A Summer Internship Project Report On

“”

SUBMITTED IN PARTIAL FULFILMENT FOR REQUIREMENT OF THE

POST GRADUATE DIPLOMA IN MANAGEMENT

Batch 2016-2018

Submitted by: Under the Guidance of

KANWAL JEET SINGH Prof. Rajeev Johari(Faculty Mentor)
Roll No- 2016061
PGDM, 2016-2018 Industry Mentor
(I.T.S Mohan Nagar, Ghaziabad) Mr. Chetan bansal
Sales officer

I.T.S- MANAGEMENT & IT INSTITUTE

An ISO 9001:2008 Certified Institute and NBA Accredited
NAAC Accredited ‘A’ Grade Institute (Approved by AICTE)
G.T Road, Mohan Nagar, Ghaziabad-201007 (U.P)
Phone: +91 120-4174900 Fax: 0120- 4174913 Website: www.itsgzb.ac.in
 DECLARATION

This is to certify that the project entitled “” has been submitted by

KANWAL JEET SINGH in partial fulfillment of the requirements for
the award of PGDM from Institute of Technology & Science. The result
embodied in the project is an original work and the same has not been
submitted to any other Institute for the award of any other degree.

KANWAL JEET SINGH

ROLL NO. – 2016061

PGDM (2016-18)
 CERTIFICATE

This is to certify that Mr. Navdeep Chawla, PGDM (2016-18) batch a

student of Institute of Technology & science, Mohan Nagar, Ghaziabad
has undertaken the project on “Accounts Payable And Accounts
Receivable in CBRE Asia pvt. ltd.”, data collection & data analysis
work for preparing the project has been carried out by the student in
partial fulfilment of the requirement for the award of PGDM, under my
guidance and supervision.

I am satisfied with the work of Mr. Kanwal jeet singh

(Signature)

Faculty Mentor Name:

Designation:
 ACKNOWLEDGEMENT

“....The beauty of the destination is half veiled and the fragrance of the success
half dull until the traces of all those enlightening the path are left to fly with the
wind spreading word of thankfulness...”

I am really thankful to Mr. Chetan bansal for making all kinds of arrangements to
carry the project successfully and for guiding and helping me to solve all kinds of
quarries regarding the project work. His systematic way of working and
incomparable guidance has inspired the pace of the project to a great extent.

I would like to express my deep sense of gratitude to Prof. Rajeev Jhoari for
providing the complete support to make me deliver my best.
 EXECUTIVE SUMMARY

TOPIC: “”

The report is an earnest endeavor made to understand the present market scenario of Real Estate
market in Noida region and simultaneously ascertain visibility and availability of customer who
are willing to purchases Flats and commercial at noida . I was required to analysis the customers
and find out the needs and to see how they behave at the time of purchasing and bring out the
potential and loyal customer so that the company could maintain the market leadership in the
existing business scenario in the Real estate market.

During the course of study I was working at few sites like Arihant Arden, Dream village Exotica,
Divyansh flora and Many more as an intern and try to interact with the customer to find out the
needs and what they are looking for . I also used observation technique to find out the potential
customer. As I was working as an intern I was try to influence the customer for purchase the
property and try to show more options in their budgets .The customer are not aware about the
price and quality so I try to make him understand, why the price of same area flat is different in
different societies our work was there to interact with the customer and give them all relevant
information about the product they were looking for.

We have to work there as pre the target sometime our mentor send us the name of targeted
customer. And many time we pitch the customer from the property sites. Our daily target was to
meet at least 5 customer those who are looking for property at our respective area.

Our daily work was divided on days from Monday to Thursday we focus on telecalling and make
leads and survey and from Friday to Sunday we meet our leads and show them different societies
and give more options so that they can get best product. ITS gives us the opportunity to
develop our communication skills and get more interactive with the peoples present at the
Market. Company provide us a mentor for the guidance and we were also facilitated by the
seniors with whom we are working gives us the proper direction about the work and also make
us understand that how the Real estate sector works, and what are the process of working their
and how they manage their employees and customers.
We worked their at least for 8 hours. Firstly had to survey all the market price, customer, and
USP of our projects on which we are going to work and continue with our job and at the end of
the day we suppose to send our daily report to our company mentor that how many customer we
meet and this process is continuous till the last date of internship.
 TABLE OF CONTENTS
1. INTRODUCTION

2. INDUSTRY PROFILE
 INTRODUCTION
 ABOUT CBRE INDIA
 HISTORY & ORIGIN
 OVERVIEW
3. RESEARCH METHODOLOGY
 OBJECTIVES OF STUDY
 RESEARCH METHODOLOGY
 SCOPE OF STUDY
 RESEARCH DESIGN
 LIMITATIONS
4. DISCUSIONS
5. DATA ANALYSIS
6. FINDINGS
7. RECOMMENDATION
8. CONCLUSION
9. BIBLIOGRAPHY
INTRODUCTION
 INTRODUCTION

REAL ESTATE:

The term real estate is defined as land, including the air above it and the group below it, and any
building or structure on it is also referred to as realty. It covers residential housing, commercial
offices, and trading spaces such as theater, hotels, and restaurant retail outlets, industrial
buildings such as factories and government buildings. Real estate involves the purchase, sale and
development of land, residential and non- residential buildings. The main players in the real
estate market are the landlords, developers, builders, real estate agents, tenants, buyers etc. The
activities of the real estate sector encompass the housing and construction sectors also. The real
estate sector in India has assumed growing importance with the liberalization of the economy.
The consequent increase in business opportunities and migration of the labor force has, in turn,
increased the demand for commercial and housing space, especially rental housing.
Developments in the real estate sector are being influenced by the developments in the retail,
hospitality and entertainment (e.g.: Hotels, resorts, cinema theater) industries, economies
services and information technology (IT) enabled services etc. The real estate sector is a major
employment driver, being the second largest employer next only to agriculture. This is because
of the chain of backward and forward linkage that the sector has with the other sectors of
economy, especially with the housing, construction and commercial sector. About 250 ancillary
industries such as cement, steel, brick, timber, building material etc are dependent on the real
estate industry.
REAL ESTATE IS A GROWING SECTOR IN INDIA

Real estate in India will continue to rock. Profound economic suggest that the realty sector
would grow at 30% per annum to reach to $45 to 50 billion by 2010 from the existing $12
billion. To achieve this growth real estate in India would require huge investments over the next
five years. By 2015 it is projected that the market size would grow to $ 90 billion.

