November 1, 2018

Account Number: 8246 10 001 6985009

Security Code: 0380
Service At: 925 E JEFFERSON AVE
FORT WORTH TX 76104-6012

SPECTRUM NEWS

Have questions about your bill?
Visit us at spectrum.net/billing
Or, call us at 855-75-SPECTRUM (1-855-757-7328)
Service from 11/10/18 through 12/09/18
Summary details on following pages
Previous Balance
Payments Received -Thank You!
Terms and Conditions. Our standard terms and conditions for
Spectrum Residential Services will be updated effective December
16, 2018. To obtain a copy, visit Spectrum.com/newterms or call
1-855-757-7328 to request a paper copy be mailed to your home.
_________________________
At Spectrum, we continue to enhance our services, offer
more of the best entertainment choices and deliver the best
153.72 value. We are committed to offering you products and services we
-77.00 are sure you will enjoy.

Adjustments 2.90 Important Billing Update: Effective with your next billing
Past Due Balance - Due Now $79.62 statement, pricing will be adjusted for:
Spectrum Internet™ 64.99 • Internet from $64.99 to $65.99.
One-Time Charges 8.95
Taxes, Fees and Charges 3.66 _________________________
Current Charges Due By 11/21/18 $77.60
Add Mi Plan Latino TV to your Internet service and save
more. For only $29.99 more a month for 12 months (excludes
Total Due $157.22 equip.) enjoy more than 130 of the best channels in English and
Spanish, FREE HD, FREE On Demand and take your live TV
wherever you go with the FREE Spectrum TV® App. Take
advantage of this exclusive offer. Call 1-833-403-7283 today!
_________________________

Choose and pay only for the channels you and

Your account is past due.
The past due amount is due now. Please pay the total past
due amount to avoid further collection activity and interruption
of service. If service is disconnected, you will need to pay
your full past due amount, first month of service and a
reconnection fee to resume service.
your family want to watch . Order Spectrum TV®
Choice for $21.99 a month and choose 10 live TV
channels from 75 top networks (channel availability may
vary by area). Plus, it includes your local channels.
Watch live TV anywhere at home and stream LIVE your
favorite channels on all your devices with our FREE
Spectrum TV® App. No cable box required, no
installation fees and no appointment needed. Try it free
for 7 days! Call 1-844-310-1175 today!

November 1, 2018
ADRIANA DELGADO
Account Number: 8246 10 001 6985009
Service At: 925 E JEFFERSON AVE
FORT WORTH TX 76104-6012
4145 S FALKENBURG RD RIVERVIEW FL 33578-8652 keep
8634 0190 NO RP 01 11022018 NNNNNYNN 01 023504 0078
Total Due $157.22
ADRIANA DELGADO Amount you are enclosing $
925 E JEFFERSON AVE
FORT WORTH TX 76104-6012

Please Remit Payment To:

CHARTER COMMUNICATIONS
PO BOX 790261
SAINT LOUIS MO 63179-0261
Page 2 of 6 November 1, 2018

ADRIANA DELGADO Have questions about your bill?

Account Number: 8246 10 001 6985009 Visit us at spectrum.net/billing
Security Code: 0380
Or, call us at 855-75-SPECTRUM (1-855-757-7328)
8634 0190 NO RP 01 11022018 NNNNNYNN 01 023504 0078

Charge Details Messages continued from page 1

Previous Balance 153.72 MOVING SOON? LET US HELP . Call today to transfer your
Credit Card Payment 10/18 -77.00 Spectrum services and we'll have you connected before you're even
unpacked. Plus, the Spectrum Mover Resource Center can make
your move easier with handy tips and more. Call 1-844-310-6631
Payments received after 11/01/18 will appear on your next bill.
or visit Spectrum.com/easy2move to get moving.
_________________________
Adjustments
New Spectrum Store - On or after Saturday, November 3, 2018,
Spectrum Internet - Adjustment 10/19 -2.09
the Spectrum Store located at 4905 S Hulen St, Fort Worth, TX
Reconnection Fee 10/20 4.99 76132 will permanently close at 5:00PM. On or after Monday,
Adjustments Total $2.90 November 5, 2018, a new Spectrum Store will open at 6323 Camp
Bowie Blvd, Ste 163, Village at Camp Bowie, Fort Worth, TX
Past Due Balance - Due Now $79.62 76116. The store hours will be Monday - Saturday 10:00AM -
8:00PM and Sunday 12:00PM - 5:00PM. Customers may visit the
Service from 11/10/18 through 12/09/18 store to learn about Spectrum products, including our new
Spectrum Mobile service, pay a bill and pick up or return
Spectrum Internet™ equipment. Additional support is available at
Spectrum.com/stores.
Spectrum Internet 64.99 _________________________
Spectrum Internet™ Total $64.99
New Spectrum Store. On Monday, November 5, 2018, a new
Spectrum Store will open at 2837 W 7th Street Suite NE-12, Fort
One-Time Charges Worth, TX 76107. The store hours will be Monday - Saturday
10:00AM - 8:00PM and Sunday 12:00PM - 5:00PM. Customers
TV Internet Late Fee 11/01 8.95 may visit the store to learn about Spectrum products, including our
One-Time Charges Total $8.95 new Spectrum Mobile service, pay a bill and pick up or return
equipment. Additional support is available at Spectrum.com/stores.
_________________________
Taxes, Fees and Charges
Sales Tax 3.30
Franchise Fee 0.33
State Cost Recovery Fee 0.03
Taxes, Fees and Charges Total $3.66
Tax and Fees - This statement reflects the current taxes and fees for
Current Charges Due By 11/21/18 $77.60 your area (including sales, excise, user taxes, etc.). These taxes and fees
Total Due $157.22 may change without notice. Visit spectrum.net/taxesandfees for more
information.

