Professional Documents
Culture Documents
2016
Presently Bank is sending SMS alerts to all customers where mobile number is
registered. Following are transactions / events for which bank is sending SMS alerts.
Till date bank was offering these service at free of cost and no service charges are
recovered from customer / account holder.
Notice is given to Customers and General Public that Bank wish to start recovery
of SMS alerts charges from the account holder / customer, as service charges for
providing SMS alert facility as detail below.
If account holder unsubscribe before the start of next quarter then he will not be
charged from next quarter but will be charged for current quarter. Such customer will
get only SMS alerts made mandatory by RBI and will not get other
transactional/educative/promotional/confirmation SMSs.