Installation Instruction

Below are the steps to install modules (Efooting, SectionBuilder, Estaircase) for
individual and Network lisence.

1. Firstly make sure that Microsoft .NET Framework 1.1 has been installed in
the PC. This can be verify through Start > Control Panel > Add or Remove
Programs. If the program is not installed, kindly search for it in the installer
CD and manually install it.

2. Then user has to manually install the Microsoft .NET Framework 3.5 from
the CD.
3. Double click on module setup to start installation. The setup for individual
and network lisence is the same.

4. Plug in the:
i) Individual dongle into the PC, or
ii) Network dongle into the server

5. Installation for individual license module is completed. All 3 individual

lisence modules can be use at the same time when the dongles are
plugged in.

* Please continue to step 6 for network lisence installation.

6. Copy the senselock network manager to the server.

7. Make sure the network dongle is plugged in, then click to open
NetServerV20.exe, in the “Characters” field, type in 55132171.

8. You will see that the dongle is attached, with the total license number=50.

9. The NetServerV20.exe must always be on for you to use the network

dongle.

10. Get the IP address of the server by clicking start->run->cmd, type

in ipconfig, find the IP Address (it always start with 192.168.*.*), mark
down this number and call it server IP address.
 11. After installation, go the the directory where Esteem7.exe is located, for
example "C:\Program Files\Esteem\Esteem7 C", find the Client.ini file.

12. Right click on the file, choose open with notepad, change the value that is
associated with TCPHOST. In current release, the value of TCPHOST is
"192.168.16.2", so you change it to server IP address. After that, save
and close this file.

13. To test run, it should launch with no errors. Only one network lisence
module can be run at a time.

14. Do this for all the students PC.

Troubleshooting Guide

1. Lock not found after the installation-- Check whether the

NetServerV20.exe on the server is on or not. Make sure you manually
start this application if the server reboots. If lock is still not found, check
the Client.ini file and see whether the TCPHOST contains the correct IP
address for the server or not.
2. How to know how many licenses have been occupied? -- In the
NetServerV20.exe application, you can see who is accessing the network
dongle.
FAQ
1. When I click on a the application, an error message pops up saying that
"hard lock cannot be found"
First, check whether your hardlock is attached to your PC. Please ensure you
have attached the correct hardlock. If the problem presists, then perhaps your
hard lock is not properly connected to your USB port. Please ensure that the
hardlock is properly connected.

2. When I click on an the application, an error message pops up saying

that "Class not registered".

This problem is due to the fact that one of the components the application
uses isnot properly registered. During the installation time all due components
should have been installed and fully registered. However, it remains a distant
possibility that some components are not properly installed.

To solve this problem, first try to restart your PC and click on the application
again. If the problem persists, than it is likely that the vdpro.ocx is at fault.
Thus you need to manually register this class by:
o Going to Start->Run
o Type in regsvr32 <path to vdpro.ocx>. For example, regsvr32
"C:\Program Files\VectorDraw\Components\1039\Ansi\vdpro.ocx"

3. An error message saying that ELock version is not compatible with the
software.
 This means that your hardlock is outdated. In order to use the latest
application, please ensure you have an updated hardlock.

4. There are two identical icons with the name of "Setup", which one
should I click?
Click the one which has a smaller file size. To check the size of a file, right
click on that file, choose Properties->General. Look for the size.

5. Wait, during the install time I don't have two identical icons with the
name "Setup", instead, I have a "Setup" with your application icon on it,
and another file with the name:

“%AppName%versionNumber%releaseType%”

with the normal Windows Installer icon on it. Which one should I click?
The installation icons were enhanced. To run setup for the application, click
on "Setup".

Doing this will ensure that you install the application properly with all the
required prerequisites. If you click on
"%AppName %versionNumber% %releaseType%", you will only install the
application without installing the prerequisites.

6. Why do I encounter this error message when attempting to install the

application?
Error 1931: The Windows Installer service cannot update the system
file...
This error occurs because another application on your computer is preventing
the installer from copying the required files into your computer. The installer is
"well behaved" in that it will not make modifications to your computer if it
appears that the modifications could damage programs that are already
installed.

