Professional Documents
Culture Documents
The concept of virtual teams has existed for more than two decades (Terrie, 1987;
Kirkman, Rosen, Gibson, Tesluk and McPherson, 1995; Coyle and Schnaar, 1995), however, the
technology to fully optimize the benefits of a team with members in different parts of the world
conceivable that the pace of technology has in some ways outstripped the capability of workers
to keep up and adapt in a way where they can make a proactive and substantive contribution to
organizational goals. Based on initial research into this area of concern, there appears to be
insufficient guidance available to human resource (HR) practitioners and business managers in
determining which employees are a good fit for a virtual team, what predictors can be used to
accurately determine suitability, and how to effectively evaluate candidates for virtual
This paper will evaluate the current literature discussing theoretical and practical research
other members to a virtual team. The literature review spans four key areas of research that
frame the discussion and proposed approach for future research: the virtual team environment;
critical success factors in a virtual team; individual behaviors and other factors contributing to
team efficacy; and current practices in assessment for vetting and assigning virtual team
members. Based on the evaluation of current practices, a research approach is proposed that will
build on the currently defined success factors, and measure them in the context of how they
Problem Statement
There has been significant research into the technical underpinnings of the virtual team
environment, principally focused on the design and schematic work on the necessary information
technology (IT) infrastructure needed to connect far-flung team members using electronic
communication tools and resources (Badrinarayanan and Arnett, 2008; Henttonen and
manage such a virtual team are fairly well defined, at least based on what is known today about
boundary-spanning teamwork and communications (Cascio, 2000; Hertel, Geister and Konradt,
2005; Gibson and Cohen, 2003; Thomas and Bostrom, 2010). Largely missing from the research
are meaningful instruments and vetting tools to determine which team members can perform in
the virtual team environment. Without such predictors in place, the assignment of team members
is largely a trial-and-error exercise, leading to dysfunctional teams that underperform and may be
counterproductive to the goals of the parent organization (Thomas and Bostrom, 2010).
This is further reinforced in an MIT Sloan study on virtual teams, working in partnership
with global software developer SAP to evaluate 80 teams across 28 locations, including Brazil,
China, Germany and the United States. What the authors found is that subject matter expertise
and individual availability to participate on the team are often the sole criteria for the selection of
individuals for assignment to a virtual team. If a virtual team is going to have any chance of
achieving its assigned goals, those responsible for building the team must also take into account
the interpersonal and social skills and teamwork orientation of the proposed members, along with
their capacity and willingness to work in a “dispersed team” environment (Siebdrat, Hoegl and
Ernst, 2009).
VIRTUAL TEAMS
3
Knowledge workers in particular must master the ability to work in virtual teams and
Willyerd, 2010). In The 2020 Workplace: How Innovative Companies Attract, Develop and
Keep Tomorrow’s Employees Today, the authors describe the “über-connected (230)”
organization of the next decade and outline the keys to success in the workplace of the future, all
based on the ability to effectively communicate, collaborate and work with counterparts that are
in other parts of the world. They outline ten key areas where human resources can play a key
role, among them driving systems thinking, creating an inclusive culture, becoming “über-
Research Question
workplace of the future, what assessment tools and resources can human resources professionals
offer to their supported organizations that will accurately predict the likelihood of success of
Background
Identifying appropriate assessment tools and resources for the selection and assignment
conditions of the virtual team itself (Helms and Raiszadeh, 2002). Based on the research, there
appears to be a logical clustering that begins with an understanding of the virtual team
environment, proceeds to the success factors of a virtual team, then addresses the necessary
VIRTUAL TEAMS
4
knowledge, skills and abilities (KSAs) an individual needs to be successful in such a team, and
finally provides the assessment and selection tools and criteria currently available.
Virtual teams are a necessary response to the increasingly complex and diffuse nature of
business in a global economy that relies heavily on technology, networks and strategic
partnerships (Lurey and Raisinghani, 2001). When correctly structured and implemented, the
virtual team is capable of providing the parent organization with flexibility to meet the constantly
changing competitive market, at the same time creating boundary-spanning potential into
different markets, countries and alliances that may have been inaccessible in the traditional
organizational model.
