Professional Documents
Culture Documents
Reliance production capacities rank amongst the top 10 companies and one of
worlds largest share holder communities and also Reliance is communication is leading
business house consistently pursuing growth opportunities to maximize share holder
value.
The project was undertaken to know the consumers feedback and their satisfaction
level in the city of Bijapur towards land line service. Reliance communication is launched
in the Indian market in the year 2002.
Flag ship company of Anil Dhirubhai Ambani group.
RCOM is a known brand in CDMA cellular service
Telecom sector is booming at this period. Every month 8 million subscribers are added to
the Indian market and market penetration has crossed 25%
The upcoming market is the rural market because 30% of the urban market is near
to saturate. But the rural market is still untapped
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OBJECTIVE:
SUB OBJECTIVE
To find out the perception of people towards Reliance Fixed wireless phone
• The study will help the reliance communication to know the consumer feedback.
• The study will help to know the potential market for land line service in Hubli
city.
• The company can find out where their competitors and they stand.
• The study will help the company to know the customer profile.
• The study covers the customers who are internet users & non internet users in
Hubli city.
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COMPANY PROFILE
The group philosophy is simple to achieve leadership in the chosen area Reliance
has adopted global best practices in all aspects of operations. Reliance also incorporated
world scale and world-class cutting edge technologies to attain global Competitiveness
while leveraging the Group’s financial credence and proven project execution skills.
It is result of the dream of Late Shri Dhirubhai Ambani founder chairman Reliance
group,
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DHIRUBHAI AMBANI
As with all great pioneers, there is more than one unique way of describing the
true genius of Dhirubhai: The corporate visionary, the unmatched strategist, the proud
patriot, the leader of men, the architect of India’s capital markets, the champion of
shareholder interest.
When Dhirubhai embarked on his first business venture, he had a seed capital
of barely US$ 300 (around Rs 14,000). Over the next three and a half decades, he
converted this fledgling enterprise into a Rs 60,000 crore colossus—an achievement
which earned Reliance a place on the global Fortune 500 list, the first ever Indian private
company to do so.
The Late Dhirubhai Ambani dreamt of a digital India — an India where the
common man would have access to affordable means of information and communication.
Dhirubhai, who single-handedly built India’s largest private sector company virtually
from scratch, had stated as early as 1999: “Make the tools of information and
communication available to people at an affordable cost. They will overcome the
handicaps of illiteracy and lack of mobility.”
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ANIL D. AMBANI
Till recently, he also held the post of Vice Chairman and Managing Director of
Reliance Industries Limited (RIL), India’s largest private sector enterprise. Anil D
Ambani joined Reliance in 1983 as Co-Chief Executive Officer
He is a member of:
Wharton Board of Overseers, The Wharton School, USA
Central Advisory Committee, Central Electricity Regulatory Commission
Board of Governors, Indian Institute of Management, Ahmedabad
Board of Governors Indian Institute of Technology, Kanpur
Rated as one of ‘India’s Most Admired CEOs’ for the sixth consecutive year in the
Business Barons – TNS Mode opinion poll, 2004
Awarded the First Wharton Indian Alumni Award by the Wharton India Economic
Forum (WIEF) in recognition of his contribution to the establishment of Reliance as a
global leader in many of its business areas, December 2001
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Selected by Asia week magazine for its list of ‘Leaders of the Millennium in Business
and Finance’ and was introduced as the only ‘new hero’ in Business and Finance from
India, June 1999
Let me now briefly describe to you the Reliance Anil Dhirubhai Ambani Group, of
which we are the flagship company. Barely two years in the making, our Group now
ranks among India's top 3 business houses. We have a strong presence across a wide
array of high-growth consumer-facing businesses - from telecom and financial services to
energy and power, from media and entertainment to healthcare.
Our group enjoys the unparalleled trust and confidence of nearly 7 million shareowners -
the largest such family in India, perhaps even in the world.
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Reliance Communications
Harmony
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Reliance Capital
Reliance Capital is one of India’s leading and fastest growing private sector
financial services companies, and ranks among the top 3 private sector financial services
and banking companies, in terms of net worth.
The company has interests in asset management and mutual funds, life and general
insurance, private equity and proprietary investments, stock broking and other activities
in financial services.
