You are on page 1of 31

Letter of Transmittal

August, 16th 2017

Anandamaye Mojumder (Amj)

Lecturer,

School of Business

North South University

Subject: Submission of Internship Report for Summer-2017

Dear Mam,
It is indeed a great pleasure to have the opportunity to submit my internship report on the
experience gained during my twelve weeks of internship period at Social Islami Bank Ltd. I
have prepared this report in accordance with the instructions given by you. I expect this report
to be informative as well as comprehensive.

Working in SIBL was an inspiring and learning experience for me. I hope this knowledge will
facilitate me a lot in my future career endeavors. In spite of the various difficulties faced in
preparing the report, I have given utmost care to be as thorough as possible. With my limited
knowledge, I have tried my level best to make the report worthwhile.

I sincerely hope that this report meets your approval and requirements and demonstrate my
ability to present internship reports. I would be glad to explain you with any clarification if
required.

Sincerely,

Md. Balayat Bhuiyan


ID # 1310332030
Acknowledgement

First of all, I would like to convey my sincere appreciation to the almighty Allah for giving me
the strength and the ability to finish the task within the planned time.

I am also grateful to Mr. Anamul Haque (SEO & Manager) I would like to give special thanks
to my supervisor, Salauddin Samrat (BAMLCO & Operation Manager) and also grateful to
other officer of the Social Islami Bank Ltd. Ashulia Branch who helped me in preparing the
study report by giving their suggestions, assistance and information, which is valuable to me.
They helped and supported me to complete my report successfully.

I would also like to thank my internship supervisor Anandamaye Mojumder (AMJ) Lecturer,
School of Business, North South University for her valuable suggestions and guidance during
the study period that has greatly inspired me in preparing this report.

I want to express my deep gratitude to my all university friends who have helped me various
ways throughout the time required to prepare this report.

I want to give my thanks to my parent, who has been the pillar of my strength and the strong
supporter of my success.

Finally, I am deeply grateful to all concerned persons who provide valuable guidance,
suggestions and advices in collecting information, analyzing and preparing the report
successfully.

I have also thoroughly enjoyed while working on the project report and hope the project is
appreciated and up to all the requirements.
TABLE OF CONTENT
Topic Page Number

Introduction 4

Report overview 5

History & Overview of Social Islami Bank 6

My contribution towards the organization 10

My Activities 10

My Learning Experience 11

Divergence between the Expectation & the Reality 13

Influence on my career plans 14

Redo this Internship - What I would have done differently 15

Interaction with supervisor and co-workers 15

Conclusion 17

Appendix 18

Journal 1-10 19-30


Introduction
 Banking sector of Bangladesh is one of the major sectors, which contributes
significantly to the national economy. The sector comprises a number of banks in
various categories. Considering ownership the sector can be classified in to four major
categories - such as Nationalized Commercial Banks (NCBs), Specialized Banks
(SPBs), Private Commercial Banks (PCBs), and Trans-National Banks (TNBs).

 This report is an Internship Report prepared as a requirement for the completion of the
BBA Program in North South University. The primary goal of internship is to provide
the job exposure to the student and an opportunity to implement theoretical
knowledge in real life situation. The purpose of the report is to demonstrate the
experience of the 12 weeks’ internship program and analyze the activities,
performances and other business affairs of National Credit And Commerce Bank
Limited. Moreover, the report includes a brief summary on the different operations of
the General Banking Department of Social Islami Bank Limited. Thus, all practical
information used in this report from that more or less collected by me through the
work I had to do each day during the 12 weeks of my Internship.
 This report has a certain purpose to focus on the general banking of Social Islami
Bank Limited. General banking has great importance in the economy of Bangladesh.
Banks are profit – earning concern. The ‘word “Bank” refers to the financial
institution deals with money transaction. Banks collect deposits at the lowest possible
cost and provide loans and advances at higher cost. The revenue earning sources of
banks are mainly loans and advances. Other than general banking the bank also
operates in foreign exchange. Opening up letter of credit is also one of the main
earning portions of this business.
Report Overview
This report is prepared with the goal of showing how much knowledge I have acquired, both
intrinsic and extrinsic, during my time working as an intern at Social Islami Bank Ltd. It also
aims at completing the final requirement for acquiring Bachelor’s degree at North South
University. The primary goal of internship is to provide students the opportunity to gain actual
work experience in the real world. Moreover, it helps students apply their theoretical
knowledge, if possible, in an organizational, and other relevant, surroundings. The report will
especially help to discussion about general banking activities of Social Islami Bank Limited
and their features. The main purpose of this report is to highlight my three-month experience
of the internship program in Social Islami Bank Ltd.

Scope of the Study

This report will cover basic information about Social Islami Bank with a brief summary of the
different services provided by the bank to its clients. Especially, the report will focus on the
particular functions of General Banking of SIBL. Additionally, the report consists of my
personal observations, leanings, and overall experience gathered during the three-month
internship period at Social Islami Bank Ltd.

