Professional Documents
Culture Documents
Operating System
Compatibility
Including Known Issues and Solutions
Contents
PREFACE ................................................................................................................................ 2
SUPPORTED BROWSERS AND OPERATING SYSTEMS............................................................... 3
SUMMARY OF KNOWN BROWSER/OS ISSUES: ....................................................................... 4
ISSUE 1: INTERNET EXPLORER ROLL BACK .............................................................................. 5
ISSUE 2: FIREFOX PATCH ........................................................................................................ 9
ISSUE 3: ADOBE FLASH REQUIRED ........................................................................................ 13
ISSUE 4: ROLLBACK TO FIREFOX VERSION 15 ........................................................................ 16
The purpose of this document is to inform the UDW+ OBIEE user community of any known compatibility
issues and to offer solutions or workarounds to the problems.
The Decision Support Group will continue ongoing testing of various browsers and operating systems
and how they respond to OBIEE. As users of the system, we would greatly appreciate you documenting
any browser/OS related issues. This document will be a collaborative and continued ‘work in progress’.
If you are experiencing difficulties or have questions, please contact The Decision Support Group.
Email: askDSG@nyu.edu
OPERATING SYSTEMS:
Microsoft Windows 7
BROWSERS:
Internet Explorer 7; 8 (NOTE: IE 9 is stated as being supported, but there are known issues. It is currently
recommended not to use IE9)
Chrome 1+
• Adobe Flash Active X and Plugin are required. (Currently, Adobe Flash Player version 11.4 is
recommended)
To determine your version of Flash, you can go to a website like http://flashplayerversion.info/
or http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
• Adobe reader is required. (Currently, version 10.1.3 is recommended)
• Microsoft Excel is required.
BEST OPTIONS: As of August 30, the current ‘Best Options’ for OBIEE are: Firefox (Currently version 15)
and Windows 7
Windows 7 I can not get the OBIEE Use IE8 Apply FireFox patch explained in this blog: April 16, Lk857
Professional log in screen to load. It http://obiee101.blogspot.com/2012/02/obiee11g- 2012
FireFox v11 says my browser is not firefox-10-problems.html
supported by Oracle’s (Screenshots of process are available. Call Lisa if you
BI presentation need them.)
Services.
Windows 7 When I try to access Click on ‘I understand the risks’; Click on ‘Add August 30, Lk857
Professional OBIEE, I get prompted Exception’ 2012
FireFox 15 that the connection is
untrusted.
Windows 7 The spinning globe Upgrade your version of flash (Need both the Active X August 30, Lk857
Professional does not show up and and the Plug in. See 1st note above) 2012
Firefox 15 wants me to choose
how to open it or save
it
Firefox Windows or table prompt drop- Roll back to This is a known issue with Firefox v 16. You must roll October 16, Lk857
version 16 Mac downs no longer work firefox v15 back to v15 or use a different browser. To roll back to 2012
version 15 go to the following URL:
https://ftp.mozilla.org/pub/mozilla.org/firefox/relea
ses/15.0/
Choose Click on Win 32/
Choose En-US/
Choose Firefox setup 15.0.exe
Save the program
Run the file ‘Firefox Setup 15.0.exe’
Follow Setup Wizard prompts
Google Windows 7 I cannot determine Use Firefox or This is a known issue with Chrome and the only fix, August 30, Lk857
Chrome Professional the legend or the axis IE8 currently, is to use a different browser. 2012
labels in my graphs
ISSUE: I get to the OBIEE log in page but I can not log in. No error messages are thrown. It just keeps
asking me to log in over and over.
PLEASE REMEMBER: Your computer will automatically upgrade your browser the next time
a windows update is performed unless you do the following:
1. To stop any future IE updates:
a. Click on your Start Button
b. Click on ‘All Programs’
c. Scroll until you find ‘Windows Update’. Click on it. A screen similar to the one below will
appear.
e. Click on OK
That’s it!
You will not be prompted to upgrade your IE browser from version 8 to version 9 any longer. At a later
time, you may come back to this window and choose the option, on the left, to ‘Restore Hidden Updates’.
This will allow you to ‘unhide’ IE9 and ultimately reactivate the IE 9 updates.
OR
ISSUE: I am using FIREFOX BROWSER version 11 and can not get the OBIEE log in screen to load
properly.
FIX: You need to upgrade firefox to version 15 or apply a patch to your firefox
browser.
1. Confirm the version of firefox installed:
a. Open Firefox
b. Go to the orange ‘Firefox’ drop down on thetop left side of browser window.
c. Choose ‘Help’
d. Choose About Firefox
f. If you are using version 11 you will need to apply the firefox patch.
Note: For those interested, this patch was originally found at:
http://obiee101.blogspot.com/2012/02/obiee11g-firefox-10-problems.html
Note: another helpful site is:https://blogs.oracle.com/proactivesupportEPM/entry/firefox_10_and_obiee)
g. If you are not using version 11 Firefox, please call the DSG for further assistance.
2. The Fix:
a. Open a Firefox window
b. Type the following into the Firefox address bar:
about:config
General.useragent.override
g. Click OK
h. Enter the following in the next prompt box for the string value:
i. Click OK
j. Close Firefox windows
k. Open Firefox
l. Open OBIEE (to refresh OBIEE log in screen)
OR
ISSUE: Unable to install Adobe Flash by following prompts on the OBIEE chart screen.
FIX: Go to Adobe’s website and down load the latest version of Flash.
Please note: I had Adobe Flash Active X installed on my PC; however, I did not have the Adobe Flash
Plug-in installed. You need both. You can check to see if you have both by going to:
8. Your charts should now display properly. You may need to refresh your browser screen.
1. The Fix:
a. Open a Firefox window
b. Go to the following URL: https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/15.0/
The following screen will appear:
d. Choose ‘en-US/’
Please Note: The steps on the proceeding pages are documented for PC users only. Mac
users should follow the same basic procedure, but the screenshots may look slightly
different.
i. The file will extract itself and the Wizard will open. Choose ‘Next’.
k. A window will appear showing you where the file will be installed and a checkbox will be
available to set Firefox as your default browser. (Check or uncheck this at your
discretion). Click ‘Upgrade’.
PLEASE REMEMBER: Your computer will automatically upgrade your Firefox browser the
next time a windows update is performed unless you do the following:
1. To stop any future Firefox updates:
a. Open Firefox
b. Go to the orange ‘Firefox’ drop down on thetop left side of browser window.
c. Choose ‘Help’
d. Choose OptionsOptions
dsd
g. Select the option: ‘Check for updates, but let me choose whether to install them’