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Reliance Infrastructure Ltd is not only India’s largest private sector enterprise in
power utility but also the largest private sector player in many other infrastructure sectors
of India. In the power sector we are involved in generation, transmission, distribution and
trading of electricity and constructing power plants as EPC partners. In the infrastructure
space the company is focused on roads, Urban infrastructure which includes MRTS,
Sealink and Airports, Specialty Real Estate which includes business districts, trade
towers, convention centre and SEZ which includes IT & ITES SEZ and non IT SEZ as
well as free trade zones.
Reliance Health
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The key content initiative are across Movies, Music, Sports, Gaming, Internet &
mobile portals, leading to direct opportunities in delivery across the emerging digital
distribution platforms: digital cinema, IPTV, DTH and Mobile TV.
Reliance ADA Group acquired Adlabs Films Limited in 2005, one of the largest
entertainment companies in India, which has interests in film processing, production,
exhibition & digital cinema.
Reliance web world
Reliance web world is the retail interface initiative of the infocomm offering and a part of
reliance’s strategy of vertical integration. To service and support customers who will
subscribe to the infocomm wave is the genesis of reliance web world, the largest retail
chain in the history of India and Indian retailing.
Reliance webworld sells and services reliance indiamobile and other services, and
that too in an exciting environment. Reliance webworld, the new age destination for the
country will provide an amazing array of broadband applications spanning online & off
line gaming(another first!!!), videoconference, digital movies, digital music & virtual
office. Reliance Communications has already launched the Direct To Home (DTH) TV
also, known as "Big TV”. From this Rel Com will have presence across all B2C
communications channel in one of the fastest growing markets in the world.
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Mission
Reliance infocom will extend its effort beyond the traditional value chain to develop and
deploy telecom solutions for India’s farmers, businesses, hospitals, government and
public sector organizations.
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It offers a complete range of integrated telecom services. These include mobile and
fixed line telephony, broadband, national and international long distance services, data
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services and a wide range of value added services and applications aimed at enhancing
the productivity of enterprises and individuals.
We operate the largest, next generation long distance network in the country,
comprising 1,00,000 route kilometers of optic fiber cables that provides the most
comprehensive inter-city connectivity.
The domestic network is seamlessly connected to our 65,000 route kms of global
network operated by FLAG Telecom, our wholly owned subsidiary.
In the current fiscal year, we will spend over Rs 16,000 crore to further expand and
strengthen our network coverage, across India and rest of the world.
We operate the largest, most extensive retail distribution network in the country,
with 2,000 distributor partners and over 500,000 retail outlets.
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The backbone of our retail presence is constituted by over 1,650 Reliance World
stores across 700 Indian cities. Along with our partners, we have a branded retail
presence in over 1,300 towns
We are one of the biggest retailers of handsets, and consumer electronics, in India.
A large share of our sale comes from our own in-house Classic brand of handsets, India's
second largest selling brand
.
We have Internet data centre capacity that runs into over 200,000 square feet
across multiple locations, which is being further expanded even as I speak our Java-based
R-World suite, which is available on most Reliance phones, offers to our wireless
subscribers the most comprehensive range of service applications for any operator in the
country - from knowledge and information, to entertainment and commerce.
Across the industry, our company is now widely acknowledged for its thought
leadership and innovations. In 2003, the launch of our nation-wide wireless services,
caused a paradigm shift in mobile call rates, bringing down call rates per minute by as
much as 95 per cent. Since then, we have set the industry benchmarks in every sphere -
from technology to tariffing, creating value for our millions of customers..
It is expected that the usage of telephony will continue to grow at the present rate
of 6 to 7 million additions per month over the next several years to reach the 500-million
connections mark by the year 2010.
In four years, we put up a total of 14,000 towers across the country. This year alone
we will add 23,000 more towers.
Our wireless network is currently available in 10,000 towns. By the end of this year,
it will be available in over 23,000 towns and 6,00,000 villages. In four years of
operations, we invested nearly Rs 32,000 crore. This year alone we will invest over Rs
20,000 crore. At the end of last year, our coverage extended to 50 per cent of India's
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population. At the end of this year, we will have covered over 90 per cent of our
population
Customer Care
Reliance Communication is built around the wants and needs of our customers.