One of the first authors to lay claim to the term “virtual corporation,” (Davidow and
Malone, 1992) put a finer point on this emerging theme in The Future Arrived Yesterday, stating:
“Every trend in the corporate world – technological, managerial, financial, and cultural – is
organizational structure, and their replacement with networks of free agents (Malone, 2009).”
change, in which decentralization and flattening of hierarchies is the norm and constant
reorganization is fundamentally changing the way we work within a corporation. As free agents,
employees take on a greater responsibility to seek out opportunities to apply their skill sets and
Hertel, Geister and Konradt offer the following definition of virtual teams: “Virtual teams
consist of two or more persons who collaborate interactively to achieve common goals, while at
least one of the team members works at a different location, organization, or at a different time
More simply put, a virtual team is “a physically dispersed task group that conducts its
business through modern information technology (Kreitner, Kinicki and Cole, 2007). The
common denominator in every definition reviewed appears to be the distance between members
of the team, and the use of technology to overcome distance in order to achieve assigned goals
and objectives.
communication (CMC) tools, and collaboration on work that is distributed across one or more
dimensions (Hertel, Geister and Konradt, 2005). Lurey and Raisinghani identified the following
order of frequency of use: e-mail; shared databases and groupware; and video conferencing
(2001). While their study is nearly ten years old at the time of this writing, it appears that e-mail
continues to rank first in use, at least in frequency. Thomas and Bostrom, using the alternative
term “information and communication technology” (ICT), identify e-mail, telephone calls, and
It should not be assumed that a virtual team is comprised of the members of a common
employer, as increasingly there are cases where such teams are constructed to include outside
consultants, other strategic partners and businesses, and individuals with specific skill sets that
VIRTUAL TEAMS
6
would otherwise not be available to the team and its parent organization (Cascio, 2000). When
managed correctly, these “alliances” have the potential to break down barriers and rapidly
collaborate on projects such as new product development, engineering and architectural projects,
According to Peterson and Stohr there are seven basic types of virtual teams: networked
teams; parallel teams; project teams; production teams; service teams; management teams; and
action teams (2003). This research will focus primarily on the virtual project team, which
typically works together for a defined period of time, with assigned tasks that are non-routine,
expected results that are observable and measurable, and where the team itself has decision-
“Can teams that don’t spend time physically together be effective?” So begins a
McKinsey Quarterly article exploring virtual teams (Benson-Armer and Hsier, 1997, pg. 19). To
complete the thought, “The answer is yes – so long as they can find a way to build credibility and
trust (19).” As companies were just beginning to embrace e-mail and as globalization was
beginning to take hold in 1997, McKinsey evaluated a number of companies that had begun the
objectives, such as Boeing Corporation. In support of Boeing’s 777-series aircraft design and
manufacturing project, 230 cross-functional teams were utilized, with up to 40 members on any
given team. This global effort involved around 500 suppliers spanning 12 countries, as well as
four airline customers. Such is the nature of today’s increasingly complex and networked
business model, which necessitates the ability to work across geographical, cultural and in some
cases corporate boundaries to achieve business results. To succeed in such a scenario, virtual
VIRTUAL TEAMS
7
teams are needed that can effectively communicate, overcome cultural differences, create
relationships based on trust, and master the technology needed to keep the project moving
Jon R. Katzenbach and Douglas K. Smith posited four “team basics” in their book, The
Wisdom of Teams. These “basics” are cited in the McKinsey article (Benson-Armer and Hsier,
1997): complementary skills, goals, accountability and a common approach to the work. These
“basics” are common to all teams, but in the virtual team environment these become more
critical and more difficult to manage. Because of the virtual nature of the team, the authors
observed that teams struggled to get the resources and support that they needed to get the job
In establishing a virtual team, once a clear purpose has been set, it is necessary to
evaluate factors that can contribute to the success of the team as well as those factors which
might derail its progress (Beyerlein, 2008). Using Lewin’s force field analysis, the author
presents the following scenario of driving and restraining forces related to virtual teams:
commitments
Clarity of the project and goals Time zone differences
Beyerlein offers these driving and restraining forces as examples, and the list is not
comprehensive. His recommendation is that managers take the time to consider the goals of the
virtual team, the environmental factors that may help or hinder the team in its mission, and look
for ways to overcome the restraining forces. He also proposes the use of a scoring system for the
driving and restraining forces, using positive scores for drivers and negative scores for restraints
to ensure that the initial start has any likelihood of being successful based on the analysis of the
In The Handbook of High Performance Virtual Teams, Stavros offers some perspectives
on “sensemaking” within the virtual team environment, summarizing with a “five C” model that
includes: clarity, connection (and coordination), candor, co-creation and commitment (2008).