Limitation of the Study

While I was able to learn quite a lot during my internship at Social Islami Bank, I have come
across two limitations. Due to confidentiality issues, I cannot share certain information
despite having a fair amount of knowledge on the matter. The second limitation is that
because of my position as an intern, I did not come across specific information related to my
major or anything of high importance. Internship period is all about getting to know and
adapting to the actual professional environment not learning the actual work. Because
learning opportunity is very much limited for interns in any organization. Although there
were many limitations, I tried to give my best effort to furnish the report
History & Overview of Social Islami Bank
Social Islami Bank Limited (SIBL) was incorporated on 5th July, 1995 as a result of dedicated
effort of a group of established Bangladeshi entrepreneurs and internationally important
personalities. The bank started commercial operation on 22nd November, 1995 with a clear
manifesto to demonstrate the operational meaning of particularly economy, banking and
financial activities as an integrated part of Islamic code of life. Targeting poverty, SIBL is
indeed a concept of 21st Century participatory several sector banking mode. The formal
corporate sector, this Bank would, among others, offer the most up-to date banking services
through opening of various types of deposit and investment accounts, financing trade,
providing letters of guarantee, opening letters of credit, collection of bills effecting domestic
and international transfer, leasing of equipment and consumer durables, hire purchase and
installment sale for capital goods, investment in low-cost housing and management of real
estates, participatory investment in various industrial, agricultural , transport, educational and
health projects and so on. In the Non-formal non-corporate sector, it would, among others,
involve in cash Waqf Certificate and development and management of WAQF and MOSQUE
properties, and Trust funds.

Social Islamic bank Ltd started its journey in 1995.Mr. Md.Anisul hoque is the founder
chairman of the bank. It is the pioneer amongst Islamic banks in Bangladesh to introduce online
banking facilities form the year 2003 to create new employment opportunities, by acting as a
catalyst for the attraction of new entrepreneurs, capital, skills, and technology. It also registered
under the Companies Act with its registered office 91/1, Motijheel C/A, and Dhaka,
Bangladesh. At the time of incorporation the authorized capital and the Paid up capital of SIBL
was respectively Tk. 10000.00 and 7031.42 million. Year 2012 is envisaged as a golden year
of SIBL. Adopting new strategic Business Policy, SIBL will leave no stone unturned to boost
business in all areas of operation to achieve its corporate goals.

Overall Operational goals:


The key thrusts of the operational goals are as follows:
 Empowering the family of the poor by creating income opportunities as well as
strengthening the family of the rich for a better future generation.
 Achieving sustainable participatory economy, Social Security, and peace for a society.
Mission of SIBL:
 High quality financial services the latest technology.
 Fast, Accurate and Satisfactory customer service.
 Balanced & sustainable growth strategy.
 Optimum return on shareholders' equity.
 Introducing innovative Islamic Banking products.
 Attract and retain high quality human resources.
 Empowering real poor families and create local income opportunities.
 Providing support for social benefit organizations-by way of mobilizing funds and
social services.

Vision of SIBL:
 Working together for a caring society.

Strategy of SIBL:
 Local resources at the grass-root level mainly from within.
 Surplus labor wherever possible.
 Human and money capital of beneficiaries of earlier programs.
 Unemployed and underemployed in the informal sector.
 Islamic voluntary sector and voluntary labor for social capital accumulation and
welfare.

Motto/Slogan of SIBL:
The slogan of SIBL Bank is “Utkorsho obiram”. These two words are Bengali words that
denote “Journey towards Excellence” on the organization.
SIBL Department:

 Information &Communication  Shariah Board Secretariat


Technology Division  SIBL Training Institute
 Financial Administration Division  SME Banking Division
 International Division  Law &Recovery Division
 Managing Director's Secretariat  Board Audit Cell
 Business Development &Marketing  MIS, Planning &Research Division
Division  Internal Control &Compliance Division
 Audit &Inspection Division  Investment Risk Management Division
 Chairman's Secretariat  Voluntary Banking Division
 Share Division  Human Resources Division
 Board Secretariat
Source: Website of SIBL
Position Structure of SIBL:

Chairman

Managing Director

Board of directors

Deputy Managing Director

Assistant Managing Director

Senior Executive Vice President

Consultant (credit)

General Manager

Deputy General Manager

Assistant General Manager

Senior principal Officer

Principal Officer

Officer

Assistant officer

Junior officer

Assistant trainee officer

Source: Website of SIBL


Position Structure of Ashulia Branch SIBL:

Assistant Vice President


(Manager)

Operation Manager
&
SEO
Officer 1

Executive Officer
(2nd Officer)

Officer

Account Officer Cash

Junior Account Officer Cash 1

Junior Account Officer Cash 2

Source: SIBL Ashulia Branch


Assignments and Contribution to the Organization
Over these months of internship in Social Islami Bank Limited, Ashulia Branch, I have done
various shorts of jobs and activities. Here are some of my activities during this internship
program.

Voucher audit and shorting: Voucher check was my every day work for these three
months. It was a very important but hassled job. As a result, every day I had to check many
voucher entries in accordance with the original voucher to make sure there was no mistake in
transaction throughout the day. This was the only way to ensure if there is any mistake in
transaction entry.

