Appendix - I

IMPACT OF FINANCIAL INCLUSION ON THE SOCIO-ECONOMIC

STATUS OF RURAL AND URBAN HOUSEHOLDS

Survey Questionnaire

Dear Sir/Madam

I am pursuing research on the topic “Impact of Financial Inclusion on the Socio-

Economic status of Rural and Urban Households” in MIM, Manipal University. As a
part on my research, a questionnaire has been designed to collect data. I seek your
kind co-operation in filling the questionnaire. In case you have any suggestions
regarding the relevance of options or questions or any other matter pertaining to the
research topic, kindly communicate the same by mail or email to the address
mentioned below.

All the information collected will be kept confidential and used only for academic
purpose.

Thank you
Manohar Vincent Serrao
Research Scholar, MIM, Manipal University
Ph: 944848 2817 Email: manoharvserrao@gmail.com

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 Appendix - I

Respondent: Head of the Household

To be filled by the Investigator:

Instructions:
1) Tick (√) in the appropriate box or column given
2) Some of the questions in this questionnaire have more than two
options and the options you feel appropriate can be ticked
3) Please tick (√) all the questions

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 Appendix - I

Part I
BACKGROUND INFORMATION OF THE HOUSEHOLD
Tick (√) in the appropriate box or column given

1) Which is the revenue division that your household belongs to?

Bangalore:
Belgaum:
Gulbarga:
Mysore:

2) Which is the type of region that your household belongs to?

Rural: Urban:

3) Kindly mention the total number of members of household in the following

categories:
Number of family members
10&a
Category 1 2 3 4 5 6 7 8 9
bove

Male adults

Female adults

Earning members

Total members

4) What is the category of livelihood activity that the household is dependent on?
Farmer:
Tenant cultivator:
Agricultural labour:
Construction labour:
Employment in manufacturing sector:
Employment in service sector:
Government employment:
Employment under government welfare schemes:
Other (Specify):

Household: A 'household' is usually a group of persons who normally live together and
take their meals from a common kitchen unless the exigencies of work prevent any of them
from doing so.

Revenue Division: Administrative divisions in Karnataka state which are administered by a

divisional commissioner. In Karnataka, there are 4 revenue divisions: Bangalore, Belgaum,

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 Appendix - I

5) Kindly tick the facilities that your household has access to :

Electricity:
TV network:
Land line/Mobile network:
Internet facility:
Radio/FM:
BPL card:
Public water:

6) Mention the minimum distance to be covered by the members of the

household to access facilities like Hospitals, Grocery shops, Schools, Local
Governing Institutions, Banks etc.?
Less than 5 Kilo Meters:
Between 5 and 10 Kilo Meters:
10 and above 10 Kilo Meters:

7) Do you agree that geographical distance to be covered by the household

members is the main hurdle in availing basic facilities?
Yes: No:

8) Does the household own vehicles’? If yes, mention the type of the
Yes: No:
vehicles

Two wheelers:
Three wheelers:
Four wheelers:
Other (Specify):

9) Who is the head of the household in your

family? Male member of the household:
Female member of the household:

10)Kindly mention the type of identity proof possessed by the household

members:
Ration Card: PAN: UID (Aadhar):
Phone Bill: Electricity Bill: Driving Licence:
Bank Account: Land Records: Voters ID:
Any Other (Specify):
11) Kindly mention the type of ration card possessed by the household:
APL: BPL:

BPL/APL card: Below Poverty Line Card/Above Poverty Line cards issued to households by the
government to indicate economic disadvantage and to identify individuals and households in
need of government assistance and aid.
PAN: Permanent Income Tax Account Number

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 Appendix - I

12)Kindly mention the approximate level of income of your household( per

month):
Less than Rs 5,000:
Rs 5,000 to Rs 10,000:
Rs 10,000 to Rs 15,000:
Rs 15,000 to Rs 20,000:
Rs 20,000 and above:

13) Kindly mention the social group that your household belongs to :
Scheduled Caste:
Scheduled Tribe:
General Category:
Other (Specify):

14) Kindly mention the approximate total value of assets of your household:
Less than Rs 1, 00,000:
Rs 1, 00,000 to 2, 00,000:
Rs 2, 00,000 and above:

15)Kindly mention the approximate level of consumption expenditure of your

household (per month):
Less than Rs 1,000:
Rs 1000 to Rs 5,000:
Rs 5000 to Rs 10,000:
Rs 10,000 and above:

16)Does your household possess ownership of land and access to titling?

