Maxx Cold Mxx-23f Service

REFRIGERATOR
FRENCH DOOR REFRIGERATOR

MODEL NAME: RF22M* / RF28M*
MODEL CODE: RF22M9581* / RF28M9580*
REFRIGERATOR CONTENTS
1. Precautions (Safety Warnings)................ 5
2. Product Features and Specifications...... 9
3. Disassembly and Reassembly.............. 40
4. Troubleshooting.................................... 76
5. PCB Diagram....................................... 137
6. Wiring Diagram....................................145
7. Block Diagram......................................146
8. References...........................................149
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WARNING
IMPORTANT SAFETY NOTICE

The service guide is for service technicians with sufficient
background in electrical, electronic and mechanical engineering.
Any attempt to repair the appliance yourself may result in personal
injury and property damage.
The manufacturer or dealer will not be held responsible for the
interpretation of this information.
SAMSUNG ELECTRONICS AMERICA, INC.

Technical Service Guide
Copyright ©2016
All rights reserved. This service guide may not be reproduced in whole or as a part
in any form whatsoever without the written permission of the SAMSUNG
ELECTRONICS Company.
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CONTENTS
1. Precautions (Safety Warnings).............................................................................. 5
2. Product Features and Specifications..................................................................... 9

2-1. Compartment Features by Model...................................................................................................................................... 9
2-2. Basic Product Specifications..............................................................................................................................................11
2-3. Comparison of Specifications........................................................................................................................................... 12
2-4. Specifications...................................................................................................................................................................... 14
2-5. Dimensions......................................................................................................................................................................... 16
2-6. Feature panel..................................................................................................................................................................... 18
2-7. Samsung Smart Home.......................................................................................................................................................27
2-8. SMART GRID Function (Demand Response)................................................................................................................. 29
2-9. ICE-MAKER Function....................................................................................................................................................... 34
2-10. Material Specification...................................................................................................................................................... 36
3. Disassembly and Reassembly........................................................................... 38

3-1. Precautions......................................................................................................................................................................... 38
3-2. Disassembling the Fridge door....................................................................................................................................... 39
3-3. Disassembling the Freezer............................................................................................................................................... 41
3-4. Disassembling the Middle Hinge..................................................................................................................................... 42
3-5. Disassembling the Lower Hinge...................................................................................................................................... 42
3-6. Disassembling the Reed Switch...................................................................................................................................... 43
3-7. Disassembling the Display............................................................................................................................................... 44
3-8. Disassembling the Main PCB and Inverter PCB............................................................................................................ 45
3-9. Dispenser........................................................................................................................................................................... 46
3-10. Case Water Filter............................................................................................................................................................. 48
3-11. Water Filter (Assembly & Disassembly)......................................................................................................................... 49
3-12. Disassembling the REF EVAP Cover............................................................................................................................ 50
3-13. Disassembling the FRE EVAP Cover............................................................................................................................. 51
3-14. Disassembling the Machine Compartment Motor Fan................................................................................................. 52
3-15. Disassembling the Relay Protector O/L........................................................................................................................ 53
3-16. Disassembling the Step Valve....................................................................................................................................... 54
3-17. Disassembling the Fridge Internal Lamp....................................................................................................................... 55
3-18. Disassembling the Freezer Internal Lamp.....................................................................................................................57
3-19. Disassembling the Tempered Glass Shelf.................................................................................................................... 59
3-20. Folder Shelf Assembling................................................................................................................................................ 59
3-21. Disassembling the Vegetable Shelf............................................................................................................................... 60
3-22. Disassembling the French.............................................................................................................................................. 61
3-23. Disassembling the Fridge Evaporator........................................................................................................................... 62
3-24. Disassembling the Freezer / Cool Select Room Evaporator..................................................................................... 63
3-25. Ice-Maker........................................................................................................................................................................ 64
3-26. Auger Motor Fan............................................................................................................................................................. 66
3-27. Humidity Sensor removing..............................................................................................................................................67
3-28. Freezer Cool Pack.......................................................................................................................................................... 69
3-29. Dismantling LCD.............................................................................................................................................................. 70
3-30. How to remove the subcomponents from the Assy Case Display .......................................................................... 71
3-31. Dismantling the speaker..................................................................................................................................................72
3-32. Removing the USB...........................................................................................................................................................73
4. Troubleshooting............................................................................................... 74
4-1. Functions for failure diagnosis..........................................................................................................................................74
4-2. Panel Function Test...........................................................................................................................................................75
4-2-1. LCD test.................................................................................................................................................................76
4-2-2. Touch Test...........................................................................................................................................................77
4-2-3. Multi-touch Test...................................................................................................................................................78
4-2-4. Speaker Test........................................................................................................................................................79
4-2-5. USB Test.............................................................................................................................................................. 80
4-2-6. Camera Test......................................................................................................................................................... 81
4-2-7. Sensor Test......................................................................................................................................................... 82
4-2-8. Mic Test............................................................................................................................................................... 83
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CONTENTS
4-2-9. Wi-Fi Test............................................................................................................................................................ 84
4-2-10. BT Test............................................................................................................................................................... 85
4-2-11. Afterimage Test.................................................................................................................................................. 86
4-3. Fridge Function Test..........................................................................................................................................................87
4-3-1. System Information.............................................................................................................................................. 88
4-3-2. Load Status......................................................................................................................................................... 89
4-3-3. Self Diagnosis...................................................................................................................................................... 91
4-3-4. Error History.........................................................................................................................................................97
4-3-5. Model Option....................................................................................................................................................... 98
4-3-6. Force Run............................................................................................................................................................ 99
4-3-7. Refrigerator Option............................................................................................................................................. 101
4-3-8. Energy Information............................................................................................................................................102
4-3-9. Option TABLE.....................................................................................................................................................103
4-4. Diagnostic method according to the trouble symptom................................................................................................108
4-4-1. Power Not Supplied...........................................................................................................................................108
4-4-2. When the compressor does not work properly.............................................................................................109
4-4-3. The LED blinking frequency depending on the protection functions.......................................................... 110
4-4-4. When a 1, 2, 4, 5, 6, 7, 13, 16, 24, 25 "C" error occurs (defrosting failure).................................................. 111
4-4-5. When occur the cooling defect by a lot of frosting on the Fridge compartment........................................112
4-4-6. When an error occurs in self diagnostic mode (in case of a sensor error)................................................113
4-4-7. When the Fan does not operate (F, R, M, C - FAN).....................................................................................114
4-4-8. When the Fan does not operate (ICE ROOM - FAN)....................................................................................115
4-4-9. When the ICE MAKER does not operate.........................................................................................................116
4-4-10. When water does not supply at Ice Maker...................................................................................................117
4-4-11. When Cubed or Crushed ice does not dispense properly..........................................................................118
4-4-12. When COVER ICE ROUTE MOTOR (GEARED MOTOR) does not work properly......................................119
4-4-13. When the alarm is heard continuously (buzzer sound)...............................................................................120
4-4-14. When the Panel PBA does not work properly..............................................................................................121
4-4-15. When the LCD does not work properly........................................................................................................ 122
4-4-16. When it does not respond to touch............................................................................................................... 123
4-4-17. When the Wi-Fi does not work properly...................................................................................................... 124
4-4-18. When the BT does not work properly........................................................................................................... 125
4-4-19. When the microphone does not work properly........................................................................................... 126
4-4-20. When the Glaze Camera does not work properly...................................................................................... 127
4-5. Voice Recognition Manual Supplement .......................................................................................................................130
5. PCB Diagram.................................................................................................. 135

5-1. PCB Layout with part positions (Main Board)................................................................................................................ 135
5-2. Inverter PCB Layout with part positions........................................................................................................................136
5-3. SMPS Board Layout with part positions........................................................................................................................ 137
5-4. Connector Layout with part positions (Main Board).....................................................................................................138
5-5. LCD PBA Layout with part positions..............................................................................................................................139
5-6. Connector Layout with part positions............................................................................................................................140
5-7. PBA Layout with part position (Inverter Board)..............................................................................................................141
5-8. 100W SMPS Connector Layout with part positions...................................................................................................... 142
6. Wiring Diagram............................................................................................... 143

6-1. Dispenser Model............................................................................................................................................................... 143
7. Block Diagram................................................................................................ 144

7-1. Basic Model....................................................................................................................................................................... 144
7-2. LCD PBA ......................................................................................................................................................................... 145
7-3. Inverter block diagram....................................................................................................................................................146
8. References..................................................................................................... 147
8-1. Glossary............................................................................................................................................................................. 147
8-2. French Heater Control Using a Humidity Sensor.........................................................................................................149
8-3. Model Numbering Convention........................................................................................................................................150
8-4. Model Numbering Convention (RF22K*)........................................................................................................................151
8-5. Troubleshooting. Check the following before calling the service centre.................................................................. 152
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272, Oseon-Dong, Gwangsan-Gu,
Gwangju-City, Korea, 506-253
TEL: 82-62-950-6193, 6896
FAX: 82-62-950-6859
Europe, CIS, Mideast & Africa: gspn1.samsungcsportal.com

Asia: gspn2.samsungcsportal.com
North & Latin America: gspn3.samsungcsportal.com
China: china.samsungportal.com
- This Service Manual is the property of Samsung Electronics Co., Ltd.

Any unauthorized use of this Manual is punishable under the applicable
International or domestic law.
© Samsung Electronics Co., Ltd.

Refrigerator Division 2016
Printed in Korea
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This document cannot be used without Samsung's authorization
7. BLOCK DIAGRAM
7-1. Basic Model
144
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Block Diagram
7-2. LCD PBA
145
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Block Diagram
7-3. Inverter block diagram
146
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3. DISASSEMBLY AND REASSEMBLY
3-1. Precautions
• Before replacing or repairing an electrical part, be sure to unplug the product's power cord.
- Failing to do so may result in electric shock.
• Be sure to replace any electrical parts with rated parts.
- Be sure to check the model no, rated power voltage, operating temperature etc. printed on the product.
• When repairing a product, connect the harnesses firmly so that no water enters the product.
- They should not become separated if a certain amount of force is applied.
• When repairing the product, completely remove all dust or foreign substances from the housing, connectors and
terminals.
- Prevents fire due to tracking or short-circuits.
• Check if there are any marks of moisture having entered the electric parts.
- If it appears that moisture has penetrated the part, take countermeasures such as replacing the part or wrapping
the part with insulation tape.
• After fixing a problem, check the assembly status of the parts.
- The status must be the same as before repairing the product.
• Check the operating environment of the refrigerator.
- If the refrigerator is exposed to moisture or is installed near water or on an unstable surface, relocate the
refrigerator.
• Ground the refrigerator if necessary.
- In particular, if there is a danger of electric leakage due to moisture or water, be sure to ground the refrigerator.
• Do not share a power strip with other appliances.
• Check if the power plug or electrical outlet is damaged, deformed or old.
- If the power plug or outlet is damaged or out of order, repair it immediately.
- Take care when you move the product so that the power cord is not damaged, cut or becomes trapped.
• Do not store food in an unstable manner in the refrigerator or store bottles in the freezer.
• Do not let customers repair the product by themselves.
• Do not let customers store items other than food in the refrigerator.
- Medicine or chemicals: A precise temperature cannot be maintained by the refrigerator for home use.
- Inflammable materials (alcohol, benzene, ether, LP gas, butane gas, etc.): There is a danger of explosion.
Required Tools
Image Item
(+) screw driver
(-) screw driver
Hexagon wrench (5 mm diameter)
Long nose pliers
Box wrench (12 mm) - To disassemble the compressor
Box wrench (10 mm) - To disassemble the hinge Lower
Suction cup
38
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Disassembly and Reassembly
3-2. Disassembling the Fridge door
How To Do Descriptive Picture
1. Remove
the 3 screws fixing the Top Table and
separate the Top Table (①).
1
LEFT
1
2
2. S
eparate the 3 housing connectors from the 2
hinge at the top left of the fridge door.

And separate the 3 housing connectors from the 3
hinge at the top right of the fridge door.

To separate the housing connectors more easily,
pull the connector while holding down the fixing
hook.
Make sure to unplug the power cord RIGHT 1
before performing the procedures

Caution
above. 3
2 2
Note. The number of housing units may differ
depending on the model.
1
3. As
shown in the picture, Remove water tube
from hinge (4) by holding at the both sides of
the Tube Fitting and pulling it out. And, remove
the Tube Fitting (5) by pulling the water hose
after pushing in the locking ring tab at the end
of the Tube Fitting.
39
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4.Lift up the FIXER LEVER on left/right side and

remove it.
5. R
emove the right upper Hinge and then lift up
the right Door and disassemble it.