We believe that customer care is not just the responsibility of those who face the
customers --- but of each and every one of us in the company. In line with this, customer
care will always receive our highest priority. We operate an 8,000-person world-class,
multi-lingual call centre facility, which provides 24x7 support to our customers. Our
customer care executives have the capacity to handle more than 5, 00,000 calls every day.
In addition, we handle more than 2, 20,000 calls every day through interactive voice
response.
Our Average Revenue per User (ARPU), at Rs. 377 per month, ranks amongst the
top 3 in the Indian market.
We logged over 50 crore minutes of talk time every day -- the largest for any
network in the country.
Business excellence
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Code of Conduct
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of these values, commitments, and procedures, and behave in accordance with the spirit
as well as the letter of this code.
Conflict of Interest
Payments and Gifting
Receipt of Gifts
Purchases through suppliers and other service providers
Regarding full-time consultants, agents, representatives
Political Contributions
3) Business Policies
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• Significant litigation; or
• Other financial, technical, commercial, legal information
• pricing policies
• Customer negotiation details
• Business policies
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V) Policy on Quality
ADAG Companies are committed to total customer satisfaction in terms of
quality and services for the entire range of our products. Our continued commitment to
excellence and innovative efforts help us stay ahead as market leader
4) Ethics Management
ADAG Companies have established an elaborate Ethics Management
Organization to underscore our commitment to ethical conduct throughout Our Company.
It is a key part of vigorous corporate-wide efforts to promote a positive and ethical work
environment.
5) Policy on Prevention of Sexual Harassment
Objective to promote a productive work environment;
Not to tolerate verbal or physical conduct of a sexual nature by any employee that
harasses, disrupts, or interferes with another’s work performance or that creates an
intimidating, offensive, or hostile environment
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Milestones of Reliance
July.29.2008
Reliance Globalcom and Internap Forge Strategic Alliance
July.21.2008
Reliance Communications Mobile Subscriber base crosses 50 Million
June.24.2008
Reliance Globalcom, Stealth Communications forge Strategic Alliance to extend VOIP
Network across 50 countries.
May.26.2008
Reliance Globalcom acquires U.K. based Global Managed Network Services provider
VANCO Group Limited
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May.12.2008
Reliance Communications and Alcatel - Lucent forms Joint Venture to offer Managed
Network Services to Telcos across the globe
May.02.2008
RCOM Announces its Financial Results for the Financial Year Ended March 31, 2008
April.29.2008
Reliance Communications Announces Unlimited Free STD calls
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Telecommunication:
Most of you are familiar with a telephone, mobile phone and also the personal
computer.Right now, we can send text messages, images, and video. We do voice chat,
gather information, music, images etc. today It is so simple to communicate over long
distances with this technology that nothing seems far or impossible.
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you needed to speak loudly so that the voice could travel long distances. But today
everything is digitized for clearer and better transmission of information happens much
faster than we can imagine.
This is what reliance infocom is offering to their customers. With fiber optic
network it provides high quality transmission and faster information flow.
Let us now take a look at the different components of the telephone network.
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How do you think you are connected to another phone? Do you have n-number of wires
going in and out of your telephone? If that were the case, then you would be able to
connect to only a few people in this system. To be able to connect to multiple users there
was a system invented called switching. If you recall some of the 70’s movies you would
see an operator connecting the telephone call with the help of a record. That, exactly, is
switching. Switching is nothing but connecting one point to another specific point in the
network. In the olden days it was manually operated and humans would physically
connect the numbers.
Today, modern electronic switches, like the one seen here, route calls in
nanoseconds, using signaling software to identify the most efficient path and making
instant connections.
INDUSTRIAL BACKGROUND
The Indian telecom sector, like most other infrastructure sector is controlled by
the state. The Department of Telecommunication (DOT), reporting to the ministry of
communication (MOC) is the key body for policy issues and regulation, apart from being
a basic service provider in rest of country. Mahanagar Telephone Nigam Ltd (MTNL) is
the operator in Mumbai and Delhi circles. By an act of parliament, the telecom regulatory
Authority of India (TRAI) was formed to be the regulatory agency.
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Ministry of communication – all the operations of this sector come under the
purview of MOC . It is responsible for all major policy changes, planning, supervision,
spectrum control etc.
