Professional Documents
Culture Documents
Escalation Process
We Listen To You
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commercial use, as well as passing onto third parties in parts or in a revised from, is prohibited without explicit written
permission.
What is “We Listen To You”
MACAUTO INDUSTRIAL Co., LTD. reserves all rights. Any disclosure without written permission is strictly forbidden. Use is
only allowed in the standard project forum. Any further use, in particular the storage of data, duplication and any form of Page 2 of 4 www.macauto-group.com
commercial use, as well as passing onto third parties in parts or in a revised from, is prohibited without explicit written
permission.
When to submit a report
➢ You should use We Listen To You to report claims of inappropriate contact,
employee theft, threats of violence, fraud, harassment, discrimination, financial
misconduct, etc.
➢ All this are examples of instances that should be discussed with the local
management or human resources team. If there are any questions about what
type of concerns you should report to the line, feel free to consult with your
supervisor, manager, or human resources representative prior to submitting your
report.
MACAUTO INDUSTRIAL Co., LTD. reserves all rights. Any disclosure without written permission is strictly forbidden. Use is
only allowed in the standard project forum. Any further use, in particular the storage of data, duplication and any form of Page 3 of 4 www.macauto-group.com
commercial use, as well as passing onto third parties in parts or in a revised from, is prohibited without explicit written
permission.
Escalation Internal Process
We Listen To You
Direct Leader
MACAUTO INDUSTRIAL Co., LTD. reserves all rights. Any disclosure without written permission is strictly forbidden. Use is
only allowed in the standard project forum. Any further use, in particular the storage of data, duplication and any form of Page 4 of 4 www.macauto-group.com
commercial use, as well as passing onto third parties in parts or in a revised from, is prohibited without explicit written
permission.
What can you expect when you submit a report
➢ You will receive a report number following your call. Make sure you write
down and keep the report number, as it is your link back to your case. With
this number, you can recall to upload related documents, update your report
statements, and check the status of your case. It is recommended that all
reports are checked within 2-3 business days after submission.
➢ If you choose to make a report without disclosing your identity, this may limit
our ability to take prompt and immediate action. This may also limit our
ability to conduct a full and complete investigation. If you do decide to
remain anonymous, please make sure to provide as much information as
possible in your report (who, what, when, where, why/how) to better assist
in the investigative process. You will be able and encouraged to check your
report within 2-3 business days for updates.
MACAUTO INDUSTRIAL Co., LTD. reserves all rights. Any disclosure without written permission is strictly forbidden. Use is
only allowed in the standard project forum. Any further use, in particular the storage of data, duplication and any form of Page 5 of 4 www.macauto-group.com
commercial use, as well as passing onto third parties in parts or in a revised from, is prohibited without explicit written
permission.