UNIFY Webinar OSBiz V2R2 Including Pay As You Go October 2016 - Final

Welcome to our UNIFY Webinar
OpenScape Business
V2R2 & Pay As You Go
Michael Trotz,
Product Manager@UNIFY
October 2016
Agenda
• Values
• myContacts
• Contact Center
• Security Device@Home
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Order Process & Billing
• Pricing & Calculation
• Deployments
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 2
Thank you for choosing OpenScape Business
Key Facts Deployments

All-In-One Voice & UC Solution for SMBs
3 Million active
(Voice, Voicemail, Unified Communication, Contact Center)
OpenScape Business User

 More than 385.000 UC User
Additional Offering for OSBiz
 More than 70.000 systems sold On Premise

Hosted / Private Cloud
X1 / X3 / X5 / X8
 ~1.000 Partners selling OpenScape OpenScape Business S
Pure Software based , server based or as a
Business worldwide virtual Appliance from a Datacenter
City of Garmisch-
Partenkirchen
OpenScape Business BLUE ANGEL certified
OpenScape Business X5
„Blue Angel“ certified
The Blue Angel guarantees that a product or service meets high standards when it comes to its environmental,
health and performance characteristics
Optimized energy consumption Assurance that products do not contain

Resource conservation through longevity material that is harmful
 
(reuse, ease of maintenance /
supply of spare parts, etc.)
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
Outlook Contact Synchronization
myContacts – a tiny Outlook Add-In for Contact synchronization
• Easily sync your Personal Outlook

Contacts and benefit from the
following Values:
• Automatic sync of Contacts: Scheduled time
(interval) or manually triggered
• Outlook Contacts incl. Contact Pictures

synchronized with UC Smart
• Outlook Contacts incl. Contact Pictures available

in myPortal to go (for UC Smart / Suite)
• Contact Pictures shown on OpenStage 60 /

DeskPhone 55 during incoming / outgoing calls
Personal Outlook Contacts available
in UC Smart, myPortal to go and OpenStage / Desk Phones
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
UC Suite Contact Center Enhancements
Agent Login via Phone*
• Login/Logout to a waiting queue can

now be easily proceed via Phone:
• Login via UCD ID on the own phone /
Voice Calls
• Login to all assigned Queues
• „Wrap up“ time can be set
• Agent Status available / unavailable

A flexible approach:
• Queue Information's are displayed on Either login to a queue via myAgent Client or just via Telephone (HFA/TDM User)
demand (UCD Calls)
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
* available by mid of october with the next Hotfix 9
Configurable Queue Size (Queue Depth)
• Controls the maximum number of

active and waiting calls in a specific
queue.
Benefits & Values:

• Ensures that not all lines are “busy” for
Contact Center calls
• Ensures the right balance of Contact Center
Calls compared to available Agents
• Clear “busy” indication for incoming Callers
instead of waiting in a queue for hours….
• Rejected Calls are logged and can Maximum number of waiting positions within the queue. (WLS = Waiting Loop Size)
Maximum number of active and waiting calls of the queue.(Queue Depth Size).
reported (myReports)
Estimated Wait Time / Individual Callback - Announcement
• Estimated Wait Time Announcement for

Callers in a queue (1 minute Interval)
“your estimated wait time in queue is 2 minutes….” Choose between “Queue Position” or “Estimated wait time”
• Individual Callback announcement can be

recorded (only “default greeting” before)
“if you don´t want to wait just leave us a message and

we will give you a Callback asap….” An individual Callback Greeting can be recorded
Routing depending on data in external database
Data Query via LDAP or ODS (for SQL,ODBC), 2 Mapping Fields (XMPP/ Pager)
Offers a call routing depending on data /

criteria's, which are stored in an external
customer database
Benefits & Values:

• Offers individual Call Routing options for
specific customers
• Fulfill specific “Service Level Agreements” by SLA High Prio SLA Medium Prio
Routing them to the right Waiting Queue Call-flow Example:

1. Flor Peeters is calling +1 555 456
(for e.g. High /Medium Queue) 2. Based on CLI Information : SLA: Value 50
• Or Classify customers to different VIP Priorities 3. Contact Center Rule: „Greater than 20“
4. Then Forward to „SLA High Prio Queue“ (True Branch)
• Requested by many Partners / Customers 5. If not „Greater than 20“ forward to „SLA Medium Prio Queue“ (False Branch)
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
Security with System Device@Home (HFA)
Enhanced Security Measures
Authentication for Device@Home (HFA) Users required