Mahanagar telephone Nigam Ltd (MTNL)- it was founded in 1986 when Mumbai and
Delhi circles were transferred from DOT. MTNL provides basic telecom services in these
two cities.
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expected to bypass 2.5 million new subscribers per month by 2008. The wireless
technologies currently in use are Global System for Mobile Communications
(GSM) and Code Division Multiple Access (CDMA).There are primarily 9 GSM and 5
CDMA operators providing mobile services in 19 telecom circles and 4 metro cities,
covering 2000 towns across the country. According to Broadband Policy 2004,
Government of India aims at 9 million broadband connections and 18 million internet
connections by 2008.
Transmission media
Year
1851 First operational land lines were laid by the government near Calcutta
(seat
of British power)
1881 Telephone service introduced in India
1883 Merger with the postal system
1923 Formation of Indian Radio Telegraph Company (IRT)
1932 Merger of ETC and IRT into the Indian Radio and Cable Communication
Company (IRCC)
1947 Nationalization of all foreign telecommunication companies to form the
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1999 Cellular Services are launched in India. New National Telecom Policy is
adopted.
2000 DoT becomes a corporation, BSNL
1. Universal Telecom Services: Fixed wireline services & Wireless in Local loop (WLL)
using CDMA Technology called bfone and Tarang respectively. BSNL is dominant
operator in fixed line. BSNL had 81% marketshare of fixed lines.
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WHY CDMA?
Technologies being used today for cellular communications in India are:
CDMA(Code Division Multiple Access)-Reliance Infocomm,tata
Indicom,HFCL,Bharti(Touchtel),BSNL and MTNL operate on this technology, which is
considered to be superior to GSM.In thus technology, each piece of transmission has a
unique code, which is spread all over the allotted spectrum.
GSM(Global System for Mobile Communication)-In India the cellular operators like
Airtel,BPL Cellular, idea and Hutch etc. are using this technology to provide mobile
communication.
Imagine a room full of people trying to talk to each other. In the case of GSM
technology, if two people were to carry on a conversation and be able to hear each other
clearly, each pair would have to wait for everyone else to stop talking. In case of CDMA,
although everyone speaks a the same time in different languages the respective listeners
understand their own languages and filter out the remaining noise that is other
conversation. This is because of the transmission has a unique code.
This means that CDMA technology has higher capacity nearly 4 times that of GSM.So,
even if there are more people talking at a given point of time, there will be more calls get
connected as compared to GSm.Higher capacity also ensures that there is high speed
internet access along with faster data downloads.
Advantages of CDMA
Coverage:
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Due to advanced technology- CDMA’s coverage is between1.7 and 3 times that of GSM.
This means services would be available at far off locations of the CDMA network. Also
ensures that you stay connected even in basements and lifts.
Clarity:
Cost Benefits
CDMA better coverage and capacity result in cost benefits. Cost per subscribers is
low-which means service provider can offer more facilities at a reduced cost resulting in
savings for he subscribers.
Compatibility
CDMA phones are usually dual mode which means they work in both CDMA systems
and analog cellular systems. This translates into roaming capability in various networks
across the world .Also; the handset can be upgraded o the technology by programming.
You do not need to spend additional money required for a new handset by upgrading the
technology into the existing technology.
Customer Satisfaction
CDMA results in greater customer satisfaction because CDMA provides better reliability,
having been tried and tested in various countries including USA; Korea.Uses lighter
handset listeners understand their sensors longer battery life of handsets due to low power
requirements of CDMA systems.
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Speech quality
When a subscriber moves from one BTS to another, while making or receiving
call, the call needs to be handed over from one BTS to anoher. In telecom language, this
is called a ‘HANDOVER.” In GSM, before handing over, the call is disconnected from
the serving BTS for a small period resulting in hand over noise and this type of handover
is known as hard handover. Cdma uses soft handover technique where two or more
alternate sites identify the call and hand over the calls to the best server when handover is
required. Hence, here is no disturbance during handover and the chance of call drop
during handover is minimized.
GSM
Maximum data speed in GSM system (2G) is 9.6 kbit/ second. The GSM system
can be upgraded to 2.5 G where the data speed can go up to 115 kbit/second.
