, it is not also possible to avoid unsuccessful negotiations. For example:
My dad is taking an English course and I found that there are many tasks that he really need help.
So, I offered that: “I will help you to do these tasks, in return, I will not cook for a week, do you
agree?”. In this situation, if my father does not agree, he will not be able to do without the guidance
from me and I will have to cook for a week. And, I succeeded. Another case that is an unsuccessful
negotiation, I paid a pair of children's shoes for 350,000 VND but the seller still keeps the price is
500.000 VND. I did not accept to pay more and the seller did not accept the price that I have
suggested also. Therefore, the purchase was not happened, I cannot buy shoes for my brother, and
the seller did not have 350,000 VND from me. These are two examples of my negotiations, but I
almost put the negotiation to the end that I and that person are beneficial.

I do not know how negotiation skill will be applied to future work, and how is it different from
negotiating with family, relatives and friends, maybe I will lose or maybe both of us will lose.
Therefore, now I'm setting up my own methods and criteria to prepare for a negotiation with a
business partner. I think I need to have a plan before negotiating with the partner including the
preparation, proceeding and finishing steps. Before performing a negotiation with someone, I set
up a close relationship with them first as relationship with my family in order to understand
something about the partners self, what they have and what they need. I also set a principle that “If
I want to receive, just give”. I thought that the key of negotiation is both parties receive valuable
things by the concession of myself and my partner or on the other hand, I give them what they
need, I will get something of value for myself, or for my company. Thus, we will feel successful
when leaving the negotiating table. These are some principles and methods that I have set out. In
the near future, I will try to perfect this list to equip myself with a knowledge of negotiation skill
before I start a future job.

c. Leadership

During the time at the university, I have been tasked to become a leader of my group in many time.
I thought this is opportunity that help me to improve my leadership skill. After being a leader many
times, I noticed that my leadership style is Democratic. I always learn to trust and have an
understanding of team members. I often create a comfortable atmosphere for my group members,
always encouraging people to express their opinions. In my team, ideas are exchanged freely and

4
openly discussed. Each member has more opportunity to participate in process of decision making.
To make the most right and most appropriate decision, I always make sure that the opinion is voted
by everyone in my group. In future I want to learn different leadership styles so that I need more
time to experience them because it helps me to be more flexible to choose the right leadership style
that suits each situation

d. Delegation

Example: The lecturer gave us the task of creating a video and presentation on six thinking hats.
Before responsible for assigning tasks to the team members, I always reconsider that who are my
team members and what are their strengths, weakness. Then, with the big task that the teacher was
assigned to my team before, I made a list of small tasks and divided them to suit each advantage
of each team member. In this case, my strategy is:

 The members who good at knowledge, will be the creator of the content of six thinking
hats.
 The members who are technically proficient will responsible for making the video.
 The one who good at Microsoft Office will responsible for making the slide.
 Those who are gifted in the transmission of information will be responsible for presentation
 Individuals who lack these skills will be supporters of other members so that our team are
able to fulfill this task.

That's the way I delegate, assign tasks to each team member. With an understanding of the
strengths and weaknesses of each member, it not only helps me assign the right task to the right
member as well as it also helps our team to accomplish the task ahead of schedule.

e. Problem Solving

In study, when discussing, although my team members and I are very open to finding the best
ideas, but when I asked the team members to present, give me the tasks that I assigned to them
before, I found a lot of problems and it really does not satisfy me. At this point, I was the person
who found the solution to solve the problem without having to discuss it with the team members.
I solve it by my own, fix all content that it completely does not fit my own criteria in some aspects
from aesthetics, to content, as well as the seamlessness of each task and so on.

5
For family life, it is different, I rarely have to solve the problem alone. Whenever I have problems
with anything such as choosing the next direction when I finish my four years of university or
problems with my classmates or even problems with love and so on, I cannot solve it by my own.
I always feel awkward, struggling in many thoughts until I find my parents, relatives. They give
me various tips, give me many solutions to help me solve those problems. That makes me feel
more confident and relieve because my problems are also partially solved.

f. Communication

I am a person who often had difficulty in speaking than writing. I write very well and can convey
a lot of information through a paragraph. But conversely, I cannot say the same as what I can write.
I realized that my communication skills were limited because I lacked social knowledge as well as
I was an introvert person who did not communicate much in front of the crowd, or with people
that I'm not really close to or strangers. Basically, I cannot find a topic to talk to them and I was
very shy and lack of confidence when talking. But that is not really my true personality, with close
friends, I am very open, very funny, laugh a lot and say a lot. I can live with my true self when I'm
with my close friends.