Yes: No:

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Part II
NATURE AND EXTENT OF FINANCIAL INCLUSION

17)Do the members in your household have access to financial services in their
daily livelihood and business activities?
Yes: No: If yes

A. Kindly mention the type of financial network accessed:

Formal Financial Network: Informal Financial Network:

a) If formal is accessed, kindly mention the type of it:

Commercial Bank: Regional Rural Bank:
Cooperative Bank:
Post Office:
Microfinance Institution:
Insurance Company:
Self Help Group/Bank linkage/NGO network:
Any Other (Specify):

b) If informal is accessed, kindly mention the source accessed:

Money lenders:
Land Lords:
Brokers/Business people:
Relatives:
Others (Specify):

18)Kindly mention the type of financial services accessed by the household

members through formal financial network:
Deposit:
Loans:
Insurance:
Remittance:
Financial Advice:
Other (Specify):

19) From how many years approximately, have the members in your household
accessed the financial services from formal financial network?
Less than a year:
1 to 3 years:
3 to 5 years:
5 years and above:
Formal financial network: Group of financial institutions licensed by the Central Bank to provide financial
services based on legal infrastructure and provides recourse to the lenders and protection to the depositors.
Informal financial network: Group of financial institutions and individuals who provide financial services
outside the structure of government regulation supervision
Financial services: Financial products provided by the formal financial network , including credit, deposit,
payment, insurance, financial advice and other risk management services.

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 Appendix - I

20)Are the members in your household aware of the fact that they can open a
bank account with zero balance and without any initial charges?
Yes: No: If yes

a) Is there any such account opened in the name of your household members?

21)How many members in your household have accounts in formal financial

network and access to banking services?

Yes: No:

22)Kindly mention the purpose for which bank account is opened in the name of
your household member:
Number of accounts
Category 1 2 6 & above
3 4 5
Male

Female

To deposit money: To avail loan:

Remittance purpose: To get government subsidy:
To get salary: To pay insurance premium:
To get social security benefit: Any Other (Specify):

23)Do the members in your household have insurance cover for the risk they
face in their daily livelihood and business activities?
Yes: No: If Yes
a) Kindly mention the type of insurance cover accessed by the members in
your household:
Life Insurance:
Asset Insurance:
Livestock Insurance:
Vehicle Insurance:
Crop Insurance:
Health Insurance:

24)Do the earning members in your household have the habit of saving money
regularly from their income?
Yes: No: If Yes
a)Kindly mention the type of savings product accessed by the
household members:
Recurring Deposits in post office: Kisan Vikas Certificate:
Savings Bank Account: Postal Savings:
Pigmy Bank:
National Savings Certificate:

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 Appendix - I

Fixed or Term Deposits:

Any other (specify):

25) Have the members in your household availed loan from formal financial institutions to
meet household financial emergencies?
Yes: No: If Yes
a) Mention the source from where the loan is availed:

Banks: Micro Finance Companies:

SHGs/Banks/NGOs: Insurance Companies:
b) What is the time of repayment:
Short term: Long term:
c) Mention the purpose for which the loan is availed:

Religious functions/Marriages:
To establish small businesses:
Education:
To conduct agricultural activity:
For health emergencies: Any Other:
To purchase gold and assets: (Specify)
To repay old loans:
For housing:

d) Mention the type of security against which the loan is

borrowed: Hypothecation of Land records and House:
Hypothecation of vehicle:
Pledging Monthly salary:
Gold/Silver:
Pledging Agricultural produce:
Any other (Specify):

26)Do the members in your household use General purpose credit card /Kisan
credit card/Debit card for agricultural and other purchases?
Yes: No:

27) Was there any need in your household recently or in the past five years to
remit money regularly or occasionally?

Yes: No: If yes

a) Mention the method through which money is remitted:

Money order: Cheque: Demand Draft:
In Cash: E-Transfer:
Any other (Specify):

E-transfer: Electronic transfer of money

Pigmy Bank Account: A monetary deposit scheme in which money can be deposited into
an account on daily basis.

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28)Other than insurance, do the members in your household have any alternative
risk management method for the risk they face in their daily life?
Yes: N o: If yes

a) Mention the method of risk management used:

Purchase of gold:
Availing Emergency Loans:
Asset Accumulation:
Monetary Savings:
Grain Storage: Any Other (Specify):

29)Is your household a beneficiary of the government’s human development

programmes?
Yes: No: If Yes
a) Programme belongs to:
Primary Health:
Primary Education:
Vocational Training:
Any Other (Specify):

30)Do the members of your household have access to work supported by

employment guarantee programme of the government?
Yes: No: If yes

a) Mention the type of the employment project of the government:

Road construction:
Bridge construction:
Irrigational canals:
Water harvesting structure:
Any Other (Specify):

31)Is your household a beneficiary of government programmes to enhance

productivity and income?
Yes: No: If yes
a) It is through:
Krishi Vigyana Kendras:
NGO:
Agricultural -business clinics:
Government Extension agencies:
Any other (Specify):

NGO: Non Governmental Organization, legally constituted by natural or legal persons, that
operates independently of any government.