CDMA
The data speed in case of CDMA 1x can be enhanced with introduction of HDR
(High Data Rate) to a speed of 1.25 mbit/second i.e. almost three times that of Enhanced
data rates for GSM Evolution (EDGE). The main advantage of CDMA is that 3g can be
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achieved in the same brand, unlike GSM where you require a separate brand for
WCDMA 3G.
Cdma has various advantages, higher capacity, better spectrum efficiency, better
voice quality, and better data speed capability and has an easier migration path to 3G.
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polyester, fibre intermediates, plastics, petrochemicals, petroleum refining and oil and gas
exploration and production - to be fully integrated along the materials and energy value
chain.
The Group's activities span exploration and production of oil and gas, petroleum
refining and marketing, petrochemicals (polyester, fibre intermediates, plastics and
chemicals), textiles and retail. Reliance enjoys global leadership in its businesses, being
the largest polyester yarn and fibre producer in the world and among the top five to ten
producers in the world in major petrochemical products. The Group exports products in
excess of US$ 20 billion to 108 countries in the world. Major Group Companies are
Reliance Industries Limited (including main subsidiaries Reliance Petroleum Limited and
Reliance Retail Limited) and Reliance Industrial Infrastructure Limited.
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split off into a new company controlled by Anil Ambani. Reliance Industries is listed on
the Mumbai Stock Exchange. Mukesh Ambani is company chairman and managing
director.
Situation analysis
CDMA technology has made its debut in 1995. it was developed as a new
alternative for the dominant GSM customers now have a choice between opting for a land
line phone , WLL CDMA , fixed wireless Telephone and mobile (GSM) . It poses a lot of
opportunity for Reliance communication . This called for finding out the Demand for
(Rural) fixed wireless land line services and hence projecting in category.
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Secondary Data
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Product
Reliance (Rural) fixed wireless phone
Classic 2208
Price Free talk time Effective Price
Rs 699 Rs 290 Rs 409
Classic 2208
Rs 899 RS 290 Rs 609
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Reliance to Reliance
Free out going calls Rs 95 recharge for 30 days
Life time handset even after you have enjoyed the Free talk time over two years,
you can receive calls/sms without recharging. That means , once you get Reliance
telephone , you can stay connected for up to life time without having to pay anything
extra.
Details
The moment you get a Fixed wireless telephone (Rural), you get Rs 50 talk time. There
after you will get Rs 10 free talk time per month for next 24 month
Two years or life time free incoming calls depending on handset you choose.
This free talk time can be used for local calls, STD, international call.
Six month warranty.
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You get 24-hour customer care at your service on a toll free number.
Fast charging battery
Caller ID
Green black light display
Poly phonic ring tones.
Light weight stylish design
Speaker phone.
Antenna free
Tariff Details:
RESEARCH DESIGN
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QUESTIONNAIRE DESIGN
Multiple choice question were used which represents either in the question proper
of immediately following the questions the list of possible answer from which the
respondents must choose. They are essential for securing adequate co-operation and
reduce interviewer bias
METHODOLOGY
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This section explain how the data is collected i.e. either from primary and secondary
data. It explains what method is used to collect the data, which instrument is used for
collection and what is the sample plan.
The preparation of this report involves several phases and they are as follow.
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Primary data are those, which are collected specifically for the research situation in
hand based on the objectives of the study, research approach questionnaire development
and sampling has been designed.
Secondary data are gathered from numerous sources, these data are already
collected for the purpose other than specific research. The secondary data are as follows.
INTERNAL DATA
From old sales records, old reports
SELECTION OF SAMPLE
Population can be defined in terms of Elements, Units, Extent and time.
SAMPLING SIZE
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The sample was taken as 100, which includes businessmen, and employees.
SAMPLING METHOD
The sampling method used will be non –probability method.
Valid Cumulative
Valid Frequency Percent Percent Percent
Male 87 87% 87.0 87.0
Female 13 13% 13.0 100.0
Total 100 100% 100.0
gender of the respondent
100
80
Frequency
60
40
20
0
male female
gender of the respondent
Out of 100 respondents on whom survey was conducted, 87% of respondents are male
and 13% respondents are female.
Occupation of respondents
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Cumulative
Valid Frequency Percent Valid Percent Percent
40
30
Frequency
20
10
0
student former own business other
occpation of the respondent
Out of 100 respondents on whom survey was conducted 19% are students, 35% are
formers, 8% are business men, and 38% are others.