While originally designed for an academic setting, these principles appear to have relevance for a
typical virtual team setting as they draw on lessons learned in a distributed learning environment
and in embracing new tools for communication and collaboration in the classroom that are
Lurey and Raisinghani offer a number of predictors for success of a virtual team in their
study, listed here in rank order based on mean score (with 5.0 being the highest possible score):
job characteristics (3.47); executive leadership style (3.17); team members satisfaction (3.14);
VIRTUAL TEAMS
9
reward system (3.03); internal team leadership (3.01); tools and technologies (2.95); selection
procedures (2.85); team members relations (2.83); and team process (2.71) (2001).
The authors derived the following from their research, based on the analysis of correlated
data, and provide the following recommended steps in implementing virtual teams: designing
team processes that support the workflow and team interaction; facilitate and encourage effective
team relations and communications; develop a reward system that takes into account the
dynamics and work product of a team; and ensure that qualified members are selected for the
motivation (Harwood, 2008), also referred to as the DCOM model. Direction is required in order
for the team to have a purpose; performance against the defined objectives is predicated upon the
competence of the team members; technology underpins the successful interactions of the team,
creating opportunity to perform; and motivation is achieved, at least in part, through the
contributions.
satisfaction are identified as key to the effectiveness of a team (Newman, 2005). Within the team
or group, one or more members may play a role in conflict management and mediation; seeking
compromise; acting as gatekeepers to ensure full participation and control of the flow of
communication; and encouragement to create a supportive climate where all members feel
There are certain processes and supporting behaviors required for a group to function and
perform, among them seeking, sharing and clarifying information; initiating activities;
elaborating and summarizing; and moving the group to consensus (Newman, 2005). These hold
true for groups and teams that meet face-to-face as well as those convening virtually.
Inc., the following three dimensions of “virtuality” were identified and evaluated: time spent
together as a time versus time apart; dispersion of team members to multiple locations; and time
dedicated to the specific nature of the virtual team project. These dimensions could be further
refined to read time, distance, and involvement. To compensate for or span these dimensions,
virtual teams need to build trust quickly, create synergy and effective group processes, focus on
inclusion and involvement of all team members, seek team members who have the necessary
technical and interpersonal skills, and develop effective feedback loops (Kirkman, Rosen,
processes and the establishment of protocols very early in the team’s formation improves the
likelihood of effective engagement of team members and collaboration among the team. To this
end, Hoefling has created a team development process checklist (2008) that outlines
considerations for team assignment and factors for success. For example, it is important to have
an understanding early on as to the previous experience the team’s members have in similar
virtual settings, and to gain insights based on their lessons learned. It can be helpful to
understand their career goals and aspirations to check for alignment with the purpose of the team,
VIRTUAL TEAMS
11
and to evaluate and assess the inclusiveness and communication capabilities each person brings
to the team.
The Hoefling checklist provides an implicit statement of the success factors in the outline
of the following planning and interaction elements: stating and clarifying goals; identifying
available resources; setting performance standards; establishing roles and responsibilities for all
team members; defining decision making process and authority of members; and setting the
gaps in understanding that lead to poor performance or disengagement of team members (Gibson
and Cohen, 2003; Kerber and Buono 2004). Virtual team leaders need to effectively address the
following five hurdles and areas of weakness to ensure that the virtual team can succeed:
technology (ICT) resources; intra-organizational trust and relationship issues; and ICT
upon their “fit” for that type of structure, and a person-environment (P-E) fit study was
conducted by Shin (2004) to evaluate the congruence of any given individual’s attributes,
capabilities and work style preferences to those required in the typical structure and setting of a
virtual team. The individual attributes tested included: autonomy, flexibility, diversity, trust,
computer literacy, time management skills and the ability to work autonomously. Based upon
VIRTUAL TEAMS
12
values assigned to each of these attributes for matching against the person-organization, person-
group and person-job fit, the P-E fit study was able to yield individual scores in predicted
Based on this study, Shin highlighted the following attributes as most closely correlated
with success in a virtual team setting: high autonomy, flexibility, valuing diversity, and
willingness to trust others. These findings are directly relevant to human resources (HR)
practitioners as they can serve as desired attributes in the recruiting process as well as in the
training and development efforts of the parent organization seeking to launch high-performing
virtual team members, it is essential to have a working list of the necessary knowledge, skills and
abilities (KSAs) that are most closely aligned to the work of a virtual team. These will likely
include some or all of the following: proficiency with technology tools; knowledge and practice
of etiquette for electronic communication; the ability to build effective relationships and work as
a member of a team; communication (in writing and via electronic media such as
videoconference) in a virtual setting and across cultures; the ability to work with data; ability to
manage projects; and the ability to exercise self-management to include effective time and
2009).
