Number State Opened by

INC0372780 Active Anand Iyer

INC0373057 Active Robert

Macleod
INC0373153 Active Mariana
Castillo

INC0373635 Active Santosh

Rawlo

INC0373955 Active Diana

Campa
INC0374378 Active Angela
Brake
INC0374414 Active Gabriel
Cuenca

INC0374447 Active Diana

Campa

INC0374574 Active Diana

Campa

INC0374582 Active Diana

Campa
INC0374634 Active Yasmin
Hernandez

INC0375753 Active Amanda

Beltran

INC0375932 Active Richard

Knight III
INC0376079 Active Umesh
Gupta

INC0376082 Active Renee

Villarreal
Additional comments(Customer Visible)
2018-07-24 06:12:45 - Anand Iyer (Additional comments(Customer Visible))
reply from: aRiyer@mcdermott.com

The issue is still not sorted out yet and I had requested someone to call me but I have not received any revert so far

Appreciate a call back at the earliest

Anand

From: IT Service Desk [mailto:servicedesk@mcdermott.com]

Sent: Tuesday, July 24, 2018 3:10 PM
To: Iyer, Anand R. <aRiyer@mcdermott.com>
Cc: Haldar, Sushovan <shaldar@contractor-mcdermott.com>; Shah, Nikit <nshah2@contractor-mcdermott.com>; Agarwal, Rah
<ragarwal@contractor-mcdermott.com>
Subject: Incident number INC0372780 on Email for payment approval has been updated.

Dear Anand Iyer,

This is the 2nd follow up with reference to your INC0372780 regarding Email for payment approval.

The reported issue / request has been completed. Kindly check and confirm.

Can you please confirm if we can close this ticket or let us know in case of any other issues

Please confirm by sending an email to servicedesk@mcdermott.com<mailto:servicedesk@mcdermott.com> .

Alternately, you
2018-07-19 may also
05:25:54 contactHaldar
- Sushovan our Service desk atcomments(Customer
(Additional 55555 or email servicedesk@mcdermott.com<mailto:servicedesk@mcde
Visible))
Hi Robert,
The Cost Center Manager is not yet defined in HR system. We are working with the concerned team. Once it is fixed, we will let

Thanks & Regards,

Sushovan
2018-07-20 05:34:43 - Sushovan Haldar (Additional comments(Customer Visible))
Hi Mariana,

We are looking into the issue. There is some problem in Invoice Approval process going on. Once we are able to solve it we will
for resubmission.

Thanks for your kind support.

Thanks & Regards,

Sushovan

2018-07-19 17:16:22 - Mariana Castillo (Additional comments(Customer Visible))

reply from: MECastillo@mcdermott.com

Good afternoon,

The issue still appears after we input the requester

[cid:image001.jpg@01D41F83.E8345E70]

[cid:image002.jpg@01D41F83.E8345E70]

Regards

From: IT Service Desk <servicedesk@mcdermott.com>

Sent: Thursday, July 19, 2018 5:42 AM
To: Castillo, Mariana E. <MECastillo@mcdermott.com>
Subject: Your ticket:INC0373153 has been commented

[cid:image003.png@01D41F83.E8345E70]

IT Service Desk
UK Cost Center Manager not present

2018-07-20 05:09:56 - Sushovan Haldar (Additional comments(Customer Visible))

Hi Diana,

We are facing some issues on Expense Approval. Once it is solved we will let you know.

Thanks & Regards,

Sushovan
2018-07-20 09:41:48 - Angela Brake (Additional comments(Customer Visible))
received from: AEBrake@mcdermott.com

Hello all,

No request went to the buyer, only to the approver. In addition, the approver’s approval was rejected. How do we fix this?

Thank you,

Angela Wamback (Brake)

Supply Chain Manager

Marine Assets and Operations

Office + 1 281-870-5356

Mobile + 1 713-562-3452

aebrake@mcdermott.com<mailto:aebrake@mcdermott.com>

757 N. Eldridge Parkway

Houston, TX 77079

USA
www.mcdermott.com<http://www.mcdermott.com>

[cid:image001.png@01D3E88B.02024E00]

From: Mercado, Sheila A.

Sent: Friday, July 20, 2018 9:39 AM
2018-07-23 05:22:33 - Sushovan Haldar (Additional comments(Customer Visible))
Hi Gabriel,

I have requested Chaminda/Sharad to get the quivalent Cost Center.

Thanks & Regards,

Sushovan

2018-07-20 10:50:54 - Gabriel Cuenca (Additional comments(Customer Visible))

received from: gcuenca2@mcdermott.com

I'm getting the following error. Account 52984 so not sure the reason for this error.

[cid:image005.jpg@01D42017.46F190C0]

From: Mercado, Sheila A.

Sent: Friday, July 20, 2018 10:05 AM
To: Acevedo, Hector <HAcevedo@mcdermott.com>; Cuenca, Gabriel <gcuenca2@mcdermott.com>; Service Desk (McDermott
<servicedesk@mcdermott.com>; R2PCutoverITSupport <R2PCutoverITSupport@mcdermott.com>
Cc: Beltran, Amanda <ABeltran@mcdermott.com>; Rojas, Francisco <FRojas@mcdermott.com>; Jeria, Albert <AJeria@mcderm
Subject: RE: Oracle Charge Code/ Cost Center

Hector/Gabriel,

Please see below, let me know if you have any issues:

[cid:image002.png@01D42017.46E0EEF0]

Regards,

Sheila A. Mercado

Principal Technology Specialist

Office: +1 281 870 5142

samercado@mcdermott.com<mailto:samercado@mcdermott.com>
Expense Report Approval Error

2018-07-24 02:32:52 - Sushovan Haldar (Additional comments(Customer Visible))

Hi Diana,

We are looking into this.

Thanks & Regards,

Sushovan

Pending Auditor Approval. Looking into this

2018-07-24 02:18:34 - Sushovan Haldar (Additional comments(Customer Visible))
Hi Yasmin,
The Supervisor is not present in the system for approval.
Waiting for Natalie and Arathi to input Mapping into the system.
We will let you know once this is done in the system.

Thanks & Regards,

Sushovan

This is to remove Expense Types from HR Approval

2018-07-24 01:22:05 - Sushovan Haldar (Additional comments(Customer Visible))

Hi Richard,

The Cost Center Manage is not present in the system for approval.
Waiting for Natalie and Arathi to input Cost Center Manager Mapping into the system.
We will let you know once this is done in the system.

Thanks & Regards,

Sushovan
2018-07-24 01:49:46 - Sushovan Haldar (Additional comments(Customer Visible))
Hi Umesh,
The Cost Center Manage is not present in the system for approval.
Waiting for Natalie and Arathi to input Cost Center Manager Mapping into the system.
We will let you know once this is done in the system.

Thanks & Regards,

Sushovan

2018-07-24 01:46:21 - Sushovan Haldar (Additional comments(Customer Visible))

Hi Renee,

We could see that there are duplicate Cost Center Manager assigned. The HR Team is working on this for resolution.
We will let you know once we get an update.

Thanks & Regards,

Sushovan
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