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NUMBER 7

2ND EDITION, 2010

PERFORMANCE MONITORING & EVALUATION

TIPS
PREPARING A PERFORMANCE
MANAGEMENT PLAN

ABOUT TIPS
These TIPS provide practical advice and suggestions to USAID managers on issues related to performance
monitoring and evaluation. This publication is a supplemental reference to the Automated Directive
System (ADS) Chapter 203.

may be necessary to effectively • Supports institutional memory of


INTRODUCTION address management requirements definitions, assumptions, and
This TIPS provides the reader with at that level. decisions.
an overview of the purpose and • Alerts staff to imminent tasks,
content of a Performance WHAT IS A such as data collection, data
Management Plan (PMP). It reviews quality assessments, and evaluation
key concepts for effective
PERFORMANCE planning.
performance management and MANAGEMENT • Provides documentation to help
mitigate audit risks.
outlines practical steps for PLAN (PMP)?
developing a PMP.
This discussion is focused primarily The Performance Management Plan WHY DOES
(PMP) is a tool designed to assist in
on developing PMPs at the program
setting up and managing the process
PERFORMANCE
level. The program level is
represented by the Assistance of monitoring, analyzing, evaluating, MANAGEMENT
Objective and Intermediate Results and reporting progress toward MATTER?
contained in the Results Framework. achieving the AO. PMPs enable
These form the key objectives that operating units to collect Performance management (or
USAID will achieve in a particular comparable data over time. The monitoring, evaluation, and
country or program over a specific PMP is intended to be a living reporting) represents USAID’s
period of time. Projects also document that is developed, used, commitment to using development
require their own Monitoring and and updated by the AO team. resources as effectively as possible
Evaluation (M&E) plans. Many The PMP organizes performance in order to achieve development
principles presented here can be management tasks and data over the results. Effective performance
applied to projects; however, some life of a program. Specifically, it: management is important to:
adjustments in tools and approaches

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• Maximize the impact of U.S. as soon as possible so that baseline the various players in making
foreign assistance programs. For data can be established. decisions.
example, a performance STREAMLINE AND FOCUS
management system informs us as KEY PRINCIPLES One of the greatest challenges in
to whether the development
hypothesis is correct or needs FOR EFFECTIVE developing a PMP is ensuring that it
is practical and streamlined.
adjustment. More importantly, it PERFORMANCE Developing a system with too many
affords the opportunity to make
these adjustments as necessary. MANAGEMENT indicators is as problematic as having
• Improve knowledge, transparency too few: such systems become too
DEVELOP A SOUND unwieldy to maintain over the long
of practice, and accountability. STRATEGY term. One way to avoid creating a
• Enable programs to withstand the
The results framework is the burdensome system is to review the
scrutiny of foreign assistance
foundation for the PMP (see TIPS indicators from a systematic point of
managers, Congress, The Office of
13: Building a Results Framework, view. Are all key areas covered?
Management and Budget (OMB),
for further detail). It is difficult to Are there indicators that are not
and taxpayers.
develop an effective PMP without a necessary? Second, be sure that
• Fulfill the requirements of the
set of clear, focused, and well- what the indicators are measuring is
Government Performance and
reasoned objectives. As a team is meaningful. For example, a team
Results Act (GPRA).
developing or refining the results may be able to easily count the
Performance management is integral framework, it is useful to brainstorm number of meetings between
to effective program operations. potential indicators to further define government and civil society
The development of effective the objective and clarify exactly organizations (CSOs), but does that
systems requires clearly-defined what the team will deliver. If the really matter? In defining indicators,
goals and objectives, effective team has difficulty in defining the team is creating incentives for
leadership, and team-oriented indicators, then some readjustment the program, and these incentives
approaches. The indicators that are or fine-tuning of the results need to be directed toward
chosen from the metrics by which framework may be needed. achieving the appropriate results for
program success is defined. the greatest development impact.
SEEK PARTICIPATION
Using the example above, we don’t
One of the most important want to create an incentive to
WHAT ARE THE principles for developing effective simply have more meetings. In this
REQUIREMENTS? PMPs is to seek participation at case, it may be preferable to
various points in the process. examine the quality of the
Each AO team is responsible for Missions should engage USAID's interaction or whether true
developing a PMP to measure partners, customers, and partnerships exist, and it is likely
progress toward achieving the AO stakeholders in the planning of that a qualitative indicator is better-
and the associated results identified approaches to monitor performance suited to measure the result we
in the results framework. It is and in the planning of evaluations. seek.
absolutely essential that the AO Experience has shown the value of
team be actively engaged in the PMP collaboration with relevant host USE THE DATA FOR
development process for the government officials, implementing DECISION-MAKING
resulting document to be effective. agency staff, contractors, grantees, The development of the PMP is only
While PMPs are required and are other donors, and customer groups the first step in establishing an
auditable, they do not need to be when preparing PMPs. They will effective performance management
approved outside of the Mission. have important insights on data system. Once the PMP is
USAID policies require a preliminary availability, the feasibility of developed, it is essential to
PMP to be submitted for each AO collecting the data, and issues that operationalize systems and to
with baselines and targets. The PMP should be considered in analyzing consider how data can be presented
must then be finalized before the data. Their participation is also in a way that will facilitate use in
implementation can begin (see ADS essential to ensure that data decision making, as well as influence
201.3.8.6). PMPs should be set up produced by the performance budget allocations and program
management systems are useful to changes.