Estimated suggest that the urban housing sector would require investments to the tune of $25
billion (Rs 1.10 lakh crore) over the next five years. Prices have remained buoyant as new
construction lags. According to surveys there is a shortage of 19.4 million units (12.7 million
units in rural areas and 6.7 million units in urban areas) in the country about three years ago,
which will require real estate in India. Real estate in India will trigger economic growth
infrastructure development and enabling government policies would help trigger growth. Real
estate in India will help high economic growth has fuelled the demand for real estate. Cities
continue to attract interest from IT and ITES companies that are either establishing a base or are
looking to expand which will give rise to real estate developer in India. It is the suburban
locations that are witnessing development activity due to easier availability of land construction
of large floor plate and offer of built to suit facilities thus helping housing construction company
in India. According to one estimate the IT and ITES sector are creating 200,000 jobs per annum
which itself will create a demand in commercial space of 15 million square feet. Besides it will
generate a huge demand for residential flats. So more need for luxury residential apartments in
India.
Real estate in India assumes that 25 % of the work force joining the IT/ITES sector required
independent housing there would be demand for 50 million sq ft of residential accommodation
every year to meet the need of the workforce joining the IT/ITES sector alone. The demand has
been aided by the ease in documentation and formality of property registration in India. It leads
to boost property developer in India. The Indian realty sector would see unchanged interest from
N R Is aided by the relaxation in FDI norms in real estate. The government has also helped by
permitting banks to advance home loans to N R Is. The report acknowledges that the government
had also played a pivotal role in the development of this sector .It had aided the sector by giving
income tax benefits to consumer and benefits to developers. It initiated the rationalization of
stamp duty and repealed the Urban Land Ceiling Act in 9 states. A number of state governments
are moving towards computerization of land records.
Real estate in India has a bright future .The report also pointed out certain issues, which need to
be addressed by the government to ensure rapid growth. Some of the issues are absence of large
listed companies in these sectors, which has affected fund flow. Foreign still cannot buy or sell
undeveloped land, and reassessment of the legal aspect to stamp duty and rent control. At last,
changing demographics, low interest rate regime, rising disposable income, and fiscal incentives
have provided huge demand for housing. Further nuclearization of Indian families has accelerate
the demand for mortgages and for fresh housing thus give rise to more real estate developer in
India.

Political reforms in relation to real estate

The government is quite rational when it comes to infrastructure and development in the country
as it is required to achieve and maintain a growth rate for the economy. The real estate sector
being directly related to it, is being given due importance. The government has made suitable
amendments in the FDI regulations, taxation structures and various land acts in order to attract
more foreign investment into the country.

Economic factors

The lower interest rates and ease of credit availability is fueling the demand for real estate in the
country. This scenario coupled with the huge potential for consumer credit penetration in India is
favoring the real estate sector.

Demographic factors

Demographic factors like increasing literacy rates, higher disposable incomes, and increasing
urbanization in the country are important factors propelling the demand for real estate in the
country. The above factors are going to generate huge demand for residential space, which
comprises 80% of the total real estate demand in the country.
PRESENT SCENARIO OF REAL ESTATE IN INDIA

The real sector in India today witnesses a wide spectrum of changes that slowly but surely is
expected to make India in to a preferred destination for real estate activity. The real estate market
in India is opening up. There are still some barriers to real estate development like unclear titles,
tenancy reforms and low property taxes. Two major steps taken by the Government will however
be key catalyst in fueling growth in real estate sector in INDIA. Now with reputed builders like
DL, ANSAL API etc and international property consultants joining the fray, this image has
strengthened and evolves into a professional corporate image. Recent moves to allow 100%
Foreign Direct Investment in India. FDI would be in integrated township which would include
housing, commercial premises, hotels and resorts, while the urban infrastructure would comprise
roads and bridges mass rapid transit system and manufacture of building material. The minimum
average that can be developed is 100 acres designed keeping into consideration the local byelaws
and regulations. FDI is not allowed in retail sector. Currently, real estate prices have stabilizes to
a great deal as a role played by speculation has started declining. There a lot of change being
introduce in the Indian real estate sector especially with the cheap labor, pool of people. Other
major event is the introduction of real Estate Investment Trust (REIT).
Currently mutual fund are not allowed to have direct exposure in real estate but can make debt
and equity investment in the company. The Indian version of REIT-REIS (Real estate investment
scheme) would enable investment by small investors in the real estate sector and thus earn
dividends on the rental income being paid. The fiscal incentives introduce by government
introduce 3 years ago have unleashed the market forces. The credit of housing has gone up and
interest rates have come down to 8-9% average. With fiscal incentives and factoring inflation the
real interest rates on housing loans is very less. This has brought in a sea change in the profile of
the home purchaser across the spectrum. The average age of the home buying customer has been
drastically reduced. It has been found that young working people in early and mid 20 also buying
residential flats. The other major changes witnesses in the real estate industry currently are the
reorganization of country status itself. The Government of India has made it mandatory that 3%
of the incremental deposits of the banks would be deployed to the housing industry. Today real
estate office market is booming IT AND ITE ‘s segment. With lower operating costs being the
driver office property have moved from Central Business Districts to suburbs to Class I cities
and this market is continue to expand in Tier II and tier III cities. Real estate sector is still facing
the main problem of high stamp duty in Indian states. These range in most Indian cities between
10% to 15% Some states even have double stamp incidence first on land and then on its
developments even National Housing and Habitat Policy 1998 recommend stamp duty of 2-3%.
Its needed to be reduced by taking the recommendation into consideration which is mentioned in
the report otherwise this increasing rates of stamp duty and land cost will give rise to parallel
economy which lead to huge loss of government revenue.
FUTURE SCENARIO OF REAL ESTATE IN INDIA