Also, my relationship with SUD 15 classmates is not so close, so I am a person who does not
communicate much in this class. Basically, because my selection criteria are very high, “a good
friend is the one who will not talk about myself without my appearance at that time”. I understand
people through my eyes and my ears, see how they express and hear what they say. When that
person is completely inappropriate, I just keep the relationship at a social level, not too close or
even I would not care what the person says, so everyone in the class commented me as a very quiet
person.

In the presentation, it is difficult for me to self – presentation without having memorized earlier. I
always practice in front of the mirror every evening, but when the presentation really happening,
I almost lose my temper and become unnatural. I also tried to combine body language but that did
not make me better. Sometimes I really feel disappointed in myself because I think, if I want to
become a manager, communication skill is the most important skill. If I do not have this skill, it is
a big trouble for me in conveying the information to my staff as well as my partner.

6
 g. Motivation

I only occasionally motivate my team members, not too much nor too little. Whenever my team
members give good ideas, I always listen to them and say "Good job" as an encouragement to their
spirit, helping them to see that they are a part of the team. Moreover, for example, we participate
in a big presentation with the appreciation of the guest judge, after the end, I do not forget to give
them a clap or praise them that “You have done very well”. I do so because I want to respect and
praise their contributions as well as it will make them in particular and our group in general become
more cohesive. I really want to motivate and be motivated, but because of the current
circumstances, I can only improve this skill a little so that I need to practice more on this skill in
order to prepare for my future.

h. Team Building

Me and my classmates were involved in Team Building activities which is organized by teachers
of Sunderland University such as Decathlon, Amazing Race or team building activities of Mr.
Ignacio. Through these activities, although I'm not the best main player because I am not good at
physical well – being but I was very active in my activities as well as contributing ideas to make
strategies, help my team can win the game. Furthermore, working in a team, I learned that all
members should remove the self, should be responsible as well as we need to have spirit of
solidarity, that is the key to success.

7
 2. Self – assessment inventory

a. SWOT analysis

By doing personal SWOT Analysis this will help me to find out my strengths, weakness,
opportunities and threats. This will also encourage me to self – reflective learning which could
help learn new work skills, personal skills through having work task and furthermore, it can help
me to minimize my weaknesses and threats in the workplace.

Strength Weakness
 Not good at communication skill
 Writing skill is good
 Unconfident when presentations
 Hard – working
in front of the crowd
INTERNAL  Know how to delegate task that suit
ORIGIN  Reticent, do not share a lot
to each people
 Easy to forget
 Manage the time is very good
 Lack of practical experience
 Methodical learning
 High responsibility for work.
 Creative is pretty good

Opportunities Threats
 Some of my classmates are much
 Be exposed in the international
more better than my self
environment
 Some of my classmates are
 Work in a team
EXTERNAL
intending to compete with me
ORIGIN  The economic market is booming
 Not good at communication skill
 Get feedback of everyone around
can also be a threat
me
 Lack of chance to get a good job
 In the recent past, I often
overworked, and this negatively
impacted my creation.

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 b. Rating

Area Strength – Weakness Rating Strategies Future rating

Time Management  Good at manage the time 9/10  Continue to improve this skills by always 10/10
follow the rules of my self

Negotiation  Quite good at negotiation in social and in  Continuous improvement

family. 7/10  Find a part – time job 8/10
 Do not have experiment of negotiation in  Research on Internet to find out many
workplace different ways to negotiate successfully

Leadership  Know how to understand the team member  Continuous improvement

 Know how to create a comfort atmosphere  Give myself a nuance and sense of a leader
 Lack of experiment in other leadership styles 7/10  Learn from famous leaders through YouTube 9/10
 Ask about leadership experiences of relatives
who are holding leadership positions.

Delegation  Good at delegate and assign the tasks  Continuous improvement

 Understand each professional skills of each 9/10 10/10
person in the group

Problem Solving  Quite good when solving problem alone  Learn more how to use problem – solving
 Do not share with team members the problem tools from lectures, books, Internet, and
 Do not usually use different problems solving 5/10 others efficiently 8/10
tools  Open with team member
 Learn how to solve the problem with all
members

9
 Area Strength – Weakness Rating Strategies Future rating

Communication  VERY weak at communicate  Try to be as confident as possible

 Do not share too much  Try to open with people
 Always keep inside  Do not mind what others think
 Unconfident when talking in front of the  Participate in workshop, meeting, talk show
crowed especially with strangers and the one to practice 7/10
4/10
who not too close.  Read more book, watch news to improve
 Afraid when looking at audience’s eyes knowledge
 Not enough knowledge  Breathe evenly to calm down before the
presentation.
 Combines body language to stay calm.

