VASILE ILIE

IT Support/ Service Desk Analyst - SCC

Age 35 from Iasi, married

Contact details

Email: ilie.vasile24@gmail.com Tel: 0740182728

Address: Fdc. Perjoaia, nr. 7, et.1, ap. 4

About me

To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally.

Professional experience

Experience by IT Software : 11 months

departments Sales: 8 years and 11 months

Sep 2017 - present IT Support/ Service Desk Analyst - SCC

11 months Iasi | IT Software | IT / Telecom

Providing IT assistance to SCC employees.

This includes installing and troubleshooting applications on machines.
-Windows 7, 10 troubleshooting.
-Creating / managing Active Directory accounts.
-Outlook/Lync/Exchange email accounts, Lotus Notes accounts, mobile phones and PDA application
troubleshooting.
-Experience working with Service Now ticketing system.
-Good software/hardware issues troubleshooting skills.

Acquired skills and knowledge:

Lotus Notes, Active directory, Citrix, CS3, Microsoft Lync, servicenow

Jun 2016 - Aug 2017 Section Manager - Marks & Spencer

1 year and 3 months Iasi | Sales | Services

> Perform all store management functions in absence of Store Manager.

> Coordinated and supervised the day-to-day operations of the entire store.
> Ensured compliance with all company policies and procedures to ensure a safe and dynamic shopping
environment.
> Sets priorities for the team to meet daily deadlines.
> Ensure that customer issues are handled promptly and correctly.
> Participate in interviews of potential employees along with Store Manager.
> Manage team performance and progress and provide motivation within the staff.
> Prepare reports by collecting, analyzing and summarizing sales data.
> Report to Store Manager in the areas of: Sales, Service, People, Products and Process.

Acquired skills and knowledge:

office 365, ability to work with minimal supervision, Microsoft Office Suite, SAP Business Intelligence Platform,
SAP MIM- Merchandise Inventory Management

May 2015 - Jun 2016 Acting Store Manager - Marks & Spencer
1 year and 2 months Iasi | Sales | Commerce / Retail

> I took over the store manager duties temporarily because the actual store manager was in mathernity leave.

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 > Coordinate and supervise the day-to-day operations of the entire store.
> Ensure compliance with all company policies and procedures in order to have a safe and dynamic shopping
environment.
> Ensures the store achieves all sales/company plans.
> Ensure that departments are in line with Brand Standards.
> Sets priorities for the team to meet daily deadlines.
> Ensure that customer issues are handled promptly and correctly.
> Participate in interviews of potential employees.
> Manage team performance and progress and provide motivation within the staff.
> Give prompt and accurate information on individual staff member performance.
> Listen to team member's feedback and resolve any issues or conflicts.
> Conduct team meetings to update team on best practices and continuing expectations.
> Make business decisions based on production reports

Acquired skills and knowledge:

ability to delegate tasks, leading teams, SAP Business Intelligence Platform, SAP MIM- Merchandise
Inventory Management, Ability to works without supervision

Oct 2014 - Apr 2015 Section Manager - Marks & Spencer

7 months Iasi | Sales | Commerce / Retail

> Perform all store management functions in absence of Store Manager.

> Coordinated and supervised the day-to-day operations of the entire store.
> Ensure compliance with all company policies and procedures to ensure a safe and dynamic shopping
environment.
> Sets priorities for the team to meet daily deadlines.
> Ensure that customer issues are handled promptly and correctly.
> Participate in interviews of potential employees along with Store Manager.
> Manage team performance and progress and provide motivation within the staff.
> Prepare reports by collecting, analyzing and summarizing sales data.
> Report to Store Manager in the areas of: Sales, Service, People, Products and Process.

Acquired skills and knowledge:

SAP, Team Management, store management, ability to work with minimal supervision

Jan 2014 - Oct 2014 Assistant Manager - CCC - Peeraj Brands International
10 months Iasi | Sales | Commerce / Retail

> Perform all store management functions in absence of Store Manager.

> Coordinate and supervise the day-to-day operations of the entire store.
> Ensure compliance with all company policies and procedures to ensure a safe and dynamic shopping
environment.
> Create effective schedules and manage payroll daily.
> Sets priorities for the team to meet daily deadlines.
> Ensure that customer issues are handled promptly and correctly.
> Participate in interviews of potential employees along with Store Manager.
> Manage team performance and progress and provide motivation within the staff.
> Prepare reports by collecting, analyzing and summarizing sales data.
> Report to Store Manager in the areas of: Sales, Service, People, Products and Process.