In future the real estate sector will be in very good shape as the demand for both residential and
non-residential property is increasing and in future more houses need to be developed in urban
and rural areas as census of 2001 indicates that urbanization rate of 27.78% is expected to go up
to 41%(550 million) in the next 20 years (population of 1350 million by 2021).However, Indian
government Habitat Policy(NHHP) envisages that by the year 2012 the housing shortage should
be removed and everybody should have a house of his own and to meet this target the estimated
investment involved is approximately Rs 400000 crore or say US $800 billion by 2012.In future
the demand for real estate will likely to touch around1055 million sq ft by 2010 and by this date
capital requirement will have bloated to $68 billion and market will require $ 30-40 billion more
in future with most companies tying up their expansion plan. The C&W says urban India alone
require 12 million housing units with scope of 400 townships in 5 years across 30-35 cities each
with 5 lakh population and Indian has potential to grow to those levels as FDI flows into more
land intensive sector like retail and manufacturing as there is a shortage of 20 million housing
units till 2010.Cushman&Wakefield says smaller towns like Patna, Surat, Lukhnow, Coimbatore,
Vijayawada etc have immense potential in commercial and residential sector and by 2015 there
will be 45 such cities from 25 odd cities. The US alone committed $ 2 billion for Indian real
estate over next 18-30 months. In real estate sector 23 million sq ft of new space came in to
market with additional 50 million sq ft expected by 2009.
AMAZING BOOM IN COMMERCIAL SECTOR:

Future of commercial sector is boom. There is a great demand for office building in India. The
demand for new office space alone has grown from estimated 3.9 million sq ft in 1988 to over 16
million sq ft in 20045.Cumulative demand for office space in India between 2005-2008 is
estimated to be in excess of 85 million sq ft. This represent annual growth rate of 14.5% over the
next 3 years or approx.20 million sq ft/year and approx 80% of demand is created by IT AND
BPO sector. ITES & BPO segment register a growth of 54%. NASSCOM & Mckinsey study has
predicted that I T Es sector in India will provide additional job for over 1.1 million people by
2008, which translate into space requirement of approx.100 million sq ft. Retail is considered the
world largest private industry with total sales of over US $ 6.6 trillion with close to 12 million
outlets. India has the largest retail density in the world .It is estimated that presently additional 46
million square feet for malls, multiplex is being added in India out of which 32 million sq ft is
spread over across 7 major cities. In future 45 malls with over 9.5 million sq ft of retail real
estate is expected to come up in Tier II cities like Jaipur, Chandigarh, Ludhiana, Nagpur, Baroda,
Kochi etc by end of 2007.It is expected that government will soon permit FDI in retail and this
would further increase the demand for shopping malls, multiplex etc. However opening up of
FDI in retail trading will not necessarily cause rent to rise as their demand will be offset by
additional stock.

Spiraling land prices (sign of overheating and excessive speculation):

The land prices have really shot up in the last 2-3 years. Builders continue to get enough buyers
for whatever absurd prices they quote. Now, that is a very strange thing when seen in the Indian
market perspective. India is a very price-sensitive market. Whatever you sell you have to give
the consumer a good value for money. So, when such people make a beeline for things priced
exorbitantly, there may be large amounts of speculative investment money entering the market.
Also, people now assume that property prices moving up is a sure thing. There is nothing called
a sure thing in investing and this is a sign of overheating.

Uneven price growth:

Prices of real estate across the country, or even within cities, will have their own unique demand
and supply factors. This needs to be understood in detail. A number of transactions and also
corporate land bank values are ignoring this basic tenet of real estate investing.
Questioning the capability to deliver

: Although there have been huge plans of development in all the areas of real estate development
whether residential, commercial, office, retail or SEZ, various questions have been raised on the
execution capability of the developers in delivering the promised product within the specified
time period.

Oversupply:

With the real estate story getting big in India, major plans are afoot for various types of real
estate developments in big cities and small towns. There have been concerns of an oversupply
situation arising 2-3 years from now.

Still unorganized:

India's property market remains unorganized and underdeveloped. This creates risk for
investors. In the absence of a clear title to property, the risk of litigation is high. For those
foreigners who invest in India via real estate investment trusts, there are no rules on the marking
of their stakes to market or on whether they must pay stamp duty on transactions.

Relation to the stock market:

The true origin of this bubble-like situation may be traced to the stock market boom. The Indian
stock market has been witnessing a non-stop bull run for an unusually long time. During the last
couple of years, share prices have surpassed all expectations. The present situation can be
compared to Japan's real estate crash in 1991. Prior to the crash, both the stock market and the
property market were on fire. Profits from the stock markets used to be transferred to the
property market and vice versa. The same thing is happening in India as well.
 CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

What is Customer Relationship Management?

Customer Relationship Management (or CRM) is a phrase that describes how your business
interacts with your customers. Most people think of CRM as a system to capture information
about your customers. However, that is only part of the picture. CRM involves using technology
to gather the intelligence you need to provide improved support and services to your customers.
In other words, CRM is also about what you do with that information to better meet the needs of
your existing customers and identify new customers, resulting in higher profits for you.

Need for Customer Relationship Management

Customer Relationship Management leads to satisfied customers and eventually higher
business everytime.

Customer Relationship Management goes a long way in retaining existing customers.

Customer relationship management ensures customers return back home with a smile.

Customer relationship management improves the relationship between the organization

and customers. Such activities strengthen the bond between the sales representatives and
customers.

Steps to Customer Relationship Management

 It is essential for the sales representatives to understand the needs, interest as well
as budget of the customers. Don’t suggest anything which would burn a hole in their
pockets.
 Never tell lies to the customers. Convey them only what your product offers. Don’t
cook fake stories or ever try to fool them.
 It is a sin to make customers waiting. Sales professionals should reach meetings on or
before time. Make sure you are there at the venue before the customer reaches.
 A sales professional should think from the customer’s perspective. Don’t only think
about your own targets and incentives. Suggest only what is right for the customer. Don’t
sell an expensive mobile to a customer who earns rupees five thousand per month.
  He would never come back to you and your organization would lose one of its esteemed
customers.
 Don’t oversell. Being pushy does not work in sales. It a customer needs something; he
would definitely purchase the same. Never irritate the customer or make his life hell.
Don’t call him more than twice in a single day.
 An individual needs time to develop trust in you and your product. Give him time to
think and decide.
 Never be rude to customers. Handle the customers with patience and care. One should
never ever get hyper with the customers.
 Attend sales meeting with a cool mind. Greet the customers with a smile and try to
solve their queries at the earliest.
 Keep in touch with the customers even after the deal. Devise customer loyalty
programs for them to return to your organization. Give them bonus points or gifts on
every second purchase.
 The sales manger must provide necessary training to the sales team to teach them
how to interact with the customers. Remember customers are the assets of every
business and it is important to keep them happy and satisfied for successful functioning
of organization.

