Hollie Mcclements

22 Croydon Square
Rochdale OL11 2YH

07710642003

holliemcclements@hotmail.co.uk

Profile:

I believe myself to be a very honest, trustworthy, reliable and consistent individual who enjoys working
with and meeting different people. I am always interested to learn new things which is one of the
reasons I chose to study Travel and Tourism in college as I learnt about many different destinations and
cultures and it is something I have always been passionate about. I can work well in a team as evidenced
when I performed in a pantomime as a dancer and we all had to work together to make the
choreography work. I am also able to work on my own as evidenced when I had a part time job in a call
centre; even though I was trained in a team, I was expected to go off and work on my own and not to let
the team down. This is also evidenced when I worked with HG Care as a care coordinator as although
there were other girls in the office who could help me if I needed it, we all had our own problem to be
dealing with and I had to deal with problems every day and make sure everything was documented etc.
Working part time in the call centre and with HG Care full time, I have learnt to be able to work under
pressure as I was working under pressure quite a lot. I am not afraid to work hard and I will always
complete tasks that have been assigned to me with 100% effort. I also understand customer service very
well as I studied this as part of my college course and in the part time job I had in a call centre, I was
helping people and constantly keeping calm on the phone and solving problems when customers were
getting angry. I am very passionate about customers being happy and helping to meet their needs, I will
go to lengths to achieve this.

Career objectives

I am looking for a new and challenging experience in a busy environment where I can show my ability to
work hard and not let myself or, if I am working in a team, my team down. I am seeking an organisation
which will give me many opportunities to develop my skills, learn new skills and develop my character
and my position. I like working with many different people as it interests me.

Achievements

• Pantomime for charity

Employment History
1st Call Assist – Castleton – Rochdale
August 2014 – I was a telephone operative at a call centre and I would help people get what they didn’t
know they was entitled to e.g. claims.✔

H.G Care Services – Rochdale

17th September 2015 – Business Administrator Apprentice. Finished February 26th 2016.
My responsibilities included:
• Answering the telecom and giving people access to come into the building.
• Meeting and greeting customers.
• Handling incoming and outgoing calls. Ensuring all files were up to date.
• Updating and maintaining all computer files.
• Responsible for printing, photocopying, filing and scanning documents.
• Creating and identifying documents using Microsoft word.
• Setting up any meetings that needed to be held.

February 26th 2016 – Care Coordinator – 29th April 2016.

In my role as a care coordinator I helped both my colleagues and the carers to support our clients in
their home to do things that they couldn’t on their own. I coordinated any tasks or activities that the
patients were involved in.
My responsibilities included:
• Coordinating rotas for the carers and making sure there was cover for all calls at all times.
• Coordinating any new patients that were joining the company and making their files and files on
the system. Also coordinating any patients that were leaving us or have sadly passed away and
dispose of the files and computer files to head office.
• Record when any medical professionals had to be called to go into the home and make sure the
patients family knew about it.
• I answered telephone calls from patients, to doctors, to the social services.

In both of these roles for HG Care Services I was working face to face and over the phone. I worked
alongside Social Services and had to be professional at all times. I also used Microsoft offices including
word and excel to complete and organise my work.

Hughes Walkers Solicitors/Flight Delays

November 2016 - November 2017.
Job title - Claims Handler
My responibilies included:

• Answering phone calls from clients dealing with various problems. Also making phone calls
asking clients for information we may need etc. Also handling phone calls from airlines who
called regarding cases against them.
• Responding to emails from clients or emaiing clients.
• Making sure clients files are up to date.
• Delegating the post from airlines/clients to different departments/people within the office.
• Inputting the airlines repsonses on to the system and actioning it the correct way so we could
respond to the airline accuratley.
• Writing responses to the airline when needed and deciding when to issue court proceedings
against the airline ensuring the file was correct and we have all the essential information.
The reason I am no longer working here is due to the company going into administration.

Eleganze
January 2018 - Present.
Job title - Retail Allocator.
My responsibilites include:
• Completing the daily sales every morning which shows the sales for each store for the day
before and send it to the directors and managers within the company. If sales don't come
through for certain srotes I will ring them to confirm the figures and resend the daily sales sheet
out.
• Allocating current season garments to stores ensuring the big stores get more of each size and
the smaller stores get less of each size. Including allocating previous season stock to clearance
stores.
• Ensuring all the stores have got replenishment of the stock that they have got in store. If they
are selling many of each style per week then I will analyze the stock and ideals and give the
stores who are selling a lot more of each size.
• Producing the distrubution plan for each month.
• Answer phone calls to stores and make phone calls to stores for any information we may need.
• When stores ring for special orders I will check if we have them in the warehouse and then put
them through to the warehouse at the end of the day so they get sent to the correct store.
• Produce the folder for each season which shows how many styles are in each month to be
released.
• I am responible for the stores getting the correct stock and the correct amount of stock.
• Running reports every week which checks the stock levels in the warehouse, the stock levels in
the stores and if any stores need more stock then I will allocate them.

Educational background

Hopwood Hall College

September 2013 – 2015
Btec L3 Diploma in Travel and Tourism – Merit
Cabin Crew – Pass
Travel Services - Pass

Matthew Moss High School

From September 2008 to 2013
GCSEs gained:

• English Literature
• English language
• Btec Science
• History
• Mathematics
• Food Technology
• Performing arts
• Music
Hobbies/interests

Travelling the world, dining out, music and socialising with friends.

Referees

Available on request.