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ENCOURAGE Figure 1. Elements of the Performance Management
TRANSPARENCY AND System
LEARNING
It is important to support a culture
of transparency and learning in
examining both success and failure.
Managing for results is not only a
simple question of whether targets
have or have not been met. There
are deeper questions that must be
asked: if targets aren’t met, why is
that the case? What is the manager
or the team doing to address those
problems? Managing for results
implies that program managers
respond effectively to changing
circumstances, unforeseen events,
and changes in the program’s
underlying assumptions. For
example, an economic growth
project might have to reassess
indicators, targets, or the entire
strategy following an economic
collapse.
Indicators by definition create
incentives, some intended and some
unintended. This makes it even
more important to ensure that
indicators are measuring the “right” organizational learning and tell
phenomena. Recognizing this and USAID’s story (ADS 203.3.2). A RECOMMENDED
incorporating it into how performance management system CONTENT
performance data are analyzed and consists of a number of elements
used is part of instituting more that, when combined, assist The following summarizes a
dynamic and flexible performance managers in instituting evidence- recommended outline for the PMP.
management systems. based programming (see Figure 1). Organizing the PMP in this manner
These elements include: provides context, ensures a linkage
to other management processes,
HOW DOES THE • The PMP.
and assists in operationalizing the
• Data Tables (sometimes included
PMP FIT INTO as part of the PMP and sometimes
performance management system.
The sections described below are
PERFORMANCE maintained separately to facilitate
intended to be brief and concise.
easier data analysis).
MANAGEMENT? • Data Analysis (systems and INTRODUCTION OR
Performance management is the processes set up to process data OVERVIEW
systematic process of (a) monitoring and consider its implications). Describe very briefly how the PMP
the achievements of program • Evaluations. was developed. It is also helpful to
operations; (b) collecting and • Data Quality Assessments. provide a summary of how the
analyzing performance information • Mission Management Processes, Mission organizes its performance
to track progress toward planned including portfolio reviews and management system. This section
results; (c) using performance other project-management may also summarize the Mission’s
information and evaluations to functions. process for reviewing and updating
influence AO decision-making and the PMP.
resource allocation; and (d)
communicating results achieved, or
not achieved, to advance
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THE RESULTS FRAMEWORK Reference Sheet (PIRS) 1 . The PIRS Indicators and TIPS 12: Data Quality
The PMP should include a graphic captures all the required elements of Standards for further detail). As an
representation of the Results the PMP. illustration, consider the following
Framework and corresponding example:
THE PERFORMANCE
indicators. This provides an overall MANAGEMENT TASK Indicator: Number of small
picture of the program and how it SCHEDULE enterprises receiving loans from
will be monitored. the private banking system.
The performance management task
MANAGING THE AO FOR schedule provides a summary of all Using this example, how are small
RESULTS the performance management tasks enterprises defined, e.g., all
This section describes how the PMP that the AO team will undertake. It enterprises with 20 or fewer
links to other management often takes the form of a matrix that employees, or those with 50 or 100?
processes, including evaluation and outlines the responsible manager What types of institutions are
portfolio (or other) reviews. and is designed to facilitate the considered part of the private
implementation of the data banking sector, e.g., credit unions or
Evaluation and Other Studies collection process. government-private sector joint-
Both monitoring and evaluation are venture financial institutions?
ANNEXES
essential elements for building The definition should be detailed
effective, evidence-based systems. Annexes may include any additional
enough to ensure that if various
While performance monitoring information that facilitates data
people at different times would be
systems show what is happening (for collection. For example, they might
given the task of collecting data for a
example, whether sales of target include additional detail as to how
certain indicator, they would collect
firms are increasing), evaluations can an indicator is calculated or an
identical data.
better explore why (see TIPS 11: actual tool for data collection (e.g., a
Introduction to Evaluation at worksheet to demonstrate how 2. UNIT OF MEASURE
USAID). qualitative data are collected). The unit of measure reflects
precisely how change will be
USAID policies require the AO
team to conduct at least one REQUIRED calculated (e.g., by percent, dollars,
or individuals). An indicator on the
evaluation during the life of each AO ELEMENTS OF THE value of exports might be otherwise
(ADS 203.3.6.1) to understand
progress (or lack thereof). As PMP well-defined, but it is also important
to know whether the value will be
indicators are selected, the team The key to developing a good PMP measured in current or constant
should also consider what broader is to include as much detail as terms, and in U.S. dollars or local
issues or questions are likely to possible to ensure that anyone who currency.
require evaluation. The AO team uses it clearly understands (a) what
might identify an evaluation agenda is being measured, (b) the data 3. DATA DISAGGREGATION
as part of the PMP development collection methodology, (c) the Data may be disaggregated in
process. Also, if an impact tasks and schedule associated with numerous ways, including gender,
evaluation is anticipated (including each indicator, and (d) how data will age, location, target organization, or
experimental or quasi-experimental be analyzed. some other dimension, in order to
designs), the PMP must be set up determine how development
with that in mind at the outset (see 1. PRECISE DEFINITION programs affect different cohorts.
TIPS 19: Impact Evaluation). Each performance indicator requires Disaggregated data help track
THE PERFORMANCE a detailed definition; the lack of a whether or not specific groups
INDICATOR REFERENCE detailed definition is one of the most participate in and benefit from
SHEET (PIRS) common problems that contribute activities. USAID policies (ADS
to a lack of objectivity and reliability 203.3.4.3) require that all
There is no required format for the (see TIPS 6: Selecting Performance performance management systems
PMP; however, USAID has
and evaluations at the AO and
developed a template that can be 1
This template is designed to facilitate project levels include gender
used or adapted as necessary called the development of the PMP at the sensitive indicators and sex-
the Performance Indicator program level. At the project level,
disaggregated data if the activities or
other tools may be used. For example,
project level M&E plans often take the
their anticipated results involve or
form of matrices. affect women and men differently. If