Implementing CRM in Your Business Developing a CRM Strategy Developing a CRM strategy
is an investment of your time that will be beneficial over the long-term. Creating a strategy
allows you to set a direction for your CRM initiatives and ensures that your investments are
targeted to foster stronger relations with your customers. As a starting point for developing a
CRM strategy, your business should identify its customer profile (e.g. their needs, their level of
satisfaction, and what impacts their 4 purchasing decisions). Through this process, you may be
able to identify a subset of your client base where you would like to focus your efforts. Your
CRM strategy should also define the goals of your business’ engagement with current and future
customers to maximize sales, profit and long-term growth. You also need to assess your
company’s capabilities and whether it has the technology, human resources and skills to meet
these goals. Gartner, an information technology research and advisory company, released a
report in 2010 called
Three Steps to Create a CRM Strategy
. It identifies these key areas for creating a successful CRM strategy.

1. Set clear desired results for CRM, identify the steps to achieve this vision, and monitor
progress towards these goals.

2. The CRM strategy should be incorporated into the entire business model and align with
strategies from other areas such as marketing and sales.

3. The CRM strategy should include these eight aspects: vision, strategy, customer experience,
organizational collaboration, processes, customer information, technology, and metrics.

Possibilities for Using CRM

There is a continuum of CRM from the most simple (a spreadsheet or database containing
information about your customers—referred to as a contact management system) to the most
complex (online applications automatically linked with your back-end systems). An integrated
CRM system can include the following features.

CRM Delivery Model Options So what are your options in terms of implementing CRM at your
business? You have two main options:

1) a CRM package installed on your premises, or

2) a hosted CRM solution. These two options, along with their relative pros and cons are
discussed below.

Feature
A central database that is accessible by all
employees to view and update customer
data.
• Analysis of customer data including
customer segmentation and segmentation of
potential customers.
• Customer self-service where the customers
can self-order and help themselves using
web-based, password access.
:. • Identifying and tracking potential
customers.
• Reports generated with up-to-date
information, including revenue forecasting
and trend analysis.
Benefits
• Improved customer service, loyalty and
retention.
• • Customized marketing or sales campaigns.
• Improved campaign targeting
• Reduced order entry cost and customer
service cost.
• Wider customer base.
• More focused prospect tracking
• Better and more timely decision making
Option
On-premise
CRM There are many CRM
systems that are available for
purchase off-theshelf. These
can then be tailored to your
needs. Companies such as
Siebel, Oracle, SAP, and
Chordiant are well known in
this area.
Hosted CRM Web-based
applications for CRM with no
software to download. In this
case, the CRM system resides
online and you rent the
service on a monthly basis.
Examples include, Sage
Software, Microsoft
Dynamics, Entellium, Clear
C2, SAP, NetSuite,
VanillaSoft
Pros
• Can be tailored to your
business
• Can be integrated with your
other systems
• Most companies offer
flexible packages that are
suitable for small and medium
businesses
• Less expensive in the short
run (monthly fees run from
about $65 to $150)
• Appropriate for businesses
with standard CRM needs,
and little or no internal IT
support
• Can be implemented quickly
(often within a few months)
Cons
• More expensive in the short
run (costs can vary from
several thousand to several
million dollars)
• Can take a long time
(months or even years) to
implement fully
• Cannot be integrated with
other back office systems
• You are allowing someone
else to control your customer
information and data
Social and Cloud-Based CRM
In addition to the two main system-based options for implementing what could be called
traditional CRM as described above, there is a new approach to CRM being used with
increasing frequency. Social CRM is a type of CRM that uses social media tools and services to
engage and attract customers. As well, Social CRM is also used to monitor what is being said
about your company or product in the social media realm. Companies such as Vitrue, HootSuite,
and HubSpot offer web-based applications to help you effectively publish content, monitor
responses, and track brand mentions on social media sites.

Social CRM can be quite advantageous to your business since you can increase your reach and
have immediate engagement with your customers. As well, it can offer you another way to get
feedback from your customers regarding products, services, and your brand. Another advantage
of this approach is that it can be implemented quickly. On the other hand, you need to align your
Social CRM with your overall marketing strategy and brand management. As well, you need to
keep in mind that you will have limited control over any negative feedback posted about your
brand or product/service. To implement Social CRM, you will also have to ensure that your
employees have social media knowledge or training.

At the same time, there is also cloud-based CRM. Cloud computing services are becoming
increasingly popular and offer a cost-effective way for businesses to gather customer data.
Cloud computing is really any form of shared computing service that you access through the
Internet (e.g. Gmail, Dropbox). Several CRM cloud-based systems are already available that
allow businesses to access, organize, and analyze information about their customers and sales
online. Cloud-hosted CRM software also facilitates data integration from other sources since
many other services are also cloud-based.
Implementing CRM
Implementing a CRM system is more than installing a software package. All functional areas of
your business need to be engaged—human resources, marketing, sales, IT, product development,
etc.

TIP: CRM is a business strategy, not a technology. For CRM to succeed in your company, first
develop your CRM strategy, and then choose the best technology to support it.

You will need to ensure all your employees understand CRM and what it means in your business.
This can be done through formal training or information meetings. Developing a written CRM
strategy is another good way to communicate with your employees.

How much data is the right amount of data to collect? Once you get started collecting data about
your customers, it’s sometimes hard to know when to stop. If you do collect a lot of data, there
are two things to consider:

1. Do your current systems have the capacity to hold and manage it?

2. Do you really need to store every piece of information you collect (e.g., maybe you just need
it one time)?

Smooth implementation of CRM in your business is likely to depend on the level of planning that
went into developing a comprehensive CRM strategy in the first place. The clearer your
business’ CRM objectives are, the easier it will be to prepare a plan to implement these
initiatives and ensure that all your employees understand how it relates to the overall success of
the business.
Questions To Consider
Consider the questions below when implementing CRM.

• Can you identify your customers when they visit your website?

• Do you have a mechanism to collect visitor/customer information?

• Can visitors/customers opt out of sharing their personal information? • Do you offer value to
visitors coming to your website?

• Can visitors/customers register on your website?

• Is there an incentive for visitors/customers to register?

• Have you anticipated questions that your visitors or customers might have? Have you posted
those answers on your website (either through a FAQ or other mechanism)?

• Is a significant amount of your time taken up communicating with existing clients to resolve
issues they are having?

• Is it easy for your visitors or customers to contact you?

• Can your customers interact with each other?

• Do you have a mechanism in place to quickly respond to visitor/customer inquiries and orders?