Building on related work in the academic field, Newman (2005) offers an extensive list
of the knowledge, skills and abilities (KSAs) of effective virtual team members, including:
“Technology is the remote worker’s lifeline (Cascio, 2000, pg. 82).” Consequently, one
of the key skills required for an individual to succeed in a virtual team environment is a high
level of capability and comfort with technology and computer-based tools, software and other
Finally, while alluded to earlier in this paper, the need for virtual team members to be
self-sufficient and self-managing is quite possibly the linchpin of the virtual team’s ability to
function for any significant period of time. Because it is not possible for a team manager to apply
traditional methods of control and oversight with a virtual team (Siebdrat, Hoegl and Ernst,
2009), increasingly those management responsibilities are diffuse and fall to the individual team
members to deal with situations that inevitably arise and to take initiative to solve problems
rather than waiting for management intervention. Consequently, this skill set must be carefully
defined and included in any vetting criteria that will be used for the assignment of individuals to
a virtual team.
For a virtual team to be effective, it must first satisfy the same principles, or “basics” as
identified by Katzenbach and Smith, as those of face-to-face teams: complementary skills, goals,
accountability and a common approach to the work. In addition, the virtual team must be able to
take on additional functions of self-sufficiency and performance across time and space,
including: production and task performance; team member support; and maintenance of group
Based on extensive research of the available assessment tools and resources that are
available, the following four tools are presented as potential starting points for accurately
predicting the success of a team member being considered for assignment to a virtual team: the
Virtual Team Competency Inventory (VTCI) (Hertel, G., Konradt and Voss, 2006); the
Organizational Precursors Assessment tool (Willett, 2000); the Virtual Team Operations survey
(Steege, 2003); and an adaptation of the Knowledge, Skills and Abilities (KSAs) of Effective
Virtual Team Members list discussed earlier in this paper (Newman, 2005).
In the Sabre, Inc. study, some of the best practices that emerged in the selection process
included the use of relevant behavioral interviewing questions, coupled with simulations of the
work environment to evaluate individual work styles and tendencies; and the use of interview
and screening panels comprised of employees with actual experience on a virtual team. Their
purpose was to elicit responses from potential team members that would show whether the
candidates had the necessary balance of technical and interpersonal skills to succeed on a virtual
The figure below provides a theoretical framework for the Virtual Team Competency
Index (Hertel, Konradt and Voss, 2006), which is based on an analysis of the following 11
VIRTUAL TEAMS
15
independence, persistence, interpersonal trust, and intercultural knowledge, skills and abilities
(KSAs). These attributes are analyzed in the context of the task work, teamwork and tele-
cooperation KSA groupings. In their study, Hertel, Konradt and Voss were able to validate ten of
the 11 subscales based on their correlation with team member performance and motivation, with
the one exception being intercultural KSAs due to insufficient experience in this area among the
tested population.