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so, this difference would be an pace of change anticipated. Data are collection or calculation method to
important factor in managing for most commonly reported on a enable it to be replicated
sustainable program impact. quarterly, semi-annual, or annual consistently over time. In order to
basis. In some cases, data are ensure objectivity, describe or
4. RATIONALE
reported less frequently. For include the:
A rationale briefly describes why the example, fertility rate data from
indicator was selected and how it • Techniques or instruments for
sample surveys may only be
will be useful for management. The acquiring data. It is often useful to
collected every few years, whereas
process of selecting indicators is include copies of the tool used to
data on contraceptive distributions
often based on considering trade- collect the data in the annex of
and sales from clinics' record
offs. That is, the optimal indicator the PMP (e.g., structured
systems may be gathered every
may not be the most cost-effective. questionnaires, direct observation
quarter.
By clearly documenting the rationale forms, templates, etc.) where
for the indicator, an outsider is 8. BUDGET IMPLICATIONS possible.
better able to understand the This section notes relevant budget • Sampling techniques for selecting
decisions underlying the selection issues, if applicable. Managers are cases (random sampling or
process. This is helpful when new responsible for including sufficient purposive sampling).
staff arrive, as well as for auditing funding and personnel for 10. METHOD OF DATA
purposes. performance management work. As ACQUISITION
a very general guideline, USAID
5. RESPONSIBLE OFFICE/ This simply refers to how USAID
policy suggests that five to ten
INDIVIDUAL will obtain the data. In some cases,
percent of program resources
For each performance indicator, it is should be allocated for performance USAID itself collects the data from a
important to identify the specific management. particular source, while in other
person and office responsible for cases, a project may report the data
collecting, analyzing, and reporting If adequate data are already available to USAID.
the data. from secondary sources, costs may
be minimal. In many cases, indicators 11. DATA QUALITY
6. DATA SOURCE will be integrated into project level ASSESSMENT PROCEDURES
Identify the data source for each management systems. On the other This section can be used to note
performance indicator. The source hand, if primary data must be how data quality will be assessed
is the entity from which the data are collected, costs will vary depending (see TIPS 12: Data Quality Standards
obtained. Data sources may include on scope, method, and frequency of and TIPS 18: Conducting Data
government departments, data collection. Sample surveys may Quality Assessments).
international organizations, other cost more than $100,000, whereas 12. DATA LIMITATIONS AND
donors, NGOs, private firms, rapid appraisal methods can be ACTIONS TO ADDRESS
USAID offices, contractors, or conducted for much less. THOSE LIMITATIONS
activity implementing agencies. Be
Investments in data should be cost- In this section, describe any known
as specific about the source as
effective and consummate with the issues with data quality and plans to
possible so the same source can be
importance of the data to the address those limitations.
used over time. Switching data
program. For example, it makes
sources for the same indicator can Example: Percentage of citizens
sense to invest more money in data
lead to inconsistencies and that are satisfied with municipal
that are fundamental to
misinterpretations, and should thus services.
understanding a program’s impact in
be avoided. For example, switching
high-priority areas. For more One limitation to consider in
from estimates of infant mortality
peripheral program elements, analyzing these data is that external
rates based on national sample
lower-cost or second-best options factors, other than USAID program
surveys to estimates based on
may be perfectly appropriate. performance, often affect
hospital registration statistics can
perceptions. This can be addressed
lead to false impressions of change. 9. DATA COLLECTION
by complementing public opinion
METHOD
7. FREQUENCY AND TIMING data with other indicators. For
This section describes exactly how example, the PMP may include
The frequency and timing for data
the data will be collected, including measures for the quality, timeliness,
collection should be based on how
the tools or methods to facilitate or cost of municipal services, in