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 Appendix - I

32)Does your household have access to vulnerability reducing non-financial risk

mitigation channels?
Yes: No: If yes
a) Mention the type of non-financial risk mitigation channels:
Soil and water conservation measures:
Water shed development:
Livestock herd management:
Mass vaccination practice:
Subsidy on crop insurance:
Protective irrigation by agronomic practices:
Any other (specify):

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 Appendix - I

Part III
SOCIO-ECONOMIC IMPACT OF ACCESS TO FORMAL FINANCIAL
SERVICES

A. MATERIAL CHANGES DUE TO ACCESS TO FORMAL

FINANCIAL SERVICES
33)“After availing loan through banking services from formal financial
institutions, my household members are capable of generating new income
and the total value of our household assets and income has increased.”

Strongly agree:
Agree:
Not sure:
Disagree: If you agree
Strongly disagree:

a) Mention the level of income of the household before and after availing
financial services:
Level of income (per month) Before availing After availing
Less than Rs 5,000: financial services financial services

Rs 5,000 to Rs 10,000:

Rs 10,000 to Rs 15,000:

Rs 15,000 to Rs 20,000:

Rs 20,000 and above :

b) Mention the total value of assets owned by the household:

Value (Rs lakhs) Before availing After availing
Less the Rs 1,00,000: financial services financial services

Rs 1,00,000 to 2,00,000:

Rs 2,00,000 and above:

Material Changes: Changes in access and control over material resources of household in the
level of income, expenditure, assets etc.

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 Appendix - I

34)“After availing formal financial services members in my household are

capable of producing additional income through new business venture/
additional agricultural production etc., and my household members gained
more control over material and financial resources.”

Strongly agree:
Agree:
Not sure:
Disagree: If you agree
Strongly disagree:

a) Mention the type of resources that the household members gained

control over:
Type of Resources Before availing After availing
financial services financial services
Financial assets:

Income:

Productive assets:

Ownership of property:

35) “After availing bank loans and other formal financial services, my household
members are better equipped with resources to satisfy their needs in daily
life.”

Strongly agree:
Agree:
Not sure:
Disagree: If you agree
Strongly disagree:

a) Mention the type of needs which were satisfied:

Type of need Before availing After availing

financial services financial services
Medical treatment:

Young mothers avail child care:

Equal quantity of food according

to the need:

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 Appendix - I

36)“After availing bank loan and other formal financial services, my household
members’ earning capacity has gone up.”
Strongly agree:
Agree:
Not sure:
Disagree: If you agree
Strongly disagree:
a) Mention the category in which earning capacity has gone up:
Category Before availing After availing financial
Increase in the number of financial services services

earning members:
Members engaged in new/

non- traditional work:

37) “It is due to the bank loans that my household got better dwelling conditions.”

Strongly Agree: Agree: Not sure: Disagree:

Strongly disagree:

a) Kindly mention the type of dwelling of the household:

Type of roof Before availing financial After availing financial

Thatched: services services

Tiled:

Concrete roof :

Other (Specify):

Thatched: Roof of the house with dry vegetation such as straw, water reed s, sedge rushes and heather,
so as to shed water away from the inner roof.
Tiled: Roof of the house covered with tiles mainly to keep rain water out. Tiles are traditionally made
from locally available materials such as clay or slate. Modern materials such as concrete and plastic
are also used.

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38)“There is a change in the type of employment sources of the members of the

household after availing loans and other formal financial services”
Strongly Agree: Agree: Not sure: Disagree:
Strongly disagree: If you agree

a) Mention the sources of employment of household members:

Sources of employment Before availing After availing

Agricultural labourer: financial services financial services

Daily wages:

Labourer in manufacturing:

Self employment:

Employment in service

sector:

39)Is there any additional land purchased or assets created in your household
after availing loan from formal financial institutions?
Yes: No: If yes

a) Mention the type of assets created:

Land:
Vehicle:
Gold/Silver:
Share Certificates:
Any other (Specify):

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40)“After availing loan and other formal financial services, my household is

capable of cultivating more number of crops than before.”
Strongly Agree: Agree: Not sure: Disagree:
Strongly disagree: If you agree

a) Mention the number of crops cultivated:

Span of time 1 Number of crops cultivated

2 3 4 5 &above
Before availing financial services

After availing financial services

b) Mention the type of crop cultivated:

Type of crop
Span of time Food crop Commercial crop
Before availing financial
services

After availing financial

services

41)“It is because of accessing credit and other financial services from formal
financial institutions that the consumption expenditure of the household has
gone up.”
Strongly Agree: Agree: Not sure: Disagree:
Strongly disagree: If you agree

a) Mention the changes in the consumption expenditure:

Decreased: Increased: Same as before:

b) Mention the level of consumption expenditure per month :

