W1-2-60-1-6

JOMO KENYATTA UNIVERSITY

OF
AGRICULTURE AND TECHNOLOGY
UNIVERSITY EXAMINATIONS 2012/2013
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE INFORMATION
TECHNOLOGY
ICS 2405: KNOWLEDGE MANAGEMENT
DATE: AUGUST 2012 TIME: 2 HOURS
INSTRUCTIONS: ANSWER QUESTION ONE AND ANY OTHER TWO QUESTIONS

QUESTION ONE

a. Clearly illustrate the traditional view of the relationship with data, information,
knowledge and wisdom. [10
marks]

b. Provide three (3) reasons why knowledge management might fail in an

organization and suggest potential solutions to those challenges. [10
marks]

c. Managers are able to influence employee’s behaviour partly through subjective norms,
which affect the attitudes towards knowledge sharing with in a company.

i. Identify a number of potentially salient (individual and organizational)

motivational factors to knowledge sharing practices. [5
marks]

ii) As a manager how would you stimulate and enhance the willingness of your
employees to actively share knowledge? [5
marks]

QUESTION TWO

a. Collaboration technologies are crucial for addressing success in knowledge

management. Collaboration can be physical or virtual. Briefly explain 4 techniques used
for collaboration. [8 marks]

b. What are the 5 traits that should be provided by knowledge management tools as
identified by Delphi Research group. [5 marks]
c. Explain 5 knowledge assets of any organisation of your choice. [7 marks]

QUESTION THREE

a. Define a chief knowledge engineer. [3 marks]

b. State the roles of the chief knowledge engineer. [7 marks]

c. Discuss the characteristics of a good chief knowledge engineer. [10 marks]

QUESTION FOUR

a. State and explain at least 5 tools used to support Knowledge management system.
[10
marks]

b. Knowledge scanning involves looking for relevant information and knowledge from the
environment. Once the information is identified, the next logical sequence is to acquire
is into the system. Elaborate by using examples, the knowledge acquisitions process.

[10 marks]

QUESTION FIVE

Briefly describe the following;

a. Tacit Knowledge [4 marks]

b. Knowledge Base [4 marks]

c. Knowledge Dissemination [4 marks]

d. Explicit Knowledge [4 marks]

e. Knowledge Repository [4 marks]