The door is able to fall down when
disassemble the Hinge, so hold the Door
Caution with hand and then disassemble it.
6. R
emove the left Hinge and lift up the left Door
and disassemble it.

40
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3-3. Disassembling the Freezer

There is a heater wire at the bottom of the freezer compartment. Before disassembling the
door, be sure to disassemble the heater housing!
Caution
1. O
pen the freezer compartment door and remove
the screw fixing the hinge cover (①) at the
bottom with the (+) screw driver.

Disassemble the freezer door only after
disassembling the fridge door.
Caution
2. S
eparate the housing connector (②) at the
bottom.
3. S
lightly push the freezer compartment door in
the direction of the arrow, check the position
of the freezer compartment door hinge shaft
through the hinge hole (③), put in a hexagonal
wrench in the opposite angle direction, and
press the freezer compartment hinge shaft to
separate.
4. T
ilt the freezer compartment door forward
so that it does not interfere with the middle
hinge and then lift the door up to separate it
completely.

Take care not to drop the door.
Caution
41
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3-4. Disassembling the Middle Hinge
1. R
emove the 1 screw (③) with a (+) screw driver
and remove the 2 bolts (①, ②) with a 4.95mm
hexagonal wrench to separate the middle hinge.
When reassembling the hinge, be sure
to fix it in the following order to prevent
the hinge from moving.
Caution : Bolt (①) → Bolt (②) → Screw (③)
3-5. Disassembling the Lower Hinge
1. Remove
the 2 bolts (⑤, ⑥) with a 10 mm socket
wrench and then separate the lower hinge.
Caution : Bolt (⑤) → Bolt (⑥)
42
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3-6. Disassembling the Reed Switch
1. Check
the location of the reed switch below
freezer door.
2. Insert the (-) screw driver into the groove next

to the arrow to separate the Switch Cover.

Applying excessive force may damage
the parts.
Caution
43
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3-7. Disassembling the Display
1. R
emove the screw (1ea) on the bottom of the
Dispenser.
2. H
old the bottom of the Dispenser and pull it
forward to take it off from its locking tabs. And,
remove the assembly by pulling it down.
3. Separate the Dispenser Wire Connector.

When reassembling the Display Assy, supply power to prevent errors.
Caution
44
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3-8. Disassembling the Main PCB and Inverter PCB
1. Pull
the refrigerator forward to secure sufficient
work space behind the refrigerator.
2. Remove the 5 screws.
earth screw
3. S
eparate the 19 connetors.
(However, the number of housing connectors
may differ depending on the model and
functions.)
4. S
eparate the Main PBA and the Inverter PBA by
pulling them forward holding the upper hooks
upward at the locations shown by the figure.
45
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3-9. Dispenser
1. R
emove the two screws from the Case Ice
Route Assy.
2. Pull out the Case Ice Route Assy.
3. D
o the assembly in the reverse order of the
disassembly. When assembling the Case-Ice
Route Assy, assemble the Water Hose properly.
46
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4. W
hen assembling the Display, slide it up and
tap on the bottom of it slightly to complete the
assembly.
47
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3-10. Case Water Filter
To disassemble the Case Water Filter, remove the water

filter and all drawers and shelves.
1. Disconnect the 2 housing connectors.
ull out the water hose(blue) from the tube fitting by

2. P
pushing in on the locking ring.
3. Remove three screws secuting the water tubes.
1 2
1 2
. Pull the Water blue hose out.
4. a 2
1
b. Pull the grey hose pushing the Tube Fitting.
5. Lift and pull the Case Water Filter out.
48
2
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3-11. Water Filter (Assembly & Disassembly)
urn the water filter count-clockwise.

1. T
(Refer to the picture)
emove the water filter by pulling it. (Refer to the

2. R
picture)
3. Push the water filter directly.
4. Turn the water filter clockwise until it locked.
Be sure to flush the dispenser thoroughly (approx. 6 to 7 minutes), otherwise water may drip from
CAUTION
the dispenser. This means that there is still air in the line.
49
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3-12. Disassembling the REF EVAP Cover
1. R
emove the screw cover with the (-) screw
driver.
(See the figure)

Take care not to scratch the cabinet or
damage the screw cover.
Caution
3. Pull
the centre angle forward and push it
down to separate it. (Refer to the figure)
4. Pull
the lower part of the cover forward and
press it downward to separate it. (Refer to the
figure)
5. S
eparate the 3 housing connectors.
(Refer to the figure)

Be careful not to damage the seal
(When replacing, humidity sensor,
Caution temperature sensor, fan motor)
50
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3-13. Disassembling the FRE EVAP Cover
1. Remove all the shelves and drawers.
2. R
emove the 2 screws from both sides of the
EVAP Cover.
3. S
eparate the EVAP Cover by pulling the bottom
part forward.
4. S
eparate the housing connector from the middle
of the EVAP Cover.
51
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3-14. Disassembling the Machine Compartment Motor Fan
1. Remove 7 screws from the Comp cover
2. Separate the housing connector.
3. Remove
the screw from the bottom part of the
Motor Support Circuit Assy and pull the assy
forward to separate it.
4. S
eparate the Fan Spring with a pair of long
nose pliers.
5. Separate the fan by pulling it forward.
6. Remove
the 4 screws fixing the motor and
separate the motor.
52
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3-15. Disassembling the Relay Protector O/L
1. Remove the 6 screws from the COMP Cover.
2. S
eparate the Relay Cover with the (-) screw
driver.
When separating the cover, the pipe
may fold and if excessive force is
Caution
applied, a hand may become chopped.
3. Separate
the Relay Protector O/L with the (-)
screw driver.
Pull the connector to separate the relay as
shown by the figure.
Perform the repair referring to the layout

of the machine compartment. Check the
location of the COMP and then start the
disassembly.
Caution If the pipe is bent more than 10 times,
cracks may appear inside of the pipe.
53
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3-16. Disassembling the Step Valve
2. R
emove the screw and pull the Step Valve
3. Separate
the housing connector from the Step
Valve.
4. R
emove the refrigerant and then separate the
Step Valve from the connection pipe.

If you apply excessive force to form the
pipe, the pipe may fold or break.
Caution
54
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3-17. Disassembling the Fridge Internal Lamp
RF22M*
1. Insert the (-) screw driver into the hook at the

back and pull the internal lamp cover forward to
separate it.

Caution

Be sure to unplug the power cord before
performing the operation above.
Caution
2. R
emove the 3 screws to separate the LED lamp
housing connector.
55
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RF28M*
1. Insert a flat head screwdriver following the arrow

symbol on the COVER LAMP and remove the
hook.
2. R
emove it from the opposite side by pulling it
manually.
3. U
nfasten the hook from the LED LAMP so that
you could remove it.
56
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3-18. Disassembling the Freezer Internal Lamp
RF22M*
1. Insert
the (-) screw driver into the hook at the
separate it.

Caution

Caution

The COVER LAMP is able to break so
keep holding it when replace the LED
Caution LAMP.
2. S
eparate the LED by tilting it and then
separating the housing connector.
57
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RF28M*
1. Insert
separate it.

Caution

Caution
2. R
emove the connector from the LED by lifting
and then pulling it to the direction of the arrow
on the right.
3. Remove the connector from the LED LAMP.
58
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3-19. Disassembling the Tempered Glass Shelf
1. L
ift the shelf up slightly and pull it forward to
separate it.
3-20. Folder Shelf Assembling
1. R
emove each one of the screws (2ea in total)
from the front and the back of the Folder Shelf.
2. A
s shown in the image on the right, remove the
Folder Shelf from the side wall of the Ice Maker
Compartment. Do the assembly in the reverse
order of the disassembly.
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3-21. Disassembling the Vegetable Shelf
1. R
emove the guard in front of the vegetable
drawers and then remove the vegetable drawers
as shown by the figure.
2. L
ift the vegetable shelf (②) while pressing both
sides of the Snap Fit (①). (Refer to the figure)
3. Pull
the vegetable shelf forward to separate it.
60
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3-22. Disassembling the French
2. Lift
the French upward perpendicularly to
separate it. (Refer to the figure)
3. S
eparate the housing connector inside the
French.
Note
The French here refers to the part that looks like a long stick between the left and right fridge doors.
(It prevents cold air from escaping through the gap between the left and right doors.)
61
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3-23. Disassembling the Fridge Evaporator
1. R
emove all the shelves and drawers and
remove the 4 screws from the EVAP Cover.
Remove the screw covers with the (-)

Caution
screw driver. (Refer to the figure)
2. P
ull the bottom part of the EVAP Cover forward
to separate it. Separate the housing connector
from the EVAP Cover.
3. S
eparate the housing connector from the
evaporator.
4. S
eparate the 3 fixing parts of the evaporator (1)
and pull it forward to separate it. (2)
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3-24. Disassembling the Freezer / Cool Select Room Evaporator
1. R
remove the 2 screws on each of the left and
right sides of the EVAP Cover.
2. Pull
the bottom part of the EVAP Cover forward
3. S
evaporator.
4. W
hile lifting the evaporator up (1), pull it forward
to separate it. (2)
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3-25. Ice-Maker
ait for 5 minutes after manual defrost of freezer and

1. W
fresh food compartments. (Reference of Forced Defrost
method in troubleshooting)
2. Lift up the Ice Bucket and pull it out.
3. Remove the screw from the Wire Housing Cover.
4. Remove the Wire Housing Cover.
5. Disconnect the Ice Maker Housing Connector.
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6. Remove the screw from the Duct Tray-ice.
ith a flat blade screwdriver, push the duct to the

7. W
right and remove it from the locking tab. (Refer to the
image.)
ush down the refrigerant pipe slightly and separate

9. P
the refrigerant pipe and the Ice Maker Assembly
completely.
10. While pressing the Hook, pull out the Ice Maker.
hile pushing down the Duct-Tray-Ice, pull out the

11. W
Ice Maker carefully and remove it.
※ When removing the ice maker, be careful not to
damage the grommets on the tray or the refrigerant
tube. (Refer to the dotted parts on the right side
photo.)
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3-26. Auger Motor Fan
1. Disconnect the FAN-AUGER-ASSY Connector.
old the Hook on the bottom of the FAN-AUGER-

2. H
ASSY and lift it up to make it free from the Locking
Tab.
hile lifting it up, take the FAN-AUGER-ASSY out of

3. W
the Ice Maker Compartment.
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3-27. Humidity Sensor removing
1. As shown in the image on the right, Remove

slowly the seal on the ASSY COVER EVAP REF.
※ Be careful not damage the seal
3. As shown in the image on the right, remove the

humidity sensor connector.
(push the connector center by finger)
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5. As shown in the image on the right, Remove the

4 tape on both sides and 3 hook at the bottom.
6. As shown in the image on the right, open the

INSULATION EVAP REF and remove humidity
sensor.
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3-28. Freezer Cool Pack
1. P
ush the front of the Cool Pack to the direction of
the arrow and remove the hook at the front first.
2. Pull the Cool Pack forward and remove the rear

hook.
3. Assemble it in the reverse order of disassembly.

Please mind the position of each hook.
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3-29. Dismantling LCD
1. R
emove a screw from the top right of the fridge
door.
2. R
emove the cover by removing one screw and
lifting the cover.
3. U
se a long magnetic Phillips screwdriver and
remove two screws securing the display panel.
4. A
ttach a suction cup to the top of the display
and pull out the display. Make sure you hold the
display at the bottom and carefully disconnect
the wiring connectors. NEVER LAY THE PANEL
FACE DOWN ON A FLAT SURFACE. PLACE THE
DISPLAY ON A BLANKET OR MAT.
70
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3-30. How to remove the subcomponents from the Assy Case Display
1. R
elease the latches to remove the Case Housing
from the Assy Case Display.
※ Components
① LCD PBA
② Touch FPCB Cable
③ LCD FLAT Cable
④ Touch key PBA
⑤ Backlight cable
⑥ Wi-Fi/BT Module
⑦ Proximity sensor
⑧ MIC PBA Cable
2. Dismantling components
①①LCD
LCD PBA
PBA ②② Touch
Touch FPCB
FPCB Cable
Cable
①L CD PBA
•Remove the 3 housings first and then push
the latch to remove the PBA
•Remove a housing. ③ LCD FLAT Cable ④ Touch key PBA
③ LCD FLAT Cable ③ LCD FLAT Cable ④ Touch key PBA
•Remove two housings.