Motivation  Quite good at motivate people  Continuous improvement

 Know how to make people feel proud of  Try the other motivational methods under my
themselves 7/10 ability such as give them an award 9/10
 Have not tried the other motivational
methods

Team Building  Quite active when working in team  Continuous improvement

 Responsible
 Contribute ideas enthusiastically
 Sometimes there is a disagreement with
teammates
 Practice to lower myself down, keep calm
 Listen the ideas of team members
8/10  Create a good relationship with team member 9/10
 Try to become a leader
 Focus on the target of activities
 Make a good strategy

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 3. Personal development plan
My personal development plan includes 3 short term objectives and 3 long term objectives and
each objective must be SMART which means:

1st SHORT TERM OBJECTIVES

Objectives Methods Time Scale Monitoring and review

 Learn more how to use  Three times a  Ask for any feedback
problem – solving tools from week from team members
lectures, books, Internet, and  Ask lectures if there are
others efficiently many points that I am
Improve problem  Every time
 Open with team member not understand
solving skill by the end  Every time and
 Learn how to solve the  Always review the
of 2017 problem with all members result after using
 Practice to use problem solving  Every time and problem solving tool
tool competently end  Set myself a habit of
 Listen the idea of team  Every time solving problems with
members timefffff tools
 Focus when solving problems  Every time

(2 months)

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 2nd SHORT TERM OBJECTIVES
Objectives Methods Time Scale Monitoring and review

 Find a reputable center  Ask professor if

specializing in office skills there are many point
 Record the knowledge learned that I am not
in the notebook understand
Take a course on skills 2 months 
 Always pay attention in each Ask professor to
in using Excel by the lesson provide any advises
end of 2017  Memorizing formulas and in order to help me
Excel functions. improve
 Practice at home  Ask professor to fix
 Do lots of math problems my wrong point
about Excel about my exercise

3rd SHORT TERM OBJECTIVES

Objectives Methods Time Scale Monitoring and review

 Continue to join in IELTS  5 times a  Set a timetable for

class at AMA center week and end learning English
so
 Practice English skill at home  Do a test at weekend
 Every day
 Thinking in English and talk in  Every day to review the
Get IELTS 6.0 in 4 English with family, friends knowledge and skills
and end
months from now  
Watch TED show, listen what  Every dayand Ask teacher and they
speakers are talking about end will help me to
 Learn new word  Every day correct the incorrect
 Prepare for some special  3 times a things in English
situations with different topic week  Look back at what I
such as career, employment or learned every day
(4 months)
self – employment and so on

12
 1st LONG TERM OBJECTIVES
Objectives Methods Time Scale Monitoring and review

 Read more book, watch news to  Every day  Write out what has
improve knowledge been observed from
 Participate in many talk show,  Once a month the talk show,
meeting to learn how to speak meeting
naturally as well as observe the  Ask for the review of
Communication skill is speaker's confidence parents, friends in
 3 times a
improved by the end of  Practice talking every day under order to improve
week
2019 the observation of parents,  Set a timetable for
friends practice
 Every day
 Breathe evenly to calm down  Review the result
before the presentation, speak. and methods every
 Learn how to keep mind  Everyday week in order to
comfortable, without thinking know is it necessary
about other problem to change or to add
 Try to use body language  Every day more methods or not

(1.5 years)

13
 2nd LONG TERM OBJECTIVES
Objectives Methods Time Scale Monitoring and review

 Study hard  Every day  Arrange reasonable

 Focus when having class  Every day timetable
 Spend time to do assignments  Every day  Tell friends and relatives
Get university
and submit on time about my learning, so
certificate and also get
 Take the time to read the  Every day
they do not bother me
master scholarship to
references or reread the while I learn
study abroad in 2019
lessons learned previously  Ask teacher if there are
 Arrange comfortable, neat  Every day many point that make
learning space me confuse
 Group study, group discussion  2 times a
week
(1.5 years)