VIRTUAL TEAMS
16
An effective assessment tool should take into account the purpose of the virtual team; the
knowledge, skills and abilities (KSAs) that will be required to perform and achieve the defined
team goals; and a way to measure individual personality type, traits, preferences and
characteristics (including cultural nuance) which could positively or negatively impact the
overall composition, interactions and success of the team (Bing, 2004). Coincidentally, Dr. Bing
is the founder and chairman of ITAP International, which offers another instrument called the
“Global Team Process Questionnaire (GTPQ)” which was considered for this project but ruled
out as it provides measurement of the global team in place, without any observed predictive
Research Proposal
Purpose
The purpose of this research is to identify, through testing and longitudinal evaluation of
results, an assessment tool that can accurately predict the success of an individual in a virtual
team environment, given the purpose of the team and the technical knowledge, skills and abilities
In order to evaluate assessment tools and resources that HR should make available to
accurately predict the likelihood of success of individual contributors prior to assigning them to
virtual teams, some success factors are necessary with which to gauge the efficacy and predictive
capability of the given instruments. For the purpose of this study, the following five criteria will
be used to evaluate whether a successful outcome was realized, and to establish its linkage to the
selection of team members at the onset of the project: the ultimate results of the team’s work;
retention of team members (Shin, 2004); individual satisfaction of team members (Shin, 2004;
Newman, 2005); stakeholder satisfaction with the team’s contribution and/or results (Newman,
2005); and an analysis of the criteria used to validate the initial assignment of team members.
research will be as follows: within the virtual project team setting, a collaborative effort that can
team members in at least two different countries and representing at least two different functional
Methodology
VIRTUAL TEAMS
19
success and resultant virtual team effectiveness, an initial pilot study is likely the most
appropriate starting point. Four anticipated virtual project teams will be selected within the same
parent organization, and for each of the teams on of the four tools will be assigned for use in the
?
In the table above, there are three points at which the questionnaire would be
administered to key stakeholders in the virtual team process: prior to each team’s official start on
Form
their respective projects; at the early stage of performance; and upon conclusion of the team’s
assigned role, whether based on their ultimate success in achievement of goals or in their
dissolution based on other factors. Team One will use the Organizational Precursors Assessment
(OPA) to determine candidate “fit” (Shin, 2004) for the team. Team Two will use the Virtual
Team Operations (VTO) tool. Team Three will use the Virtual Team Competency Inventory
VIRTUAL TEAMS
20
(VTCI) tool. Finally, Team Four will use the Knowledge, Skills and Abilities (KSAs) of Virtual
At the onset, each team member will complete a questionnaire that gauges their level of
individual satisfaction with the team they have been assigned. Once each team reaches its
performing stage, the team members will once again complete a satisfaction questionnaire. In
addition, the team leader will complete a similar questionnaire that also queries their
observations on team efficacy, cooperation and interaction between the team members. Finally,
once each of the teams has completed the assigned tasks or is otherwise determined to have
reached a point where the team is no longer required, individual members will complete a more
the organization, and a subjective assessment of the contributions of the other team members.
The team leader will complete a similar questionnaire, as will the virtual team’s principle
customer or recipient of the final work product. Success will be based on a qualitative analysis of
the survey results yielding a score in each of the following areas: results of the team’s work;
team member satisfaction; team member commitment to the organization; and stakeholder
The four assessment instruments will be tested discretely in the pilot phase, and the
candidates being considered for each of the four selected teams will complete only one of the
assessments. At each of the two subsequent survey stages, all participating team members will
complete a questionnaire that evaluates the following impressions and satisfaction indicators,
loosely based on the work of Lurey and Raisinghani in their “Virtual Teams Survey” designed
common elements of success and failure in the team performance that can be attributed to
individual strengths and weaknesses. It will be necessary to evaluate these individual effects in
the context of what could reasonably be determined at the onset, during the selection phase, and
draw correlations between areas of strength that made observable positive impacts on the team’s
performance as well as those areas of weakness that inhibited the team’s performance.
Conclusion
Now that virtual teams have become more or less standard components of modern
business practices, it is important that human resources practitioners put forward the most
effective tools and resources available to help their supported organizations realize the benefits
and competitive advantages of virtual teams while minimizing the potentially negative impacts
of teams bound together by technology. For more than two decades, much research has been
carried out and much more has been written on the creation, implementation and management of
virtual teams. However, remarkably little research exists to aid in the selection, training and
VIRTUAL TEAMS
22
development of team members prior to their assignment to a virtual team. As a result, technology
is being introduced to speed up and streamline virtual team processes that are not fully
optimized, leading in some cases to increased efficiency in the short term but more frequently
causing frustration, misunderstandings, team dysfunction and other human side effects, in part
because the capability of technology is not calibrated to the readiness of the team members.