• Can visitors/customers easily find all relevant information about your products (e.g., prices,
options, technical specifications, quantities, shipping information, order status) on your website?

• Can customers place orders online?

• Can you make product suggestions based on the customer’s order or purchase history?

• When shipping a product, do you send tracking information to the customer?

• Do you follow-up with your customers after their order has been filled?

• Do you know which customers give you the best business?

• Do you have a privacy policy and statement posted on your website?

Future Trends
CRM has developed over the decades, and will continue to evolve with new technological
advances that enhance the opportunities that businesses have to interact with customers.
Businesses will need to be prepared to adapt their CRM initiatives to meet new customer
behaviour in a dynamic market. There are several CRM trends on the horizon that businesses can
anticipate.

Mobility
With technology like smartphones and tablets becoming more popular, customers are
increasingly online at all times of the day. These new mobile technologies create a sense of
immediacy between the customer and the business like never before. CRM strategies will need to
be aligned with new customer needs and expectations that follow from customers having
constant access to data and tools to express their opinions.

Integration of CRM into the Business Process

A wealth of information about customers, sales trends and other relevant information affecting
the business is becoming available through advanced CRM systems. From marketing and sales to
customer service and executive management, CRM will need to be integrated into all areas of the
business process so that everybody is listening, engaging and in tune with the customer base.

Customer Relationship Experience

Customers are bombarded with brands and choice. If businesses want to attract and retain
customers they need to do more than just deliver information: they need to make a lasting
emotional impression. New CRM tools will provide businesses with the information they need to
understand customers and what kind of experiences appeal to them.
COMPANY PROFILE
 COMPANY PROFILE

Reliobrix Consulting Private Limited is a leading real estate consultancy agency in

India. Established in 2013 and having its office in Noida, it serves a range of consultancy
services in real estate business, especially in housing & residential projects. As a widely reputed
firm & with its well experienced professionals Reliobrix understands the core need of its
customers and gives suggestion as per the requirement and budget. Besides giving consultancy
services, the company has been fast expanding its presence as one of best guardian in housing
and residential projects. Reliobrix is committed to take more and more challenge in its functional
area with increased focus and dedication in coming years. Starting from a humble beginning, Mr.
Kapil Nepalia Chairman of Reliobrix has always given priority to its customer’s requirement.
The team of Reliobrix, being well expertise in housing projects and with their knowledge & skill
in residential projects, provide best of best consultancy services. The roadmap of our future
development envisages expanding of our business with new and innovative consulting ideas and
delivering challenging housing projects.

Specialties
Real Estate Advisory, Construction Service, Builder

Headquarters
C-133 Sector 65 Noida, Uttar Pradesh 201301 India

Company Size
201-500 employees

Vision

To be known as a top Real Estate Broking Company by reaching to a level where RelioBrix
becomes synonym with reliability professionalism and transparency leading to
Customer/Investor/Developer/Associate’s delight.

Mission

Step by Step progress leaving a mark of trust and reliability among stakeholders/customers and
associates.
 IMPORTANT PERSON OF COMPANY

Kapil Nepalia
CEO

Kapil Nepalia is the Chief Operating officer with Reliobrix Consulting Pvt. Ltd. and Mountech
Infra Pvt. Ltd. With over two decades of experience in Banking and Real Estate development.
Under the aegis of Reliobrix Consulting Pvt Limited, Mr. Kapil Nepalia has headed several
Group Housing Projects and similar ventures. As Chief Operation Officer at Reliobrix, Mr.
Nepalia summoned the organization to mounting heights. Mr. Kapil Nepalia has also worked
with leading domestic and international banks like ICICI Bank Ltd, Reliance Capital and
Barclays Bank as regional Sales Manager. Having gained experience as the Regional Sales
Manager at Barclays Bank he handled sales of secured and unsecured loans in the North and
South locations of the bank. He also managed the mortgage sales for ICICI Bank for locations
like Delhi and Hyderabad. He has also worked for Transamerica and Apple Distribution Finance
With his professional pro-efficiency in Real Estate financing and Sales Management, Mr.
Nepalia has managed to take Reliobrix into the top most position in the Field of Real Estate
developer and Brokerage House. With self-driven leadership and diligence at work as strong
focus point, Mr. Nepalia is hailed expert in Relationship Management, Conflict & Crisis
Management. Being a NCC certificate holder, Mr. Kapil firmly believes in hard work and
achieving end results with dedicated team work. The strong leadership skill of Mr. Nepalia
results day to day success of Reliobrix.
Ashish Sambher
CEOO

As Director of Reliobrix Consulting Private Ltd, Mr. Ashish Sambher is a visionary and strategic
consultant support to India’s leading Real Estate Company. Spearheading consultancy services
across the globe, Mr. Sambher has led Reliobrix to mounting success with his diverse work
experience and vibrant dynamism. Receiving several accolades for his significant contribution,
Mr. Ashish Sambher has been acknowledged with prestigious “Emerging Brokerage House”
award honored by the Reliobrix Consulting Team from the Builder Council of India (BCI) in
June 2005. Adding to his expertise in Marketing and Sales with more than 3 years of work
experience as the Branch Sales Manager with ICICI Bank (2005-2008), Mr. Sambher has also
worked for Reliance Capital Ltd. as a sales Manager. Mr. Sambher has also been associated with
various industry giants like AMUL and Reckitt Benkiser as an active Marketing Professional.
Besides being a SEO and Social Media Marketing expert, Mr. Sambher has proven adeptness of
Google Adwords and Analytics which makes him an expert Digital Marketer, planning and
strategizing clients’ on-web promotion and branding. Mr. Ashish Sambher is a 1996 batch
alumni of the Kendriya Vidyalaya and has obtained his Bachelor’s Degree in Commerce in 1999
& PGDBM in Marketing in 2002. He is also a certified Digital Marketing professional with
proven expertise in the field of Digital Marketing and Brand Promotion.