④ Touch key PBA
•Release four screws and remove a housing ⑤ Backlight cable ⑥ Wi-Fi/BT Module
opposite the PBA. ⑤ Backlight cable ⑥ Wi-Fi/BT Module

⑤ Backlight cable
•Remove a housing.
⑥ Wi-Fi/BT Module ⑦ Proximity sensor ⑧ MIC PBA Cable
•Remove the latch on the side first and the

housing in order. ⑦ Proximity sensor ⑧ MIC PBA Cable
housing in order.
⑧ MIC PBA Cable
71
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3-31. Dismantling the speaker
1. R
emove the screws on the bottom of the left and
right fridge door.
2. S
eparate the speaker with the (-) screw driver
and pull it.

Caution
the parts.
2. Remove a housing from the speaker.
72
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3-32. Removing the USB
1. P
ush the USB Cover upwards, which is on the
top left of the right fridge door.
2. P
ull the USB to the right and remove it.
* Assembly is the reverse of disassembly.
73
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5. PCB DIAGRAM
5-1. PCB Layout with part positions (Main Board)
A B C
D
M
E
L K J
A. AC Load Controlling Circuit(Driver IC, Relay, AC connector)

B. SMPS, Dispenser panel communication circuit
C. Fan Motor Driving Circuit : It supplies to various type of motors(7V-12V)
D. Dispenser Switch Control : dispenser lever & ice type switch
E. LCD panel Communication & Door Switch Control
F. Ice Maker Driving Circuit
G. Sensing Circuit : By receiving various sensor signals, it sends them to Micom after removing noise
H. Hass & Wifi communication circuit
I. DC Heater Controlling Circuit
J. Ice Fan Control & Spi module Driving Circuit
K. Room Lamp & Step Valve controlling Circuit
L. Inverter Comp Driving Signal Controlling circuit
M. EEPROM : It stores various types of data
N. MICOM : It controls performance of all loads
135
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Pcb Diagram
5-2. Inverter PCB Layout with part positions
1. PCB Power Supply : Supplies DC 15V and 5V to the inverter circuit for the compressor control.
2. Inverter Control Circuit : Fridge Compressor Control Circuit.
3. Bootstrap Charger : This is an independent power circuit for driving the IPM High-Phase IGBT.
4. Current Pickup Circuit : This picks up the currents taken by the Shunt resistance and performs the PWM Duty
control.
5. IPM (FNB40560)
136
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Pcb Diagram
5-3. SMPS Board Layout with part positions
1. AC Input Connector : AC 220V Power Input Connector

2. Input Voltage Rectification Block : Rectifying AC 220V to DC 310V
3. Transformer
4. Switching and Feedback Block:
Converting 310V DC to 5V, 12V Voltage by Switching and supplying stable DC voltage by receiving feedback
signal
5. Output Voltage Rectification Block :
Supplying stable DC output Voltage by Rectifying 5V, 12V Output Voltage
6. DC Output Connector : 5V, 12V DC Output Connector
137
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Pcb Diagram
5-4. Connector Layout with part positions (Main Board)
138
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Pcb Diagram
5-5. LCD PBA Layout with part positions
1. CPU (KANT-MS) – It controls performance of all 11. Connetor – USB, Camera

loads 12. Connector – LVDS Signal for LCD
2. eMMC – Memory for operating CPU 13. Connector – Mic, Touch, Wi-Fi/BT
3. LPDDR – Memory for operating CPU
4. CODEC – Circuit for sound input
5. Speaker Circuit – Circuit for sound output
6,7. LVDS Circuit – LCD signal (Vx1 to LVDS)
8. DC 12V Power – Supply 12V to LCD PBA
9. Connector – Speaker, UART
10. Connector – TouchKey, Backlight, Sensor
139
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Pcb Diagram
5-6. Connector Layout with part positions
140
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Pcb Diagram
5-7. PBA Layout with part position (Inverter Board)
6. PBA function
7. PBA function
3. RPM
2. GND
4. F/B
5. NC
1. 5V
COMP
AC IN
141
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5-8. 100W SMPS Connector Layout with part positions
142
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1. PRECAUTIONS (SAFETY WARNINGS)
●Unplug the appliance before replacing or repairing any of the electrical parts.
⇢ Be careful to avoid electric shock.
●Make sure to use the correct replacement parts.

⇢C heck the model, rated voltage, rated current and running temperature rating.
●When troubleshooting, verify that the wire harnesses are connected securely.
⇢ Make sure the connectors are not separated when power is supplied.
●Check for visible traces of water on the electrical parts.

⇢ Replace or secure any parts that have come into contact with water.
●Check the status of parts after the replacement or troubleshooting.

⇢ All parts must be reinstalled properly.
●Check the location where the refrigerator will be used.

Do not install the refrigerator in a damp or wet location and make sure that the
surface where the product will be installed is even.
●The refrigerator must be grounded properly.

⇢ The product should be grounded if there is a risk of high humidity or wetness.
●The refrigerator must be plugged into a dedicated outlet.

Make sure that the power cord is not damaged in any way, or has any objects
placed on it.
●If the plug is damaged, replace the plug.

Do not use the plug if it is damaged.
●Customers must not try to repair the refrigerator themselves.
●Do not store anything in the refrigerator other than food.

⇢ Drugs that require a specific temperature should not be stored in the
refrigerator.
⇢ Do not store flammable substances (alcohol, benzene, ether, LP gas, etc.) in
the refrigerator as this may result in explosion.
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PRECAUTIONS(SAFETY WARNINGS)
Read all the instructions before repairing the product and make sure to follow the
instructions in order to prevent danger or property damage.
Unplug the refrigerator and remove all the items before repairing the product.
CAUTION/WARNING SYMBOLS DISPLAYED SYMBOLS

means "Prohibited".
Indicates a danger
Warning of death or serious means "Do not disassemble".
injury.
means "No contact".
means "Warning or Caution".

Indicates a risk of means "Unplug the unit before
Caution personal injury or servicing the product"
material damage.
means "Earth or Ground".
Warning & Caution

Unplug the product before Use rated components When repairing the product,
changing the interior lamp. when replacing parts. make sure that the all wire
• Check the correct model, rated harnesses are reconnected.
• This may result in electric shock. voltage, rated current, operating • The wire harnesses should be connected
temperature and so on. tightly and kept dry.
• Tightly tie the wires so that they are not
detached by an external force and or
comRated become wet due to moisture.
pone
nts
Unplug
When repairing the product, Check the status of parts after Check for visible traces of water on
make sure that all parts and the replacement or the electrical parts.
wires are free of dust and troubleshooting. • Replace or secure any parts that have come
into contact with water.
foreign substances. • All parts must be reinstalled properly.
• Cleaning parts when servicing the product
can help prevent fire or short circuits.
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❈ Please let users know about the following warnings & cautions in detail.
Warning & Caution

Customers should not store full Customers should not store Drugs that require a specific
glass bottles in the freezer narrow or long bottles, or food in temperature should not be stored
section. one of the small door shelves. in the refrigerator.
• The frozen bottles could explode and result in • These items could fall when the door is
injury. opened, resulting in injury to the customer.
The refrigerator should be Consumers must not try to Make sure that the power cord
plugged into a dedicated outlet. repair the refrigerator. is not damaged.
• Multiple plugs connected to an outlet may • Electrical and mechanical parts could • A damaged cord could result in excessive
cause excessive heat or fire. injure the consumer. heat or fire.
Prohibited Do not
disassemble
Customers should not place or Do not allow users to install The refrigerator must be
store objects on the product. the refrigerator in the wet grounded properly.
• Opening or closing the door may cause place or the place where water
items to fall, which may result in injury. splashes. • The product should be properly
• Deterioration of insulation of electric parts grounded if there is a risk of high
may cause electric shock or fire. humidity or moisture.
Prohibited
Earth
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FLOORING
To ensure that the product is properly installed,
the refrigerator must be installed on a level, solid
surface that is the same height as the rest of the
flooring. The surface should be strong enough to
support a fully loaded refrigerator.
MOVING
Protect the finish of the flooring. Cut a large
section of cardboard carton and place it
under the refrigerator where you are working.
When moving the product, make sure that
you pull the unit straight out and push it back
straight in.
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2. PRODUCT FEATURES AND SPECIFICATIONS
2-1. Compartment Features by Model
Water Dispenser model :

RF22M*
USB port
4
1
5
6
Fridge 7
3
11
8
9
Freezer Cool Select
Room 10
Appearance Fridge Compartment Freezer Compartment /

Cool Select Room
A) Handle 1) Auto Ice Maker
B) Dispenser 2) Fridge Multi-Purpose
8) Sliding shelf
Guard
9) Drawer
3) Easy Fresh Vegetable &
10) Guard
Fruit Drawers
11) Wine Rack
4) Foldable-Shelf
5) Fixed-Shelf
6) Quick Space-Shelf
7) Water filter
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Product Features and Specifications

RF28M*
1 USB port
8
4
1
5
6
Fridge 2
7
3
10 13
9
Freezer Cool Select 11
Room
12

Cool Select Room
A) Handle 1) Refrigerator lamps
B) Dispenser 2) Fridge Multi-Purpose Guard
9) Freezer lamps
10) Sliding shelf
Fruit Drawers
11) Drawer
4) Foldable-Shelf
12) Guard
5) Fixed-Shelf
13) Wine Rack
7) Water filter
8) Auto Ice maker
10
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2-2. Basic Product Specifications
Item Specifications
Model no. RF22M* RF28M*
35 3/4" X 28 7/8" X 71 7/8" 35 3/4" X 34 1/4" X 71 7/8"
External dimensions (width x depth x height)
(908 X 733 X 1825) (908 X 871 X 1825)
38 1/4" X 31 1/4" X 77 5/8" 38 1/4" X 36 1/4" X 77 5/8"
Gross dimensions (width x depth x height)
(972 X 795 X 1972) (972 X 920 X 1972)
Rated power frequency (HZ) 60 60
Rated power (V) 115 115
Rated power consumption of the electric motor (W) 145 145
Rated power consumption of the electric heater (W) 350 370
Refrigerator type Indirect cooling type refrigerator Indirect cooling type refrigerator
Refrigerant R-134a R-134a
Amount of sealed refrigerant 195 g 195 g
Weight 342 lb (155 kg) 366 lb (166 kg)
Gross weight 375 lb (170 kg) 399 lb (181 kg)
FRE (cu.ft) 8.8 11.5
REF (cu.ft) 13.2 16.4
Total (cu.ft) 22 27.9
Energy (kWh/yr) 709 778
11
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2-3. Comparison of Specifications
No. Module RF22M* RF28M*

Dimensions 35 3/4" X 28 7/8" X 71 7/8" 35 3/4" X 34 5/16" X 71 7/8"
1
(width x depth x height) (908 X 733 X 1825) (908 X 871 X 1825)
2 Door SWING 4 Door/ STS SWING 4 Door/ STS
Top : 5 High-Luminance Lamps * 2ea Top : 6 Flat Lamps * 2ea
Fridge
Side : 3 Lamps * 2ea Side : 3 Flat Lamps * 2ea
3 Lighting
Freezer/ 1 high-luminance lamp Top: 3 Lamps * 1ea,
Cool Select (top of compartment) Evap Cover: 3 Lamps * 1ea
Fridge SLIDE, FIX, FOLD / AL Foil-Trim
4 Shelf Freezer/
Tray Shelf / AL FOIL-TRIM
Cool Select
Fridge 2 Pieces / AL Foil-Trim
5 Box Freezer/
2 Pieces / AL Foil-Trim
Cool Select
6 Cool Select Room modes Freezer / Soft Freezing / Chill / Cool
7 Ice Maker Direct cooling system Auto I/M
Frige Transparent 6 Pieces / Stamping

8 Guard Freezer/
Transparent 3 Pieces / Stamping
Cool Select
9 Handle Hidden Handle / STS Pattern (Real Stainless + Hair Line Pattern)
10 Dispenser display Center of the Left Fridge door
11 LCD Center of the Right Fridge door
12
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Classification RF22M* RF28M* Remarks