(Users are forced to set a Password)
Different Registration Ports for Internet and LAN traffic Internet

(OSBiz is rejecting any request from Internet for “non” Device@Home Users)
Signaling & Payload Encryption based on TLS / SRTP

(keeps your communication secure via Internet )
@home
@branches
@everywhere
Configuration Details: http://wiki.unify.com/wiki/File:How_To_Configure_System_Device@Home.pdf
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
Supporting our New Device Family
OpenScape DeskPhone CP Series (SIP)
• OpenScape Business
supports CP Series (SIP)
• UC Suite for advanced Call
Control (via 3PCC, as with
OpenStage SIP)
• UC Smart Basic Call Support
• Software Upgrade Support
(Serviceability, via DLI)
Use Upsell Opportunity now

and upgrade later to HFA Software Benefit from latest Interoperability Features: HD Quality, Bluetooth
(after Release) Low Energy 4.1, NFC and LE Beacon Support
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
Pay As You Go for OpenScape Business
• New Subscription Software

Licensing Model (SSL)
• Flexible Payment Model based on
monthly usage (OPEX)
• Voice & UC pre-packaged
• Available for all Deployments
Additional Pay As You Go
• Software Support always included Licenses available
Please note: Pay As You Go is not yet released to NAM – please get
in contact with your local UNIFY Partner Manager 21
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
Why is Pay As You Go required?
Because it is a key market driver
1. Adressable “Pay Per Use” market will grow by 45%* until 2020
-> OpenScape Business Pay As You Go adresses this huge market opportunity
2. Larger sized customers looking for Single/ Multi Instance Solutions* (eg. Datacenter)
-> done. Can be adressed with OpenScape Business S & Pay As You Go
3. Smaller Customers looking for Public Cloud Offerings, but barrier to adaption among
others are Security Concerns & lower feature sets*
-> Full featured „on-premise“ Solution available with OSBiz X1,X3 & Pay As You Go
4. A request from YOU as our UNIFY Partner

-> Pay As You Go is perfect to beat Public Cloud to secure and grow YOUR business
* Chart and findings taken from MZA 2015 Hosted/Cloud Business Telephony Report 23
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
What is the benefit of Pay As You Go to Partners?
1 Ownership: Partners keep overall responsibility for the customer which

increases customer loyalty. This also includes contract ownership
Predictable Revenue: Generates a recurring revenue stream along with the
2
potential for additional business opportunities.
Cloud Alternative: Allows partners to compete and win against traditional
3 public cloud offerings with an even more flexible subscription model
Financial Management: No need for partners to make a large upfront
4 investment. Allows partners to handle larger customer projects
Simplicity: The OSBiz SSL model allows it to be sold like any other product.
5 No additional training or certification requirements are necessary
What is the benefit of Pay As You Go to Customers?
Flexibility: The Pay As You Go model offers customers flexibility to invest only in the
1 number of users and features they need
Cost Management: There is no need for customers to make a large upfront investment.
2 The monthly payment option based on operational costs (OPEX) allows them to better manage
and control their payment streams
3 Cloud Alternative: Provides customers with different options when compared to traditional
public cloud offerings, eg. choice of different deployments
Software Support is always included to ensure that customer have the latest features,
4 software and security options, without incurring additional costs.
Adaptability: It fits perfect for companies whose business models are project-based or
5 seasonal in nature. This includes contact centers, temporary projects, or a freelance /remote
workforce which acts as an extension of the business
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
How to Order & Proceed (Overview)
Order OSBiz SSL Base License at 0€ costs
1 Includes already Software Support, Networking & Auto Attendant Licenses
2 Choose the right deployment model & Phones

OpenScape Business System (S/X) & Phones needs to be purchased as usual, Installation and Configuration
of the OpenScape Business Systems happens as usual, OSBiz SSL Base License needs to be activated first
Select the right Feature Licenses / add additional Values

3
(SIP Trunks, Contact Center, etc.) as needed
Licenses needs to be assigned within OSBiz WBM License Dialog
Receive your monthly invoice via your Distribution Partner