Clearing and Remittance: In clearance, department works were a bit of complicated in


nature. There I had to receive all incoming check form the customer, give entry to the
spreadsheet, and send photos of the check by a machine to the head office. After that my in-
charge in clearance could easily respond to the head in due time because he could only respond
it for a limited time. Then I helped customer to prepare documents for withdrawing remittance
too.

CIB (Credit Information Bureau) Form: For giving loan, a CIB form was very
important. I had to sometime fill up the all the information field of the customer and send it to
Bangladesh bank for the in-query of the customer to make sure he was not a loan defaulter in
any bank of the country. It helped greatly to minimize risk of the bank.

Prepare file: In foreign exchange and credit department almost every day, I had to prepare
the file for the customer for L/C opening and loan disbursement. Each file is for each customer
to track down the progress or to collect any information I needed to deal with the respective
customer. I had to number the file and collect all the documents needed to open an L/C or Loan
account. In addition, I had to update the file if any new documents arrived.

Maintaining Communication with customers: Maintaining communication with


customers were another important contribution to the bank. I had to call the customer and
ensure that the pending documents came at our end at the right time. I had to make follow up
calls and emails to ensure the punctuality of their service.
Service: Government Banks are one of the major contenders in service industry. Therefore,
in my internship period I served directly and indirectly around 1100 customers in these three
months, when I was in front desk, I have helped customer to fill up the account opening form.
In addition, when I was in foreign exchange and credit department I served at least five clients
daily indirectly by providing them information, collecting necessary documents, reviewing and
correcting there documents.

Register update: When I was in accounts department, I had to update the voucher register
for couple of time. It was basically used to keep the track of vouchers.

These were my major day to day activities during the internship period. I was assigned different
responsibility under different supervisors. I was shuffled in different sections in different time
in order to get done with all the sections. I was appreciated by my supervisors for my
contribution in the work.

Lessons Learned from Internship Experience


The internship program was a good way to learn new skill and as well as hone existing ones.
Internship at Social Islami Bank Ltd. had given me lots of opportunity to gain and hone skills.

Technical Skills: Throughout the time of internship I have learned and performed many
technical tasks to perform my job. I had learn and used Apache Open Office application to
perform jobs like typing OD application, Loan proposal etc. Open office application software
work same as M/S office so I used my MS office knowledge to use Open Office programs
like word, excel etc. I have also learned the use of Bank Software. A centralized core banking
software (ABABIL).This real time online platform independent ABABIL was developed by
a local vendor. In the bank everyone had to learn it because it is the software that Social Islami
Bank uses for all the transaction entry of every day operation.
Analytical Skills: Analytical skill is judging the effectiveness, utility of different task
programs which was very important while doing business in service industry like bank.
Therefore, in my internship I faced many problems those had to be solved with effectiveness
and efficiency like - large amount of mass data to analyze, serving mass customers, and doing
multiple tasks in various departments in one day. This honed my analytical skill for performing
a critical job. Therefore, I make my own way to analyze and perform multiple jobs together, and
found various new ways to deal with this mass amount work.

People Skill: Of the most important things I have learned in internship was how to
communicate with people. I had to face lots of clients from different departments of the branch
and I had to report to the Head of Branch sometimes. These practices made my formal
communication skills much better. I always believed that I had a good interpersonal skill and
there I had a chance to prove it. I had to constantly deal with individuals from different
customers and departments. Most of the time people from the other department used to be
impatient and inconsiderate but I used to handle them tactfully using my interpersonal skills.
On top of that, due to my interpersonal skills, I was able to build quite a few connections
with people from other departments.

Personal Development

This internship opportunity has polished and developed my time management, professionalism,
skill of multitasking, team work, ability to work under pressure, etc. which has a great impact
on my career. Attributes which are groomed and developed my personality through this
internship program are described below:

Punctuality: Last three months I had to go office every day timely. I had to stay in the office
from 10 am to 5 pm. This strict time management helped me to become more punctual.

Professionalism: Frequent Conduct with customers and interaction with employees through
formal communication has increased my professionalism.
Team Skills: I have also achieved team skills as all the tasks are separated from different
division. Each had different team of interns, employees and managers as well as different target
to achieve. Such experience has sharpened my ability to work in a team environment.

Multitasking and Ability to Work under Pressure: There was time when I had to
handle multiple tasks at a time under severe pressure. This has taught me how to prioritize my
workload and work effectively and efficiently.

Attention to Detail: Banking is all about proper documentation and handling agreement
papers which I got to acknowledge at the very first stage. A single mistake can result in a
serious crime. Thus my internship has taught me how to work efficiently as well as carefully.

Following Policy: Alike all banks Social Islami Bank is also a strict follower of Bangladesh
Bank rules and regulation. Thus before conducting any task I also needed to be alert that each
and every action whether is done following the policy.

These were the skills I got chance to develop during my internship period. I am confident that
in a bank I can be a very efficient employee as if now without any training. Therefore, I hope
that, I will be able to make the best use of these skills in the future.