often data are needed for
data collection. The key is to addition to public opinion to
management purposes, cost, and the
provide sufficient detail on the data
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facilitate better analysis of performance data to systematically • Is there a trend over time?
performance. compare alternative program • What kind of action is suggested
approaches in terms of costs as well as a result of the data?
The important point is that the team
as results, where possible. • What are the main contributing
understands and is transparent
about the strengths and weaknesses 14. DATA USE factors? Does the graphic convey
of these data. Audits often focus the highest priorities?
Once data analysis is complete, the
on whether AO teams understand next step is to consider how data 15. BASELINES AND
the limitations of the data they use. will be used and effectively TARGETS
For more in-depth information on presented to inform decision- Baselines and targets are generally
data quality issues, consult TIPS 12: making. included in a table at the bottom of
Data Quality Standards.
External reviews, reports, and briefings. the Performance Indicator
13. DATA ANALYSIS ISSUES Plan for reporting and disseminating Reference sheet, in a separate table,
It is useful to consider in advance, performance information to key or both. We recommend
how performance data for individual external audiences, including host- consolidating baseline and target
indicators or groups of related government counterparts, data in one table to facilitate easier
indicators will be analyzed. The collaborating NGOs and other data analysis and planning and to
following summarizes some partners, donors, customer groups, avoid potential data-entry errors.
common approaches for analyzing and other stakeholders. Some data
data: may be integrated with the Mission’s WHAT IS THE
communications strategy.
Comparing disaggregated data. For
Communication techniques may
PROCESS FOR
indicators with disaggregated data,
plan how it will be reported,
include reports, oral briefings, DEVELOPING A
videotapes, memos, or newspaper
compared, and analyzed.
articles.
PMP?
Comparing current performance The following describes a series of
Influencing management decisions. The
against multiple criteria. For each steps commonly used to develop a
ultimate aim of performance
indicator, plan how actual PMP. In practice, however, some of
monitoring systems is to promote
performance data will be compared these steps are more iterative in
evidence-based decision making. To
with (a) past performance, (b) nature.
the extent possible, plan in advance
planned or targeted performance
what management processes should STEP 1. ASSEMBLE THE
(for example, what additional
be influenced by performance TEAM
information is needed to understand
information. For example, portfolio
why targets are either unmet or The AO team leads the PMP
reviews, budget discussions,
surpassed?), or (c) other relevant development process. Using a
quarterly report briefings from
benchmarks (see also TIPS 8: team-based approach helps facilitate
implementing partners, evaluation
Baselines and Targets). a shared sense of ownership among
designs/scopes of work, office
those who use the PMP and
Analyzing relationships among retreats, management contracts, and
increases the likelihood that the
performance indicators. Plan how personnel appraisals often benefit
PMP will be used effectively. The
internal analyses of performance from this type of information.
team generally consists of the AO
data can be used to better
Effective presentation of data. team or, if the team is large, may be
understand interrelationships. For
Decision-makers require data to be broken into subgroups. Consider
example, how will a set of indicators
presented in a way that whether M&E expertise is needed
(if there is more than one) or a
communicates key points effectively. and how that expertise will be
particular AO or IR be analyzed to
Identify the key themes that emerge accessed. M&E experts can be
reveal progress? What if only some
from the data analysis process, and useful in helping the team focus on
of the indicators reveal progress?
then identify the best way to convey critical issues or solve problems
How will cause-effect relationships
those points. In some cases, it is (e.g., how to develop an indicator to
among AOs and IRs within a results
best to present the data in simple reflect the quality of a process).
framework be analyzed?
sentence form. Other times visual
Analyzing cost-effectiveness. The graphics, such as pie charts or
