YES RESPONSE

SN VOICE OF CUSTOMER (Frequency)

1 Is it relevant to file hard copy of VL results in patient files? 25
2 Are there any discrepancies between the EMR and the hardcopy results? 21
3 Are the hardcopy results filed frequently? 20
4 Is EMR verification done against hardcopy results? 20
5 Are the EMR VL results accurate as compared to hardcopy results? 10

TOTAL 96

PARETO DIAGRAM
30 120
25 100
20 80%
15 60%
10 40%
5 20%
0 0%

YES RESPONSE (Frequency) CUMMULATIVE % YES RESPONSE

 CUMMULATIVE CUMMULATIVE %
YES RESPONSE YES RESPONSE
25 26%
46 48%
66 69%
86 90%
96 100%

120%
100%
80%
60%
40%
20%
0%

YES RESPONSE