Professional Documents
Culture Documents
PROFESSIONAL SUMMARY
I have 7.75+ years of total experience. I am currently working with Ericsson India Global Services Pvt. Ltd.
I have a very good knowledge of the entire ITIL Lifecycle; have performed various roles in Operations and
Transition and Transformation. I am a part of a global team which does process development and deployment
based on ITIL and eTOM framework.
I got a very good opportunity to deploy ITIL Processes across Service Strategy, Service Design, Service
Transition and Service Operations domains for many clients globally. I have done face to face workshops and
imparted face to face trainings to Network Operations Centres in Germany, Kabul, Netherlands, UK, Romania;
Field Service Operations Team in India, Central America, Turkey and Service Management Team in Dubai and
Bahrain.
SKILLS
PROFESSIONAL EXPERIENCE
MS Office
BMC Remedy
OneTM
MS Visio
ARIS
On-site Exposure
Country Duration
Netherlands 03 Weeks
UK 01 Weeks
Romania 02 Weeks
Central America 03 Weeks
Dubai 02 Weeks
Afghanistan 01 Week
Germany 02 Weeks
Bahrain 04 Weeks
Turkey 03 Weeks
ACE Award for the Information Security Management and Business Continuity Management Process
Deployments in Germany in Q4, 2016.
Power Award for the Process Deployments in UK in Q4, 2015.
Power Award for the Process Deployments in Netherlands in Q4, 2014.
Certificate of Appreciation for the contribution made in the biggest Transition and Transformation
Project handled by Ericsson India for RCOM account.
Certificate of Appreciation for the contribution made in the Transition and Transformation Project for
the SSTL account.
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Delhi
(Deepak Batra)