5/16/2018 Exam Paper

Question : 1 anization structure primarily refers to

how activities are coordinated and controlled

how resources are allocated

the location of departments and office space

the policy statements developed by the firm

Question : 2 job design would be LEAST formal in a

matrix structure

professional bureaucracy

divisionalized structure

machine bureaucracy

Question : 3 e purpose of job enrichment is to

expand the number of tasks an individual can do

increase job efficiency

increase job effectiveness

increase job satisfaction of middle management

Question : 4 (formerly U.S. Steel) has become mostly an energy company. This is an example of a
change in
executive

policy

strategy

mission

Question : 5 rategic planning as a broad concept consists of

corporate strategy and business strategy

strategy formulation and strategy implementation

inputs and outputs

environmental analysis and internal analysis

Question : 6 ly theories about how individuals make decisions were based on the concept of a(n)
utilitarian philosophy

action man

economic man

attentive man

Question : 7 of the most helpful mechanisms for refining a spoken or written communication is called the
grapevine

counseling service

five cs

complaint system
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Question : 8 ording to Herzberg, which of the following is a maintenance factor?

salary

work itself

responsibility

recognition

Question : 9 concept of power refers to

defined authority and responsibility

a relative hierarchical position in an organization

the ability to influence the behavior of others

the specialized knowledge possessed by an individual

Question : 10 school of thought typified by Joan Woodward says that

size is the most critical determinant of structure

technology is the most critical determinant of structure

structure follows strategy

strategy follows structure

Question : 11 major problem with a task force type of management is

there is no logical basis for task force information

its status is too inflexible

accountability

lack of planning

Question : 12 e policies are imposed by external forces, such as

governmental regulatory agencies

employee demands

management decisions

lack of funding

Question : 13 le guiding organization members in appropriate directions, a manager exhibits

consideration behavior

authoritarian behavior

theory y behavior

leadership behavior

Question : 14 ividuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type of
power?
legitimate

reward

expert

charismatic
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Question : 15 mmunication begins with

encoding

idea origination

decoding

channel selection

Question : 16 ctional managers are responsible

for a single area of activity

to the upper level of management and staff

for complex organizational sub-units

for obtaining copyrights and patents for newly developed processes and equipment

Question : 17 icies are sometimes defined as a(n)

shortcut for thinking

action plan

substitute for strategy

substitute for management authority

Question : 18 e method of bringing a group to agreement is called

proportional values

consensus

accordance

conformance

Question : 19 general, if a policy is not thought out and established

a situation requiring action will arise

social issues will cause change in the organization

managers will be hired from the outside

there will be significant staff turnover

Question : 20 problem-solving process begins with

clarification of the situation

establishment of alternatives

identification of the difficulty

isolation of the cause

Question : 21 business management process has changed from function management to

_______________ management.
process

product

consumer

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service

Question : 22 ___ are used to solve extremely complex problems like mapping of human genome,
forecasting weather an modelling complex processes like nuclear fission.
mini computers

super computers

mainframe computers

desktop computers

Question : 23 __________ is processed with reference to business rules, it is scrutinized for conformance
to the rules, policy or guidelines before it is taken up for further processing.
information

transaction

operation

data

Question : 24 _________ assures the accuracy, validity and proprietary of information system activities.
administrative control

information systems control

procedural control

physical facility control

Question : 25 fore any transaction can be input into the system, a specific code should be assigned to it
called as
transaction codes

verification

control totals

labels

Question : 26 classification depends on the following aspects : functionality, ____, ____ , processing type
and frequency of usage.
organization structure and people

size, infrastructure

people, usage

utility, area of application

Question : 27 omplete business systems requires models from three different perspective - class model,
_____ model and _________ model.
entity, interaction

global, interaction

state, interaction

class, global

Question : 28 siness process redesign is part of the revolutionary level which involves more thorough
revaluation of the enterprise _____and the _________
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value chain and production process

efficiency and effectiveness

issues and efficiency

network and effectiveness

Question : 29 process reengineering brings about a radical change in the ________________ of the
information and related _______________ from one business function to another very efficiently.
production, documents

flow, documents

abstraction , documents

generation, documents

Question : 30 the refreezing step of Lewin?s model, the change is ______________ and equilibrium is
__________________.
evident, established