Terms & Conditions - Spectrum's detailed standard terms and

conditions for service are located at spectrum.com/policies.

Continued on the next page....

Local Spectrum Store: 6323 Camp Bowie Blvd, Ste 163, Village at Camp Bowie, Fort Worth, TX 76116 Store Hours: Mon thru Sat - 10:00am to 8:00pm; Sun -
12:00pm to 5:00pm and 2837 W. 7th St, Ste NE-12, Fort Worth, TX 76107 Store Hours: Mon thru Sat - 10:00am to 8:00pm; Sun - 12:00 to 5:00pm

Simplify your life with Auto Pay! Payment Options

Spend less time paying your bill Pay Online - Create or Login to MyAccount to pay or view your bill
and more time doing what you love. online at spectrum.net/myaccount .

It's Easy - No more checks, stamps or trips to the post office Pay by Mail - Detach payment coupon and enclose with your check
It's Secure - Powerful technology keeps your information safe made payable to Charter. Please do not include correspondences of
It's Flexible - Use your checking, savings, debit or credit card any type with payments.
It's FREE - And helps save time, postage and the environment
For questions or concerns, please call 1-855-757-7328.
Set up easy, automatic bill payments with Auto Pay!
Visit: spectrum.net/myaccount
(My Account login required)
Page 3 of 6 November 1, 2018

ADRIANA DELGADO Have questions about your bill?

Account Number: 8246 10 001 6985009 Visit us at spectrum.net/billing
Security Code: 0380
Or, call us at 855-75-SPECTRUM (1-855-757-7328)
8634 0190 NO RP 01 11022018 NNNNNYNN 01 023504 0078

Recovery Fee - The State Cost-Recovery Fee is not a tax Charter is

required to collect from its customers by law, but is a charge that is made
in order to recoup money paid by the company for taxes imposed on it.

Past Due Fee / Late Fee Reminder - A late fee will be assessed for past
due charges for service.

Insufficient Funds Payment Policy - Charter may charge an insufficient

funds processing fee for all returned checks and bankcard charge-backs.
If your check, bankcard (debit or credit) charge, or other instrument or
electronic transfer transaction used to pay us is dishonored, refused or
returned for any reason, we may electronically debit your account for the
payment, plus an insufficient funds processing fee as set forth in your
terms of service or on your Video Services rate card (up to the amount
allowable by law and any applicable sales tax). Your bank account may be
debited as early as the same day payment is dishonored, refused or
returned. If your bank account is not debited, the returned check amount
(plus fee) must be replaced by cash, cashier's check or money order.

Complaint Procedures - You have 60 days from the billing date to

register a complaint if you disagree with your charges.

Franchise Administrator - Public Utility Commission of Texas PO Box

13326 Austin TX 78711-3326 Phone: (888) 782-8477

Timely Payment - If your payment is not received by the next billing

statement, your account is subject to interruption of service. Charter
equipment may be rendered non-functional prior to termination. You may be
subject to a change of service charge to reinstate your digital channels and
Internet service when function is restored.

Statements with Zero or Credit Balances - Customers with a zero or

credit balance on their bill will not receive a paper statement.
Page 4 of 6 November 1, 2018
Have questions about your bill?
ADRIANA DELGADO Visit us at spectrum.net/billing
Account: 8246 10 001 6985009
Or, call us at 855-75-SPECTRUM (1-855-757-7328)
Security Code: 0380
8634 0190 NO RP 01 11022018 NNNNNYNN 01 023504 0078
Page 5 of 6 November 1, 2018
Have questions about your bill?
ADRIANA DELGADO Visit us at spectrum.net/billing
Account: 8246 10 001 6985009
Or, call us at 855-75-SPECTRUM (1-855-757-7328)
Security Code: 0380
8634 0190 NO RP 01 11022018 NNNNNYNN 01 023504 0078
Page 6 of 6 November 1, 2018
Have questions about your bill?
ADRIANA DELGADO Visit us at spectrum.net/billing
Account: 8246 10 001 6985009
Or, call us at 855-75-SPECTRUM (1-855-757-7328)
Security Code: 0380
8634 0190 NO RP 01 11022018 NNNNNYNN 01 023504 0078