Harvard Business Review article and related case study, wherein the authors noted that the
underperformed those teams where technology and human resource requirements were addressed
in tandem. And in cases where the enabling technology was the sole focus: “The computer
revolution missed a step. When companies went from enterprise computing to individual
computing, they jumped over the small-group level, where the preponderance of work takes
This proposed research will help human resources and business managers make better
decisions about whom to assign to a virtual team, and will provide specific areas of emphasis for
move to an increasingly virtual and technology-based structure, these skills and selection criteria
will be essential, not only as a way to compete in the global market, but also as a means to
preserve talent, intellectual capital and competitive advantage in the knowledge economy.
role in this area, and the relevance of HR in the future may depend upon how aptly the function
can adapt and apply itself to the dynamic virtual team environment. We can reasonably assume
VIRTUAL TEAMS
23
that technology will not slow down to wait for HR to catch up, so this becomes a challenge akin
to mounting a horse that is in full gallop, reining it in and harnessing its capability without being
trampled or thrown clear. Such are the challenges of the twenty-first century knowledge
economy, and HR professionals will have to be up to the task. For many, this work structure is
already the norm, and for others this change is lurking just around the corner.
VIRTUAL TEAMS
24
References
Ante, S. (2009). The corporate shape shifters. Bloomberg BusinessWeek. Retrieved from
http://www.businessweek.com/magazine/content/09_25/b4136069184321.htm.
Badrinarayanan, V. and Arnett, D. (2008). Effective virtual new product development teams: an
integrated framework. Journal of Business & Industrial Marketing, 23(4): 242-48.
Benson-Armer, R., and Hsieh, T. (1997). Teamwork across time and space. McKinsey Quarterly,
(4): 18-27.
Beyerlein, M. (2008). Force field analysis for virtual teams. In Nemiro, J., Beyerlein, M.,
Bradley, L. & Beyerlein, S. (Eds.), The handbook of high performance virtual teams: a
toolkit for collaborating across boundaries. San Francisco, CA: Jossey-Bass.
Bing, J. (2004). Metrics for assessing human process on work teams. International Association
for Human Resource Information Management Journal, 8(6): 26-31.
Bughin, J., Chui, M. and Johnson, B. (2008) The next step in open innovation. McKinsey
Quarterly, (4): 112-22.
Coyle, J. and Schnarr, N. (1995). The soft-side challenges of the “virtual corporation.” Human
Resources Planning, 18(1): 41-42.
Davidow, W. and Malone, M. (1992) The virtual corporation. New York, NY: HarperCollins
Business.
Gibson, C. and Cohen, S. (2003). Virtual teams that work: creating conditions for virtual team
effectiveness. San Francisco, CA: Jossey-Bass.
Griffith, T, Sawyer, J. and Neale, M. (2003). Virtualness and knowledge in teams: managing the
love triangle of organizations, individuals, and information technology. MIS Quarterly,
27(2): 265-87.
Helms, M. and Raiszadeh, F. (2002). Virtual offices: understanding and managing what you
cannot see. Work Study, 51(5): 240-47.
Henttonen, K. and Blomqvist, K. (2005). Managing distance in a global virtual team: the
evolution of trust through technology-mediated relational communication. Strategic
Change, 14(2): 107-19.
Hertel, G., Geister, S. and Konradt, U. (2005). Managing virtual teams: a review of current
empirical research. Human Resources Management Review, 15(1): 69-95.
Hertel, G., Konradt, U., & Voss, K. (2006). Competencies for virtual teamwork: Development
and validation of a web-based selection tool for members of distributed teams. European
Journal of Work & Organizational Psychology, 15(4): 477-504.
Hinrichs, G. (2008). Connect: Team-building ground rules tools. In Nemiro, J., Beyerlein, M.,
Bradley, L. & Beyerlein, S. (Eds.), The handbook of high performance virtual teams: a
toolkit for collaborating across boundaries. San Francisco, CA: Jossey-Bass.
Hoefling, T. (2008). Sample team development process checklist. In Nemiro, J., Beyerlein, M.,
Bradley, L. & Beyerlein, S. (Eds.), The handbook of high performance virtual teams: a
toolkit for collaborating across boundaries. San Francisco, CA: Jossey-Bass.
