Professional Documents
Culture Documents
CHAPTER – IV
KNOWLEDGE MANAGEMENT IN HIGHER EDUCATION
4.1 INTRODUCTION
Today due to globalization, internationalization and increasing competition
raise the importance of knowledge which stimulates innovation in education.
By considering knowledge as a process, the focus of Knowledge Management
is the management of processes that govern the creation, dissemination and
utilisation of knowledge by merging technologies, organisational structure and
people to create the most effective learning, problem solving and decision-
making in an organisation. The main aim of Knowledge Management is to
nurture and harness organizational knowledge resources in order to create a
competitive advantage and to ensure sustainability. Higher education is closely
associated with Knowledge Management to identify, create and share updated
information and existing knowledge with every one. Knowledge Management
methodology can be applied in higher education institutions with aim to
integrate the knowledge produced at all levels and using it towards achieving
goals and targets of and enables the encouragement of greater intelligence,
practical know-how and effectiveness of education institution management.
To achieve the objectives in higher education institutions , ICT Tools and
technology can be used along with Knowledge Management process, where
ICT plays a crucial role in managing and organizing knowledge by providing
the channels for acquiring, storing, sharing, categorizing, disseminating and
reuse of knowledge in a faster and more convenient ways in higher education
institutions . The knowledge can be created by converting tacit and explicit
knowledge using Nonaka’s model in a spiral form with the help of ICT Tools
and technology. The knowledge generated by Knowledge Management
process can be used for better decision making capabilities and to improve
academic and administrative services in higher education institutions .
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data are historical unless used for illustration purpose such as forecasting. It
consist of basic unrefined and unfiltered information.
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vii. Knowledge Application: Knowledge application takes place when stored and
shared knowledge is put into action for decision making. Knowledge
application results by gaining expertise and insights and use of knowledge in
the organization by value-adding process. Purpose of knowledge application is
to apply and represent information to knowledge seeker’s in an appropriate
manner.
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To
Tacit Explicit
Socialization Externalization
(Tacit to Tacit) (Tacit to Explicit) Tacit
From
Internalization Communication
Explicit
(Explicit to Tacit) (Explicit to Explicit)
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In recent years, many of the newly developed ICT for database and
information or document management can be utilized in Knowledge
Management such as data warehousing, data mining, text mining, content
management, knowledge extraction, knowledge mapping , groupware and
information visualization . Different Knowledge Management technologies
that can be used in higher education institutions can be categorized like KM
framework, knowledge-based systems (KBS), data mining (DM), information
and communication technology (ICT), artificial intelligence (AI), expert
systems (ES), database technology (DT) and modeling, together with their
applications on different research and problem domains. Technology like
wikipedia acts as a collaborative knowledge repositories within an academic
environment for supporting teaching and learning activities. This technology
has been used to implement Knowledge Management system for supporting
teaching and learning for collaborative knowledge creation and sharing in an
academic environment .Web 2.0 tools provide opportunities for effective
knowledge generation, knowledge sharing, collaboration, learning and
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4.7 CONCLUSION
Knowledge Management using ICT plays an important role to develop a
robust and thriving knowledge environment where students, teachers and
administrative staff is involved in efficiently storing, distributing and adding
value to the knowledge in higher education institutions . So there is a need to
set up a proper ICT infrastructure to carry activities of Knowledge
Management smoothly. Higher education institutions have significant level
of Knowledge Management activities and it is important to recognize these
and use them as a foundation for further development. There is a need to take
care that the internal and external exchange of knowledge of higher education
institutions is facilitated and supported with the help of ICT. To ensure
success in higher education, knowledge that each component contributes to
the system to perform its functions must be identified and appropriate
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WEBSITES
1. http://www.iskmg.org retrieved on 25th Jan 2014 at 11.10 am.
2. http://www.kmworld.org retrieved on 27th Jan 2014 at 11 am.
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