3rd LONG TERM OBJECTIVES

Objectives Methods Time Scale Monitoring and review

Being a customer  Study hard all subjects in the  Always acquire the
services manager at Business Administration knowledge
Vinpearl Resort in  Find a part time job and get  Get feedback of
2023 experience in several months colleagues
 Begin with low job position  Get feedback of lecturers
5 years
 Work hard
 Take part in professional class
on how to become more
professional from style to how
to walk, sit, talk properly ...
through training classes.
 Respect the idea of colleagues

14
III. EVALUATION AND FEEDBACK ON PERSONAL
DEVELOPMENT PLAN
It is very necessary for me to evaluate and give feedback on my own personal development
plan because based on this, I can identify which point need to change in order to achieve the
objectives more efficient. Below will be a table which shows the review and feedback on my
personal development plan:

15
 1st SMART Short – Term Objective:
Improve problem solving skill with group by the end of 2017

Available resources: Internet, Personal Development books, class of lecturers of SUD

Pros Cons

 Can read English books  Not usually share idea with every one
 Can understand what lecturers have
taught in class about problem solving
tools
 Support from lecturers, friends
 Hard working

STRATEGIES
 Learn more how to use problem – solving tools from lectures, books, Internet, and others
efficiently
 Open with team member
 Learn how to solve the problem with all members
 Practice to use problem solving tool competently
 Listen the idea of team members
 Focus when solving problems

FEEDBACK
These strategies, I think it is very useful for me to achieve the objective that improve problem solving
skill with group by the end of 2017. I will gain a best result if I just keep practice every day.

16
 2nd SMART Short – Term Objective:
Take a course on skills in using Excel by the end of 2017

Available resources: Internet, books, course

Pros Cons

 Memorize is very well  Do not have free time from now till the
 Hard working end of 2017 to participate
 Support from professors

STRATEGIES
 Find a reputable center specializing in office skills
 Record the knowledge learned in the notebook
 Always pay attention in each lesson
 Memorizing formulas and Excel functions.
 Practice at home
 Do lots of exercises about Excel

FEEDBACK
Based on above strategies, it is very easy to achieve however, from now till the end of 2017, I do not
have any free time to participate in this class so that, I will change my time scales:
 I can participate at January, 2018
 Arrange, settle work before joining the course

17
 3rd SMART Short – Term Objective:
Get IELTS 6.0 in 4 months from now

Available resources: Internet, books, course

Pros Cons

 Memorize is very well  Speaking skills is quite weak

 Hard working  Grammar is also quite weak
 Support from professor
 Writing skill is very well
 Reading and listening skill quite good

STRATEGIES:
 Continue to join in IELTS class at AMA center
 Practice English skill at home
 Thinking in English and talk in English with family, friends
 Watch TED show, listen what speakers are talking about
 Learn new words
 Prepare for some special situations with different topic such as career, employment or self –
employment and so on

FEEDBACK:
 Take a look at the experiences of people who have achieved IELTS on 6.0
 Each strategy must be SMART

18
 1st Long – Term Objective:
Improve communication skill by the end of 2019

Available resources: Internet, Personal Development books, class of lecturers of SUD

PROS CONS
 Not usually share idea with every one
 Can understand what lecturers have
 Unconfident
taught in class
 Afraid a little bit when looking at
 Support from lecturers, friends
audience’s eyes
 Hard working
 Easy to get unnatural when stand in front
 Have a pretty good social relationship
of the crowd
 Have the opportunity to contact and meet
 Do not usually read news
with many successful entrepreneurs,
managers, directors of the resorts,
businesses in Danang

STRATEGIES

 Read more book, watch news to improve knowledge

 Participate in many talk show, meeting to learn how to speak naturally as well as observe
the speaker's confidence
 Practice talking every day under the observation of parents, friends
 Breathe evenly to calm down before the presentation, speak.
 Learn how to keep mind comfortable, without thinking about other problem
 Try to use body language

FEEDBACK

Based on those strategies, I believe that if I persevere, then I will easily achieve results beyond
expectations, which is communication skill is improved. Furthermore, in order to be more efficient,
I also want added that at summer of 2018, I will take part in basic class on how to have a proper sit,
stand, walk as well as take part in clubs at the school because summer is my free time and I can
arrange my schedule easily.