Abhishek Rath ;Director

As Director of Reliobrix, India’s leading Real Estate Broking and Development Company in
India, Abhishek Rathi has been spearheading dynamism with his rich industry experience. An
agile Marketing and Communications Expert, Mr. Rathi has contributed significantly to the
growth of Reliobrix as its strategist planner ideating proliferation of multi-faceted Residential
and Commercial Properties. Besides handling company’s development projects, Mr. Rathi is also
active representative of Paradigm Group Management and voices Non-IT businesses across
diverse platforms strengthening rural BPO development. Evangel of corporate relations and
strategic planning, Mr Rathi has honed expertise in managing and training team of 45
professionals setting new milestones of success in Real Estate sector. Adding to the countless
initiatives led by Mr. Rathi, there are over Rs. 150 cr. Alliances unfurled by him under the aegis
of the Paradigm Group. As Branch Sales Manager for a year he has an expertise of skillfully
handling Public Relations and Customer Support team. Rich work experience of Mr. Rathi
counts as association with prestigious groups like eCentric Solutions and the Rathi Group. The
span of two years under the Rathi Group made Mr. Abhishek earn extensive marketing and sales
adeptness spread demographically across Rajasthan, Tamil Nadu and Punjab. Perfect blend of
academic excellence and professional pro-efficiency, Mr. Rathi is an MBA with specialization in
Marketing, IT, HR from Indian Institute of Planning and Management. Apart from being a
seasoned communication expert, Mr. Abhishek share firm opinions about sensitive issues like
Economic Empowerment, Civil Rights encompassing societal development as a whole by
supporting organizations like Pali Seva Mandal, Rajasthan.
 RESEARCH
METHODOLOGY
OBJECTIVES OF THE STUDY

The objective of the summer training is to ensure that I as a management student develop in real
life experience for handling the specific project and also to develop all understanding of the
various management activities related to the area of my specialization. This training gives us a
substantial corporate exposure and also serves as a useful tool of interaction with the corporate
sector.

The project has been derived from the field of Marketing and is entitled as “How customer
relation is so important ”

The main objective of the study is:

Primary Objective:-
 To have the knowledge that what is the need of customer and what they want
 Identify customer potential for products.
 Secondary Objective:-

 To make consumer aware about the different product and price

 To increase the sales.
 To study about the consumer behaviors.
 Preference of consumers and why?
 To make a SOWT analysis.
 RESEARCH METHODOLOGY

TASK

As a part of Summer Internship Program we have been assigned to sale the residential and
commercial property of different builders. The task assign is to go different sites and try to make
contact to customers those who are looking for property at noida.

PROBLEM DEFINITION :-

 What are the various aspect in which different builders is lacking behind. What should be
done so that customers attract towards it?
 What are the problems why they are unable to fulfill the demand of the customer?

METHODS :-

 This research has been conducted through primary data. The data will be qualitative as
well as quantitative. The data has been collected through door-to-door visit and
telephonic interview.

RESEARCH DESIGN :-
 GEOGRAPHICAL LOCATION : The geographical location taken for the purpose of data
collection and research in noida.
 SAMPLE SIZE : The sample size for collecting for primary data 30 respondents. The
sampling is done through Random Technique.
 Our target are the only customer those who have go to different sites in search of
property.
DATA COLLECTION

Data collection is important step in any project and success of any project will be largely depend
upon how much accurate you will be able to collect and how much time, money and effort will be
required to collect that necessary data.

Data collection plays an important role in research work. Without proper data available for
analysis you cannot do the research work accurately.

This project is based upon Primary as well as secondary data (which have already collected and
stored). It is collected through annual report of the company, supported by various books and
websites. The study is qualitative in research so no analytical tools have been used. The project
is prepared after doing a qualitative analysis of the data collected. Some bar charts, graphs,
charts are used to make the data more understandable to all.
RESEARCH DESIGN

‘A research design is the arrangement of conditions for collection and analysis of data in a
manner that aims to combine relevance to the research purpose with economy in procedures.’ It
is a descriptive cross sectional design. It is the conceptual structure in which research is
conducted, it constitutes of blue print for the collection, measurement and analysis of data.

LIMITATIONS OF STUDY

 The availability of time was limited for the analysis of the huge power project.
 We cannot do comparisons with other companies unless and until we have the data of
other companies on the same subject.
 Only the printed data about the company will be available and not the back–end details.
 Future plans of the company will not be disclosed to the trainees.
 The major problem in completing the project is the time of 9 weeks. This is very less in
order to know about the overall objectives of the study.
 It is not possible to get cent percent correct information. The research was made
according to the information available from related departments.
SCOPE OF THE STUDY

This project is vital to me in a significant way. It does have some importance for the company
too. These are as follows –

 This project will be a learning device for the marketing student.

 Through this project I would study the various methods of the sales and customer
relationship.
 The project will be a learning of market, sales, and customer identification.
 This will show different (place) locations have different customer and demand.
DISCUSIONS
 DISCUSIONS

REAL ESTATE MARKET

Construction sector has been the focus sector for some time as its impact on the economy is big
by virtue of its being a huge employment generator. The real estate market is booming. Its
growing at around 12% per annum.

Today its boom time in the real estate market and homebuyers couldn’t have asked for a better
opportunity to buy a home. Indian developers are now not talking of anything less than world
class. Infrastructure and economic development of some cities as well as the housing shortages
are driving the boom. There is a fundamental change in the approach of the buyer, developer and
the government. They all are seeking quality development. The middle class demands the best
that money can buy. With the competition in the market, developers have to deliver the best
within specified time frames and the government, discharged from the duty of construction has
to keep everyone’s interest at heart.

The Major reasons for boom in the real estate market are:

EASY AVAILABILITY OF LOAN AND LOWER INTEREST RATE

There is easy access to loans. The housing finance has posted a growth of 29 percent in the last
fiscal, touching 53,685 crores. Further, interest rates on housing loans have come down and are
much lower, between seven to eight percent as compared to 13-14 percent five years ago.
AFFORDABILITY

Another major reason for boom is that housing in India has become more affordable in recent
times. A decade ago, a house cost nearly 15-20 times an individual’s annual salary. Today the
cost of a house has come down to just about three to four times an individual’s annual pay
package.

INCREASE IN NUMBER OF NUCLEAR FAMILIES

In the past, owing a home was a dream realized only after retirement. Largely because people
looked at it as a means of providing for their children, having themselves lived in a joint family
setup. Joint families are progressively getting included in the pages of history book even in a
country like ours. Not surprisingly the rise in the number of nuclear families is pushing demand
for housing further to cater to a generation that is not averse to taking risks. Nor are they hesitant
when it comes to paying a price to realize their dreams

INVESTMENT OPTION

Competitive offers by home loan companies combined with good quality projects developed by
reputed builders having a number of amenities have made investing in properties very attractive
Wherever there is growth and opportunity, investors are bound to be around and traditionally real
estate has been a safe investment option. Property is looked upon by many as an investment
option that appreciates substantially when compared to other traditional tools of investment.