Level of consumption Before availing credit After availing credit

expenditure
Less than Rs 1000

Rs 1000 to Rs 5000

Rs 5000 to Rs 10000

Rs 10000 and above

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 Appendix - I

COGNITIVE CHANGES AFTER ACCESSING FORMAL FINANCIAL

SERVICES

42)“After availing loan and other formal financial services, the literacy level of
the members in my household has gone up.”
Strongly agree: Agree: Not sure:
Disagree: Strongly disagree:

43) “It is because of availing bank credit from formal financial network and the
additional income generated out of it, that we are able to send our children to
school and there are more number of children going to school or continuing
education in our household.”
Strongly agree: Agree: Not sure: Disagree:

Strongly disagree:

44)“It is because of the access to basic banking facilities and the educational
loans availed through formal financial network that the members in my
household joined higher or professional education.”

Strongly agree: Agree: Not sure:

Disagree: Strongly disagree:
45) “Bank credit has facilitated the household members in attaining additional

skills of earning livelihood.”

Strongly agree: Agree: Not sure:
Disagree: Strongly disagree: If you agree

a) Mention the area of additional skills:

Capable of producing agricultural produce on commercial basis:

Have attained managerial skills to work in service sector:

Confident to start self employment (Business):

Technically trained to work in manufacturing sector:

Cognitive Changes: Changes in level of knowledge, skills and awareness of the members
of the household due to access to financial services in a wider environment

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46)“It is because of the credit availed through formal financial network and the
additional income generated out of it, that there is more economic freedom
and awareness in the members of my household.”
Strongly agree: Agree: Not sure: Disagree:
Strongly disagree: If you agree
a) Mention the type of economic freedom enjoyed :

In spending on satisfying personal needs:

In spending on consumption expenditure of household:
Spending on entertainment and recreation of household members:
Any other (Specify):

b) Mention the kind of awareness that the members of the household attained:
Awareness of non-traditional type of work:
Awareness of political opportunities:
Awareness of fundamental rights of citizens:
Awareness of legal rights:
Any other (Specify):

c) Mention the various health facilities that your household members are
aware of:
Government health schemes:
About medical insurance:
Treatment facilities for illness available in
government and private hospitals:
About primary health care centres:
Any other Specify:

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 Appendix - I

PERCEPTIONAL CHANGES AFTER ACCESSING FORMAL

FINANCIAL SERVICES

47)“Due to the loan and other financial facilities availed through formal
financial network members of our household feel self esteemed and self
confident in their day today life”
Strongly agree: Agree: Not sure:
Disagree: Strongly disagree: If you agree

a) Mention the category in which members show self esteem:

Member’s contribution to community welfare:
Member’s contribution to household income:
Any other (Specify):

b) Mention the category in which members show self confidence:

Able to talk with government officials and outsiders:
Able to interact freely in public places and market places:
Women reporting that they are recognized and respected in their family:
Less fearful and more hopeful about future uncertainties:
Women able to manage household activities on their own capacity:

48)“Due to the economic empowerment facilitated by access to loan and other

formal financial services, members in our household feel more confident to
participate in the deliberations of the local community.”
Strongly agree: Agree: Not sure:
Disagree: Strongly Disagree: If you agree

a) Mention the type of deliberations that women participate in:

Local community councils:
Local elected councils:
Local judicial councils:
Any other (Specify):

Perceptional Changes: Changes in household member’s perception of own individuality,

interests, and value due access to financial services

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 Appendix - I

49)“Availing loans and other formal financial services resulted in economic

empowerment and mobility of household members.”
Strongly agree: Agree: Not sure: Disagree:
Strongly disagree: If you agree

a) Mention the type of mobility of the members :

To place of employment outside area of residence:
To the government offices:
To hospitals:
Outside the country:
To meet elected representatives:
To avail financial services:
Outside the city:
To police stations:

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RELATIONAL CHANGES DUE TO ACCESS TO FORMAL FINANCIAL

SERVICES

50)“After availing loan and other formal financial services, members of my

household have an enhanced role in decision making in our household.”
Strongly agree: Agree: Not sure:
Disagree: Strongly disagree: If Yes

a) Mention the category in which household members have an enhanced role

in decision making in the household:
Decisions on consumption expenditure:
Decisions on education and health care:
Buying and selling of agricultural inputs:
Selling agricultural produce:
Decisions on type and pattern of crop:
Any other (Specify):

51)“After availing loan and other formal banking services, there has been an
increase in the bargaining power of the members in our household.”
Strongly agree: Agree: Not sure:
Disagree: Strongly disagree:
a) Mention the activity in which bargaining power has been enhanced:
While purchasing household goods and services:
Within the family while making family decisions:
In asking higher salary or wages from employers:

Relational changes: Changes in bargaining power, ability to resist exploitation

and mobility of the members of the household due to access to financial services

*********************************************************************

Thank You

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