Divergence between the Expectation and Reality

In any new situation, we usually assume that everything will go just as we imagined but reality
is often different than our thoughts. With time things got better for me. As I have previously
heard from some of my relatives, that their internship experiences were limited to only
photocopying and scanning the documents or making coffee for the bosses. However, at SIBL,
the environment was different. I actually had the opportunity to implement some of the things
I learned in my academic life as well as gather important knowledge on how the industry runs.
However, it was a bit disappointing at times as I could not use my creativity or know-how in
some cases as these Local Companies has their own way of doing things.
Apart from that, I was very anxious about the organizational culture of SIBL as I heard that the
environment over there is rigid. To my utter surprise, the culture over there was very friendly
and cooperative.

At the beginning, I found things a bit complicated; as I had to follow up quickly on everything
that’s going around. People won’t repeat the same thing twice or provide thorough information
on how to do things around, even the simplest ones (How to set up the Printer connection or
the specific format for a survey report etc.).

However I caught up eventually, and thought at times I had it easy; because nowadays you
have access to all the information necessary in the Internet and it can assist you greatly. For
example, when I was asked by my supervisor to deliver the invitation letters; I had to go areas
at Dhaka city that I’m known with. But using Google Maps I was able to find those locations
quick, compared to my cousin who did his internship at around 2006 ,who did similar activities,
and it took him a great deal of time.

Influence on my career plans


I and my friends were always hell-bent on doing a job at a Multinational Company (MNC); but
if you ask me now, my answer won’t be the same. Starting my job career here is a great option.
Because working here has opened my eyes towards the big local banks like SIBL, BRAC, and
IBBL etc. These companies are the leading market leaders in their respective fields.

Plus working at Brand department seems promising; the members here work in tranquility and
the challenges they face are exciting. But for the time being, I have to evaluate the possible
options I have on joining an organization because it is going to be a vital transition for my life.
The reason being, whenever a person joins an organization he/she at least spend a year there
before moving to someplace else. So the first step needs to be right, and also bearing in mind
that, SIBL is a prominent option.
Redo this Internship - What I would have done
differently

Working here was a delightful experience; I have seen some of my friends being subject to
immense pressure (type of amount that is acceptable for a paid employee) during their
internship. The initial days were a bit confusing and boring but apart from that it was an
insightful journey.

But there is one thing that would have made the experience more pleasant. The space allocated
for this branch is not enough though they are working on it. It would even great if it was little
bit wide. As I heard that consumer is multiplied, sometime it’s very difficult to maintain the
client simply because there is no enough space for their waiting.

Interaction with Supervisor and Co-workers


I was under direct supervision of manager Md. Anamul Haque As per my job
responsibility, I had to communicate with him every day. Communication process was
very flexible from his end. He was very helpful and at the same time guided me
appropriately wherever it needed. I was also free to discuss about any challenges faced
during my work. He tried to deliver me with his best possible solution and was concerned
for my personal development being an intern. I also had to report to the head of branch
and manager operation sometimes. They were also very professional, formal, and
warming. All the other coworkers of the entire department were very professional when it
came to do their jobs. On the other hand, when I needed help, they were always there to
help me on any subjects. From the first day, whenever I had any trouble in understanding
anything, which I must admit that it happened a lot on my initial days of internship, each
of the department had helped me in every way they could. Especially one person’s name
should be mentioned; Md. Roshedul Islam (Assistant Officer) of general banking
department. Most of the things I had learnt in my internship experience, the credit for that
goes directly to this person. He helped me immensely during my internship days. He
mainly taught me all about the foreign exchange department and inspired me to work in
this department if I choose a career in a bank. He taught me how to handle people who
came for withdrawing remittance money. These people often did not know how to
withdraw remittance money from bank and often did many mistakes. I often got very
angry at these silly mistakes but Mr. Roshedul Islam taught me how to control my
behavior and manage my work. We often had launch together and talked about the
government banking systems, its good sides and limitations. Not only he, but the other
colleagues had also been very helpful and never said no when I needed their help. Those
interactions with my coworkers made my internship experience much more effective.

On top of that, all the employees of Social Islami bank Ltd. were very friendly in
nature which made both way interactions very easy. At first I was little worried that how
I would work with so many people who are older than me and because of this reason I
was a bit stiff in my starting days of internship. However, within the first week my
colleagues eased me up. In addition, within no time I felt part of the huge Social Islami
Bank Ltd. family.

My interaction with the co-workers and the other intern were very flexible and
smooth. Everyone was very friendly and cooperative in terms of work. We made up a
good team. Therefore, we never realized that we know each other’s for a few months.

In addition, our in charges were very concerned about the development of each of the interns
working here. This is one of the reasons, we as interns get equal priorities in terms of
communicating with the personnel.
Conclusion

Internship was a great real life learning experience. This was the last pit stop of my BBA
program at North South University and the next pathway to my future life. It gave me the taste
of corporate culture and prepared me for the upcoming professional and corporate life. It gave
me the opportunity of implementing my academic knowledge as well as taught me how to deal
with real life situation. This experience will be a memorable one and will come in handy in the
near future.
Weekly Journal
Week-1
Work Done:

I joined SIBL (Social Islami Bank) bank at 4th June 2017. In this journal I’m going to write
whatever what I did in my 1st week of internship means from 4th to 8th of June. At the very first
day, they let me write an application letter regarding my joining internship at SIBL. I have been
assigned to work under Mr. Rosidul Islam. Mr. Rosidul Islam told me to get introduce with
each and every employee who works at that branch and it took two to three days to get
introduced with them. As a new intern Sir didn’t pressurize me with much work. He just let me
do some stapler work, some photocopy works, transfer file from one desk to another and getting
few signatures after authorization from Mr. Anamul Haque sir and our branch Second Man S.
M. Salauddin Samrat sir. Beside, that week I learn how to fill up the “Credit Voucher” form.
It’s really easy, First of all I have to write the Branch Name, dates in the appropriate blank
were it have been asked to. Next, in A/C no means Account No, I have to write the Transaction
Particular Number and in the Credit It Section, I have to write the Transaction Particular Name.
After that, in the big blank side where it’s written In Credited Your Account Section: I have to
write – CA NO (Credit Account No) then the Advice No and again write the Date of entrance
of the transaction beside it. Then I have to write the transferable amount by word and of course
by number in amount section. Finally I have to use three different seal on that voucher, first
the T-24 seal (as ma’am said, it’s the very new software that they got), the Transfer seal and
the Posted seal. All Person has very helpful.

Learning/ Achievements: In my first week, I have learnt a lot of things. First how to
communicate in a corporate environment; then maintaining a routine lifestyle: example –
waking up early and entering office at 9.30 am every day. Then I got to know what actually
happens in a bank and I learned that it is very important to keep an updated record of all the
deposit statements being authorized and realized. I also learned to fill up Credit Voucher form.

Observations/ Reflections: If I become very specific about my observations about SIBL,


I must say they have a very friendly working environment. Every morning each and every
employee crossing my cubicle gives a knock and says good morning. And I must mention about
the head of my department smiles and says hello to me and asks how I am feeling in SIBL.
After all I should call myself lucky for getting such a nice environment to work in and getting
such good behavior from the people. Each and every employee is very friendly, since this office
is a very busy and everyone is always on the run, still they manage to have fun and make me
feel comfortable and it is a great opportunity to work too.

Notable Incident:
 During my one week of internship period the promotion occurred.

 Newly joined two employees in the bank.

 Employees were very busy as it was the closing time for banking.

 A silly mistakes of another intern in SIBL created a problem with the customer.

Week-2
Work Done:

In this journal I’m going to write whatever what I did in my 2nd week of internship means from
11th June 2017 to 15 June 2017. At the very first day of second week, Samrat sir let me do five
“Credit Voucher” forms of RFL-PRAN, Estern Builders, Meghna Petrolium & Happy Opal
Glassware. Then Rosidul sir tell me how to check the cr/dr voucher. After I’m done Voucher
stuffs, sir send me to Azad sir to learn how to do the LBC entree. He start by saying, LBC is
the short form of Local Bills for Collection. This transaction is important when one branch of
SIBL is willing to transfer credit to our or any other branch of it. First of all the branch who
will be debited will send a cheque to our branch then we will enter it on the LBC Register book.
In the register book there are few rows and columns where we have to fill up just the following
as like, firstly, Date and Bank Branch like Ashulia Branch, it’s the running date, secondly, Our
No, and it’s the serial number of the register. If previous serial were like 86/13, it will be 87/13
and the next one will be 86/13. Thirdly, Customer, here I have to write, the name of the
transaction transferring to, as like, Md. Kalam Ahmed / Md. Shamin khan . After that, in Draw
On section, here I have to write, Sicial Islami Bank Limited Ashulia means this cheque balance
is going to transfer fromAshulia, in this section I have to write the branch of cheque it came
from or from which the amount will be transfer to our branch. Finally, Amount Part, here just
I have to write the amount that is written on cheque . Next, Particular of Instrument Section, I
have to write this section as like as in cheque, as like, NDC/G 0547847 & Date – the running
date. Now we have to write LBC forwarding letter on the yellow color bank note book of the
bank, in this section first I have to fill up to whom we are sending it. If it’s inside Dhaka it will
be the EVP and if outside of Dhaka it will be the Manager. So, as this check we are receiving
from Ashulia that’s inside Dhaka, in this section writing designation is very important. Now I
have to fill up the gaps, our No: LBC No: 75/16. Then is Bank Section and Branch: here I have
to write the particular of instrument NDC/G 0343841 (depends on cheque) date, running date
and in place section I have to write: yourself (always it will be same). Now In the seal section
there are three seals that have to be putted here 1st the Crossing seal (means only our branch
can pay, he can’t issue it in any other branch) it will be sealed in the top front of the cheque.
2nd, specially crossing endorsement, it will be sealed in the last of the cheque and the last one
the Numbering seal, it will be used in the middle of the cheque and in the middle of the seal
were posted we have to write 86/13 collected from register book. This Advance No is being
written from Credit Voucher of the account.

Learning/ Achievements:

I have learnt how to write LBC means the Local Bills for Collection and this week I did Nine
of LBC received from different branch of our bank. Besides these, I understand register book
properly. In this week I also learned how to file up documents and maintaining a serial is very
important.

Observations/ Reflections:

One thing I observed that work never ends in a bank. It keeps on going. Even if you work the
whole day without stopping, even then you would not be able to finish. There are always new
activities, work, and tasks that need to be completed.