MIGRATION OF INDUSTRIES

Another major reason for boom in the real market is the migration of industries to smaller towns
leading to rural progress. With villages turning into towns and towns becoming metros, the
property market is growing steadily. This revolution has directly resulted in greater demand for
not just housing but also for the overall real estate market with heightened demand for better
infrastructure, transportation facilities, entertainment zones, shopping malls, multiplexes and
more.
DATA ANALYSIS
 DATA ANALYSIS

Three tables and charts have been prepared for each of the three cities namely Noida and
Ghaziabad to analyze what respondents from each of these cities think about five cities included
in NCR namely Gurgaon, Noida, Greater Noida, Faridabad and Ghaziabad on the basis of five
parameters namely Location, Business Opportunity, Law and Order, Style of Living and
Infrastructural Development and also to know the reasons for which they bought the property.
 NOIDA

PERCEPTION OF PEOPLE ABOUT THE CITIES

Business Quality of Law and Infrastuctural

Location Opportunity living Order Development

Gurgaon 2 13 22 22 6

Noida 54 32 32 27 9

Greater Noida 0 2 2 7 41

Faridabad 0 9 0 0 0

Ghaziabad 0 0 0 0 0

Perception of people about the Cities

60

50 Gurgaon
40 Noida
30 Greater Noida
20 Faridabad
10 Ghaziabad
0
Location Quality of living infrastuctural
Development

Parameters
FINDINGS:

1. In Location, Noida is a clear winner with 54 out of 56 respondents choosing it

as the best location in the entire NCR. That is a huge percentage around 96%.
This shows that Noida people are happy with its Location. Noida is located close
to the Capital of India and is also very closely located to Indirapuram, another upcoming city.

2. In all parameters other than location, Gurgaon has also been ranked as no.1 by many
people.

3. One significant thing in this chart is that Faridabad was selected by many Noida respondents
as no.1 in case of business opportunities available.

4. The most significant thing indicated by the chart is that people of Noida have chosen Greater
Noida as no.1 in Infrastructural Development.41 out of 56 respondents have favourably
marked for greater Noida while only 9 have marked for Noida.
27
FIRST PULL TO CHOOSE THE HOUSING COMPLEX

Brand name Advertisements Location Affordability

1 0 40 31

Most Important Factor

0%
1%

Brand name

Advertisements
43%
Location

56% Affordability
FINDINGS:

1. In Noida just like in Gurgaon, location is the most important factor that pulls the people
to buy a new home.

2. Advertisements have no role in the sale of homes but as said before in the report
advertisements do add the advertised property as an option in the mind of the prospective
buyer.

3. According to respondents from Noida Brand name of the developer didn’t play a big role
in making them buy the property. Its probably because Noida doesn’t have highly popular
brands like Ansals, Unitech, Eros, DLF, etc.

4. Affordability is another major reason for the buying the property in Noida. As there is
hardly any popular developer in Noida and the homes provided in Noida are not as
luxurious as that in Gurgaon, the prices are very low as compared to the prices prevailing
in Gurgaon. In Gurgaon Higher class and Upper middle class people also buy homes in
large numbers whereas in Noida the number of high class and upper middle class people
looking for new home is very less.
MAJOR REASONS FOR SHIFTING

Quality
Better Better Healthy Increase in constructio
Reasons More Space Location facilities environment living status n

No. Of
people 31 28 35 11 13 9

Lack of Proximity to Job

Reasons facilities workplace transfer Own house Investment Others

No. Of
people 5 2 0 31 1 3

Main Reasons for Shifting

40
Number of people

35
30
25
20
15
10
5
0
Proximity to

Others
Better Location

Own house
Better facilities

Increase in living

Lack of facilities
More Space

Quality construction

Job transfer

Investment
Healthy environment

workplace
status

Reasons
FINDINGS:

1. One of the most important thing found out in the survey was that the one of the major reasons
to buy the house was the desire of people to have their own house. This reason was not at all
important in case of Gurgaon. This goes on to show that houses in Noida are very reasonable.
Mostly people earlier living in rent have bought properties in Noida either to avoid high rents
prevailing in Delhi or due to the desire of having an own asset.

2. Need for better facilities was tick marked by maximum number of people as a reason for
buying the property. This again proves the fact that people buying property in Noida are
generally from middle class who earlier used to live in less popular colonies of Delhi which
are deprived of essential facilities like water, power and safety.

3. Another major reason for buying the property in Noida is Need for more space. Generally
people earlier living in joint families or newly married couples prefer buying property in
Noida as they are affordable.

4. Only 1 out of 56 respondents have said that investment was the main reason to buy the
property, which is around 2 % of the total respondents. This goes on to show that people
don’t generally buy property in Noida for investment purpose.

5. Another important point to notice is that in Noida proximity to workplace reason is

insignificant. Its probably because virtually non-existence of BPO companies in Noida.
 GHAZIABAD

PERCEPTION OF PEOPLE ABOUT THE CITIES OF NCR

Quality of Law &

Location Business Opportunity Living order Infrastructure

Gurgaon 20 28 59 60 40

Noida 93 75 74 64 49

Greater Noida 2 6 9 12 48

Faridabad 1 17 2 5 0

Ghaziabad 34 24 6 9 13

Perception of People about the Cities

100
Number of People

90
80 Gurgaon
70 Noida
60
50 Greater Noida
40
Faridabad
30
20 Ghaziabad
10
0
Location business Quality of Living Law & order Infrastucture
Opportunity

Parameters
FINDINGS:
1. 1.Respondents from Ghaziabad have chosen Noida as the best location in the entire NCR.
As many as 93 out of 150 respondents have marked favourably for Noida which is around 60
% of the total respondents. This clearly goes to show that Ghaziabad respondents have good
image of Noida as far as location is concerned.

2. In all other parameters there is a clash between Noida and Gurgaon but Noida seems to lead
in every parameter.
3. In business opportunity Noida have again been favoured while rest four have almost same
image in the mind of Ghaziabad respondents.

4. In case of quality of living both Noida and Gurgaon have been marked by many as number
1. Style of living in other three places do not have enjoy good reputation in the mind of the
Ghaziabad respondents.