19
 2nd SMART Long – Term Objective:
Get university certificate at MERIT and also get master scholarship to study abroad in 2019

Available resources: Internet, books, classes, lecturers

Pros Cons

 Hard working – Hard studying  The competition of friends

 Know how to manage the time efficient  Time pressure
 Support of lecturers, friends
 Almost, the result of each essay is Merit,
Distinction

STRATEGIES
 Study hard
 Always focus on each lesson
 Spend time to do assignments and submit on time
 Take the time to read the references or reread the lessons learned previously
 Arrange comfortable, neat learning space
 Group study, group discussion

FEEDBACK

I think it is the best way for me to get university certificate at MERIT and also get master scholarship
to study abroad in 2019. If I follow these strategies, spend all time, focus 100% on doing assignment,
I can get more Merit, Distinction.

20
 3rd SMART Long – Term Objective:
Being a customer services manager at Vinpearl Resort in 2023

Available resources: Internet, books, colleagues, managers

Pros Cons

 Hard working  Do not have any experiences

 Quiet but friendly  Potential Co – worker
 Know how to absorb the opinions of  Job Pressure
others
 Patience
 Communication will be improved at this
time

STRATEGIES
 Study hard all subjects in the Business Administration
 Find a part time job and get experience in several months
 Begin with low job position
 Work hard
 Take part in professional class on how to become more professional from style to how to
walk, sit, talk properly ... through training classes.
 Respect the idea of colleagues

FEEDBACK
In order to be a customers service manager at Vinpearl Resort in 2023, beside implement those
strategies, I also need to talk more will my managers, my co - workers, improve my communication,
create a good relationship with co – workers and also with customers at Vinpearl Resort. Moreover,
I will spend time for taking part in management classes before I set the goal to go further in my work
at Vinpearl Resort.

21
 IV. NEW PERSONAL PLAN DEVELOPMENT
After evaluate and review my personal plan development above, I found that there is some
point that I need to change for more efficient

1st SHORT TERM OBJECTIVES

Objectives Methods Time Scale Monitoring and review

 Learn more how to use  Three times a  Ask for any

problem – solving tools from week feedback from team
lectures, books, Internet, and members
others efficiently  Ask lectures if there
Improve problem  Every time
 Open with team member are many points that
solving skill by the end  Every time and
 Learn how to solve the I am not understand
of 2017 problem with all members  Always review the
 Practice to use problem solving  Every time and result after using
tool competently end problem solving
 Listen the idea of team  Every time tool
members timefffff  Set myself a habit
 Focus when solving problems  Every time of solving problems

(2 months) with tools

22
 2nd SHORT TERM OBJECTIVES
Objectives Methods Time Scale Monitoring and review

 Find a reputable center  Ask professor if

specializing in office skills there are many point
 Record the knowledge learned that I am not
in the notebook understand
Take a course on skills 2 months 
 Always pay attention in each Ask professor to
in using Excel at lesson provide any advises
January, 2018  Memorizing formulas and in order to help me
Excel functions. improve
 Practice at home  Ask professor to fix
 Do lots of math problems my wrong point
about Excel about my exercise

23
 3rd SHORT TERM OBJECTIVES
Objectives Methods Time Scale Monitoring and review

 Continue to join in IELTS  5 times a  Set a timetable for

class at AMA center week and end learning English
so
 Practice English skill at home  Do a test at
 Every day
at I can as possible weekend to review
 Thinking in English and talk in  Every day the knowledge and
English with family, friends and end skills
 Watch TED show, listen what  Every dayand  Ask teacher and
Get IELTS 6.0 in 4
speakers are talking about for 1 en they will help me to
months from now
hour per day d correct the incorrect
 Learn 30 new words per day  Every day things in English
 Spend 1 and a half hours and  3 times a  Look back at what I
prepare for some special week learned every day
situations with different topic
such as career, employment or
self – employment and so on
 Take a look at the experiences  Every day
of people who have achieved
IELTS on 6.0
(4 months)

24
 1st LONG TERM OBJECTIVES
Objectives Methods Time Scale Monitoring and review

 Read more book, watch news to  Every day  Write out what has
improve knowledge been observed from
 Participate in many talk show,  Once a month the talk show,
meeting to learn how to speak meeting
naturally as well as observe the  Ask for the review
Communication skill is speaker's confidence of parents, friends
 3 times a
improved by the end of  Practice talking every day under in order to improve
week
2019 the observation of parents,  Set a timetable for
friends practice
 Every day
 Breathe evenly to calm down  Review the result
before the presentation, speak. and methods every
 Learn how to keep mind  Everyday week in order to
comfortable, without thinking know is it necessary
about other problem to change or to add
 Try to use body language  Every day more methods or
 I will take part in basic class on  Summer 2018 not
how to have a proper sit, stand,
walk
 Take part in clubs at the school  Summer 2018

