Full Protection Insurance
Policy Summary
This is just a summary of the Policy. You’ll find the full terms, conditions and exceptions in the Full
Protection Insurance Policy Document and the accompanying Certificate of Insurance.
Insurance provider
The Policy is underwritten by TravelJigsaw
Insurance Limited (trading as Rentalcars.com
Insurance). Registered office: 3rd Floor
Development House, St Anne Street,
Floriana, Malta FRN 9010, Europe. Company
registration number: C82173. Traveljigsaw
Insurance Limited is authorised by the Malta
Financial Services Authority to carry on
General Business of Insurance under the
Insurance Business Act 1998.
Type of insurance
Full Protection is designed to reimburse You
any amount You are charged under Your Car
Rental Agreement for loss of/damage to the
Rental Vehicle, so long as You have paid the
premium and complied with the Policy terms.
Duration of cover
The Policy is valid between the start date and
end date on Your Certificate of Insurance.
What the Policy covers
So long as You stick to the terms of the Car
Rental Agreement, this Policy will cover:
a) any damage Excess You have to pay;
b) the cost of repairs to any exterior or
mechanical part of the Rental Vehicle;
c) the Car Rental Company’s
immobilisation charges;
d) taxi or towing charges;
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e) costs directly related to locking Yourself
out of the Rental Vehicle or losing its
key(s);
f) anything You have to pay if the Rental
Vehicle is stolen; and/or
g) admin charges for anything in this
section.
What the Policy
does NOT cover
Please note that You will still need to leave a
deposit when You pick up the Rental Vehicle,
and that the Policy doesn’t pay out to the Car
Rental Company directly. If there are any
charges, You must pay the Car Rental
Company and We will then repay You, so
long as You have complied with the Policy
term.
The Policy will not cover:
a) extras, Personal Possessions or
Valuables;
b) hotel costs or other out-of-pocket
expenses;
c) cleaning costs or damage to the Rental
Vehicle’s interior; or
d) any damage caused while You weren’t
sticking to the terms of the Car Rental
Agreement (drunk driving, misfuelling,
driving off-road, breaking the rules of the
road, etc.).
This isn’t a complete list. Please see the
“What is NOT covered by this Policy?” and
“General conditions” sections in the Policy
Document.
Excluded vehicle type
The following vehicles are not covered by the
Policy:
a) motorhomes, campervans, commercial
vehicles, motorcycles or mopeds.
Making a claim
To claim, please visit
www.rentalcars.com/CustomerService.do
within 3 months of the day the Rental Vehicle
was damaged, was stolen, or broke down.
Please refer to the “How to make a claim”
section in the Policy Document for full details.
Cancelling the Policy
Visit the Rentalcars.com website at
www.rentalcars.com > Manage booking,
where You will be able to cancel Your Policy
online.
a) Before the start date of Your Car Rental
Agreement, You can cancel the Policy
(and receive a full refund) at any time.
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b) After the start date of Your Car Rental
Agreement, You can only cancel the
Policy (and receive a partial refund)
within the 14-day cooling-off period.
Please refer to the “Cooling-off period and
cancellation” section in the Policy Document
for full details.
Any complaints?
We aim to provide You with the best level of
service. However, if You have a complaint,
please email
insurancecomplaints@rentalcars.com. If We
don’t deal with Your complaint within 4 weeks,
or You’re not satisfied with Our response, You
ultimately have the right to complain to:
a) The Complaints Officer, Malta Financial
Services Authority, Notabile Road,
Attard, BKR14 Malta.
Email: consumerinfo@mfsa.com.mt
b) UK Financial Ombudsman Service,
Exchange Tower, London E14 9SR.
Email: complaint.info@financial-
ombudsman.org.uk
Please refer to the “Complaints” section in the
Policy Document for full details.