Professional Documents
Culture Documents
The general policy in Finance Division is that queries are dealt with by the section
responsible for that area of work. In addition, there is a FIS Help Desk which
deals with specific FIS issues eg setting up new users, advising users how to use
FIS, dealing with problems on FIS.
Regular financial reports are issued from Finance Division to Academic and
Non-Academic Departments as follows:-
There are some other special reports not covered by this note but these do not
affect a large number of users.
The Finance Division policy is that one set of the general ledger balance and
transaction reports are sent to the Head of Department or to an alternative
nominated person eg Departmental Administrator. Multiple copies are not
issued.
(iii) Queries
1
(a) General Ledger Balance and Transaction Report error corrections
and queries regarding batch authorisation, processing dates, whether
payment has been made and similar matters are initially handled by
Accounts Payable Section.
(c) Queries regarding the Internal Levy Report are dealt with by the
relevant Management Accounts Officer in Planning and Management
Accounts Section.
Any queries that do not appear to fall into one of the above categories
should be referred to Planning and Management Accounts Section.
Full details of the query, including account code, document and batch
numbers, amount and brief details of the problem should be forwarded to
one of the Accounts Payable contacts listed below.
The Accounts Payable Service Standards for dealing with the above will be:
2
If the query is complex and requires investigation the user will be informed
of this within 5 working days and kept informed of progress at regular
intervals.
April 2009