(1.5 years)

25
 2nd LONG TERM OBJECTIVES
Objectives Methods Time Scale Monitoring and review

 Study hard  Every day  Arrange reasonable

 Focus when having class  Every day timetable
 Spend time to do assignments  Every day  Tell friends and
Get university
and submit on time relatives about my
certificate and also get
 Take the time to read the  Every day
learning, so they do
master scholarship to
references or reread the not bother me while I
study abroad in 2019
lessons learned previously learn
 Arrange comfortable, neat  Every day  Ask teacher if there
learning space are many point that
 Group study, group discussion  2 times a make me confuse
week
(1.5 years)

26
 3rd LONG TERM OBJECTIVES
Objectives Methods Time Scale Monitoring and
review

Being a customer  Study hard all subjects in the  Always acquire

services manager at Business Administration the knowledge
Vinpearl Resort in  Find a part time job and get  Get feedback of
2023 experience in several months colleagues
 Begin with low job position  Get feedback of
 Work hard lecturers
 Take part in professional class
on how to become more
professional from style to how
to walk, sit, talk properly ...
5 years
through training classes.
 Respect the idea of colleagues
 Talk more will my managers,
my co - workers, improve my
communication.
 Create a good relationship with
co – workers and also with
customers at Vinpearl Resort.
 Spend time for taking part in
management classes.

27
V. CHARITY ACTIVITIES
Charity activity were organized by SUD 15 on 25 November 2017 at 1021/16, Ngo Quyen
Street. This is a charitable activity that SUD 15 aims to bring to the orphans a warm winter,
helping them to feel be loved and caring. Here, SUD 15 held small games, told the children
fairy tales and gave 20 gifts for 20 children in this family and some old clothes. SUD 15 and
Mr. Ignacio feel very happy and proud to have a part to help them see that in life there are many
nice things and give them a warm family atmosphere, so that they will not feel lonely.

Before organizing charity activity, we cannot avoid the difficulties, troubles or problems such
as lack of communication, lack of funds or some member disagree with other’s idea and lead
to conflicts. Therefore, to solve in time to achieve the best results, the application of problem-
solving tools is very necessary including six - thinking hats, fish bone diagram ... These tools
help us can evaluate agents from various aspects so that we can make decisions better.

1. Problems and solve the problems

During the time that SUD 15 there is a problem that is me, Jen and some other members do not
agree with Pony's opinion. Firstly, Pony told that 23 members of SUD 15 will be divided into
3 teams include selling cookies team, bingo team, responsibility for raising funds and activities
team which is responsibility for held games, activities for children at the sponsored center.
Virtually, the idea initially was opposed by me and Jen, because the number of members of the
SUD 15 pretty little so no need to split into 3 teams, but make people to work together. When
the discussion become tense, I took the initiative to use 5 Whys so that help Pony could express
her opinion more objectively and clearly, since, alleviate the tension and at the same time, help
solve the problem quickly. Below is question that I asked Pony and her answer:

 Why do you want to divide into three teams?

 Because it will easy to manage.
 We still have a small members number but why?
 If we split up into teams, things will become simpler and less messy.
 Why?
 First, we do not have enough time, if we split into teams, the members of each team
will have a specific job, will perform it more quickly and timely.
 How many team do you want?
 3 teams. We will have selling cookies team, bingo team and activity team

28
After asking her and hearing her answers, me, Jen and everyone can understand the situation
and decide to divide 23 members of SUD 15 into 3 teams.

I am a leader of Bingo team and my team have me, Bruce, Dorothy, Luna, Son and Kobe. At
the beginning, I assigned the task to each person in accordance with their abilities, Son and
Kobe will be responsible for hosting Bingo, and me, Bruce, Dorothy and Luna are responsible
for ticket preparation and ticketing. The amount that we expected is 2 million, but we only
collected amount less than the amount expected a lot, so the problem we face is lack of financial
resources.

White hat No enough financial resources

Red hat  Pressure

 Members feel very sad and disappointed

Black hat  Hard to find sponsors

Yellow hat  It is a condonation for every student of SUD becoming closer.

 Improve friendships/relationship
 Have money for charity activity

Green hat  Leader will try to motivate the members

 Finding sponsors
 Ask for help from family and other sources
 Persuading people to buy more tickets
 Create a program "Buy 2 get 1"

Blue hat  Leader must give people a sense of responsibility in their work
 Clear checklist
 Create teamwork spirits
 Everyone can have a change to improve event coordinator skills
 Create a good atmosphere when doing teamwork
 Leader should take measures to punish those members who do
not cooperate, affect to team and activity.