Most commonly, this error occurs if you have other programs running while
attempting to install the application. Rebooting the computer and trying the
installation again usually resolves the problem.

If rebooting does not resolve the problem, there may be hidden programs
running on your computer, or your computer's configuration could be
damaged. In either event, a more serious configuration issue exists that must
be resolved prior to attempting to install the application again. This problem is
independent of the software, and our technical support staff will be unable to
further assist you until the issue has been resolved. You should seek
assistance from someone who is compentent in troubleshooting computer
configuration issues.
 It should be noted that you can just click OK to the box and there will be no
harm of it.

7. When I start your application, a dialog box with the string "Directory
doesn't exist" pop up.
Sometimes when you click on an the application, a series of unexpected
dialog box will pop up in the following sequences (left to right):

This is because of the ELock driver problem. To solve this problem, unplug all
the hardlocks and plug back only the one that is needed for running the
application.

If you find that you have all your hardlock plugged at your USB port at a time,
email us and we will send you a new ELock driver. Note that the new driver is
still under testing and it may not be stable.

8. How can I tell if Microsoft .NET Framework 1.1 Service Pack 1 is

installed on my machine?
Installing .NET Framework 1.1 Service Pack 1 doesn’t add an entry to your
Add/Remove Programs dialog. If you don’t see Microsoft .NET Framework
1.1 Hotfix (KB886903) in the Add/Remove Programs dialog, the only way to
tell if the .NET Framework 1.1 Service Pack 1 (NDP1.1sp1-KB867460-
X86.exe) is installed on the machine is to check the following registry setting
in the Registry Editor:
• Key Name: HKEY_LOCAL_MACHINE\Software\Microsoft\NET
Framework Setup\NDP\v1.1.4322
• Value: SP
• Data type: REG_DWORD
The data in the SP value tells you which service pack is installed for .NET
Framework 1.1. For example, if the value of SP is 0, no service pack is
 installed for .NET Framework 1.1. If the value is 1, Service Pack 1 for .NET
Framework 1.1 is installed.

9. I got an nVidia OpenGL driver error which seems unrelated to the real
problem!
When you click on the applications, the following message pops up:

To solve this problem, you must install the latest version of nVidia driver
which is used by your graphic card on your pc. It is unclear why such problem
occurs.

10. I installed your prerequisites successfully, and yet when I wanted to

install my main application, a message like "prerequisites missing" still
occur. How to solve this problem?
The reason of this error may be due to the fact that the "missing"
prerequisites may have been installed on your pc-albelt of different versions.
As a result, the windows installer may refer to the wrong prerequisites when it
installs the main application.

To solve this problem, uninstall all the versions of the prerequisites and
reinstall the application again. To uninstall the prerequisites, go to Control
Panel->Add/ Remove Program, remove all the prerequisites.

Note: You may want to check whether they are other applications which
also depends on the different versions of prerequisites.

11. What should I do if the information I need cannot be found here?

Contact us. Read Contact Esteem for further details.

-o-
Printing error for vista

LAN Printing problems for

1.0 Accessing LAN printer, required install printer driver. Cannot find
LAN printer when printing.

Problem:

Printer driver installed, but not complete. Error message pop up as below :-

(For vista, most properbly the installation process stopped due to the system halt
on printer spooler.)

While on the other hand, we try to see wheather the printer driver is working or
not, we try to print from a .doc file. Another error message pop up as below:-
Why it happens?

If you see this message, the possibility for printer spooler mulfunctioning is very
high. Actually the spooler is not stopped, (if you check from the service list, It is
stucked, probably.)

Solution:

So now we need to restart the print spooler. Go for Start--> type "run" in the start
search. Type " services.msc " .

Click "OK" then a new window pops up as below:-

Browse for Print Spooler, Stop the service first, then Start it again.

Below is the screetshot while the spooler is getting started.

After that, close the service window.

Try to locate your printer again in your word processing program.

Find the printer and the LAN printer is now in your printing list.
The printer shall be visible and working.
Enjoy your printing ^^

-o-