PRODUCT SERVICE ADVISORY

2090 Feedback Cables

Ref: ACIG 2004-03-005

Date: March 2004

Dear Rockwell Automation Customer:

The purpose of this Product Service Advisory (PSA) is to inform you of a potential issue
identified in the 2090 Feedback Cables. This notice describes the potential issue, identifies the
impacted cables and communicates the corrective action.

Problem Description

An issue has been identified in the 2090 Feedback Cables, which may have the potential to cause
feedback related drive faults. In a small percentage of the population the mechanical connection
of the braided shield on the motor end connector may not be properly bonded. These cables may
exhibit a higher than normal resistance level, or a resistance that varies when the cable moves at
the connector end.
PRODUCT ADVISORY

Product Identification

The PSA applies to 2090 Feedback Cables with date codes prior to 02/19/2004 that are used with
MPL, H, F and N series motors. Ship dates of this product were January 1, 2000 through
February 19, 2004. The PSA does not include power or brake cables, or any cable that does not
begin with Catalog Number: 2090

Catalog Numbers:
2090-CDNFDMP-Sxx 2090-UXNFBHF-Rxx 2090-UXNFBMP-Sxx
2090-UXNFBHF-Kxx 2090-UXNFBHF-Sxx 2090-UXNFBN-Kxx
2090-UXNFDHF-Sxx 2090-UXNFDN23-Kxx 2090-UXNFBN-Sxx
2090-UXNFDMP-Sxx 2090-XXNFHF-Sxx 2090-UXNFDHF-Rxx
2090-UXNFDN-Rxx 2090-XXNFMP-Sxx 2090-UXNFBN-Rxx
2090-UXNFDN-Sxx 2090-XXNFN-Sxx

**NOTES:** 1. Lower Case xx’s represent any numeric digit. This signifies the Cable Length in meters.
2. Characters in BOLD will in all cases be present in catalog numbers covered by this PSA.
Date Codes:
Date Codes prior to 2/19/04 are included in PSA #. The date code is affixed on the cable (Figure
2). The product packaging references the date code (Figure 1). Catalog Number and Date Code
Listed on label applied to cable.

CATALOG NUMBER

DATE CODE

Figure 1 Figure 2

Problem Correction

Rockwell Automation has verified the issue has been corrected on the 2090 Feedback Cables
manufactured after 02/19/2004.

2
PRODUCT ADVISORY

Required Customer Action

• Read the Product Service Advisory and perform the required immediate action.

• Confirm that they have the affected product.

• Customers experiencing periodic issues with any of the following feedback related drive
faults should contact Technical Support at 952-914-3990.

Drive Fault in RSLogix Fault Display on Drive

Kinetix 6000 MotFeedbackFault E07
1394 MotFeedbackFault Flashing Red Fault Indicator
Ultra 3000 Excess Position Error E19
Ultra 3000 Motor Encoder State Error E20

• If customers require additional technical assistance, contact Rockwell Automation Technical

Support at 952-914-3990 will assist in determining the cause of the drive fault and will
coordinate the replacement of the cable if required.

Thank you for your assistance in addressing this issue.

Sincerely,

Michael Cromheecke
Product Manager
Rockwell Automation
Tel: 262-512-2102
mcromheecke@ra.rockwell.com