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no landline
33 33.0 33.0 100.0
service
40
30
Frequency
20
10
0
bsnl reliance no landline service
land line you have subscribed
For the question Which Land line service you have subscribed, Out of 100 respondents
on whom survey was conducted 28% respondents are BSNL subscribers, 39%
respondents are Reliance subscribers, and 33% respondents are doesn’t have land line
service.
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40
30
Frequency
20
10
0
from last 3 months from last 6 month from last 1 year more than 1 year
since when you been using land line service
For the question since when you been using land line service, Out of 100 respondents on
whom survey was conducted 67 respondents are have land line service and 33
respondents are doesn’t have land line service. In that 67 respondents 11.9% respondents
are using land line service from last 3 months, 53.7% respondents are using land line
service from last 6 months, 20.9% respondents are using land line service from last 1 year
and 13.4% respondents are using land line service from more than 1 year.
Cumulative
Valid Frequency Percent Valid Percent Percent
reference group 27 27.0 40.3 40.3
Advertisement 4 4.0 6.0 46.3
brand name 19 19.0 28.4 74.6
Scheme 4 4.0 6.0 80.6
van announcement 13 13.0 19.4 100.0
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30
Frequency
20
10
0
reference advertisement brand name scheme van
group announcement
what influenced you most to take present service
For the question What influenced you most to take present service, Out of 100
respondents on whom survey was conducted 67 respondents have land line service and
33 respondents doesn’t have land line service. In that 67 respondents 40.3% of
respondents are influenced by reference group, 6% of respondents are influenced by
advertisement, 28.4% of respondents are influenced by brand name, 6% of respondents
are influenced by scheme and 19.4% of respondents are influenced by van
announcement.
Valid Cumulative
Valid Frequency Percent Percent Percent
Yes
76 76.0 76.0 76.0
No 24 24.0 24.0 100.0
Total 100 100.0 100.0
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are you aware about reliance landline
80
60
Frequency
40
20
0
yes no
are you aware about reliance landline
For the question are you aware about reliance landline, Out of 100 respondents on whom
survey was conducted 76% of respondents aware about (Rural) Reliance land line and
remaining 24% respondents not aware about (Rural) Reliance land line.
what is your openion regarding tarriff offer of reliance vs the value it offers
What is your opinion regarding tariff offer of reliance vs. the value it offers?
40
priced
Low priced 22 22.0 22.0 100.0
Total 100 100.0 100.0
20
0
highly priced moderately priced low priced
what is your openion regarding tarriff offer of reliance…
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For the question What is your opinion regarding tariff offer of reliance vs. the
value it offers, Out of 100 respondents on whom survey was conducted on opinion
regarding tariff offer of reliance vs. the value it offers, 13% of respondents said highly
priced, 65% of respondents said moderately priced, and remaining 22% of respondents
said low priced.
Valid Cumulative
tarriff plan - parameter
Valid Frequency Percent Percent Percent
Very 2 2.0 2.0 2.0
good
60 good 53 53.0 53.0 55.0
50
neutral 40 40.0 40.0 95.0
poor 5 5.0 5.0 100.0
Total 100 100.0 100.0
Frequency
40
30
20
10
0
very good good neutral poor
tarriff plan - parameter
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30
20
10
0
very good good neutral poor
brand - parameter
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Out of 100 respondents on whom survey was conducted 1% of respondents are said
Brand is very good, 43% of respondents said Brand is good , 48% of respondents stick
with neutral, and remaining 8% of respondents said Brand is poor but no one said its very
poor.
40
Frequency
30
20
10
0
good neutral poor very poor
network - parameter
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Out of 100 respondents on whom survey was conducted, no one said network is very
good , 41% of respondents said network is good, 42% respondents stick with neutral,
16% of respondents said network is poor, and remaining 1% of respondents are said
network is very poor.
Valid Cumulative
Valid Frequency Percent Percent Percent
good 29 29.0 29.0 29.0
neutral 49 49.0 49.0 78.0
poor 21 21.0 21.0 99.0
very
1 1.0 1.0 100.0
poor
scheme - parameter
Total 100 100.0 100.0
50
40
Frequency
30
20
10
0
good neutral poor very poor
scheme - parameter
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RELIANCE COMMUNICATION, HUBLI
Out of 100 respondents on whom survey was conducted, , no one said Scheme is
very good, 29% of respondents said Scheme is good, 49% respondents stick with neutral,
21% of respondents are said Scheme is poor, and remaining 1% of respondents said
Scheme is very poor.
