Professional Documents
Culture Documents
Then Develop
metrics, collect
data and analyze it
relative to each of
these perspectives
FINANCIAL
PERSPECTIVE •Operating Cost & Efficiency • Cost/Unit, Efficiency • Monthly Monitoring
Long-Term Shareholder
• Weekly/Monthly
Value ROCE > xx% •Capacity Utilization •% Utilization
Monitoring
• Trial Prod.
•Capability Utilization • Monthly Monitoring
Improve Grow • Spare Parts Prod
Productivity Revenue • Weekly/Monthly
•Brand / Image •Warranty Cost t
Monitoring
CUSTOMER
PERSPECTIVE •Low Cost Manufacturing • Man-hour per Unit • Weekly Monitoring
OFFER PRODUCTS & SERVCIES •World-Class Quality
• Defect per Unit • Daily Monitoring
THAT ARE CONSISTENT, TIMELY Standards
and LOW-COST •World-Class Delivery Timing • Sales Delivery • Daily Monitoring
Low World •Knowledgeable & Skilled
• Direct Pass Rate • Daily Monitoring
Cost Class Partner
Customer Enhance •High Customer Satisfaction • Market Feedback • Weekly Monitoring
OPEX
Satisfaction Brand
•Reinforce Brand Image • Sales Volume
• Monthly Monitoring RM XX M
Prod. & Sales Mtg.
INTERNAL
PERSPECTIVE •Productivity • Cycle Time • Hourly Monitoring CAPEX
ENSURE OPERATIONAL EXCELLENCE WITH
INNOVATION AS WELL BEING SOCIALLY
•Delivery
• Meet Daily Plan
• WIP
• Daily Monitoring
• Daily Monitoring RM xx M
RESPONSIBLE • KAIZEN • Monthly follow-up
•Continuous Improvement
• ICC • Specific Programmed
Operational Process
•NPI • Timely Introduction • Weekly Follow-up
Excellence Innovation
• Industrial Accident • Cross Audits
Alliances with Socially •Safety & Health
• Commuting Accident • Defensive Driving
SBUs Responsible • Toxic Waste Disposal • Facility Readiness
•Environment
• ISO 9002 • Certification
Questions?