Government and Performance graphs, are more effective.
Results Act (GPRA) encourages Consider the following questions:
managers to plan for using
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STEP 2. DEVELOP A • Clearly understand the rationale there any opportunities for
WORKPLAN for the indicator. This should be streamlining?
Establish and confirm the process recorded in the PMP. STEP 6. DRAFT THE PMP
for developing the PMP for the • Develop a clear and precise
definition for the indicator. Once there is a general consensus
Mission or Office. Also identify:
on the “right” set of indicators to be
• Identify the data source.
• The major tasks to be completed. used, the team can move to the
• Consider potential data quality
• The schedule. next level of detail. Table 1, below,
issues. Identify how those issues
• The responsible person. For provides an example of a format.
can be addressed.
example, who will draft the PMP STEP 7. ESTABLISH
and incorporate comments? STEP 4. VET THE
BASELINES AND TARGETS
When, how, and from whom will INDICATORS
Baselines and targets should be
you obtain input for the PMP? In planning the PMP development
established once the indicators are
STEP 3. HOLD PMP process, the team should consider
finalized. If it is not yet possible to
WORKING SESSIONS how, when, and who to engage in
complete baselines and targets (for
the development of the plan. In
The objective of the first round of example, if baseline data have to be
some cases, key partners may be
PMP working sessions is to identify a collected in order to establish
involved in the first round of PMP
set of indicators that are necessary targets), note how and when they
development sessions. Another
and sufficient for each result in the will be obtained in the PMP.
approach is to develop a preliminary
results framework. The product of set of indicators for the results As the team identifies baseline and
these sessions is a results framework and share them for targets, minor adjustments may be
framework with a draft set of comment with key partners. Either made in terms of how the indicator
indicators for the AO and each IR. way, involving others in the process is expressed. For example, some
Review the Results Framework is critical to (a) creating buy-in for targets are easier to express in
Clearly understand and define key reporting, (b) ensuring a clear terms of a percentage of completion
terms. For example, if one result understanding of the larger or percentage of increase rather
is “improved institutional capacity objectives being sought, (c) than in absolute numbers (e.g., from
for delivering goods and services,” streamlining systems, and (d) $2.6 million to $5.4 million). For
specifically define improved capacity improving data quality. more detailed information on how
in terms of what is required and to set baselines and targets, see TIPS
The team may find that, by making
expected. What goods and 8: Baselines and Targets.
some minor adjustments, USAID’s
services will be produced? As the system can be better aligned with STEP 8. USE THE PMP
team defines these terms, potential the needs of the partner In order to use the PMP effectively,
measures begin to emerge. government or target populations. it is critical to share relevant parts
Develop Indicators Implementing partners are often with any entities that report into
able to provide a realistic USAID’s system For example, the
This process begins with
perspective on the practicality of team should share the PIRS with
brainstorming ideas. The first data and/or identify potential issues
question for the team to consider is implementing partners who are
in their collection. responsible for reporting data to
“What data are useful for
management purposes?” What data STEP 5. HOLD A SECOND USAID.
would indicate that the result is ROUND OF PMP WORKING One best practice is for the AO
being achieved? SESSIONS team to review data against the
Select Indicators for the AO Once feedback from partners is results framework with key partners
and Supporting IRs obtained, the team should hold for internal management purposes.
another set of working sessions to This provides an opportunity to
Refer to USAID’s criteria for process the comments. How will focus on the program-level
assistance in the selection of the team respond to key points? progress. Optimally, these reviews
indicators (see TIPS 6: Selecting What adjustments are necessary? occur semi-annually, just prior to
Performance Indicators). Among portfolio reviews.
the points are: This also provides a good
opportunity to review the system as
a whole. Are the main program
areas adequately covered? Are