Notable Incident:
 Employees were under pressure because of banking closing purpose.

Week-3

Work Done:

In this journal I’m going to write whatever what I did in my 3rd week of internship means from
18th June to 22th June. At the very first two day of third week, Samrat Sir let me do some “Credit
Voucher” & “LBC (Local Bills for Collection)” which I’m now expert I have to say. Then
Samrat sir sends me to Roshedul sir who is in charge on General Banking and tells me to learn
something from him. Roshedul sir start by saying that KYC form knows as know you customer
form belongs to the Bangladesh Bank and our bank has to send these forms to the Bangladesh
Bank annually, in this section client can get to know about their account condition, transactions,
collect bank statements and other functions that is performed by him. I was given some files
with clients’ account forms inside and assigned to complete the KYC form, attached with every
account form. In this form every necessary detail must be filled in which account holder’s
name, account number, account type, source of income etc must be clearly mentioned and
verified. I was instructed to write just the occupation (other things were filled up before) of the
clients in the form by checking the occupation box from the accounts form. If there is any
discrepancy appears, I was instructed to show it to Roshedul sir. Beside with it I was instructed
to check if the photocopy of national ID was attached in the forms. If not, then they told me to
note the account numbers. I found some forms which have no National ID and I noted the
accounts numbers in a paper. I also faced some other problems like no photo, not enough
information, the blank occupation box etc. I showed them to Roshedul sir and he checked the
accounts whether they are active or not. Some forms needed special attention so they were
given to the authorized people to check. Finally, Samrat Sir said me, he is going to teach me
how to do Debit Voucher and Pay Order stuff and how to write on register book next week.
Learning/ Achievements:Now I think I can fill up and check this KYC form without any
help from my coordinator and this week I fill up few of this form. This KYC form is very
important for a valid account. All documents are sent to Bangladesh Bank. If Bangladesh Bank
doesn’t get enough documents for customers, then the Bangladesh Bank sends notice within
six month to void that account. Hence, Bank should strictly monitor KYC form avoiding
customer harassment.

Observations/ Reflections: This was my third week in SIBL (Social Islami Bank limited).
I realized that when you are working in any bank, no matter how angry or sad you are or how
much stressed you are, you still have to maintain a calm mindset. You cannot lash out at anyone
and you have to keep on working.

Notable Incident: When I started work, I faced some other problems like no photo, not
enough information, the blank occupation box etc. I showed them to Roshedul Sir and he
checked the accounts whether they are active or not. In my working time one customer came
to me for transaction problem. Transaction problem caused because of lacking information
during account opening. Roshedul sir solved the problems after checking information.

Week-4

Work Done:

I have completed fourth week of my internship program in Social Islami Bank Limited, Ashulia
Branch Dhaka. This week I have not done anything new. I have done same tasks those I did in
previous weeks of my internship program. Like, I have done inward and outward
documentation, filled up different types of from, debit and ATM card documentation etc. As
this was the week before Eid vacation there was a huge pressure of work in the bank. Lots of
customer were visiting in the bank for their work.

Learning and achievement: This week I have learned how to work in a group. I have a
very good relation with my colleagues those are also doing internship in my bank. We have
good understanding about our works. We have perfect co-ordination related to our works. We
are switching and deleting tasks so that we can learn more.
Observations/reflections: This week I have observed you must have ability to work in a
group. It is very important in job sector specifically in banking sector. I have seen that all
officers are working in a group like immediately delegating tasks to each other. When
customers come for opening an account, all department officers work together. They make sure
the account is opened perfectly.

Notable incident: This week one notable incident was, one customer came into our bank
with her little child. She might be 3 to 4 years old. She was very much disturbing her mother.
Child was crying, running in the bank. Her mother was very much irritated by her child. Then
I picked the child in my arm walked through the whole bank so that her mother can peacefully
complete her form. And another thing was that customers were demanding for new notes of
money before Eid.

Week-5

Work Done:

In this journal I’m going to write whatever what I did in my 5th week of internship means from
2nd February to 6th July. At the very first two day of fifth week I couldn’t learn any new things,
because each and every one out there where too busy doing their own works that why I just did
whatever what I learn this far, beside I did some stapler work, some photocopy works specially
ID card and passport photocopy things, transfer file from one desk to another and getting few
signatures after authorization etc. I did something in Monday; I had gained another good
experience. By the instruction of Mr. Roshedul sir, I helped a customer to fill in the form’s
information for opening accounts. It was his first time opening his own account. So I guided
him through the processes, the papers required to open the account and the forms that has to be
attached with it. It was nice and he gave me his thanks as my patience with his constant
questions never faded. In the third day Azad sir got little bit free time to teach me new thing,
its Fixed Deposit Receipt (FDR) Account offers the customers the opportunity to invest a fixed
amount for a fixed period at a fixed rate of interest. He also added in his speech that, the
customers have the option to re - invest their funds both principal amount and interest amount
on maturity or principal amount and the interest amount being paid into their SB or CD
accounts. Then he shows me the percentage of interest book list for both individual and
corporate for any amount. Let me describe it here (as he showed me),

FDR for 3 (three) months & above but less than 6 months – 5.00%

FDR for 6 (six) months & above but less than 6 months – 5.25%

FDR for 1 (one) year & above but less than 2 years – 5.50%

FDR for 2 years and above – 5.75-6.00%

Learning/ Achievements: At the beginning of the week, I was to complete the work what
I had learnt in the last week. Sometimes I was to work on salary book. I have learnt opening a
new account and I knew how to handle customer properly. In the middle week I knew about
Fixed Deposit Receipt (FDR) Account which offers the customers the opportunity to invest a
fixed amount for a fixed period. I also knew the individual and corporate interest rate.