The money that we got from selling cookies and bingo is 3.4 million and it still do not reach
the target of us so that we cannot implement as planned.

29
 METHOD MAN POWER

Do not have skill in communication Lack of manpower

Do not know how to sale effectively

They absent a lot

Cannot create trust

Some members are lazy and lack of
responsibility
Cannot create attraction
Cannot
reach the
target
amount
Lack of motivation

Other SUD classes have vacation

Time management

Raining Do not public the plan

ENVIRONMENT MANAGEMENT
30
Recognizing that we did not reach the target amount, people in SUD 15 had a talk to find a solution.
It is known that John family is a well–off family, after contact, we're pleased to support from
family of John with the amount of 1 million. John's family helped SUD 15 get the money that we
expected, help we can give to the orphans gifts and the warmest feelings. With the money we got
which 4.4 million, Jen divided SUD 15 into two groups, one will be responsible for buying
confectionery, one will be responsible for collecting the warm clothes and packing. Although we
had problem about financing, but with effort, we were able to solve the problem in order to not
miss an appointment with the kids.

2. Communication in a variety of styles and appropriate manner at various level

In order to be able to carry out charity work, communication is extremely important.
Communication has two types, non-verbal and verbal. Depending on the purpose of use, choose
the appropriate communication method. The internal communication includes the communication
between people inside an organization and external communication include the communication
between people inside and outside the organization. In this case, internal communication is the
communicate with people in SUD 15 and in CIE through methods such as email, message, memos.
In contrast, external communication is the communicate with John’s family for assistance in
financing through the use of e-mail, business letter.

For my Bingo Team, I use message, personal letter and memorandum.

Message on Facebook

31
Personal letter

November 17, 2017

Jessie
SUD 15
Center for International Education

Dear Toby,

On November 25, 2017, Mr. Ignacio and all members of SUD 15 will hold a charity activity
“Warming the Heart” at the child sponsorship center. Every year, we do this charitable work as an
essential part for our subject in order to help homeless people, orphans, and handicapped children.

To accomplish this charity work, we need to raise funds. Currently, we have planned to
raise funds with two activities: Sale handmade cookies and Bingo. I was assigned as a team leader
of Bingo and now I am writing this letter to let you know that on 20/11/2017, class SUD 15 will
organize Bingo at 11:15 am. I hope that all members of SUD 16 will participate in the Bingo with
sincerity, together with SUD 15 fulfill our aspirations which is help orphans, disabled and
homeless children.

Here are the rules of Bingo:

 To join the game, you will buy BINGO card for 15.000VND / ticket
 You will write 25 numbers on BINGO card (any number from 01 to 99)
 The organizers will check the BINGO card before starting
 The organizers will pick up a number randomly on the stage
 After the organizers announce the results, if the number in your card same as the
number announced by the Organizers, you will mark that number on the BINGO card.
 After the publication of numbers are randomly chosen from the organizers, those who
have 5 numbers which is marked on 1 line: vertical, horizontal, cross will shout
BINGO. At the end of the game, whoever has the earliest BINGO number will wins
the prize.

Note:
 You have the right to use all of your BINGO cards, which means that the more
BINGO cards you have the better chance of winning.
 A valid BINGO tag is a card: intact, no loss of number and no erasure
 PRIZE:
- First Prize: 400.000VND
- Second Prize: 200.000VND
- Third Prize: 100.000VND

32
 Above is Bingo rules. Please announcement this information to your class and we are
looking forward to hearing from you. I really hope to see SUD 16 can participate in this activity
on Monday

Sincerely,

JESSIE
Bingo Team’s Leader
SUD15
Center for International Education

33
MEMORANDUM

Date: November 15, 2017

To: Bruce, Luna, Dorothy, Kobe, Son
From: Jessie, Bingo Team’s Leader
Subject: Notification of the Bingo organization

This Monday, 20/11/2017, we will hold the Bingo game in 301 room at 11:15 am. For the game
to be held successfully, I write this memorandum in order to announce and remind you guys the
task of each one for Bingo game

 Bruce: Design BINGO tickets on word file, send it to me on 17th November, 2017 for last
checking.
 Luna, Dorothy: Contact with Bruce and be responsible for printing 130 tickets before 19th
November, 2017
 Kobe and Son: Prepare the script and practice to lead the BINGO game before 19th
November, 2017
 Call on all logistics members (Jim, Tony, King, Lory, Iverson, Sam, Nancy, Jade, Oliver)
for selling tickets together on Monday, 20th November, 2017

Above is the duty of each person in our group. I hope everyone can do your best and please on
time to be able to hold a successful Bingo game on Monday. Have a nice day!