OpenScape Business reports license usage back to UNIFY and sent invoice to Distribution Partner
Select the right Feature Licenses / …
3 Details
• After the Activation of the OpenScape Business Base SSL License all SSL
features can be assigned in the regular WBM License Dialog
• 3 types of Voice & UC Users are pre-packaged and additional features like
UC Conference can be assigned on top, like in the following example:
User Voicemail UC Smart Conference
OSBiz SSL UC Smart User

+ UC Conference
…confirmation required
• Billing starts when feature licenses are assigned to a User / System
Reporting and Billing Period
• Billing Period: 16th of a month (0.00am) until 15th of the following month
(11.59pm) based on High Watermark Consumption Report (means the max.
number of quantities with the highest amount during billing period)
• Monthly Report (CSV File) will be sent out on the 16th of each month with
the usage, all required Partner and OSBiz System details to Distribution
Partner (via email to CLS Primary address)
• Monthly Invoice from UNIFY to Distribution Partner will be sent out on the
25th of each month
• Partners get their Invoice from their Distribution Partner where they have
“purchased” their OSBiz SSL Base License
Usage Report on CLS
• Usage of licenses can
be found on Central
License Server (CLS)
and be “controlled”
anytime by Partners /
Customers
• Incremental Usage
Report showing High
Watermark Figures
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
Order Positions and Pricing
Available for X1
Curre GLP per
Feature Description ncy m onth
(GPL)
L30250-U622-B708 OpenScape Business SSL Voice User X EUR 4,00

IP-User + Voicemail
L30250-U622-B702 OpenScape Business SSL UC Smart X EUR 8,00
IP-User + Voicemail + UC Smart
L30250-U622-B696 OpenScape Business SSL UC Suite EUR 9,50
IP-User + Voicemail + UC Suite Outlook
L30250-U622-B697 OpenScape Business SSL S2M/SIP/T1 Trunks X EUR 2,10
OpenScape Business SSL Application Launcher EUR 3,00
L30250-U622-B701 Additional Pay As You Go SSL Licenses
L30250-U622-B703 OpenScape Business SSL Fax EUR 3,00
(only for monthly payment, can not be ordered,
L30250-U622-B704 OpenScape Business SSL Conference EUR 3,00
just shown up in price list)
L30250-U622-B705 OpenScape Business SSL TAPI X EUR 2,20
L30250-U622-B706 OpenScape Business SSL Contact Center E-Mail EUR 92,00
L30250-U622-B707 OpenScape Business SSL Contact Center Fax EUR 122,00
L30250-U622-B710 OpenScape Business SSL myAttendant EUR 27,50
L30250-U622-B711 OpenScape Business SSL myAgent EUR 33,50
L30250-U622-B712 OpenScape Business SSL myReports EUR 122,00
L30250-U622-B713 OpenScape Business SSL OpenDirectory Connector EUR 46,00 OSBiz SSL Base Licenses
L30250-U622-B695 OpenScape Business SSL Base X3, X5, X8 S EUR 0 (only these 2 Positions can be ordered via
L30250-U622-B714 OpenScape Business SSL Base X1 EUR 0
distribution and regular ordering tools
Billing of a minimum of 5 OSBiz SSL Voice User per month

Calculation Example
• 3 x OSBiz SSL UC Smart User 24,00€
1
User Voicemail UC Smart Conference
• 5 x OSBiz SSL Voice User 20,00€

• 3 x UC Conference 09,00€
2 • 2 x OSBiz SSL S2M/SIP/T1 4,20€
• 1 x OSBiz Base License 110,00€

3 Software Support, Networking
and Auto Attendant License always in
•
•
8 x Software Support Renewal
Networking
192,00€
825,00€
• Auto Attendant 275,00€
Pay As You Go - Monthly Payment (GLP)*: 57,20€
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. * Discount based on regular UNIFY Partner Status 36
Your chance to earn more
Example: 60 User incl. UC Suite, 30 SIP Trunks, 42% Partner Discount (20% „margin“ to customer)
OpenScape Business SSL Calculation Tool

Makes your additional Pay As You Go Revenue visible.
Where to find?
…within the UNIFY Partner Portal
Economic Model / Partner Program
• Due to simplicity of the model, OpenScape
Business Pay As You Go will be sold as any other
Standard Product.
• OpenScape Business Certification will remain the
same
• Economic Model for Distributors and Resellers will
remain the same
• UNIFY Partner ID required (for invoicing)
• Regular Discount Scheme – no Project Pricing
Agenda
• Values
• myContacts
• Contact Center
• DeskPhone CP
• Pay As You Go
• Offering
• Market
• Motivation
• Deployments
Deployment Options
OpenScape Business X/S (stand alone) X or S Model
Installation & Configuration as usual, supporting all infrastructures and interfaces
OpenScape Business X/S (networked) networked

