Professional Documents
Culture Documents
Course Introduction
Module 1: Receiving and Responding to Workplace Communication
Unit 1: Following Routine Spoken Messages
Lesson 1: Defining Communication
Topic 1: What is Communication?
- Communication
- Workplace Communication
Topic 2: The Communication Process
Topic 3: Communication Modes
Topic 4: Importance of Workplace Communication
Topic 5: Skills You Need to Communicate Properly
- Listening
- Speaking
- Nonverbal Communication
- Questioning
- Critical Thinking and Decision Making
- Empathetic Skills
Lesson 2: Listening
Topic 1: Hearing vs. Listening
- Definitions
- Importance of Listening
- Facts about listening
Topic 2: Stages of the Listening Process
Topic 3: Barriers to Listening/Filtering what we hear
Topic 4: Active Listening Strategies
Lesson 3: Speaking
Topic 1: Guidelines in Speaking
Topic 2: Types of Speaking
- To whom do you communicate? (One-on-one, small group, group, etc.)
Topic 3: Showing confidence when speaking
Lesson 5: Questioning
Topic 1: What is Questioning?
- Questioning
- Importance of Questioning
Topic 2: Types of Questions