Question 1

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When it comes to how a team is designed (i.e., members, communication, goals, norms, etc.) and
team leadership, which of the following statements is most true based upon the studies from the
Xerox customer-service teams?

Select one:
a. For optimal performance, it is more important to have a well-designed team than a team with a
good leader.
b. For optimal performance, it is more important to have an excellent leader than a well-designed
team.
c. Both team design and leadership are equally important.
d. Well-designed teams tend to sabotage leaders.

Question 2
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Teams permitted to plan between periods or task completion __________ than those teams that
plan only during periods of task completion. Teams that participate in planning periodically
throughout their task completion process refer to this type of task planning as __________.

Select one:
a. perform worse; preplanning
b. perform better; online planning
c. create more ideas; goal-directed planning
d. stay motivated longer; preplanning

Question 3
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Clearly defined goals are the essence of great teamwork. Which of the following statements is the
best answer about how goals should be articulated by teams:

Select one:
a. goals should not be clearly articulated, but rather members should be free to interpret them
creatively.
b. goals should be complex, and contain several objectives.
c. goals should be simple and specify ends, but not means.
d. goals should be simple and specify means, but not ends.

Question 4
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A person with a high-performance orientation with respect to goals, such as a professional speaker,
is more likely to desire:

Select one:
a. to gain favorable judgments of performance, or avoid negative judgments of competence.
b. to understand something novel, or to increase mental competence in a task.
c. credit for work done independently.
d. difficult tasks.

Question 5
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To perform effectively, teams need to adapt their roles when faced with conflict. With respect to team
goal orientation, which orientation type is the most adaptable when goals shift and change?

Select one:
a. High-performance orientation
b. High-learning orientation
c. High-training orientation
d. High-service orientation

Question 6
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A cardiac surgery team is an example of a __________ team; the Sandia Nuclear Weapons
laboratory team is an example of a __________ team.

Select one:
a. problem-solving; creative
b. tactical; creative
c. problem-solving; tactical
d. tactical; problem-solving

Question 7
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The dominant feature of tactical teams is __________; the dominant feature of problem-solving
teams is __________; the dominant feature of creative teams is __________.

Select one:
a. expertise; training; communication
b. training; expertise; communication
c. trust; clarity; autonomy
d. clarity; trust; autonomy

Question 8
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Which of the following can be a drawback of “backing up” behavior?

Select one:
a. Team member neglects his or her own task work.
b. Task motivation increases.
c. Pooled interdependence
d. Task work capacity increases in subsequent tasks.

Question 9
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There are many types of interdependence in a team. A team of people independently selling cookies
door to door, and then combining their total profits is an example of __________; a team of people
on an assembly line making an automobile is an example of __________.

Select one:
a. pooled interdependence; sequential interdependence
b. pooled interdependence; reciprocal interdependence
c. cooperative interdependence; competitive interdependence
d. tactical interdependence; problem-solving interdependence

Question 10
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High levels of task interdependence, which require frequent interactions among group members to
obtain resources, can:

Select one:
a. make the team less tolerant of project errors.
b. enhance performance productivity.
c. decrease team cohesion.
d. be slower to generate problem solutions.

Question 11
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Teams, whose members share egalitarian values, or a desire to create a shared sense of members,
develop ________ interdependent task approaches. In contrast, teams whose members hold
meritocratic values, or are motivated to demonstrate their unique abilities to other group members,
develop ________ interdependent task approaches.

Select one:
a. high; low
b. low; high
c. early; late
d. late; early

Question 12
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Of the following examples, which one best describes a demonstrable task?

Select one:
a. A scientist theorizes about the size of a particle.
b. A house is built according to blueprints.
c. A group of students brainstorm solutions for a new product.
d. A consulting team outlines a high-level strategy for a client.

