Professional Documents
Culture Documents
i
4.2 Method to find Customer Satisfaction level 33
4.3 Analysis of survey data 33-48
4.4 Analyzing Customer Satisfaction 48-54
Chapter 5 SWOT analysis of the city bank limited 55-57
5.1 SWOT Analysis 55-57
Chapter 6 Recommendation and conclusion 58-59
6.1 Recommendation 58
6.2 Conclusion 59
Bibliography 60
Appendix 61-64
ii