Observations: When I helped a customer to fill in the form’s information for opening
accounts, I face some critical issues. I need some material for opening the account such as
attested picture, reference of any SIBL account holder and chairman certificate. Customer
asked he had a DBBL account but he didn’t need this type of material. Though he understood
clearly but he was little bit unsatisfied. I must follow the rules regulations of the bank. I
observed that customer will always not be happy whether I have to follow the bank bank’s
procedure.

Notable Incident: This was the rush hour of the bank and so each and every employee was
so much busy. So I couldn’t learn any more without FDR and casual task.

Week-6
Work Done:

In this journal I’m going to write whatever what I did in my 6th week of internship. I have learnt
a very important thing it’s about Receipt and Payment of FDR/ DPS. I also received the deposit
amounts of DPS, vouchers, FDR encashment funds in the same way. This day Roshid Sir told
me to seat nearby him. He starts by saying that, when a new cheque book arrives in our branch
after 3 working days it comes with a requisition slip. Sir told me to check the serial number
and the cheque with a requisition slip then I check the serial number and name of the cheque
book with the orders requested from the bank and the arrivals date are inputted in the software.
First cheque book is only given to the a/c holder. When he receives the book he has to sign the
first alike the a/c holding sign. An authorized person has to sign next. If some other person
wants to take the cheque he needs to bring the authority to collect cheque book signed by the
a/c holder. And in Cheque Serial Posting section some things are very mandatory to notice, the
person whose cheque is provided is again manually written in the register with name, account
number and the serial numbers. In order to make the cheque register with the name, account
number and the serial numbers, it will be active by again three requires 3 authorized persons
approval in computer. Sir also mentions that, both cash deposit receipt and cheque leaf is
provided from the bank. These are two types of cheque. One is open cheque which anyone can
present at the counter and teller is bound to make the payment. Besides that there is another
cheque named cross cheque where transaction is done through account. A cheque is called
special cross cheque if it mentions the name of the bank in which it must be drawn.

Learning/ Achievements: I have learnt how to handover Cheque Book & how to do
Cheque Serial Posting. I got idea about cheque. I knew about the classification about cheque.
Besides these, I did some “Credit Voucher” & “LBC (Local Bills for Collection)”, did some
“Debit Voucher”, and did some “Pay Order” as well in rest of the week.

Observations: One thing I observed that work never ends in a bank. It keeps on going. Even
if you work the whole day without stopping, even then you would not be able to finish. There
are always new activities, works, and tasks that need to be completed.

Notable Incident: There was no incident that took place which was significantly notable.
Except that the work load kept on increasing.

Week-7
Work Done:

My seventh week of internship starts by doing Debit Voucher and filling Pay Order. The debit
voucher will have a particular cash value and they are used to transfer money from one bank
account to another. One person will fill out an amount that the debit voucher will be worth to
the person who is receiving it. The voucher is then passed on to this person and they then pay
it into their bank and receive the total sum on the voucher in their bank account. First of all in
the title where it’s written “ we have debited your account as under” in this section I have to
write, being the a/o (amount) debited from the above a/c (account) transfer to different branches
as per as sheet enclosed. Then I have to write the amount as it is required in words and in letter,
then I have to use T-24 seal, the posted and the transfer seal, then write down the registered
code number under the T-24 seal, then make it authorized by Samrat sir and of course my
instructor Roshedul sir . That’s it. I’m done learning the Debit Voucher, and my very first work
of debit voucher was Good Neighbors BD ltd debit voucher. The next day sir taught me about
the pay order things, Negotiable instrument (such as a draft) which instructs a payer bank to
pay a certain sum to a third party is called pay order. And the blue slip should be fill up as it is
required based on the applicant banking transaction information. Sir showed me one of it and
told me to do as he did. That’s all I have learned in my seventh week of internship. That’s all I
got to write in my seventh week internship journal.

Learning/ Achievements: I did lot of things this week. I did some credit voucher, two of
the debit voucher (as I’m new it this work), some pay order, and some of the LBC. There are
two kinds of vouchers in different colors for debit & credit entries. Banks are following double
book keeping method of accounting & hence all debits will have corresponding credit entries.
I learned how to fill up credit voucher and debit voucher and the activity of those vouchers.

Observations: I enjoyed the week because task was very easy and there had a vacation mood
. To fill up debit voucher and credit voucher was completely new job for me. It is comparatively
easy work for me because it’s as like as check book. I did another two tasks which was pay
order and LBC in this week. I know about the activity of pay order and LBC. Hence, I complete
my job very well and supervisor was pleased to me.