BLDC(SC MOTOR), ø120 11Wing
Freezer AIO Q7(NMB社)
DC12V, 2.5W, 1870rpm
Motor Cool Select Room AIO Q7(NMB社)
DC12V, 2.5W, 1870rpm
&
Fan Fridge AIO Q7(NMB社)
DC12V, 2.5W, 1870rpm
Machine BLDC(DRCP8020LA), ￠160 3Wing,
AIO 160
compartment CCW 12VDC 1.7W, 1120rpm
F-Evap. AC120V 121W (Sheath Heater)
CV-Evap. AC120V 121W (Sheath Heater)
R-Evap. Not applied.
French AC120V 10W (Cord Heater)
Dispenser AC120V 2.5W (Cord Heater)
Heater
DC12V 2.3W
Water pipe
(Cord Heater)
DC12V 2W
ICE Room
(Cord Heater)
ICE Maker AC120V 120W AC120V 141W
Electrical
parts Damper Not applied.
OLP 4TM445PHBYY-82
Comp
electrical PTC Relay Not applied.
parts
Capacitor Not applied.
Bimetal [Off 60℃, On 40℃]
Freezer
Thermal Fuse (Cut-off, 109(110) ℃)
Over heating Bimetal [Off 60℃, On 40℃]

Cool Select Room
protector Thermal Fuse (Cut-off, 109(110) ℃)
Not applied.
Fridge
Not applied.
3 Lamps * 1ea,
Freezer 1 LED-power (1 EA)
Evap Cover: 3 Lamps * 1ea
3 Lamps * 1ea,
Internal lamp Cool Select Room 1 LED-power (1 EA)
Top : 5 High-Luminance Lamps * 2ea Top: 6 Flat Lamps * 2ea,
Fridge
Side : 3 Lamps * 2ea Side: 3 Flat Lamps * 2ea
Step Valve 4 way valve
13
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2-4. Specifications
Model RF22M* / RF28M*

Freezer performance (4 stars)
Model no. NC1MV90ALP/E01
Freezer
Compressor
Parts
Driving type INVERTER

Refrigerant R-134a, 195g
Threshold that turns the Threshold that turns the
Temp. Selection
Temperature sensors inside Compartment
sensor output on sensor output off

Freezer
Thermistor -8 ℉ -5 ℉(-21 ℃) -11 ℉(-24 ℃)

(F-Sensor)
0℉ 2°F(-17°C) -4°F(-20°C)
5(℉) 8 ℉(-14 ℃) 2 ℉(-17 ℃)
Same as Freezer Same as Freezer
Cool Select Room
Freezer
compartment compartment
Thermistor Soft Freezing 27 ℉(-3 ℃) 19 ℉(-7 ℃)
(R-Sensor)
Chill 33 ℉(1 ℃) 26 ℉(-3 ℃)
Cod 45 ℉(7 ℃) 37 ℉(3 ℃)
34 ℉ 37 ℉(3 ℃) 31 ℉(0 ℃)
Thermistor
37 ℉ 40 ℉(4 ℃) 34 ℉(1 ℃)
(R-Sensor)
44(℉) 47 ℉(8 ℃) 41 ℉(5 ℃)
Initial defrosting interval (simultaneous defrosting of F and R) 6 hours ± 10 minutes
Defrosting interval
Freezer defrosting interval 12 ~ 48 hours (depending on the operating conditions)

40 ~ 400 minutes (depending on the operating
Fridge defrosting interval
conditions)
Idle time 1 minute
Model no. THERMISTOR (DTN-C502)
Defrosting sensor
Defrosting Parts
F defrosting - sensor
Specifications 5.0 ㏀ at 77 ℉ (25 ℃)
R defrosting - sensor
Model no. BIMETAL THERMOSTAT
Bimetal (Freezer)
Operating temperature Off : 140 ℉ (60 ℃ ) / On: 104 ℉ (40 ℃)
Bimetal (Cool Select)
Thermal Fuse(Freezer) Operating temperature Cut off, 109(110 ℃)
Thermal Fuse(Cool Select) Operating temperature Cut off, 109(110 ℃)
14
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F compartment defrosting Current flows when F defrosting
AC120V 121W
heater is conducted.
CV compartment defrosting Current flows when CV
AC120V 121W
heater defrosting is conducted.
R compartment defrosting
N/A -
heater
Current flows when CV
CV compartment drain heater -
defrosting is conducted.
According to external humidity
French heater AC120V 10W
, Heater is operated
Water tank heater - -
Dispenser heater - AC120V 2.5W
Cap door heater
- -
(R compartment)
Display heater
- -
(F compartment)
Ice water supply pipe heater - -
Ice water drain pipe heater - DC12V 2.3W
ICE Room Heater - DC12V 2W
Damper heater - -
Electrical parts
The heater is operated by the

R compartment door heater -
external humidity sensor.
F compartment defrosting heater overheating prevention bimetal THERMOSTAT (BT-121-M) On: 40 ℃ Off: 60 ℃
F compartment defrosting heater overheating prevention fuse 110 ℃, 250 V/10 A
CV compartment defrosting heater overheating prevention bimetal THERMOSTAT (BT-121-M) On: 40 ℃ Off: 60 ℃
CV compartment defrosting heater overheating prevention fuse 110 ℃, 250 V/10 A
Noise filter 20 mH, 80*60*1.6 t
Model no. 4TM445PHBYY-82
OLP Temperature at which it turns on (℃) 69 ℃
Temperature at which it turns off (℃) 125 ℃
R compartment cooling fan motor DC 12V BLDC (12035GE-12M-YT-F1)
Comp. cooling fan motor DC12V BLDC(DRCP8020LA)
Motor step valve DC 14 V / 0.7 A
3 Lamps * 1ea,
Freezer / Cool Select Room interior lamps 1 Led-POWER * 1ea
Top : 5 High-Luminance
Top : 6 Flat Lamps * 2ea
Fridge interior lamps Lamps * 2ea
Side : 3 Flat Lamps * 2ea
Side : 3 Lamps * 2ea
Door reed switch DC 200 V / 0.5 A
Power cord AC 125V / 15A
Grounding screw BSBN (brass screw)
15
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2-5. Dimensions
RF22M*
908 mm
35 3/4” (908 mm)
2 3/4" (70mm)
24” (610 mm)
1081 mm
2” (50 mm)
42 5/8" (1083mm)
1 3/4” (43 mm)
610 733
11 7/8" 11 7/8"
(303 mm) (303 mm)
502 mm
125° 125°
12" (305 mm)
59 5/8"
1517 mm(1515 mm)
28 7/8" (733)
35 3/4" (908)
70 3/4" (1797)
71 7/8" (1825)
16
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RF28M*
908 mm
35 3/4” (908 mm)
29 3/8" (748 mm)
2 3/4" (70 mm)
1081 mm
2” (50 mm)
48 1/8" (1221 mm)
1 3/4” (43 mm)
610 733
11 7/8"
(303 mm)
502 mm
125° 125°
12” (305 mm)
59 5/8"
1517 mm(1515 mm)
34 5/16" (871 mm)

35 3/4" (908 mm)
70 3/4" (1797 mm)
71 7/8" (1825 mm)
17
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Operations
2-6. Feature panel
User interface
NOTE
• For detailed information about the refrigerator's functions, and apps, see the on-screen
user manual available on the LCD display of your refrigerator.
• The content of apps and widgets and their design is subject to change. Support for apps
and widgets may be discontinued without notice, depending on the content provider’s
policy.
• Children's use of the refrigerator's functions, apps, and services must be supervised by
adults.
• The PANDORA apps are only available in the United States.
01 Home screen
02 Task bar
01
Operations
02
English 35
18
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Operations
01 Home screen
01 Apps & Widgets

02
• Tap a desired app or widget to launch
it.
• Tap and hold an app or widget to enter
01
Edit mode. A grid appears. In Edit mode,
you can drag and drop an app or widget
to a new position on the grid. When you
move the app or widget to a new grid
location, the location turns blue if it is
available. If it is not available, it turns
red.
• You can add an app or widget that has
been removed from the All Apps list.
02 Status bar
• Bluetooth ( ): Indicates Bluetooth
connection status.
• USB ( ): Indicates USB connection
status.
Operations
• Remote Management ( ): Turns on

when Remote Management is enabled
and running.
NOTE
The refrigerator supports USB memory
that is formatted in the FAT32 or exFAT
sure to convert NTFS to FAT32 or exFAT

before use.
• Network ( ): Indicates network
connection status in 5 levels (Off, 1-4).
36 English
19
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02 Task bar
01 02 03 04 05 Tap to turn on or
turn off the voice
recognition function.
01 Microphone
The microphone icon
turns red when it is
turned off.
Tap to display the
02 Menu
menus available.
• Tap to open the
Home screen.
• Tap and hold to
03 Home open the Task
Manager. See the
Task Manager
section for details.
Tap to return to the
04 Return
previous screen.
Operations
Tap to display the
05
Quick Panel.
English 37
20
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Operations
Fridge Manager
To access Fridge Manager, swipe the Home screen to the left, and then tap the Fridge
Manager widget.
• On the Fridge Manager widget, the

current fridge and freezer temperatures
as well as active special functions are
displayed.
• For detailed settings, tap the widget to
open the Fridge Manager.
Operations
38 English
21
Untitled-2 38
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The Fridge Manager is a graphical

representation of your refrigerator.
04 The top half represents the refrigerator
compartment, the bottom left the freezer
01
compartment, and the bottom right the
FlexZone. The temperature or mode
settings for each are displayed over each
section.
Fridge Manager At a Glance
01 Temperature
Change the set temperature in the
fridge, freezer, and FlexZone. You
can also turn on and turn off the
refrigerator's Power Cool function and
the freezer's Power Freeze function.
- Power Freeze speeds up the freezing
process at maximum fan speed. The
freezer keeps running at full speed
for several hours and then returns to
Operations
the previous temperature.
- To freeze large amounts of food,
activate Power Freeze at least 20
02 03 hours before putting food in the
freezer.
NOTE
Using Power Freeze increases power
consumption. Make sure you turn it off
so the freezer returns to its previous
temperature if you do not need it any
longer.
02 Special Features
View a short explanation of some of the refrigerator's special features.
03 Fridge Settings
Change many of the fridge's settings including settings for ice making, the door alarm,
and the temperature units (°F or °C). See the next page for details.
04 External Conditions
Displays the external (ambient) temperature and humidity.
English 39
22
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Operations
NOTE
The displayed conditions may differ from the actual temperature and humidity.
NOTE
Also displayed is the Ice Off (ice making off) indicator at the top, center. When the
indicator displays Ice Off, the refrigerator's ice maker is turned off.
Turns the icemaker on and off. Tap and drag the button to turn
on or off. Note that if the ice bucket is full of ice, the refrigerator
Ice Maker
will not start making ice when you drag the button to On.
Instead, displays the Ice Making Off indicator on the main screen.
Turns the ice and water dispensers on and off. Tap and drag the
Dispenser Lock
button to turn on or off.
The door alarm sounds if you leave the door open. Tap and drag
Door Alarm
the button to turn on or off.
Switch the temperature scale between Celsius and Fahrenheit.
Temp. Unit
Touch °F or °C to change the scale.
NOTE
Operations
Water Filter Water Filter, and then tap

RESET. Tapping RESET re-initializes the function that measures
again.
Self Check is a self diagnoses function. Tap to open. Tap START to
Self Check
run.
Works with the Smart Grid energy saving manager. Tap to open.
Demand Response Tap and drag the button to turn on or off. See the Smart Grid
section in this manual for more information.
Cooling Off mode (also called Shop mode), is designed for use
by retailers when they are displaying refrigerators on the shop
In Cooling Off mode, the refrigerator’s fan motor and lights work
Cooling Off
normally, but the compressors do not run, and the refrigerator
and freezer do not get cold. If Cooling Off is turned on, all
cooling controls will turn to OFF on the Fridge Manager.
Tap and drag the button to turn on or off.
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Settings
• You can set the screen brightness, wallpapers, auto wake-up,
Display motion detector, and theme, duration and start time of the screen
saver.
• Set the volume and equalizer and turn on or turn off the touch
Sound
sound.
• Turn on or turn off a Wi-Fi connection. The current Wi-Fi network is
Wi-Fi
• Up to 4 recently paired Bluetooth devices are listed.