Valid Cumulativ
Valid Frequency Percent Percent e Percent
Good 16 16.0 16.0 16.0
Neutral 36 36.0 36.0 52.0
Poor 42 42.0 42.0 94.0
very
6 6.0 6.0 100.0
poor
battery - parameter
Total 100 100.0 100.0
50
40
Frequency
30
20
10
0
good neutral poor very poor
battery - parameter
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RELIANCE COMMUNICATION, HUBLI
Out of 100 respondents on whom survey was conducted, no one said Battery is very
good , 16% of respondents said Battery is good, 36% respondents stick with neutral,
42% of respondents said Battery is poor, and remaining 6% of respondents said Battery
is very poor.
30
Frequency
20
10
0
yes no
are you satisfied with reliance land line service
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RELIANCE COMMUNICATION, HUBLI
With respect to the question are you satisfied with reliance land line service, Out
of 100 respondents on whom survey was conducted 39 respondents have Reliance land
line service and remaining 61 respondents (28 respondents subscribed BSNL and other
33 respondents does not have land line service). In that 39 respondents 66.7%
respondents are satisfied, and 33.3% of respondents are not satisfied.
Valid Cumulative
Valid Frequency Percent Percent Percent
Yes 21 21.0 23.3 23.3
No 69 69.0 76.7 100.0
Total 90 90.0 100.0
Highly
10 10.0
satisfied
Total 100 100.0
are you not subscribed reliance land line because price is veryh high
60
Frequency
40
20
0
yes no
are you not subscribed reliance land line because pri…
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RELIANCE COMMUNICATION, HUBLI
With respect to the question are you not satisfied or subscribed reliance land line
because price is very high, Out of 100 respondents on whom survey was conducted, 10
respondents are highly satisfied and so they quit this question in other 90 respondents
23.3% of respondents are said they are not satisfied or sub scribed because price is very
high and 76.7% respondents doesn’t have any comment on price.
Are you not satisfied or subscribed reliance land line because after sales
service is very poor?
Valid Cumulative
Valid Frequency Percent Percent Percent
yes 73 73.0 81.1 81.1
no 17 17.0 18.9 100.0
Total 90 90.0 100.0
Highly
satisfie 10 10.0
d
are you not subscribed reliance landline because after sales service is very
Total 100
poor 100.0
80
Frequency
60
40
20
0
yes no
are you not subscribed reliance land line because aft… - 58 -
RELIANCE COMMUNICATION, HUBLI
With respect to the question are you not satisfied or subscribed reliance land line because
after sales service is very poor, Out of 100 respondents on whom survey was conducted,
10 respondents are highly satisfied and so they quit this question in other 90 respondents
81.1% of respondents are said they are not satisfied or subscribed because after sales
service is very poor and 76.7% respondents doesn’t have any comment on after sales
service is very poor.
Are you not subscribed reliance land line because schemes are not attractive?
Valid Cumulative
Valid Frequency Percent Percent Percent
yes 62 62.0 68.9 68.9
no 28 28.0 31.1 100.0
Total 90 90.0 100.0
Highly
satisfie 10 10.0
d
Total 100 100.0
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RELIANCE COMMUNICATION, HUBLI
are you not subscribed reliance land line because scheme are not attractive
60
Frequency
40
20
0
yes no
are you not subscribed reliance land line because …
With respect to the question are you not satisfied or subscribed reliance land line because
scheme are not attractive, Out of 100 respondents on whom survey was conducted, 10
respondents highly satisfied and so they quit this question in other 90 respondents 68.9%
of respondents said they are not satisfied or subscribed because scheme are not attractive
and 31.1% respondents doesn’t have any comment on scheme.
Are you not satisfied or subscribed reliance land line because call rate is high?
