Professional Documents
Culture Documents
Dalet S.A. (“Dalet”), having an address and place of business at 16 rue Rivay, 92300 Levallois Perret - France, and ADMC Abu
Dhabi Media Company, having an address and place of business at P.O. Box 63 Abu Dhabi - United Arab Emirates (“Customer”),
hereby agree pursuant to the existing Software Support Agreement (hereafter the Contract), entered into force on July 1st 2014, that
the following protocol of amendment and addendum, by the signature of both parties, supersedes and supplements the provisions in
the original agreement.
In accordance with the agreement, the Customer wishes to extend the Contract with one (1) year from the date of expiration.
2. Scope
The present addendum will extend the entire Contract with the services on the same terms and conditions as per the Contract as
described in the Order Form hereafter.
2- Support Plan
Other Support Services agreed in addition to the services included with the support plan subscribed
Remote investigation
(whenever the Customer cannot replicate the issue or provide Dalet the exact logs or when the issue cannot be resolved
with the help of support portal, the Customer will recommend support team to connect remotely and do the proper
diagnosis/troubleshooting of the issue.)
Regular communication though email to update the Customer on the latest patches or any developments with regards to Dalet
RSHD
Guidance and support with regards to the performance of Windows updates on all the servers and client machines as and
when required
Reviews of recommendations following VA scans before implementation on Dalet machines and database
3- Support Fees
Support renewal fee for period from SeptemberAugus1st, 2017 till August July31sth , 2018: 28385 €
Dalet Customer
Signature Signature__________________________________
Name Anthony_LE PALUD Name_____________________________________
Title Director of Customer Support Services Title______________________________________
Date Date