•
Bluetooth paired device from the device list.
• Available devices are Bluetooth-enabled headsets, headphones, and
speakers.
• Set language of the Voice function and turn on or turn off voice
Voice
feedback and voice wakeup.
•
Parental
• Enable or disable restrictions on Family Hub features and apps.
Controls
Operations
• Select a preferred language. Available languages depend on the
Language
sales region.
• Make sure the Auto update function is on with a proper Wi-Fi
network connection. Open the fridge door and locate the display
reset button on the inner side of the door. Press the button and
Date and Time
press again to reset the display. Then, the date and time will be
synced by the time server.
• You can change the time zone through the Time zone menu.
• Make sure the Software Update function is on with a proper Wi-Fi
network connection.
• When updates are available, the Update button becomes active.
About Device
When updates are complete, the refrigerator restarts automatically.
• Legal information displays the Open Source License Agreement. Tap
the list item to open the Open Source Announcement.
• Easy Connection can be used with Samsung Smartphone apps, and
Easy
allows you to connect your device to the same home Wi-Fi network
Connection
that your smartphone is connected to.
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Operations
• Device Authentication can be used with Samsung Smart TV apps

Device where the privacy information on the refrigerator can be shared to
Authentication the TV.
• Availability of this function depends on the device model.
Clean screen
• Turn on so you can clean the screen without activating any apps.
mode
• Set to turn on or off the screen reader function for blind and low-
Accessibility
vision users.
• The online manual will walk you through various menus and apps
Online Manual
that the refrigerator provides directly on the display.
• Tap Reset to restart the refrigerator in Factory Data Reset mode. All
user data will be removed permanently. Data that will be removed
Factory Reset includes account information, memos, photos, and user settings.
CAUTION
Once factory reset is complete, no user data can be recovered.
• Use Remote Management to allow a service representative to
remotely diagnose problems and provide solutions.
Remote
• Remote Management requires a Wi-Fi connection.
Management
Operations
• The Remote Management menu does not appear on models that do

not support Remote Management.
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Display reset (applicable models only)

If the display is not working correctly, try resetting the display. This may resolve the
problem.
1. Open the right-side fridge door and

locate the switch cover on the top right
corner of the door.
2. Push up the cover to reveal the power
switch.
3. Turn the switch off, and then turn it on

again.
4. Reinsert the switch cover. You will hear
a click when the cover is in place.
Operations
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Operations
2-7. Samsung Smart Home
Samsung Smart Home
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung
Smart Home”. Download and install the Samsung Smart Home app provided by Samsung
Electronics to your smart device.
NOTE
• The Samsung Smart Home app is designed for Android 4.0 (ICS) or higher, or iOS 8.0 or
higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
• For improved performance, the Samsung Smart Home app is subject to change without
notice or discontinued support according to the manufacturer’s policy.
• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or
non-standard Wi-Fi authentication protocols are not supported.
• Wireless networks may be affected by the surrounding wireless communication
environment.
• If your Internet service provider has registered the MAC address of your PC or modem
If this happens, contact your Internet service provider for technical assistance.
•
Refrigerator from accessing the Internet. Contact your Internet service provider for
Operations
technical assistance. If this symptom continues, contact a local Samsung service center
or retailer.
•
(router).
• Samsung Smart Refrigerators support both Wi-Fi 2.4 GHz with IEEE 802.11 b/g/n and
Soft-AP protocols. (IEEE 802.11 n is recommended.)
• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart
Refrigerators.
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Samsung account
You are required to register your Samsung account to use the app. If you don’t have a
Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
Getting started
1. Run the Samsung Smart Home app and log in with your Samsung account. iPhone users
are required to provide the login information each time they access the app.
2. Select Add Device and then tap Refrigerator.
3. Follow the onscreen instructions to provide the necessary information about the
router, and then tap Next.
4. On the display of the refrigerator, access Settings, and then select Easy Connection.
5. When device registration is complete, the refrigerator icon will appear on the Samsung
Smart Home app.
6. Tap the refrigerator icon to open the refrigerator page.
Refrigerator app
Integrated control
You can monitor and control your refrigerator at home and on the go.
• Tap the refrigerator icon in Samsung Smart Home to open the Refrigerator page.
•
Operations
change options or settings if necessary.
NOTE
Some options or settings of the refrigerator may not be available for remote control.
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Operations
2-8. SMART GRID Function (Demand Response)
Category Item Description

Displays the current temperature setting of the
Fridge temperature
fridge.
Freezer temperature
freezer.
Monitoring FlexZone™ settings Displays the settings of the FlexZone™.
Detects abnormal operations of the
Diagnosis
refrigerator.
Checks the accumulated power consumption of
Energy monitoring
the refrigerator for the last 180 days.
You can turn the ice making function on or off,
and check the current settings of the function.
Ice making
You can also check the status and progress of
ice making.
Functions
You can turn Power Cool on or off, and check
Power Cool
the current settings.
You can turn Power Freeze on or off, and
Power Freeze
check the current settings.
Operations
This alarm is triggered when the fridge, the

Abnormally high
freezer, or the FlexZone™ has abnormally high
temperature
temperatures.
This alarm is triggered if the fridge or freezer
Alarms
Door opening door or the FlexZone™ door is left open for a
replacement must be replaced.

You can view the inside of the refrigerator
and, by creating visible labels assigned to
View Inside
periods, keep track of item expiration dates so
that you can use up and replace food items in
a timely manner.
Shopping List You can create and edit a shopping list.
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SMART GRID Function (Demand Response)

When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy
Management Refrigerator function can control energy usage or delay the operation of
some functions to save money when energy prices or demand are the highest.
NOTE
• You can deactivate the SMART GRID (Demand Response) function at any time using the
Override On/Off function.
• To use the SMART GRID (Demand Response) function, you need a separate contract with
your electric utility company.
In addition, to use the Smart Grid (Demand Response) function, you must register for the
service with your electric company. The company must have an EMS (Energy Management
Using the SMART GRID (Demand Response) Function

This feature monitors energy prices and demand information from your utility company
peak times when electricity costs and demand are lower.

If the refrigerator receives a control signal from the utility company, the refrigerator will
display the DAL (L3) ~ TALR (L4) levels on the refrigerator display and control the power
Operations
consumption according to the level.
Exception condition: The DAL and TALR control signals from a utility company work as
long as product performance is maintained.
If the refrigerator receives the SMART GRID (Demand Response) signal (DAL or TALR), the
refrigerator will operate in Delay Appliance Load or Temporary Appliance Load Reduction
mode.
• Delay Appliance Load (L3): The refrigerator responds to a DAL signal by providing a
moderate load reduction for the duration of the delay period. This function controls
functions that consume a lot of energy such as adjusting the Cooling system, running
the defrost cycle, and making ice.
- DAL mode is automatically deactivated after it lasts for the amount of time
stipulated by the DAL signal (max. 4.5 hours) or when the Override function is
turned on.
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Operations
• Temporary Appliance Load Reduction (L4): The refrigerator responds to a TALR signal
by aggressively reducing the load for a short time period. This function reduces energy
consumption by stopping the compressor and controlling the functions that consume a
lot of energy such as the defrost cycle and making ice.
- TALR (L4) mode is automatically deactivated after it lasts for the received duration
(max. 15 minutes), or when the Override function is turned on. The mode is
immediately deactivated and the refrigerator returns to the normal state when the
door is opened or closed, or the dispenser is used.
To check the MAC address

1. Tap the Settings icon on the Home screen.
2. Scroll down to and open About Device.
3. The screen displays (among others) the Wi-Fi MAC address.
Override Mode
When you want the refrigerator to ignore the SMART GRID (Demand Response) signal
from the utility company, you can activate OVERRIDE mode.
When you activate OVERRIDE mode, the refrigerator ignores the SMART GRID (Demand
Response) signal and is not controlled by the utility company.
Activating and deactivating Override mode

Operations
1. Tap the Fridge Manage icon.

2. On the bottom of the Fridge Manager screen, tap the Fridge Settings icon.
3. Tap Demand Response.
4. Slide the DAL/TALR override button to the ON or OFF position.
NOTE
• Alternatively, you can activate or deactivate OVERRIDE mode using the Samsung Smart
Home app and the Energy Management function. See the next page.
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Using the Energy Management Function

The Energy Management function enables you to control and monitor your Energy
Management refrigerator using the Smart Home app for your convenience.
NOTE
• To use the Energy Management refrigerator functions, you have to install the
1. Operational Status
- You can check the DR and Override status.
2. Energy Consumption Reporting
- Shows the accumulated power consumption. Power consumption data is updated
every 5 minutes.
NOTE
the product depending on the operating environment and the quantity and type of stored
food.
3. Delay Defrost Capability
- The Delay Defrost Capability function saves energy by delaying the defrost
Operations
time is not set, the function works with the default time settings. The default time
settings are below:
- 6 am to 10 am: November 1st to April 30th.
- 3 pm to 7 pm: May 1st to October 31st.
To change the time setting for the Delay Defrost Capability
You can change the time setting for the Delay Defrost Capability on the app.
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Operations
Provision for Open Access to the Connected Product Requirements

1.
- Energy Consumption Reporting
- Demand Response
2. Samsung OPEN API
- Operational Status, User Settings & Messages
- ICE Maker Status: GET /devices/0/fridge/iceMaker
- Door Open Alarm: GET /devices/0/Door/openState
- DR Status: GET /devices/0/drlc
- Delay Defrost Capability
- Set Schedule of the Defrost Delay: POST /devices/0/fridge/defrostreservations
- Get Schedule of the Defrost Delay : GET /devices/0/fridge/defrostreservations
- Delete Schedule of the Defrost Delay: DELETE /devices/0/fridge/
defrostreservations/<<id>>
- Defrost Delay On/OFF: PUT /devices/0/fridge
Operations
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2-9. ICE-MAKER Function
- The ICE-MAKER function is an option and the following explains the function of these models.
- The ICE-MAKER is a kit that supplies water on its own, freezes water into ice and stores the ice cubes in the Ice
Container with the capability of making ice automatically without manual controlling
1) Shape of Icemaker
CD
FS
2) Initial Operations
1. When the power is on, it checks the temperature of the Ice Maker Sensor. If the Ice Maker Sensor
temperature is lower than 0℃, the Ice Maker Heater will be on for 4 minutes. After that, it will run the Initial
Test Mode. If the Ice Maker Sensor temperature is higher than 0℃, it will run the Initial Test Mode right
away.
2. During the Initial Test Mode, it carries out the operation of the Ice Maker Motor and its Heater turns on for
30 seconds.
3. If the Ice Maker Sensor temperature is over 0℃ upon the initial power on, the Water Valve will work for a
second while its Heater is on.
4. The Ice Maker Motor rotates both clockwise and counter clockwise repeatedly. And, when it is sensed as
being at the parallel position (Home) within 6 minutes after the Motor starts operating, its initial operation will
stop and its normal ice making will begin.
5. When it does not sense the parallel position (Home) within 6 minutes after the Motor starts operating, it will
be considered as the Ice Maker defect and its initial operation will stop.
※ Operation upon Ice Maker Defect during the Initialization.

1) Upon the termination of the Initialization due to the Ice Maker Defect, it runs the Initialization again. And, when
the defect is detected during all the set number of times (ex. 3 times), it will stop the Initialization of the Ice Maker.
2) When it is sensed as defect 3 times in a row during the initialization, the Ice Maker does not operate for the
set duration (ex. 3 hours) and it runs the initialization again after a set time period.
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3) G
eneral Operation
• Water Supply > Stand-by Time for Ice Making > Temperature Checking for Ice Maker Sensor > Ice Removing
Water Supply Ice Making Ice Removing
1. After supplying water, it stands by for 14 minutes before starting the ice making. After that, it checks the Ice Maker
Temperature.
2. When the Ice Maker Sensor temperature is measured lower than -13℃ for more than 5 seconds, its ice making
is completed.
3. When the ice making is completed, the Ice Maker Heater and Motor operates and the ice cubes are to be
removed from the Ice Maker. At this time, its heater thaws out the outer surface of the ice cubes allowing them to
be removed from the Ice Maker easily. And, its motor turns both clockwise and counter clockwise to remove the
ice cubes from the Ice Maker.
4. The Ice Maker repeats the operation of the (1) ~ (3) until ice cubes build up in the Ice Bucket triggering the Full-
Ice Detect Sensor on. At this time, the Ice Maker stops producing ice cubes.
4) Ice Off (Stopping Ice Making) Function

1. When turning on the Ice Off function at the preference setting, the Ice Maker function will be off.
2. When the Ice Maker is off, it does not supply water to the Ice Tray.
3. When turning off the Ice Off function, the Ice Off function will be cancelled. When the Ice Off is cancelled, it starts
from ice making and the operation of the Ice Maker resumes.
5) TEST Function
- It is a function to be used when it needs the forced operation for the purpose of repairs or cleaning.
1. When pressing the Test Button for 1.5 seconds, the Test Function will start.
2. The Test Function works as follows.
Start (Alarm Sound) → Motor On (Rotating Counter Clockwise) → Motor On (Rotating Clockwise) → Heater On →
Motor On (Rotating Clockwise) → Home Location → Water Supply → Completed (Alarm Sound)
※ The Ice Maker Heater will be On / Off
The Ice Maker Heater will be On and Off according to the temperature conditions of the Ice Maker Sensor when
the Ice Maker Motor rotates clockwise.
3. When the entire operation is to be completed within 6 minutes after the motor starts operating upon pressing the
Test button, it sends out alarm sound. And, after this, it does normal ice making.
4. When the entire operation does not complete normally (ex. Not reaching at the Home location) within 6 minutes
after the motor starts operating upon pressing the Test button, it will be considered as the Ice Maker defect and
the entire loads (Motor, Heater, etc) will be off. (No alarm sound)
After this, it performs an operation checking whether the Ice Maker operates normally according to the set time
cycle (ex. 3 hour).