Notable Incident: There was no incident that took place which was significantly notable.
Except that the photocopy machine was malfunctioned; hence, we scanned most of the file
instead of photocopy.

Week-8

Work Done:

I have completed Eighth week of my internship program in Social Islami Bank Limited,
Ashulia branch Dhaka. This week I have done not anything new. I have done previous types of
works like registration of debit card, credit card, and ATM card, cheque book, filled up forms,
put stamps etc.

Learning and achievement: This week I have learned to cope up with unexpected and
undesirable situation. Like fellow interns jealousy, supervisor’s rude behavior, argument with
peon etc. This is very common in work place and I have learned how to deal with them.

Observations/reflections: This week I have observed that you must be accountable for
your every action. You can’t pass your mistakes to others. You are completely responsible for
your action.

Notable incident: This week one notable incident was about unexpected behavior between
two coworkers which includes me. My branch manager asked me to put serial number on
outward. But I mistook and manager scolded very badly in-front of all the stuffs and customers.

Week-9

Work Done:

This week I am doing Locker opening .“Locker Opening” one of the most important service
that bank provide for its customers, and yes my 9th week internship start by learning about it.
Samrat sir is in charge of this sector, and as I’m working under him, so he briefs me as much
as necessary to know about it. This service is given only to some valued a/c holders. At first
sir told me to provide them the prescribed application form which they will properly fill and
sign (in case of new customer). Then the locker holder must provide a letter to the authority
letter of the bank granting permission to recover annual rent, in respect of the locker which will
be debited from the customer’s account. Then after verifying the signature on the authority
letter by an authorized officer, locker is provided and key is delivered and their software
provided, and locker number is kept confidential. Then sir describes me about the Locker
Register sector. Whenever any locker holders wanted to visit their locker they must have to
bring their keys and mention their secret locker number. Then from software the register page
is opened which included the date and duration of the visit to the locker along with his/ her
signature as prove of their visit is kept. Next day Samrat sir talked about post office savings
account. He said that date and signature should be verified. Then Payment should be marked
in the register. After that PO becomes stale after six month of its issue, it may revalidate if
tendered by the purchaser. Finally the balance of PO register is maintained every day to keep
a record of the PO issued daily and only after the end of the balance allows opening a new PO
block.

Learning/ Achievements: I learned about the Locker Register sector. Sir practically
showed all of this to me when one of our client came to check their locker. Finally he told
me to remember two very important things, first one is, Lockers are not leased to minors,
blinds, illiterates, insolvent persons and the second fact is, two keys are used for operating
a locker, one is delivered to the client and another master key is retained by the branch under
the custody of the manager in charge.
Observations: I observed that every department under general banking are connected each
other. They keep themselves chill, smiley and help each other. Hence we enjoy work on there.

Notable Incident: There was no incident that took place which was significantly
notable.

Week-10

Work Done:

My tenth week of internship start by learning TP (Transaction Profile) & continued by learning
CTR (Cash Transaction Report).Roshedul sir sent me to Mr. Samrat sir to learn about it, while
sir were working with Transaction Profile Update he told me to concentrate and ask question
the part I didn’t understood. Transaction profile is updated based upon the a/c holders’ nature
of transaction. I learnt from sir to prepared it by looking into the type of transaction the
customer had done such as cash deposit and withdrawals, cheque deposit and payment, inward
and outward remittance incoming and outgoing transfer. These sections were filled based on
the customer’s numbers, limit and total amount of transactions. Finally total amount of
maximum transaction of both debit and credit side are summarized and multiplied by 12
indicating the annual turnover. Most important fact of TP is that it updated when there is any
change in the nature of transaction. It can either increase or decrease the past transaction nature
of the customer. The second day of the week, I couldn’t learn anything new and did as my
regular work, such as doing some stapler work, some photocopy works, transfer file from one
desk to another and getting few signatures after authorization.

Learning/ Achievements: In this week, I have learnt TP (Transaction Profile) &


continued by learning CTR (Cash Transaction Report). TP and CTR are very sensitive type
work. So you have to be conscious to do it. Besides, I apply all the knowledge that I learn from
here.

Observations: I realized that even a very short amount of time at a place can mean so much.
There have many things to learn in a bank. You can learn many things within a very short time,
but you have to work hard.

Notable Incident: The week was nice and stress free for me. My colleagues appreciated
me for helping them in their regular work activity.
REFERENCE:
http://www.siblbd.com/

Nair. (2008). Towards understanding the role of emotions in conflict: a review and future
directions. International Journal of Conflict Management, 19(4), 359 – 381.

Rahim, M. &. (1995). Confirmatory factor analysis of the styles of handling interpersonal
conflict: First-order factor model and its invariance across groups. Journal of Applied
Psychology, 80: 122-132.

Herscovitch, L. &. (2002). Commitment to organizational change: Extension of a three


component model. The Journal of Applied Psychology, 87 (3): 474-487.

Thomas, K. &. (1974). The Thomas-Kilmann conflict mode instrument. Tuxedo, New York:
Xicom. Tutzauer, F. & Roloff, M.E. (1988). Communication processes leading

You might also like