5. In case of law and order Ghaziabad and Faridabad are clear losers. This fact has been
observed in all the three cities.
6. In Infrastructure Greater Noida enjoys good reputation.
1. 31
FIRST PULL TO CHOOSE THE HOUSING COMPLEX

Brand Name Advertisements Location Affordability

14 11 85 92

Most Important Factor

5%
7%

Brand Name
46% Advertisements
Location
42% Affordablty
FINDINGS:
1. In Ghaziabad affordability is the main reason for the people buying property out there. The
occupied Housing complexes of Ghaziabad are pretty old and very reasonable. Developments
in Ghaziabad started much before it started in Gurgaon and Noida. So at that time prices
were low. Now with the massive development of Noida, Gurgaon as well as of Indirapuram
price of property have increased like anything.

2. Location is the second most important factor which makes people buy property in Ghaziabad.
Ghaziabad is located close to Noida as well as Delhi. Moreover Indirapuram, the real
upcoming area is its neighbour. Moreover Ghaziabad’s development took place years ago so
it already has lots of facilities available.

3. Advertisements and brand name did compel few to buy the property in Ghaziabad but still
they were not so important factors.
MAJOR REASONS FOR SHIFTING

Quality
More Better Better Healthy Increase in constructio
Reasons Space Location facilities environment living status n

No. of
People 49 71 37 9 11 2

Lack of Proximity to
Reasons facilities workplace Job transfer Own house Investment Others

No. of
People 9 12 5 54 1 20

Major Reasons for Shifting

80

70
Number of People

60

50

40

30

20

10

0
Others
More Space

Lack of facilities

Job transfer
Better Location

Increase in living

Quality construction

proximity to

Own house
Better facilities

Healthy environment

Investment
workplace
status

Reasons
FINDINGS:
1. Though Ghaziabad respondents have rated Affordability as the major reason for buying the
property in Ghaziabad but if we exclude affordability as a factor we find that location too
was a very important factor as we can see in this chart. 71 out of 150 Respondents have
marked location as a reason for buying the property i.e. around 50 % of the total respondents.

2. Just like in Noida, the desire to have an own house is a major reason to buy a property, in
Ghaziabad too. This proves the reliability of the previous chart which shows that the major
reason to buy a property in Ghaziabad is affordability.

3. Third most important reason for buying property in Ghaziabad is requirement of more space.

4. Same as Noida reasons like proximity to workplace and investment are almost insignificant.
ANALYSIS OF DATA COLLECTED FROM DEVELOPERS

Sales managers were asked to rank the above mentioned factors on the scale of 1-10 (where 1
stands for the most important factor and 10 stands for the least important factor). After
collecting the data, it was put in the excel sheet and then average for each of the factors was
calculated. In the above Bar chart averages have been shown. Factor with the least average is
the most important factor according to the developers, that people consider while purchasing the
property.
FINDINGS:

1. It is clear from the above bar chart that Location is the most important factor which people
consider while purchasing the property.

2. After location, quality of construction and safety are second and third most important factors
respectively.

3. Healthy environment, Water availability, Maintenance, Power Backup and club membership
fall in the middle category with average ranking ranging between 3.5-7.

4. Car Parking and Sports complex are least important factors and according to developers,
people don’t consider them much while choosing a property.
SWOT Analysis

1. Largest listed real estate company in Qatar in terms of real estate

development
2. Strong global presence
3. Strong asset base of huge land bank
Strengths 4. Prime location of projects

1.Need for more market transparency

2.Non compliance with international benchmarks and Debt burden to
Weaknesses hurt strategic goals

1.Strong high end apartment sales

Opportunities 2.Geographic expansion

1.Changes in real estate prices

2.Delay in projects beyond expectation
Threats 3.Fluctuating interest rate
 OTHER BUILDINGS SURVEYED

 Omaxe NRI City (Greater Noida)

 Omaxe Forest (Noida)
 Omaxe Royal Residency (Noida)
 Jaipuria Sunrise (Indirapuram)
 Ashiana Greens (Indirapuram)
 Ashiana Orchids (Greater Noida)
 Supertech Estate (Indirapuram)
 Supertech Avant Grade (Indirapuram)
 Eldeco Golf View Apartments (Greater Noida)
 ATS Green Village (Noida)
 Assotech Windsor Greens (Noida)
 Assotech Windsor Park (Noida)
RECOMMENDATIONS
 RECOMMENDATIONS

As RELIOBRIX enjoys good brand name and have a battalion of brand loyal customers it shall make sure that the
maintenance of its occupied housing complexes is taking place in the best possible manner.

 Due to stiff competition in the market Reliobrix shall focus on the Quality of homes provided to customer and
shall also try its best to meet different kind of requirement of different buyers.

 Reliobrix shall help and lure the prospective buyers by helping them in getting housing loans. These days even
banks are more than willing to provide home loans.

 Reliobrix shall go for more transperncy in the company it will help in cracking more deals.

 Reliobrix shall work on daily report and flow ups.

 Reliobrix shall go for new technology which can help to grow more.

 As I feel catching coustomer is very difficult task for us so use new techiniqies for meeting customer.

 .
CONCLUSION
 CONCLUSION

The major external factors which people consider while purchasing the property are Price, Availability of loan and
Proximity to workplace.

1. The major In-Locality factors which people consider while purchasing the property are Quality of construction,
Availability of water and Pollution-free environment

2. Perception of people about different cities of NCR

 Location wise Gurgaon and Noida are adjudged the best by the respondents
 Business opportunity wise Noida due to the mass presence of BPO company and offices of MNC’s and
Noida due to its proximity to Delhi are consider good by the majority of respondents.

 In Quality of living again Gurgaon and Noida leads the pack but out of the two Noida is better due to the
existence of Higher and upper-middle class people in large number.

 In Law and Order all the places are bad as per the respondents but out of the five Noida is the best.
 As far as infrastructural development is concerned Greater Noida enjoys good reputation among the
respondents of all the three cities.

3. In totality, both Location as well as Affordability together account for more than 95 % of the total responses.

4. In noida major reasons other than affordability and location, to purchase the property were proximity to
workplace and healthy environment.

5. In Greater Noida and Ghaziabad other major reasons were almost the same -desire to own an own house as
well as need for better facilities.
 BIBLIOGRAPHY

INTERNET LINKS

 www.Reliobrixgroup.com
 www.dlf-group.com
 www.ansalspropertiesltd.com
 www.eros-group.com
 www.eldecogroup.com
 www.omaxe.com
 www.parsvnath.com
 www.ashianahousing.com
 www.gurgaonproperties.net
 www.realestatencr.com
 www.gurgaonrealestate.com