When the Ice Maker Heater is on, it may cause personal injury. So, take extra care
Caution
Ice maker test switch
Ice Level Checking IR Sensor
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2-10. Material Specification
RF22M*
Photograph Part Name Part Code AMOUNT
FILTER-WATER DA29-00019B 1
CASE LAMP REF DA61-08236A 1
LED LAMP TOP DA41-00676K 2
LED LAMP SIDE DA41-00519Q 2
LED LAMP FRE,CV DA41-00676J 1
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RF28M*
LED LAMP TOP DA96-01119B 2
LED LAMP SIDE DA96-01119A 2
LED LAMP COVER EVAP-FRE DA41-00519R 1
LED LAMP COVER EVAP-CONV DA41-00519R 1
LED LAMP COVER EVAP-FRE DA41-00519P 1
LED LAMP CV TOP DA41-00519P 1
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8. REFERENCES
8-1. Glossary
About Inverter technology

This is a technology for ensuring efficiency that automatically controls the freezing and cooling performance
depending on the various conditions including the surrounding temperature, the number of times the door is
opened and the amount of stored food.
Inverter technology implementing ultra power-saving

If the door is frequently
opened and lots of food is
stored, the compressor is
driven faster.
The multiple The compressor The compressor is driven Electric charges is

sensors figure out operation is controlled only as needed to reduced by 12%
the status within depending on the If the door is rarely eliminate unnecessary
the refrigerator. number of door opens opened and small amount power consumption
and the amount of the of food is stored, the
food stored in the compressor is driven
refrigerator. slower.
About Natural Defrosting

• This is a technology that helps keep food fresh by raising the humidity in the refrigerator by removing frost
that has formed on the evaporator by running the fan when the cooling operation is not being executed.
About the Parallel Cycle (1-compressor is applied.)
4-Way Valve
4-Way Valve
Control the temperature of each room using three-way valve.
Swing operation means moving of PAD inside 4Way Valve.

It makes refrigerant flow to each evaporator.
PAD
PAD
4-Way Valve
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References
✽ Glossary
Terminology Description
LED stands for Light Emitting Diode.
LED
An LED is a semiconductor device that emits visible light when an electric current passes through it.
This refers to the communication ports of the micom.
Tx, Rx
TX : Transmit signal. RX : Receive Signal.
The IC used to electrically drive devices.
Driver IC
(Power supply type - Source, power cut-off type-Sink)
This is also called a Micro Computer. It can be viewed as a small computer on a single chip that consists of a
Micom
ROM where the program is stored, RAM where the data are stored, and ALU that calculates, I/O, Interrupt, etc.
Connector The connector that connects a separate load and circuit.
Resistor This is used to suppress the current in the circuit or to distribute voltages.
This stands for Printed Circuit Board and is used to mechanically support and electrically connect electronic
PCB components using conductive pathways, tracks or signal traces etched from copper sheets laminated onto a
non-conductive substrate.
Single-Sided PCB A Printed Circuit Board that only has conductive pathways on one side of the substrate.
Double-Sided PCB A Printed Circuit Board that has conductive pathways on both sides of the substrate.
SCR SSR SCR Silicon Control Rectifier, SSR Solid State Relay (Electrical Contact Relay)
TR Transistor --- An amplification device using the electric conduction of semiconductor crystals.
This stands for Variable Resistor.
Varistor There are symmetric varistors whose resistance is determined by the voltage only regardless of the polarity of
the voltage and asymmetric varistors whose resistance is determined by the polarity of the applied voltage.
Compressor - A mechanical device that compresses gas to increase the pressure of the gas. In general, the
Compressor compressor used for refrigerators is a reciprocating compressor that uses pistons driven by a crankshaft that is
rotated by the motor to deliver gas at high pressure.
A device that converts DC to AC.
Inverter This device converts direct current voltage (or current) to alternating current voltage (or current) that is required
to drive a motor.
This refers to the process that generates a rotating magnetic field in a direction to align the location of the rotor
to the rotating magnetic field when starting a motor. In general, to drive a motor, the rotor location must be
Alignment
identified (except V/f) but the location of the rotor cannot be easily identified before starting the motor. Therefore,
a process to locate the rotor at a specific position by force is required and this is called alignment.
A valid signal status
Activation
This represents the Low status for an activation low signal and the High status for an activation high signal.
An invalid signal status
Deactivation
This represents the High status for the activation low signal and the Low status for the activation high signal.
The capacitor that stores the power voltage to drive the High-Side Power Switch of the SPM.
Bootstrap Capacitor A 3-Phase Full-Bridge Inverter consists of 3 capacitors. By turning on the Low-Side Power Switch for a pre-
determined period of time just before the motor starts, the capacitors are charged.
Smart Power Module
Although this was originally the model name for a product, it now refers to a power semiconductor package that
SPM
has an inverter function including a switching device, a driving circuit of the switching device and a protection
circuit.
PWM Pulse Width Modulation
Revolutions Per Minute

RPM
This refers to the number of rotations per 1 minute.
Revolutions Per Second
RPS
This refers to the number of rotations per 1 second.
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References
8-2. French Heater Control Using a Humidity Sensor
▶ The French heater of the fridge is controlled by the humidity sensor value, the surrounding temperature and
the fridge temperature.
▶ If the output voltage of the humidity sensor is 0.6V or lower or 4.7V or higher, it is judged to be a humidity
sensor error (self diagnosis error code: 13E) and the French heater of the fridge is controlled by the
surrounding temperature and the fridge temperature. (Humidity sensor voltage table : Refer to page 112)
External Air
High surrounding temperature Fridge compartment internal lamp
Condition
Humidity
High humidity ~ Low humidity High humidity ~ Low humidity

Fridge
Temperature
Setting
0℃
~ The operating ratio decreases. The operating ratio decreases.

5℃
▶ The French heater operating ratio depending on whether the humidity sensor is applied or not
▶ If the humidity sensor is in the Open or Short Error state, the French Heater operates: The heater operates in
the high-humidity condition
▶ The French Heater operating ratio when the control function service option is applied: 100 %
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References
8-3. Model Numbering Convention
2017 yr
M
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References
8-4. Model Numbering Convention (RF22K*)
Feature table
refer to
below
2017 yr
M
M
M
Refrigerator
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References
Troubleshooting
8-5. Troubleshooting.
If you Check the
encounter a problem withfollowing before calling
the refrigerator, the service
first check centre
the tables starting below, and
then try the suggested actions.
General
Symptom Action
• Make sure the power cord is connected properly.
• Make sure the temperature control is set correctly. Try
setting to a lower temperature.
• Make sure the refrigerator is not being exposed to direct
sunlight and is not near a heat source. Failing to do so may
The refrigerator does affect the cooling performance.
not operate or cool. • Make sure the refrigerator is far enough away from rear
walls, side walls, or cabinets to allow proper ventilation.
Failing to do so may affect the cooling performance.
• Too much food can block the internal ventilation of the
refrigerator. To keep the refrigerator operating normally, do
not put too much food inside.
• Check if the temperature control is set to the lowest
temperature. If so, change to a higher temperature.
• This can happen if the ambient room temperature is too low.
Food in the fridge
Set the room temperature higher.
freezes.
• Check if food containing a high proportion of water has been
put in the coldest area of the fridge or near the cooling vent.
If so, move the food to other shelves in the fridge.
• Make sure the refrigerator is installed on a stable, flat
surface.
• Make sure the refrigerator is far enough away from rear
walls, side walls, and cabinets to allow proper ventilation.
You hear unusual
• Make sure that there are no foreign objects (coins, keys,
noises or sounds.
Troubleshooting
cutlery, etc.) inside or underneath the refrigerator.

• The refrigerator may produce a ticking sound from inside.
This occurs when the various accessories contract or expand
as the temperature inside changes. This is normal.
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References
Symptom Action
• To prevent condensation from forming, the refrigerator
has heat-proof piping in the front corners. If the ambient
temperature rises, this equipment may not work effectively.
The front corners This is not a system failure.
and sides become • Make sure the door is closed properly. Condensation may
warm and form form if you leave the door open for an extended period of
condensation. time.
• Condensation may form on the exterior surface of the
refrigerator if humid air comes into contact with the cool
surface of the refrigerator.
• If you have used all the ice in the ice bucket, you must wait
for 12 hours for the refrigerator to make more ice.
• See if the Ice Maker Off icon is lit. If it is, press and hold Ice
Maker Off for 3 seconds.
The ice maker does
• Make sure the freezer is set below 32 °F (0 °C) (or 23 °F (-5
not make ice.
°C) in warm ambient air).
• Make sure the water tank is filled with water.
• Check if the ice bucket contains ice clumps. If it does, empty
the ice bucket and try again.
• Check if the water tank is frozen. If so, select a higher fridge
temperature.
The water dispenser
is not functioning.
• Make sure the water tank is installed properly.
• Make sure the water filter is installed properly.
You hear a bubbling • This is normal. The bubbling sound comes from refrigerant
sound. circulating through the refrigerator.
• Check for any spoiled food. We recommend cleaning the
A bad smell comes refrigerator on a regular basis and removing any spoiled or
Troubleshooting
from inside the suspect food items.

refrigerator. • Make sure strong smelling food is wrapped tightly or stored
in air tight containers.
• Make sure no food blocks the vents of the refrigerator. It is
Frost forms on the
also important to arrange food items evenly for ventilation.
interior walls.
• Make sure the door is closed properly.
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References
Troubleshooting
Symptom Action
• This happens when food containing a high proportion of
Condensation forms
water is stored uncovered, or the door has been left open for
on the interior walls
an extended period of time.
or around vegetables.
• Make sure food is covered or put in sealed containers.
• Push the water dispenser lever to check the water supply.
• Push the ice dispenser lever to check the operation of the
auger motor in the ice maker assembly.
• Check if there are any objects obstructing the auger motor
The freezer door does and preventing it from running. If found, remove the objects
not close. and clear the motor area.
• If the ice maker has not been used for an extended time, the
ice bucket may contain ice chunks that obstruct the auger
motor and prevent it from running properly. If this is the
case, remove and empty the ice bucket.
Troubleshooting
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References
Samsung Smart Home
Symptom Action
“Samsung Smart • The Samsung Smart Home app is available for smartphones
Home” in the app that run Android 4.0 (ICS) or higher, or iOS 8.0 or higher.
market.
• The Samsung Smart Home app is available on applicable
The Samsung Smart
models only.
Home app fails to
• The old Samsung Smart Refrigerator app cannot connect with
operate.
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
The Samsung Smart
• If the Wi-Fi icon on the refrigerator’s display is off, this
Home app is installed
indicates that no network connection has been established
but is not connected
yet. In this case, use the Samsung Smart Home app to
to my refrigerator.
connect and register your refrigerator to the access point
(AP) of your house.
Could not log into the
• If you don’t have a Samsung account, follow the app’s
app.
onscreen instructions to create one.
An error message
• Easy Connection may fail due to the distance from your
appears when I
access point (AP) or electrical interference from the
try to register my
surrounding environment. Wait a moment and try again.
refrigerator.
The Samsung
Smart Home app • Exit and restart the Samsung Smart Home app, or disconnect
is successfully and reconnect the router.
connected to my • Unplug the power cord of the refrigerator, and plug it again
refrigerator but does after 1 minute. Troubleshooting
not run.
English 63
155
Untitled-1 63
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References
Troubleshooting
Smart Grid
Symptom Action
To use the Smart Grid (Demand Response) and Energy
Management functions on your refrigerator, you need the
following:
Devices
• Wireless access point (router)
• Samsung Energy Management-supported refrigerator
• Smartphone
What Do I Need
Registration
to use the Energy
• Connect your refrigerator to your home Wi-Fi network.
Management and
• Register for the EMS service with your electric company that
Smart Grid functions?
has an EMS (Energy Management System) supporting SEP
(Smart Energy profile).
Application
• Download the Samsung Smart Home app from the Google
Play Store, Apple App Store, or Samsung Galaxy Apps.
• Install and run the Samsung Smart Home app on your
smartphone.
• Make sure that your home router is operating normally with
proper Internet service and connection.
• Make sure that the refrigerator is connected to the AP.
Why isn’t the Energy Checkpoints
Management function • Connect your smartphone to the router (AP, Access Point),
working normally? and then check if you can browse the Internet on the
smartphone.
• Check if the Wi-Fi icon on the refrigerator’s display is on. If
not, connect the refrigerator to the AP.
Troubleshooting

