Job Description Page 1 of 3

Job Profile Name: Sales Engineer – ISM ELA

Function Area Sales
Location:

Master Job Profile

a. Summary of Job Contents

Responsible for providing ongoing support to high value clients and identify new revenue opportunities with major
accounts.

b. Key Responsibilities

• Works closely with ELA Sales Manager to develop individual customer roadmap and action items that focus on key needs
• Responsible for actively identifying, negotiating and maximizing new business opportunities.
• Manage the day-to-day activities of key customer including providing quotation, ordering and resolving complex
customer issues.
• Regular visits to targeted customers to build rapport and attend to enquiries.
• Attends to product complaints and suggestions from customers
• Shares and imparts technical knowledge, skills and experience to customers by providing technical consultation
• Other duties assigned by ELA Sales Manager

c. Core Dimensions
Area of Responsibility SE ELA ISM
Budget Responsibility Nil
Primary Reporting to ELA Sales Manager
Dotted Reporting to Nil
No of Direct Reports (Positions) Nil
No of Indirect Reports (Positions) Nil

d. Knowledge/Skills/Experience Requirements
Knowledge:
Study Discipline Degree in Engineering / Business
Postgraduate Studies: Nil

Specialist Knowledge:
Technical knowledge √
Knowledge of products √
Knowledge of customers √
Knowledge of market/industry segments √
Knowledge of Festo as a company √
Business knowledge √
Management knowledge X
Skills:

Job Description
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Language Skills: Good

Computer Skills Good
Soft Skills

Experience:
General experience: Preferably with 1 – 2 years experience
External to Festo:
In Festo
Special experience in Semi-con Industry, Factory Automation - Electronics
a particular industry
segment:
Special experience in Sales
a particular function:
Management Nil
experience:

e. Competencies
Very Less
Basic Competencies important
Important
important

Performance Orientation √
Problem Solving √
Openness and Flexibility √
Toughness √
Personal Planning and Organisation √
Communication √
Team working √
Tolerance √

Very Less
Function-specific Competencies important
Important
important

Strategic orientation √

Entrepreneurial thinking and Market awareness √

Customer orientation √

Innovation and Creativity √

Decision making and Responsibility √

Role model and Leadership motivation* √

Employee development and Coaching* √

Delegation* √
*depending on the individual profile, competency level can vary

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f. Communication
Internal External
Region / SEA / in country: Suppliers/ Customers/ Vendors:
1. 1.
2. 2.
3. 3.

g. Additional relevant Competencies / Comments

h. Additional knowledge/skills/experience

• Ability to work under stress

• Knowledge in automation field

Note: The job description sets out the main areas of responsibility and tasks to be completed. However, duties and
responsibilities may change accordingly to business needs and personal development as agreed with the immediate
superior. Therefore, this description is neither an exhaustive nor comprehensive description of the job.

Job Description verified by:

(Line Manager)

Date of version:

Job Description