Acquired skills and knowledge:

Inventory, Team leadership, Team Management, motivating others

Mar 2013 - Jan 2014 Cashier - CCC - Peeraj Brands International

11 months Iasi | Sales | Commerce / Retail

> Be responsible for processing cash and card payments.

> Keep periodic balance sheets of amounts and numbers of transactions.
> Compile and maintain non-monetary reports and records.
> Pay company bills by cash, vouchers or checks.
> Answer queries from customers and provide information on procedures or policies.
> Handle customer complaints or hand customers on to management.
> Perform the duties of customer service representative when required.
> Assist in stocking shelves, rotating merchandise and marking prices.
> Work to achieve weekly/monthly metric goals (both personal and team goals).
> Report to Store Assistant Manager and Store Manager.

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CV Vasile Ilie | Pag. 2/4
contact@ejobs.ro
 Acquired skills and knowledge:
positive and proactive attitude, money handling, Social skills: communication and networking skills;
adaptability; Ability to work in a team; Ability to assimilate information and updated knowledge; earnest;
perseverance; Punctuality.

Aug 2012 - Mar 2013 Sales Representative - CCC - Peeraj Brands International
8 months Iasi | Sales | Commerce / Retail

> Stock shelves with merchandise and display the products in an attractive way
> Keep the store up to date with special promotions and put up displays.
> Be involved in stock control and management.
> Assist the customers with advices and guidances on products selection.
> Answer queries from customers about products and prices.
> Ask questions to understand customer needs and requirements.
> Handle customer complaints or hand customers on to management.
> Work to achieve weekly/monthly metric goals (both personal and team goals).
> Report discrepancies and problems to the management.

Acquired skills and knowledge:

Communication, Sales, Active listening, OBASE -Stock Management Program

Nov 2007 - Aug 2011 Sales Representative - Gimrom Holding S.A

3 years and 10 months Iasi | Sales | Commerce / Retail

Stock shelves with merchandise and display the products in an attractive way
Keep the store up to date with special promotions and put up displays.
Be involved in stock control and management.
Assist the customers with advices and guidances on products selection.
Answer queries from customers about products and prices.
Ask questions to understand customer needs and requirements.
Handle customer complaints or hand customers on to management.
Work to achieve weekly/monthly metric goals (both personal and team goals).
Report discrepancies and problems to the management.

Acquired skills and knowledge:

Communication, Sales, Active listening, OBASE -Stock Management Program

Education

2016 - 2016 High School / Vocational school - Software Quality Assurance - The Informal School of IT
IT | Iasi

Tested Applications using Black box Testing Techniques.

Manipulated database for testing using SQL Postgres.
Created, Updated and Reviewed of Test cases and Test Scenarios.

2008 - 2012 Bachelor's degree - University of Craiova

Economics and Business Administration | Iasi

2002 - 2006 Bachelor's degree - University A.I. Cuza

Geography and Geology | Iasi

1998 - 2002 High School / Vocational school - National College ''Spiru Haret''
Foreign Languages - English/French | Tecuci

Skills

General skills
Flexibility, good attitude, Reliability, Self - supervising and organized, communication skills with public, willingness to learn,
Willingness to take instructions, Microsoft Office, SQL, Work ethic, SAP, TestLink, mantis bug tracker, manual testing, Intuitive
spirit, Fast learner, hardware and software knowledge, Technical skills and competences, Teamwork

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CV Vasile Ilie | Pag. 3/4
contact@ejobs.ro
Skills from work experience
Communication, Sales, Active listening, OBASE -Stock Management Program, positive and proactive attitude, money
handling, Social skills: communication and networking skills; adaptability; Ability to work in a team; Ability to assimilate
information and updated knowledge; earnest; perseverance; Punctuality., Inventory, Team leadership, Team Management,
motivating others, SAP, store management, ability to work with minimal supervision, ability to delegate tasks, leading teams,
SAP Business Intelligence Platform, SAP MIM- Merchandise Inventory Management, Ability to works without supervision,
office 365, Microsoft Office Suite, Lotus Notes, Active directory, Citrix, CS3, Microsoft Lync, servicenow

Foreign languages

English - Advanced

Other info

Certifications
Software Quality Assurance - The Informal School of IT
period Jan 2016 - Apr 2016

Trainings
Store Logistics (BI & MIM) Training
period May 2015 - May 2015
Learned to use SAP In-Store BI & MIM platforms

Qualifications
Computer and Network Operator - International Computer School
acquired on Jan 2007

Driving license
Category B
acquired on 20 Aug 2001

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contact@ejobs.ro