Why isn’t the Delay
Defrost Capability
• Make sure that the refrigerator does not display L3 or L4 on
working normally?
the display panel.
64 English
156
Untitled-1 64 2016-01-19 5:49:45
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REFRIGERATOR
FRENCH DOOR REFRIGERATOR
MODEL NAME: RF22M* / RF28M*
MODEL CODE: RF22M9581* / RF28M9580*
REFRIGERATOR CONTENTS
1. Precautions (Safety Warnings)................ 5
2. Product Features and Specifications...... 9
3. Disassembly and Reassembly.............. 40
4. Troubleshooting.................................... 76
5. PCB Diagram....................................... 137
6. Wiring Diagram....................................145
7. Block Diagram......................................146
8. References...........................................149
RF9500M- - .indd 1 2017-01-16 1:12:03

WARNING
IMPORTANT SAFETY NOTICE

The service guide is for service technicians with sufficient
background in electrical, electronic and mechanical engineering.
Any attempt to repair the appliance yourself may result in personal
injury and property damage.
The manufacturer or dealer will not be held responsible for the
interpretation of this information.
SAMSUNG ELECTRONICS AMERICA, INC.

Technical Service Guide
Copyright ©2016
All rights reserved. This service guide may not be reproduced in whole or as a part
in any form whatsoever without the written permission of the SAMSUNG
ELECTRONICS Company.
RF9500M- - .indd 2 2017-01-16 1:12:03

CONTENTS
1. Precautions (Safety Warnings).............................................................................. 5
2. Product Features and Specifications..................................................................... 9

2-1. Compartment Features by Model...................................................................................................................................... 9
2-2. Basic Product Specifications..............................................................................................................................................11
2-3. Comparison of Specifications........................................................................................................................................... 12
2-4. Specifications...................................................................................................................................................................... 14
2-5. Dimensions......................................................................................................................................................................... 16
2-6. Feature panel..................................................................................................................................................................... 18
2-7. Samsung Smart Home.......................................................................................................................................................27
2-8. SMART GRID Function (Demand Response)................................................................................................................. 29
2-9. ICE-MAKER Function....................................................................................................................................................... 34
2-10. Material Specification...................................................................................................................................................... 36
3. Disassembly and Reassembly........................................................................... 38

3-1. Precautions......................................................................................................................................................................... 38
3-2. Disassembling the Fridge door....................................................................................................................................... 39
3-3. Disassembling the Freezer............................................................................................................................................... 41
3-4. Disassembling the Middle Hinge..................................................................................................................................... 42
3-5. Disassembling the Lower Hinge...................................................................................................................................... 42
3-6. Disassembling the Reed Switch...................................................................................................................................... 43
3-7. Disassembling the Display............................................................................................................................................... 44
3-8. Disassembling the Main PCB and Inverter PCB............................................................................................................ 45
3-9. Dispenser........................................................................................................................................................................... 46
3-10. Case Water Filter............................................................................................................................................................. 48
3-11. Water Filter (Assembly & Disassembly)......................................................................................................................... 49
3-12. Disassembling the REF EVAP Cover............................................................................................................................ 50
3-13. Disassembling the FRE EVAP Cover............................................................................................................................. 51
3-14. Disassembling the Machine Compartment Motor Fan................................................................................................. 52
3-15. Disassembling the Relay Protector O/L........................................................................................................................ 53
3-16. Disassembling the Step Valve....................................................................................................................................... 54
3-17. Disassembling the Fridge Internal Lamp....................................................................................................................... 55
3-18. Disassembling the Freezer Internal Lamp.....................................................................................................................57
3-19. Disassembling the Tempered Glass Shelf.................................................................................................................... 59
3-20. Folder Shelf Assembling................................................................................................................................................ 59
3-21. Disassembling the Vegetable Shelf............................................................................................................................... 60
3-22. Disassembling the French.............................................................................................................................................. 61
3-23. Disassembling the Fridge Evaporator........................................................................................................................... 62
3-24. Disassembling the Freezer / Cool Select Room Evaporator..................................................................................... 63
3-25. Ice-Maker........................................................................................................................................................................ 64
3-26. Auger Motor Fan............................................................................................................................................................. 66
3-27. Humidity Sensor removing..............................................................................................................................................67
3-28. Freezer Cool Pack.......................................................................................................................................................... 69
3-29. Dismantling LCD.............................................................................................................................................................. 70
3-30. How to remove the subcomponents from the Assy Case Display .......................................................................... 71
3-31. Dismantling the speaker..................................................................................................................................................72
3-32. Removing the USB...........................................................................................................................................................73
4. Troubleshooting............................................................................................... 74
4-1. Functions for failure diagnosis..........................................................................................................................................74
4-2. Panel Function Test...........................................................................................................................................................75
4-2-1. LCD test.................................................................................................................................................................76
4-2-2. Touch Test...........................................................................................................................................................77
4-2-3. Multi-touch Test...................................................................................................................................................78
4-2-4. Speaker Test........................................................................................................................................................79
4-2-5. USB Test.............................................................................................................................................................. 80
4-2-6. Camera Test......................................................................................................................................................... 81
4-2-7. Sensor Test......................................................................................................................................................... 82
4-2-8. Mic Test............................................................................................................................................................... 83
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CONTENTS
4-2-9. Wi-Fi Test............................................................................................................................................................ 84
4-2-10. BT Test............................................................................................................................................................... 85
4-2-11. Afterimage Test.................................................................................................................................................. 86
4-3. Fridge Function Test..........................................................................................................................................................87
4-3-1. System Information.............................................................................................................................................. 88
4-3-2. Load Status......................................................................................................................................................... 89
4-3-3. Self Diagnosis...................................................................................................................................................... 91
4-3-4. Error History.........................................................................................................................................................97
4-3-5. Model Option....................................................................................................................................................... 98
4-3-6. Force Run............................................................................................................................................................ 99
4-3-7. Refrigerator Option............................................................................................................................................. 101
4-3-8. Energy Information............................................................................................................................................102
4-3-9. Option TABLE.....................................................................................................................................................103
4-4. Diagnostic method according to the trouble symptom................................................................................................108
4-4-1. Power Not Supplied...........................................................................................................................................108
4-4-2. When the compressor does not work properly.............................................................................................109
4-4-3. The LED blinking frequency depending on the protection functions.......................................................... 110
4-4-4. When a 1, 2, 4, 5, 6, 7, 13, 16, 24, 25 "C" error occurs (defrosting failure).................................................. 111
4-4-5. When occur the cooling defect by a lot of frosting on the Fridge compartment........................................112
4-4-6. When an error occurs in self diagnostic mode (in case of a sensor error)................................................113
4-4-7. When the Fan does not operate (F, R, M, C - FAN).....................................................................................114
4-4-8. When the Fan does not operate (ICE ROOM - FAN)....................................................................................115
4-4-9. When the ICE MAKER does not operate.........................................................................................................116
4-4-10. When water does not supply at Ice Maker...................................................................................................117
4-4-11. When Cubed or Crushed ice does not dispense properly..........................................................................118
4-4-12. When COVER ICE ROUTE MOTOR (GEARED MOTOR) does not work properly......................................119
4-4-13. When the alarm is heard continuously (buzzer sound)...............................................................................120
4-4-14. When the Panel PBA does not work properly..............................................................................................121
4-4-15. When the LCD does not work properly........................................................................................................ 122
4-4-16. When it does not respond to touch............................................................................................................... 123
4-4-17. When the Wi-Fi does not work properly...................................................................................................... 124
4-4-18. When the BT does not work properly........................................................................................................... 125
4-4-19. When the microphone does not work properly........................................................................................... 126
4-4-20. When the Glaze Camera does not work properly...................................................................................... 127
4-5. Voice Recognition Manual Supplement .......................................................................................................................130
5. PCB Diagram.................................................................................................. 135

5-1. PCB Layout with part positions (Main Board)................................................................................................................ 135
5-2. Inverter PCB Layout with part positions........................................................................................................................136
5-3. SMPS Board Layout with part positions........................................................................................................................ 137
5-4. Connector Layout with part positions (Main Board).....................................................................................................138
5-5. LCD PBA Layout with part positions..............................................................................................................................139
5-6. Connector Layout with part positions............................................................................................................................140
5-7. PBA Layout with part position (Inverter Board)..............................................................................................................141
5-8. 100W SMPS Connector Layout with part positions...................................................................................................... 142
6. Wiring Diagram............................................................................................... 143

6-1. Dispenser Model............................................................................................................................................................... 143
7. Block Diagram................................................................................................ 144

7-1. Basic Model....................................................................................................................................................................... 144
7-2. LCD PBA ......................................................................................................................................................................... 145
7-3. Inverter block diagram....................................................................................................................................................146
8. References..................................................................................................... 147
8-1. Glossary............................................................................................................................................................................. 147
8-2. French Heater Control Using a Humidity Sensor.........................................................................................................149
8-3. Model Numbering Convention........................................................................................................................................150
8-4. Model Numbering Convention (RF22K*)........................................................................................................................151
8-5. Troubleshooting. Check the following before calling the service centre.................................................................. 152
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1. PRECAUTIONS (SAFETY WARNINGS)
●Unplug the appliance before replacing or repairing any of the electrical parts.
⇢ Be careful to avoid electric shock.
●Make sure to use the correct replacement parts.

⇢C heck the model, rated voltage, rated current and running temperature rating.
●When troubleshooting, verify that the wire harnesses are connected securely.
⇢ Make sure the connectors are not separated when power is supplied.
●Check for visible traces of water on the electrical parts.

⇢ Replace or secure any parts that have come into contact with water.
●Check the status of parts after the replacement or troubleshooting.

⇢ All parts must be reinstalled properly.
●Check the location where the refrigerator will be used.

Do not install the refrigerator in a damp or wet location and make sure that the
surface where the product will be installed is even.
●The refrigerator must be grounded properly.

⇢ The product should be grounded if there is a risk of high humidity or wetness.
●The refrigerator must be plugged into a dedicated outlet.

Make sure that the power cord is not damaged in any way, or has any objects
placed on it.
●If the plug is damaged, replace the plug.

Do not use the plug if it is damaged.
●Customers must not try to repair the refrigerator themselves.
●Do not store anything in the refrigerator other than food.

⇢ Drugs that require a specific temperature should not be stored in the
refrigerator.
⇢ Do not store flammable substances (alcohol, benzene, ether, LP gas, etc.) in
the refrigerator as this may result in explosion.
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Read all the instructions before repairing the product and make sure to follow the
instructions in order to prevent danger or property damage.
Unplug the refrigerator and remove all the items before repairing the product.
CAUTION/WARNING SYMBOLS DISPLAYED SYMBOLS

means "Prohibited".
Indicates a danger
Warning of death or serious means "Do not disassemble".
injury.
means "No contact".
means "Warning or Caution".