Question 13
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With regard to the question of team size (i.e., how big the team should be), all of the following are
true EXCEPT:

Select one:
a. most of the time, teams should be fewer than 10 members.
b. managers tend to make teams too large.
c. it is wise to compose teams using the smallest number of people who can do the task.
d. larger teams are more cohesive, and want to stay together.

Question 14
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When an arrangement, such as a legal contract, is made amongst team members to ensure
compliance, this is an example of which type of trust?

Select one:
a. Familiarity
b. Similarity
c. Implicit
d. Incentive-based

Question 15
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Which of the following is the best example of social embeddedness?

Select one:
a. A Vice President of a restaurant chain knows the owner of a brewery from their time in college.
They team up and open a restaurant featuring artisanal beers.
b. The manager of operations is introduced to a new employee who went to a highly regarded
business school.
c. A business owner signs a contract with a new supplier.
d. Employees within an established team work with a new team member for several weeks.

Question 16
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Implicit trust refers to how people put their trust in others even in the absence of rational reasons to
do so. All of the following might lead to the development of implicit trust EXCEPT:

Select one:
a. distinctiveness--focusing on how the group members are distinct from one another in terms of
diversity.
b. mere exposure--the more we see someone, the more we like and trust them.
c. mirroring--mimicking the body posture of another person.
d. flattery--complementing the other person.

Question 17
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When a team member feels comfortable asking a question without worrying about being rebuffed,
this is known as:

Select one:
a. psychological safety.
b. incentive-based trust.
c. trust based on social networks.
d. team freedom.

Question 18
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People consider two types of cues when assessing status of team members: real status and pseudo
status. An example of real status is __________; an example of pseudo status is __________.

Select one:
a. experience with a task; gender
b. gender; experience with a task
c. gender; ethnicity
d. experience with a task; a title in an organization

Question 19
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The average lifespan of a team is approximately:

Select one:
a. 6 months.
b. 12 months.
c. 24 months.
d. 36 months.

Question 20
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Question text

Group socialization refers to the:

Select one:
a. amount of time a group spends together professionally and personally.
b. way a group works together to complete a task or meet a goal.
c. process by which a person becomes a full member of a team.
d. process of gaining trust with new members of a team.

Question 21
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Regarding team development and group socialization, three key predictors of newcomer
performance are:

Select one:
a. rewards, group cohesion, and team interdependencies.
b. newcomer empowerment, team expectations, and team performance.
c. newcomer’s ego, experience, and ambition.
d. newcomer confidence, a network of connections with upper management, and high-performance
orientation.

Question 22
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Three critical activities occur during group socialization that affect the productivity of teams, and they
are:

Select one:
a. perceptions of status, status competition, and mirroring.
b. flattery, a focus on similarities, and behavior modified to synchronize with another person’s
behavior.
c. the sharing of hardship stories, conveyance of social norms, and establishing goals.
d. evaluation, commitment, and role transitions.

Question 23
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During the commitment phase of the group socialization process, the key factor that affects
commitment, both for the individual and for the team, is the:

Select one:
a. high costs of including and joining.
b. high rewards of joining and including.
c. alternatives that are available to the individual and the team.
d. sense of trust and respect shared between the two parties.

Question 24
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Members of a team go through a process called role transition as members of a group. This process
involves several phases and transitions. The typical ordering of these phases are:

Select one:
a. socialization, investigation, resocialization, maintenance, and remembrance.
b. investigation, socialization, maintenance, resocialization, and remembrance.
c. investigation, socialization, remembrance, resocialization, and maintenance.
d. maintenance, socialization, resocialization, investigation, and remembrance.

Question 25
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As a newcomer to a group, what is one of the best behaviors to show in order to reduce old-timer
resistance and increase acceptance?

Select one:
a. The newcomer criticizes their workplace.
b. The newcomer distances themselves from their previous group.
c. The newcomer is a temporary employee for the group.
d. The newcomer shows emotions of confidence, shares their opinions, is independent, and pushes
the team to do things in different ways.