Valid Cumulative
Valid Frequency Percent Percent Percent
yes 76 76.0 84.4 84.4
no 14 14.0 15.6 100.0
Total 90 90.0 100.0
Highly
satisfie 10 10.0
d
Total 100 100.0
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RELIANCE COMMUNICATION, HUBLI
are you not subscribed reliance land line because call rate is high
80
60
Frequency
40
20
0
yes no
are you not subscribed reliance land line because call…
With respect to the question are you not satisfied or subscribed reliance land line because
call rate is high, Out of 100 respondents on whom survey was conducted, 10 respondents
highly satisfied and so they quit this question in other 90 respondents 84.4% of
respondents said they are not satisfied or subscribed because call rates are high and
15.6% respondents doesn’t have any comment on call rates.
Are you not satisfied subscribed reliance land line because other reason?
Valid Cumulative
Valid Frequency Percent Percent Percent
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RELIANCE COMMUNICATION, HUBLI
60
Frequency
40
20
0
yes no
are you not subscribed reliance land line because oth…
With respect to the question are you not satisfied or subscribed reliance land line because
other reason, Out of 100 respondents on whom survey was conducted, 10 respondents are
highly satisfied and so they quit this question in other 90 respondents 31.1% of
respondents said they are not satisfied or subscribed because other reason and 15.6%
respondents doesn’t have any comment on other reason.
Valid Cumulative
Valid Frequency Percent Percent Percent
Yes 76 76.0 76.0 76.0
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RELIANCE COMMUNICATION, HUBLI
80
Frequency 60
40
20
0
yes no
do you think reliance india will leader in future teleco…
With respect to the question. Do you think reliance communication will leader in
future telecom industry, Out of 100 respondent on whom survey was conducted 76% of
respondents think reliance India will leader in future telecom industry and remaining
24% of respondents don’t think reliance India will leader in future telecom industry.
Are you ready to take reliance land line, if above said factors are set
to right
Cumulative
Valid Frequency Percent Valid Percent Percent
Yes 49 49.0 54.4 54.4
No 18 18.0 20.0 74.4
already have land line 23 23.0 25.6 100.0
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RELIANCE COMMUNICATION, HUBLI
50
40
Frequency
30
20
10
0
yes no already have land line
are you ready to take reliance land line, if above said …
With respect to the question are you ready to take reliance land line, if above said factors
are set to right 49% respondents are ready to buy.
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RELIANCE COMMUNICATION, HUBLI
Findings
1) Reliance communication is the market leader in the Hubli where 39% of market
covered by Reliance
4) In the field of land line service, according to survey reference group play an
Important role while purchasing any new connection
5) In the outlets of reliance, customers are facing the problem of non cooperation as
well as late solutions to their query.
6) Battery back up is one of the main problem for CDMA connection holders
8) Customer are not ready to buy Reliance because call rates are high
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RELIANCE COMMUNICATION, HUBLI
Suggestions
1) Reliance has to improve its After sales service. There should be better service in
outlets.
2) It has to come up with greater flexibility in handset section so that customer could
get versatility while purchasing
3) It should increase its outlets so that they can reach the customers
4) The potential customer do not know the advantages of using reliance land line
over the others by showing the tariff plan and comparing it with competitors .the
highlight must be driven toward the where reliance works cheap
5) Reliance should come up with less costly recharge cards like Rs 10 ,Rs 20And
Make it available in all places
6) Customers have to fill the various application form such as customer application
form , receipts and they need to give identity proof immediately its little bit
difficult to customer so company need to give some extra time to customers
7) It is found that customer care is always busy after long browse or navigation , so
direct access to customer care executives must be done .Giving separate number
may reduce the traffic.
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RELIANCE COMMUNICATION, HUBLI
LIMITATION
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RELIANCE COMMUNICATION, HUBLI
Conclusion
According to the survey and data analysis we can conclude the following;
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RELIANCE COMMUNICATION, HUBLI
Name : Phone no :
Address :
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RELIANCE COMMUNICATION, HUBLI
10) Are you not subscribed Reliance land line because of these reason that?
Price is very high
11) Are you ready subscribe Reliance land line , if above said factors are set right ?
a. yes b. No c. Already have
13) Do you think Reliance India will be the leader in future telecom industry?
a. yes b. No
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RELIANCE COMMUNICATION, HUBLI
Bibliography
Websites www.indiainfoline.com
www.relianceinfoline.com
www.google.com
www.reliance.com
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RELIANCE COMMUNICATION, HUBLI
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