COLLEGE OF INFORMATION TECHNOLOGY

DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

CHAPTER I
INTRODUCTION

Project Context
The word difficult is no longer in our vocabulary, with the use of
technology difficult become easy. Technology now conquered the world of
humans, through this technology humans avoid natural living, by means of not
feeling the difficulty of acquiring the something. It makes all the things possible
through technology, robots begin to think like a human. And human begins to
think like a robot. In all fields is technology helping humans to take job faster,
accurate and trustworthy. Despite errors sometimes it is not already the robot fault
but the human who invented it. The technology already takes place the job that for
humans. But nevertheless, if it is needed for the humans to perform more task why
not if for the development of the nation, and can save lives why not but we must
value the work of our own hands and not all aspect is we defend trough
technology.
In Divine Word College of Vigan particularly in Computing Service
Center located at the third-floor administration building, various departments go
there and fix their broken computers or in needed of services, distributed their
work to the repair room.
The developers conducted an interview about the service of the center
discussed by the head. This is the following process
1. The requester given the work to the head of Computing Service Center
2. Head distributed the work to the IT technician at repair room.
3. Technicians executed the work. The head monitored the works
4. When the services is all done it is the time for the head to distribute, to
the owners
This piece of work been studied in order to find the solution of the
following problems:
1. Difficulties in organizing the job
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

Often time’s encountered difficulties in organizing the job who will be

the first one to fix, distribution of work in the repair room.
2. Unmonitored jobs
Due to many computers to fix some are forlorn. Client is worried about
their computers if are they working on it or they already forgotten the
task or when I will be picking my computer?
3. Un-Computerize Record
It is relevant to use computerize record in order to refrain loss of hard
copy.
The study is to eliminate those encountered problems in Computing
Service Center, we proposed the DWCV Computing Service Center Ticketing
Service System as a key to those obstacles.
Figure 1.
Data Flow Diagram of the Manual DWCV Computing Service Center Repair

Client Head

Verify/ Assign
Request
DWCV
Computing
Service Center
Ticketing
Service System
Task

Repair Room

The Requester of various department approached the Computing Service

Center or Head in whatever the individual wishes to fix and the Head distributed
the work to repair room if some cases that the computer parts is broken the repair
room authorities will approach the Head and then the Head will be the one to
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

request in school or that individual. And when the work is done the repair
room sended the finished work to Computing Service Center and distribute it.

Figure 2.
Project Locale of DWCV Computing Service Center

St. Paul Metropolitan Cathedral

Aniceto Mansion

The DWCV Computing Service Center is located at the third floor of

Administration building of the Divine Word College of Vigan east of St. Paul
Cathedral, North of Aniceto Mansion, and South of Govantes River.
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

Figure 3.
Organizational Structure of DWCV Computing Service Center

Fr. Edzel Demillo

DWCV President

Laurence P. Sales
Head of Computing
Service Center

Christian T. Calpito Dexter R. Rabo

Assistant Computer Assistant Computer
Technician Technician

The organizational Structure are the exertions of the primary players of the
organization, task distribution, working of the task, and distribution of finished
work this organizational structure aimed for satisfaction and adequate, trustworthy
service. Fr. Edzel Demillo is the president of the Divine World College of Vigan,Mr.
Laurence P. Sales the Head of Computing Service Center is responsible for
accepting any broken computers, and understand the condition of the computer, Mr.
Christian T. Calpito & Mr. Dexter R. Rabo are both Assistant Computer Technician
accountable for fixing the ordered work from Mr. Laurence P. Sales. And when the
service is done the technician give the computer to Head, and the head distributed to
the owner.
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

Purpose and Description

The purpose of this study is to respond the request of Computing Service
Center to computerize the ticketing system of the center, the proponent build the
ticketing system of the DWCV Computing Service Center. The specifications of
the project are unique ticket id/number, time register, description, assigned
technician, status, and actions of all received works.

Objectives
The developers main reasons why they developed this project are:
1. The developers build a system at the Computing Service Center
By building a computerize Ticketing System the service of that center
was improved.
2. Informed request’ status
In order for the requester to receive notifications about the requested
task from the Computing Service Center the system give SMS to
requester’s ITSR Ref # and used as tracker number.

Scope and Limitation

The developers build project used Waterfall Model that implement the
development.
The project maneuvered the Ticketing system which aims faster action and
monitored order work received by the head, and quick replacement of broken
parts of the electric devices that provided by the school. Also the study involved
SMS Technology in order to meet the standard of notification to the employee
requester.
The system needs strong internet connection in order to send SMS message.
And needs to pay for load for the SMS gateway.
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

The study focused in the ticketing system of the DWCV Computing

Service Center, other transaction such as unrelated rather than fixing computers
technology only
and services covered the system, transaction from the outside of the campus and
about
not employee of DWCV is not included in the ticketing.