Scribd Logo
Upload

Welcome to Scribd!

  • Architecting For The New Digital CWIN17

    Uploaded by

    David Rutter
    21 views37 pages
    The digital landscape is evolving rapidly with the digital experience spreading into conversational user interfaces using chat and voice, and increasingly capable and affordable cloud based services. This talk explores the architecture we have implemented for one of our key clients and our experiences in adapting it for the New Digital. Companies and brands use digital to increase consumer engagement. And our aim is to show you how we architect for the new digital and increase consumer engagement by using the customers channel of choice.

    Original Title

    Architecting for the New Digital CWIN17

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The digital landscape is evolving rapidly with the digital experience spreading into conversational user interfaces using chat and voice, and increasingly capable and affordable cloud based services. This talk explores the architecture we have implemented for one of our key clients and our experiences in adapting it for the New Digital. Companies and brands use digital to increase consumer engagement. And our aim is to show you how we architect for the new digital and increase consumer engagement by using the customers channel of choice.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    21 views37 pages

    Architecting For The New Digital CWIN17

    Uploaded by

    David Rutter
    The digital landscape is evolving rapidly with the digital experience spreading into conversational user interfaces using chat and voice, and increasingly capable and affordable cloud based services. This talk explores the architecture we have implemented for one of our key clients and our experiences in adapting it for the New Digital. Companies and brands use digital to increase consumer engagement. And our aim is to show you how we architect for the new digital and increase consumer engagement by using the customers channel of choice.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 37

    Architecting for the New Digital

    Steven Webb, David Rutter


    Telford, September 27th
    #CWIN17
    Table of Contents

     What is the ‘New Digital’?


     What architectures are needed?
     How do we use this to drive the future?

    Session’s Title | Date

    Copyright © 2017 Capgemini and Sogeti. All rights reserved. 2


    What is the ‘New Digital’ ?
    Session’s Title | Date

    Copyright © 2017 Capgemini and Sogeti. All rights reserved. 3


    Facebook Messenger
    KLM delivered 50,000 boarding passes
    via Facebook Messenger in its first three weeks
    Forrester
    Facebook Messenger
    KLM delivered 50,000 boarding passes
    via Facebook Messenger in its first three weeks
    Forrester
    Facebook Messenger
    KLM delivered 50,000 boarding passes
    via Facebook Messenger in its first three weeks
    Forrester
    How do we Architect for the ‘New Digital’ ?
    Session’s Title | Date

    Copyright © 2017 Capgemini and Sogeti. All rights reserved. 13


    Mainframe
    ESB

    Mainframe
    External Clients

    Client SSL Certs

    Firewall

    ESB

    Mainframe
    External Clients

    ClientId, Secret
    API Management

    Firewall

    ESB

    Mainframe
    External Clients

    API Management

    Firewall

    ESB

    Legacy Microservices
    External Clients

    API Management

    λ FAAS
    Browser

    CMS
    A Server

    λ2 λ1
    API Management

    λ FAAS
    Browser

    CMS
    A Server

    λ2 λ1

    BAAS API Management

    λ FAAS
    Browser Server

    CMS A
    Push Pull Push Pull

    λ3 λ2 λ4 λ1

    BAAS API Management

    λ FAAS
    Voice and Chat Bots – creating the conversation

    Channel
    Integration Identify Intent Slot / Parameter Dialogs Training
    Identification
    Conversation
    logs

    Check my deliveries

    Deliver tomorrow

    Send to my pickup

    Deliver to Neighbor

    Alexa

    25
    Voice and Chat Bots – creating the conversation

    Channel
    Integration Identify Intent Slot / Parameter Dialogs Training
    Identification
    Conversation
    logs

    Check my deliveries

    Deliver tomorrow

    Send to my pickup

    Deliver to Neighbor

    Alexa

    26
    Voice and Chat Bots – creating the conversation

    Channel
    Integration Identify Intent Slot / Parameter Dialogs Training
    Identification
    Conversation
    logs

    Check my deliveries [Query Date]

    Deliver tomorrow [Delivery Date]

    Send to my pickup [Pickup Location]

    Deliver to Neighbor [Neighbor Location]

    Alexa

    27
    Voice and Chat Bots – creating the conversation

    Channel
    Integration Identify Intent Slot / Parameter Dialogs Training
    Identification
    Conversation
    logs

    Check my deliveries [Query Date]

    Deliver tomorrow [Delivery Date] Link


    Prompts &
    Send to my pickup [Pickup Location] Intents

    Deliver to Neighbor [Neighbor Location]

    Alexa

    28
    Voice and Chat Bots – creating the conversation

    Channel
    Integration Identify Intent Slot / Parameter Dialogs Training
    Identification
    Conversation
    logs

    Check my deliveries [Query Date]

    Deliver tomorrow [Delivery Date] Link


    Prompts &
    Send to my pickup [Pickup Location] Intents

    Deliver to Neighbor [Neighbor Location]

    Alexa We will deliver to your


    neighbor tomorrow

    29
    Infrastructure needed for a Bot

    Back End
    Services

    Bot Framework
    User API Management:
    External APIs
    Amazon: Lex FAAS
    Facebook: wit.ai
    Google: api.ai Amazon Lambda
    IBM Watson Google Functions
    Multiple Microsoft: LUIS
    Channels IBM Bluemix OpenWhisk
    Oracle: IBCS Azure Functions
    Oracle Functions

    30
    Browser Server

    BOT
    CMS A Engine

    λ3 λ2 λ4 λ1 λ5

    BAAS API Management

    λ FAAS
    Any Questions?

    Session’s Title | Date

    Copyright © 2017 Capgemini and Sogeti. All rights reserved. 34


    Thank You!

    David Rutter
    API Expert & Solutions Architect

    @drutteruk
    uk.linkedin.com/in/drutter

    David.rutter@capgemini.com

    Session’s Title | Date

    Copyright © 2017 Capgemini and Sogeti. All rights reserved. 35


    Appendix

    Session’s Title | Date

    Copyright © 2017 Capgemini and Sogeti. All rights reserved. 36


    About Capgemini and Sogeti
    With more than 180,000 people in over 40 countries, Capgemini is one of With more Sogeti is a leading provider of technology and software testing, specializing in
    than 190,000 people in over 40 countries, Capgemini is one of the world's foremost Application, Infrastructure and Engineering Services. Sogeti offers cutting-edge
    providers of consulting, technology and outsourcing services. The Group reported solutions around Testing, Business Intelligence & Analytics, Mobile, Cloud and
    2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini Cyber Security. Sogeti brings together more than 23,000 professionals in 15
    creates and delivers business, technology and digital solutions that fit their needs, countries and has a strong local presence in over 100 locations in Europe, USA
    enabling them to achieve innovation and competitiveness. A deeply multicultural and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the
    organization, Capgemini has developed its own way of working, the Collaborative Paris Stock Exchange.
    Business Experience™, and draws on Rightshore®, its worldwide delivery model.

    www.capgemini.com
    www.sogeti.com
    The information contained in this presentation is proprietary.
    Copyright © 2017 Capgemini and Sogeti. All rights reserved.
    Rightshore® is a trademark belonging to Capgemini.

    You might also like