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Table 1: Example of a Performance Indicator Reference Sheet

PERFORMANCE INDICATOR REFERENCE SHEET

AO: Increased Private Sector Led Growth


Intermediate Result 1.3.2: Increased Fiscal Sustainability in Target Municipalities
1. The value of own-source revenues in the municipal budget
Is this indicator used for reporting? No
DESCRIPTION
Precise Definition(s): The value of own-source revenues for each target municipality is defined as the amount (or value) of all
budget revenues, excluding donor budget support. Non donor budget support includes revenues from the central government, the
public sector and the private sector.
Unit of Measure: Euros Disaggregated by: 1) Category (property taxes, fees, fines) and
2) target municipality
Rationale: Increases in budget revenues generated by non-donor sources are critical to ensuring that municipalities are able to
provide services on a sustainable basis. In particular, the team will track the share of property taxes, which is expected to increase (as
opposed to fees and fines).
PLAN FOR DATA ACQUISITION BY USAID
Responsible Individual/Office: Jane Doe, EG Office Data Source: The Ministry of Finance and Economy

Frequency and Timing: Annual


Budget Implications (if relevant): Data available from existing
MFE systems and integrated into the project, so costs are low.

Data collection method: Municipalities submit their final budget to the Ministry of Finance and Economy. The implementing
partner will obtain the data from the Ministry of Finance and Economy (MFE) central system on an annual basis.

Method of data acquisition by USAID: The Economy and Sustainability Project will provide the data to USAID through the
project’s annual report. Annual.
DATA QUALITY ISSUES
Data Quality Assessment Procedures: Preliminary data quality issues were assessed during PMP development, dated 1/15/10.
Key Data Quality Limitations (if any) and Actions Planned to Address Those Limitations. The key data quality issue is to
ensure that budgets are consistently and accurately gathered from the municipal level to the Ministry. The project will be training
municipalities to ensure that systems and processes exist at the municipal level to accurately report budgets to the Ministry and to
ensure understanding of the central system. The implementers will periodically spot check the budget at the municipal level to
determine whether the numbers coming from the central system are accurate.
PLAN FOR DATA ANALYSIS, REVIEW, & REPORTING
Data Analysis Issues: The team expects that property taxes will be the key driver of revenues as opposed to fees and fines. This
needs to be analyzed and tracked.
Data Use: The AO team will review and analyze data just prior to portfolio reviews. Data will be reported during portfolio reviews
in the fall.
OTHER NOTES
Notes on Baselines/Targets: Baseline should be set just prior to the initiation of project activities. Targets should be set in
consultation with the implementer. The Democracy and Governance (DG) team will work with the Economic Growth EG team in
some (but not all) target municipalities. When targets are set, the team should consider whether the effect on targets for those
municipalities receiving both EG and DG assistance vs. those that are only receiving EG assistance.
Other Notes: The DG program works only in target municipalities, but these data are reported for all municipalities.

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For more information:
TIPS publications are available online at [insert website].

Acknowledgements:
Our thanks to those whose experience and insights helped shape this publication, including Gerry Britan and
Subhi Mehdi of USAID’s Office of Management Policy, Budget and Performance (MPBP). This publication was
updated by Michelle Adams-Matson of Management Systems International.

Comments can be directed to:


Gerald Britan, Ph.D.
Tel: (202) 712-1158
gbritan@usaid.gov

Contracted under RAN-M-00-04-00049-A-FY0S-84


Integrated Managing for Results II

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