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88 views42 pages

Information Technology Infrastructure Library (ITIL)

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.

ppt

Information Technology Infrastructure Library (ITIL)

Page: 1
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Information Technology Infrastructure Library (ITIL)

Page: 2
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Introduction to Service Strategy

Page: 3
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy Themes

Page: 4
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Key Points

Page: 5
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

ITIL V3 Process Model

Page: 6
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy Detail

Page: 7
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 8
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 9
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 10
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 11
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Assets

Page: 12
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 13
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 14
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Provider Types – Internal (Type I)

Page: 15
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Provider Types – Shared (Type II)

Page: 16
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Provider Types – External (Type III)

Page: 17
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 18
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 19
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 20
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 21
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 22
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 23
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 24
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Valuation

Page: 25
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Funding Models

Page: 26
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 27
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 28
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Options Space Tool

Page: 29
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 30
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Steps in Service Portfolio Management

Page: 31
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 32
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

Page: 33
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Demand Management

Page: 34
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Inputs/Outputs of Demand Management

Page: 35
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Supplemental Coverage – Service Package

Page: 36
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Supplemental Coverage – Service Model

Page: 37
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Supplemental Coverage – Differentiation

Page: 38
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy (Vocabulary / Acronyms)

Page: 39
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy (Vocabulary / Acronyms)

Page: 40
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy (Vocabulary / Acronyms)

Page: 41
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy (Vocabulary / Acronyms)

Page: 42

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