Horwitz, F., Bravington, D. and Silvis, U. (2006). The promise of virtual teams: identifying key
factors in effectiveness and failure. Journal of European Industrial Training, 30(6): 472-
494.
Järvenpää, S. and Leidner, D. (1998) Communication and trust in global virtual teams. Journal
of Computer-Mediated Communication, 3(4). Retrieved from
http://jcmc.indiana.edu/vol3/issue4/jarvenpaa.html.
Kalleberg, A., Knoke, D. and Marsden, P. (1995). Interorganizational networks and the changing
employment contract. Retrieved from www.soc.umn.edu/~knoke/pages/nos96.htm.
Kerber, K. and Buono, A. (2004). Leadership challenges in global virtual teams: lessons from the
field. S.A.M. Advanced Management Journal, 69(4): 4-10.
Kirkman, B., Rosen, B., Gibson, C., Tesluk, P. and McPherson, S. (1995). Five challenges to
virtual team success: lessons from Sabre, Inc. Academy of Management Executive, 16(3):
67-79.
Kreitner, R., Kinicki, A. and Cole, N. (2007). Fundamentals of organizational behavior: key
concepts, skills & best practices. New York, NY: McGraw-Hill.
VIRTUAL TEAMS
26
Lee-Kelley, L. (2002). Situational leadership: managing the virtual project team. Journal of
Management Development, 21(5/6): 461-476.
Lurey, J. and Raisinghani, M. (2001). An empirical study of best practices in virtual teams.
Information & Management, 38(8): 523-544.
Malone, M. (2009). The future arrived yesterday: the rise of the protean corporation and what it
means for you. New York, NY: Crown Business/Random House.
Management Assistance Program (MAP) for Nonprofits. (2009) Human resources and virtual
teams. Retrieved from http://managementhelp.org/grp_skll/virtual/hr_team.pdf.
Majchrzak, A., Malhotra, A., Stamps, J. and Lipnack, J. (2004). Can absence make a team grow
stronger? Harvard Business Review, 82(5): 1-9.
Meister, J. and Willyerd, K. (2010). The 2020 workplace: how innovative companies attract,
develop, and keep tomorrow’s employees today. New York, NY: HarperCollins Business.
Newman, L. (2005). Building effective virtual teams: using selection interviews and peer
assessment. 18th Annual Conference on Distance Teaching and Learning. Retrieved from
http://www.uwex.edu/disted/conference.
Oertig, M. and Buergi, T. (2006). The challenges of managing cross-cultural virtual project
teams. Team Performance Management, 12(1/2): 23-30.
Seiling, J. (2008). Connection: membership principles tool. In Nemiro, J., Beyerlein, M.,
Bradley, L. & Beyerlein, S. (Eds.), The handbook of high performance virtual teams: A
toolkit for collaborating across boundaries. San Francisco, CA: Jossey-Bass.
Shriberg, A. (2009). Effectively leading and managing a virtual team. Business Review,
Cambridge, 12(2): 1-2.
Siebdrat, F., Hoegl, M. and Ernst, H. (2009). How to manage virtual teams. MIT Sloan
Management Review, 50(4): 63-68.
Steege, T. (2003). How mature are your virtual team work processes? [Virtual team operations
survey] Retrieved from http://www.transformstrat.com.
Tabari, M. and Kaboli, A. (2004). Managing virtual teams. Proceedings of the Fifth Asia Pacific
Industrial Engineering and Management Systems Conference. Retrieved from
http://www.apiems.net/archive/apiems2004/pdf/apiems2004_10.6.pdf.
Terrie, D. (1987). Local-area networks: goal shifts to teamwork. Computerworld, 21(23): 1-13.
Thomas, D., and Bostrom, R. (2010). Vital signs for virtual teams: an empirically developed
trigger model for technology adaptation interventions. MIS Quarterly, 34(1), 115-142.
Vakola, M. and Wilson, I. (2004). The challenge of virtual organization: critical success factors
in dealing with constant change. Team Performance Management, 10(5/6): 112-120.
Willett, C. (2000). Organizations out of whack: aligning the precursors to virtual teams.
[Organizational Precursors Assessment tool] Retrieved from
http://gilgordon.com/downloads/willett.html.