34
BUSINESS LETTER

35
 The University of Danang
University of Economics
C I E Center for International Education

Mr. Thanh Binh Dang

Chairman of the Board
DMT Company.
484-486 2/9, St.,
Danang City

November 22, 2017

Phuong Nguyen Nguyen Doan

Class Monitor of SUD 15
Center for International Education
Hall E – University of Economic
71 Ngu Hanh Son, St.,
Danang City

RE: “Asking for sponsorship”

Dear Sir,

I am writing to you concerning your support as a sponsor for our charity called “Warming the
Heart”. Every year, we do this charitable work as an essential part for our subject in order to help
homeless people, orphans, and handicapped children.

I know that DMT Company has as its mission a desire to give back to the local community, and
we greatly appreciate your support in years past. For this activity, we hope to raise fund at 5
million, and we need your help to reach our goal. Your contribution of 1 million would allow us
to buy more warm clothes for the kids. This will be a meaningful support for them to get through
the cold of coming winter.

Thank you for your time and consideration. I sincerely hope you will agree to sponsor this charity.
I am looking forward to receiving good response from you regarding this matter. If you interested
in, please contact me at 888nguyennguyen@gmail.com.

36
Sincerely,

Phuong Nguyen Nguyen Doan

Monitor of SUD15 from Center of International Education

37
 3. Plan of charity activity

PLAN FOR CHARITY

Place: Family 3 - Street Child Protection Center – Danang City

Address: K1021/16, Ngo Quyen, An Hai Dong Ward, Son Tra District.

Date: Saturday, 25/11/2017

Time: 6:30 PM

Plan Steps to be done Group in charge Date Result

 Selling 80 packs of handmade  Group 1  14/11/2017  2 million

cookies
 Organizing bingo  Group 2  20/11/2017  1.4 million
Raise fund
 Asking for sponsorship from  John  20/11/2017  1 million
DMT Company

 Collect addresses and go to all

Find the Family 3 -
available center
place and Street Child
 Contact and asking for 22/11/2017 Protection
Dave and Jen
get contact Center –
permission
Danang City
 Set a suitable time frame

Group 1: Jen, Pony, Leo, Seong, Four, Min, Son

Group 2: Jessie, Bruce, Jim, Tony, King, Lory, Kobe, Iverson, Dorothy, Sam, Nancy, Luna, Jade,
Oliver

38
 Plan Steps to be done Group in charge Date

 Preparing gifts for 20  Group 1

students (cake, candy,
snack, milk)
All have to be done by
 Collecting warm clothes  Group 2
Plan for the activities Friday, 24/11/2017
(asking from friends,
in the date
relatives, class members)
 Organizing games/ drama  Group 3
 Filming/ taking photos  Sam and Min

Group 1: Jen (Leader), Pony, Seong, Four.

Group 2: Bruce (Leader), Jessie, Leo, Dorothy, Nancy, Luna, Oliver.

Group 3: John (Leader), Son (MC), Dave, Jim, Tony, King, Lory, Kobe, Iverson. Jade.

39
 CONCLUSION
This assignment is closed with many emotions. A very honest assignment, go deep into the heart
of myself. First of all, I was exposed, told about my personalities, my own skills, what I have
experienced in the deepest way that all other assignment could not have been. In addition, from
that experience, I can know the strengths, weaknesses, opportunities and threats around me, so that
I can set goals for myself in the near – far future in order to improve and develop my personal.
Furthermore, the most interesting part of this assignment is organizing charity activity. Through
this activity, I can understand clearly how SUD 15 do teamwork. SUD 15 together, contribute all
of effort in order to bring a very good thing to the life of orphans, homeless, disable kids. Those
kids had suffered a lot of hurt, they are lonely, they do not have parents so they really need love,
need to be took care from us, from community. Thanks Mr. Ignacio and CIE has created a condition
for us to approach these kids, to help them feel love and be love. Moreover, SUD 15 also helped
them feel that in their life, there are still have many persons that they can see as their parents and
make them believe in this life, they will not be lonely because SUD 15, CIE and community always
ready to help them, to share with them anytime and anywhere.

40
APPENDIX

41