Professional Documents
Culture Documents
COMMUNICATION SKILS
Lecture By : Dr. Saroj Sharma
Sanskriti College
Beawar
KEY POINTS
Definition of Communication
Process of Communication
Importance of Communication
Types of Communication
Sender
PROCESS OF COMMUNICATION
Sender/Source: Source of Information who Initiates the
Communication Process.
Aids in Decision-Making:
The information collected through communication aids in
decision-making.
Verbal Communication
Non-Verbal Communication
Written Communication
VERBAL COMMUNICATION
Verbal or Oral Communication uses Spoken Words to
Communicate a Message.
May Lack of Retention: Over longer time one may forget or find out
trouble in remembering the messages conveyed which in turn, also
impact time based essential actions or decisions.
E.g. In great speakers or leaders, who are quite popular you may notice
that their body language and expressions are positive and confident
enough to inspire, motivate and communicate effectively.
MERITS OF NON-VERBAL COMMUNICATION
Instant Effect : Factors such as facial expression, eye contact &
other gestures have instant effect on human mind, even illiterate
people can understand what speaker want to share .