Introduction & Overview

Trigent – An Overview
• IT Consulting and Professional Services company based in
Southborough, MA

• 15 years in business

• World class delivery centre in Bangalore, India

• CMM Level 4, ISO 9001 certified

• Long term client engagements

• Value Based Approach and Process Innovation

• Experiences
– Government, Fortune X00, Mid-Sized and Startups
– US, European and Australian clients

Slide 2
 Stellar Track Record
• 100+ software products and applications
• Mission critical applications
– Premier truck & school bus builder in US
– Leading national payroll provider
– Leading ecommerce vendors
– Leading Electronic Health Record provider
• Fortune Clients
– Tier 1 vendor status
– 5-10 year relationships
• Sole technology provider for smaller clients
• 85% repeat business year on year
• Stable teams with low attrition

Slide 3
 Long Term Relationships

• IRI ($500m) – 10 years, 60 FTEs

• Navistar ($13b) – 7 years, 35 FTEs
• Honeywell ($36b) – 4 years, 100+ FTEs
• US1 Industries ($200m) – 3 years, 10 FTEs
• Apartments.com – 5 years, 15 FTEs

Ebags.com, Cappex.com, Salary.com & many more

Slide 4
 Trigent – Differentiators

Hire ratio is tighter

Stable, competent,
Performance is key, no free ride in big teams
committed teams Senior resources, management stability

Vendor neutral, Aggressive in finding solutions and options

consultative Not tied to technologies, hardware partners
approach We work with clients and not “on” them

Terms, fixed bids, T&M, deal with unknowns

Flexibility with Teams used to stretching beyond duty
clients More flexible lock-in periods
C level attention to all clients

Knowledge
Proven systems and processes
management and Manage in-flight transition effectively
retention

Slide 5
 Why Trigent?

We will…
• Build on initial successes. Start small and show rapid ROI
• Show attention to details as we scale up
• Empathize with your business needs and continuous changes
• Involve the organization at all levels to succeed
• Adopt a solution and problem solving approach

C Level Attention

• Larger mindshare from Trigent’s management

Slide 6
 Offerings at a Glance
Our
High Tech Clients
Industries Healthcare Education eCommerce Manufacturing Startups
(ISVs)

Fortune
1000
Enterprises
Product Development Application Development SharePoint Workflow/ / Collaboration
Solutions & Maintenance & Maintenance Supply Chain
Testing and QA ERP/CRM Maintenance System Integration
SaaS Tech Support / Helpdesk Legacy Transformation
SMBs

Product
eCommerce Application
Development Testing Legacy Tech Support
Services Web / Product
SaaS QA, IV&V Migration Helpdesk
Development Maintenance
PREPP Software
Vendors
Microsoft Java / J2EE Open Source BI/Reporting DB and Tools

.NET, C#, Struts, LAMP, PHP SSRS, Crystal Oracle, JBoss,

Technologies SharePoint, SQL Server, Spring, JSF, Wordpress, Drupal Reports, MySQL, AWS, EC2 SaaS
SSRS, Silverlight, Azure Hibernate Joomla Business Obj Eucalyptus Service
Providers

Global Delivery Flexible Engagement Models

Enablers Offshore / Onsite Hybrid Model Client Communication & Collaboration Tools
Quality Certifications & Proven Processes Stable Management and Credentials since 1995 Startups

Slide 7
 Our Services

Product App
Process
Consulting Development Development / QA and Testing BI and Reporting
Enablement
Maint.

Business Research / Requirement QA policy Web services Business

processes Discovery / analysis Analysis
Prototyping Test Workflow
Business case Discovery Management and BI & Reporting
Architecture Support Collab-oration strategy
Discovery Design
Design Domain Centric ECM BI Architecture
Requirement Architecture
gathering Development Technology Portals Data Mart &
Development
Centric Cube building
Architecture QA /Testing Mobility
Deployment
Operations OLAP Reporting
Make or buy Deployment Centric Unified & Analysis
Re-engineering
Communica-tions
Project Conversion / Integration Tool strategy &
management Migration selection
Maintenance
Cost benefit SaaS, PaaS
analysis Management
Maintenance/
Support

Slide 8
 Special Initiatives

Microsoft Center of • SharePoint, Dynamics, SSRS focus

Excellence • SharePoint Helpdesk for SMEs

Java/Open Source • Homegrown frameworks for rapid development

Centers for Excellence • Open Source evaluation and adoption

Performance testing • Performance testing using Cloud (Amazon EC2)

Investment in Future • Semantic net – Unstructured data and search products

• High performance rules engine
Technologies • Several Patents and publications

Slide 9
 Enterprise Applications

• Custom applications

– Development
– Maintenance
– Legacy migration
– Helpdesk and support

• Implementation and Integration

– CRM
– SharePoint
– Middleware
– Leveraging Cloud Computing

Slide 10
 Client Engagement Models
and Relationship Value

SaaS Outsourced

Offsite Development and Support Models

Greater
Hybrid Offshore Knowledge
Value Building
Captive Development Centers

T&M Fixed Price

Projects

Slide 11
 Flexible Outsourcing Models

Onsite Support as Needed

Offshore Projects Dedicated Teams Standalone ODC

Fixed Bids T&M T&M
T&M Staff Augmentation Staff Augmentation
Staff Augmentation
Increasing Client Management

Decreasing Client Management

Trigent Managed

Slide 12
 ODC (Offshore Development Center)

Your Core Team

Application
Support by
ODC Cluster

Organizational
Support

Slide 13
 Governance Model

Trigent Executive Committee 2 months Client Executive Committee

CEO, VP Delivery, Engagement Manager Engagement Head, Business Head

Trigent Engagement Manager 2 weeks Client Engagement Head

Trigent VP Operations 3 weeks Client Operations Head

Transition and Knowledge Management Head of Transition and Knowledge Management

App. App. App. Program App. App. App.

Management
Cluster Cluster Cluster Cluster Cluster Cluster
#1 #2 #3 #1 #2 #3
Onsite Onsite Onsite Weekly Business Business Business
Lead Lead Lead Head Head Head

Offshore Offshore Offshore

Lead Lead Lead
Manager Manager Manager

Trigent ODC Support As needed Client Support Organization

HR, Resourcing, Training, Finance, Technology Vendor Relations, Fin, Contracts, HR, Infrastructure

Slide 14
 Security and Data Protection

• Secure infrastructure
– Physical and Data Access
• IP Security
– Strong contractual frameworks in place
• Employee level
• Organization level

• Customers trust us with their crown jewels

– Healthcare, payroll software
– K-12 software
– Core manufacturing technology

Slide 15
 What this means for you?

• Control
• Dedicated COE
• Dedicated physical infrastructure conforming to Industry Standards

• Flexibility
• Engagement models, ramp-ups/downs
• Pricing models – FTE based, Fixed Pricing etc.

• Management
• Ability to build large teams with program management quickly
• Focus and attention from Top management to deliver value

• Guaranteed Quality
• CMM Level 4, ISO 9001 certified
• Stable and Experienced Resources

Slide 16
 Proposal from Trigent

Trigent proposes a no-obligation POC to kick start our

relationship with you

Slide 17
 Representative Clients

Software Products / Enterprise Apps Web Applications

Devices

Slide 18
Thank You

Susheel Leion
Manager – Client Services |1 508 490 6013 | susheel_l@trigent.com
www.trigent.com