Each system requires an OSBiz Base SSL License (local licensing)
OpenScape Business X/S Permanent & SSL (networked)

Expand existing OSBiz system (permanent licensing) with another OSBiz SSL licensed system as an flexible option X8 permanent Licensing
X3 SSL Licensing
OpenScape Business S
OpenScape Business S in hosted/cloud deployments
Deployed out of a Datacenter (Multi Instance), owned and hosted by a Partner or Customer
OpenScape Business S in hosted/cloud
deployments
• Full featured OpenScape Business
S operated out of a Datacenter
• Multi Instance Solution hosted by

a Partner or Customer
• Own virtualized OSBiz S Instance

per Customer (private Cloud)
• Easy Deployment (~15min) via

OVA (Open Virtualization
Appliance)
OpenScape Business S with Pay As You Go – a perfect business model for Partners to
offer a flexible payment model on top of a secure and trustful landscape
Advantage Pay As You Go - Summary
It´s a unique offering: A Pay Per Use Model for all deployments and
all infrastructures (hosted, private cloud, on-premise)
Focused on Partners: Keep full responsibility and Contract Ownership
Provides additional business opportunities and generates a

recurring revenue stream
Win against traditional Cloud Competitors – our offering provides

much more flexibility (full featured, choice of Provider)
No special certification required. All UNIFY Partners can start today

and “purchase” Pay As You Go via their on-boarded Distribution Partner
Questions ?
We are happy to support
OpenScape
Business V2R2
Q&A
44
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved .
OpenScape Let´s Pay As You Go!
Business V2R2
OpenScape Business + Pay As You Go
A Strong Offering
Thank You!

UNIFY Webinar OSBiz V2R2 Including Pay As You Go October 2016 - Final

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UNIFY Webinar OSBiz V2R2 Including Pay As You Go October 2016 - Final

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Welcome to our UNIFY Webinar

Key Facts Deployments

OpenScape Business User

 More than 70.000 systems sold On Premise

Optimized energy consumption Assurance that products do not contain

• Easily sync your Personal Outlook

• Outlook Contacts incl. Contact Pictures

• Outlook Contacts incl. Contact Pictures available

• Contact Pictures shown on OpenStage 60 /

• Login/Logout to a waiting queue can

• Login to all assigned Queues

• „Wrap up“ time can be set

• Agent Status available / unavailable

demand (UCD Calls)

• Controls the maximum number of

Benefits & Values:

• Estimated Wait Time Announcement for

• Individual Callback announcement can be

“if you don´t want to wait just leave us a message and

Offers a call routing depending on data /

Benefits & Values:

Routing them to the right Waiting Queue Call-flow Example:

Authentication for Device@Home (HFA) Users required

Different Registration Ports for Internet and LAN traffic Internet

Signaling & Payload Encryption based on TLS / SRTP

Use Upsell Opportunity now

• New Subscription Software

4. A request from YOU as our UNIFY Partner

1 Ownership: Partners keep overall responsibility for the customer which

2 Choose the right deployment model & Phones

Select the right Feature Licenses / add additional Values

Receive your monthly invoice via your Distribution Partner

User Voicemail UC Smart Conference

OSBiz SSL UC Smart User

• Billing starts when feature licenses are assigned to a User / System

L30250-U622-B708 OpenScape Business SSL Voice User X EUR 4,00

Billing of a minimum of 5 OSBiz SSL Voice User per month

• 5 x OSBiz SSL Voice User 20,00€

2 • 2 x OSBiz SSL S2M/SIP/T1 4,20€

• 1 x OSBiz Base License 110,00€

Pay As You Go - Monthly Payment (GLP)*: 57,20€

OpenScape Business SSL Calculation Tool

OpenScape Business X/S (networked) networked

OpenScape Business X/S Permanent & SSL (networked)

• Multi Instance Solution hosted by

• Own virtualized OSBiz S Instance

• Easy Deployment (~15min) via

Focused on Partners: Keep full responsibility and Contract Ownership

Provides additional business opportunities and generates a

Win against traditional Cloud Competitors – our offering provides

No special certification required. All UNIFY Partners can start today

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