made , disturbed

consolidated , reinforced

analyzed , established

Question : 31 the systems lifecycle the desing phase leads to ______________ and _______________.
requirements collection , prototyping

prototyping , implementation

feasibility study, validation

testing, feasibility study

Question : 32 managers in the functional areas of management are responsible for achieving the targets
and accomplishing the _____ and ___________.
goals and objectives

vision and mission

vision and objectives

mission and goals

Question : 33 e functional information can be assessed on the following three parameters ? the ________
the ___________ and the functional objectives.
work, responsibility

people, commitment

organization, approach

software characteristics, personnel

Question : 34 l organizations have their own __________ and ____________ arising from differences in
interest groups.
methods and procedures

objectives and procedures

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policies and ventures

cultures and policies

Question : 35 usiness decision making process depends upon the level of __________ and
_____________ involved in the problem.
uncertainty, certainty

risk, uncertainty

management, variables

business, parameters

Question : 36 ural Networks can be used in various business applications like ___________,
________________, market analysis etc.
forecasting, stock analysis

graphical analysis, linear analysis

budgeting, costing

monitoring , controlling

Question : 37 basis of conventional organization design is command & control which is now
____________ and _____________.
collaborate & control

communicate & control

command & collaborate

command & communicate

Question : 38 e four business models that work together in an e-enterprise organization are _______ ,
__________, e-business and e-commerce.
e-shopping, e-buying

e-buying , e-selling

e-communication, e-collaboration

e-trading, e-ordering

Question : 39 reality, there is no right or wrong decision but a __________ or _______________

decision.
big , small

rational , irrational

optimistic, pessimistic

good, bad

Question : 40 cision making at the middle level is of type___________ and that at the top level is of type
_______________.
certainty, risk

uncertainty, risk

certainty, uncertainty

risk, uncertainty

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Question : 41 _____and _____of information also changes depending upon the risk in decision making.
value , scope

quantum , structure

quantum , scope

quantum , value

Question : 42 agement Science models are developed on the principles of ___________________,

_______________, __________________.
networking, behaviour, hierarchy

business management, accounting, econometrics

accounting, systems, hr

economics, engineering, and science

Question : 43 ____ provides a single, pre-established WAN communications path from the customer
premises through a carrier network, such as a telephone company, to a _____ network.
wide area network, local

local area network, remote

metropolitan area network, local

point-to-point links, remote

Question : 44 __________ and _________ are the protocols by which data are transmitted over
networks.
http, ftp

top, ftp

http, udp

tcp, udp

Question : 45 a monitor, the CIO must scan the external environment to keep up with ________and
____________.
technical changes, competition

market changes, technical changes

development, competition

control factors, competitive pricing

Question : 46 ch the following:P) TPS x) The system adopted is capable of quick data Acquisition and
interpretation of the data which is necessary in decision making. Q) KBS Y) Helps the management in
decision-making by providing them with reports and different statistical tools. R) MRS Z) Helps in conducting
the daily routine activities like sales order entry, airline reservations, payroll etc.The correct answer is:
p-x, q-y, r-z

p-y, q-z, r-x

p-z, q-x, r-y

p-x, q-z, r-y

Question : 47 implementing a computer based information systems the major behavioral factors which
affect the system are : _____ , need for __________ organizational _____ , _____ to change and

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organizational climate.
decision making, change, behavior, willingness

decision structure, change, behavior, acceptance

decision styles, explanation, expectations, resistance

decision support, explanation, changes, willingness

Question : 48 er Porter?s framework, enterprises have four generic strategies available to them whereby
they can attain above-average performance. They are:
cost leadership, differentiation, product focus, focused differentiation

cost leadership, integration, product focus, focused differentiation

cost leadership, differentiation, cost focus, focused differentiation

cost leadership, integration, cost focus, focused differentiation

Question : 49 ch the following:P) Six sigma X) measuring performances against standards Q) Customer
focus Y) specific measure of quality R) Benchmarking z) service, product features, quality Which of the
following is correct?
p-x, q-y, r-z

p-y, q-z, r-x

p-z, q-x, r-y

p-y, q-x, r-z

Question : 50 D uses symbols like circle, rectangles etc. to represent data flows and illustrate
relationships among ___ , ____ , ____ and __________.
data, flows, external entities and stores

data, object, product, stores

data, product, item, stores

data, list, entities, blocks

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