Indicates a risk of means "Unplug the unit before
Caution personal injury or servicing the product"
material damage.
means "Earth or Ground".
Warning & Caution

Unplug the product before Use rated components When repairing the product,
changing the interior lamp. when replacing parts. make sure that the all wire
• Check the correct model, rated harnesses are reconnected.
• This may result in electric shock. voltage, rated current, operating • The wire harnesses should be connected
temperature and so on. tightly and kept dry.
• Tightly tie the wires so that they are not
detached by an external force and or
comRated become wet due to moisture.
pone
nts
Unplug
When repairing the product, Check the status of parts after Check for visible traces of water on
make sure that all parts and the replacement or the electrical parts.
wires are free of dust and troubleshooting. • Replace or secure any parts that have come
into contact with water.
foreign substances. • All parts must be reinstalled properly.
• Cleaning parts when servicing the product
can help prevent fire or short circuits.
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❈ Please let users know about the following warnings & cautions in detail.
Warning & Caution

Customers should not store full Customers should not store Drugs that require a specific
glass bottles in the freezer narrow or long bottles, or food in temperature should not be stored
section. one of the small door shelves. in the refrigerator.
• The frozen bottles could explode and result in • These items could fall when the door is
injury. opened, resulting in injury to the customer.
The refrigerator should be Consumers must not try to Make sure that the power cord
plugged into a dedicated outlet. repair the refrigerator. is not damaged.
• Multiple plugs connected to an outlet may • Electrical and mechanical parts could • A damaged cord could result in excessive
cause excessive heat or fire. injure the consumer. heat or fire.
Prohibited Do not
disassemble
Customers should not place or Do not allow users to install The refrigerator must be
store objects on the product. the refrigerator in the wet grounded properly.
• Opening or closing the door may cause place or the place where water
items to fall, which may result in injury. splashes. • The product should be properly
• Deterioration of insulation of electric parts grounded if there is a risk of high
may cause electric shock or fire. humidity or moisture.
Prohibited
Earth
RF9500M- - .indd 7 2017-01-16 1:12:04

FLOORING
To ensure that the product is properly installed,
the refrigerator must be installed on a level, solid
surface that is the same height as the rest of the
flooring. The surface should be strong enough to
support a fully loaded refrigerator.
MOVING
Protect the finish of the flooring. Cut a large
section of cardboard carton and place it
under the refrigerator where you are working.
When moving the product, make sure that
you pull the unit straight out and push it back
straight in.
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2. PRODUCT FEATURES AND SPECIFICATIONS
2-1. Compartment Features by Model

RF22M*
USB port
4
1
5
6
Fridge 7
3
11
8
9
Freezer Cool Select
Room 10

Cool Select Room
A) Handle 1) Auto Ice Maker
B) Dispenser 2) Fridge Multi-Purpose
8) Sliding shelf
Guard
9) Drawer
10) Guard
Fruit Drawers
11) Wine Rack
4) Foldable-Shelf
5) Fixed-Shelf
7) Water filter
RF9500M- - .indd 9 2017-01-16 1:12:05


RF28M*
1 USB port
8
4
1
5
6
Fridge 2
7
3
10 13
9
Freezer Cool Select 11
Room
12

Cool Select Room
A) Handle 1) Refrigerator lamps
B) Dispenser 2) Fridge Multi-Purpose Guard
9) Freezer lamps
10) Sliding shelf
Fruit Drawers
11) Drawer
4) Foldable-Shelf
12) Guard
5) Fixed-Shelf
13) Wine Rack
7) Water filter
8) Auto Ice maker
10
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2-2. Basic Product Specifications
Item Specifications
Model no. RF22M* RF28M*
35 3/4" X 28 7/8" X 71 7/8" 35 3/4" X 34 1/4" X 71 7/8"
External dimensions (width x depth x height)
(908 X 733 X 1825) (908 X 871 X 1825)
38 1/4" X 31 1/4" X 77 5/8" 38 1/4" X 36 1/4" X 77 5/8"
Gross dimensions (width x depth x height)
(972 X 795 X 1972) (972 X 920 X 1972)
Rated power frequency (HZ) 60 60
Rated power (V) 115 115
Rated power consumption of the electric motor (W) 145 145
Rated power consumption of the electric heater (W) 350 370
Refrigerator type Indirect cooling type refrigerator Indirect cooling type refrigerator
Refrigerant R-134a R-134a
Amount of sealed refrigerant 195 g 195 g
Weight 342 lb (155 kg) 366 lb (166 kg)
Gross weight 375 lb (170 kg) 399 lb (181 kg)
FRE (cu.ft) 8.8 11.5
REF (cu.ft) 13.2 16.4
Total (cu.ft) 22 27.9
Energy (kWh/yr) 709 778
11
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2-3. Comparison of Specifications
No. Module RF22M* RF28M*

Dimensions 35 3/4" X 28 7/8" X 71 7/8" 35 3/4" X 34 5/16" X 71 7/8"
1
(width x depth x height) (908 X 733 X 1825) (908 X 871 X 1825)
2 Door SWING 4 Door/ STS SWING 4 Door/ STS
Top : 5 High-Luminance Lamps * 2ea Top : 6 Flat Lamps * 2ea
Fridge
Side : 3 Lamps * 2ea Side : 3 Flat Lamps * 2ea
3 Lighting
Freezer/ 1 high-luminance lamp Top: 3 Lamps * 1ea,
Cool Select (top of compartment) Evap Cover: 3 Lamps * 1ea
Fridge SLIDE, FIX, FOLD / AL Foil-Trim
4 Shelf Freezer/
Tray Shelf / AL FOIL-TRIM
Cool Select
Fridge 2 Pieces / AL Foil-Trim
5 Box Freezer/
2 Pieces / AL Foil-Trim
Cool Select
6 Cool Select Room modes Freezer / Soft Freezing / Chill / Cool
7 Ice Maker Direct cooling system Auto I/M
Frige Transparent 6 Pieces / Stamping

8 Guard Freezer/
Transparent 3 Pieces / Stamping
Cool Select
9 Handle Hidden Handle / STS Pattern (Real Stainless + Hair Line Pattern)
10 Dispenser display Center of the Left Fridge door
11 LCD Center of the Right Fridge door
12
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Classification RF22M* RF28M* Remarks

Freezer AIO Q7(NMB社)
DC12V, 2.5W, 1870rpm
Motor Cool Select Room AIO Q7(NMB社)
DC12V, 2.5W, 1870rpm
&
Fan Fridge AIO Q7(NMB社)
DC12V, 2.5W, 1870rpm
Machine BLDC(DRCP8020LA), ￠160 3Wing,
AIO 160
compartment CCW 12VDC 1.7W, 1120rpm
F-Evap. AC120V 121W (Sheath Heater)
CV-Evap. AC120V 121W (Sheath Heater)
R-Evap. Not applied.
French AC120V 10W (Cord Heater)
Dispenser AC120V 2.5W (Cord Heater)
Heater
DC12V 2.3W
Water pipe
(Cord Heater)
DC12V 2W
ICE Room
(Cord Heater)
ICE Maker AC120V 120W AC120V 141W
Electrical
parts Damper Not applied.
OLP 4TM445PHBYY-82
Comp
electrical PTC Relay Not applied.
parts
Capacitor Not applied.
Bimetal [Off 60℃, On 40℃]
Freezer
Thermal Fuse (Cut-off, 109(110) ℃)
Over heating Bimetal [Off 60℃, On 40℃]

Cool Select Room
protector Thermal Fuse (Cut-off, 109(110) ℃)
Not applied.
Fridge
Not applied.
3 Lamps * 1ea,
Freezer 1 LED-power (1 EA)
3 Lamps * 1ea,
Internal lamp Cool Select Room 1 LED-power (1 EA)
Top : 5 High-Luminance Lamps * 2ea Top: 6 Flat Lamps * 2ea,
Fridge
Side : 3 Lamps * 2ea Side: 3 Flat Lamps * 2ea
Step Valve 4 way valve
13
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2-4. Specifications

Freezer performance (4 stars)
Model no. NC1MV90ALP/E01
Freezer
Compressor
Parts
Driving type INVERTER

Refrigerant R-134a, 195g
Threshold that turns the Threshold that turns the
Temp. Selection
Temperature sensors inside Compartment
sensor output on sensor output off

Freezer
Thermistor -8 ℉ -5 ℉(-21 ℃) -11 ℉(-24 ℃)

(F-Sensor)
0℉ 2°F(-17°C) -4°F(-20°C)
5(℉) 8 ℉(-14 ℃) 2 ℉(-17 ℃)
Same as Freezer Same as Freezer
Cool Select Room
Freezer
compartment compartment
Thermistor Soft Freezing 27 ℉(-3 ℃) 19 ℉(-7 ℃)
(R-Sensor)
Chill 33 ℉(1 ℃) 26 ℉(-3 ℃)
Cod 45 ℉(7 ℃) 37 ℉(3 ℃)
34 ℉ 37 ℉(3 ℃) 31 ℉(0 ℃)
Thermistor
37 ℉ 40 ℉(4 ℃) 34 ℉(1 ℃)
(R-Sensor)
44(℉) 47 ℉(8 ℃) 41 ℉(5 ℃)
Initial defrosting interval (simultaneous defrosting of F and R) 6 hours ± 10 minutes
Defrosting interval
Freezer defrosting interval 12 ~ 48 hours (depending on the operating conditions)

40 ~ 400 minutes (depending on the operating
Fridge defrosting interval
conditions)
Idle time 1 minute
Defrosting sensor
Defrosting Parts
F defrosting - sensor
R defrosting - sensor
Bimetal (Freezer)
Bimetal (Cool Select)
Thermal Fuse(Freezer) Operating temperature Cut off, 109(110 ℃)
Thermal Fuse(Cool Select) Operating temperature Cut off, 109(110 ℃)
14
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F compartment defrosting Current flows when F defrosting
AC120V 121W
heater is conducted.
CV compartment defrosting Current flows when CV
AC120V 121W
heater defrosting is conducted.
R compartment defrosting
N/A -
heater
Current flows when CV
CV compartment drain heater -
defrosting is conducted.
According to external humidity
French heater AC120V 10W
, Heater is operated
Water tank heater - -
Dispenser heater - AC120V 2.5W
Cap door heater
- -
(R compartment)
Display heater
- -
(F compartment)
Ice water supply pipe heater - -
Ice water drain pipe heater - DC12V 2.3W
ICE Room Heater - DC12V 2W
Damper heater - -
Electrical parts
The heater is operated by the

R compartment door heater -
external humidity sensor.
F compartment defrosting heater overheating prevention bimetal THERMOSTAT (BT-121-M) On: 40 ℃ Off: 60 ℃
F compartment defrosting heater overheating prevention fuse 110 ℃, 250 V/10 A
CV compartment defrosting heater overheating prevention bimetal THERMOSTAT (BT-121-M) On: 40 ℃ Off: 60 ℃
CV compartment defrosting heater overheating prevention fuse 110 ℃, 250 V/10 A
Noise filter 20 mH, 80*60*1.6 t
Model no. 4TM445PHBYY-82
OLP Temperature at which it turns on (℃) 69 ℃
Temperature at which it turns off (℃) 125 ℃
R compartment cooling fan motor DC 12V BLDC (12035GE-12M-YT-F1)
Comp. cooling fan motor DC12V BLDC(DRCP8020LA)
Motor step valve DC 14 V / 0.7 A
3 Lamps * 1ea,
Freezer / Cool Select Room interior lamps 1 Led-POWER * 1ea
Top : 5 High-Luminance
Top : 6 Flat Lamps * 2ea
Fridge interior lamps Lamps * 2ea
Side : 3 Flat Lamps * 2ea
Side : 3 Lamps * 2ea
Door reed switch DC 200 V / 0.5 A
Power cord AC 125V / 15A
Grounding screw BSBN (brass screw)
15
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2-5. Dimensions
RF22M*
908 mm
35 3/4” (908 mm)
2 3/4" (70mm)
24” (610 mm)
1081 mm
2” (50 mm)
42 5/8" (1083mm)
1 3/4” (43 mm)
610 733
11 7/8" 11 7/8"
(303 mm) (303 mm)
502 mm
125° 125°
12" (305 mm)
59 5/8"
1517 mm(1515 mm)
28 7/8" (733)
35 3/4" (908)
70 3/4" (1797)
71 7/8" (1825)
16
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RF28M*
908 mm
35 3/4” (908 mm)
29 3/8" (748 mm)
2 3/4" (70 mm)
1081 mm
2” (50 mm)
48 1/8" (1221 mm)
1 3/4” (43 mm)
610 733
11 7/8"
(303 mm)
502 mm
125° 125°
12” (305 mm)
59 5/8"
1517 mm(1515 mm)
34 5/16" (871 mm)

35 3/4" (908 mm)
70 3/4" (1797 mm)
71 7/8" (1825 mm)
17
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Operations
2-6. Feature panel
User interface
NOTE
• For detailed information about the refrigerator's functions, and apps, see the on-screen
user manual available on the LCD display of your refrigerator.
• The content of apps and widgets and their design is subject to change. Support for apps
and widgets may be discontinued without notice, depending on the content provider’s
policy.
• Children's use of the refrigerator's functions, apps, and services must be supervised by
adults.
• The PANDORA apps are only available in the United States.
01 Home screen
02 Task bar
01
Operations
02
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Operations
01 Home screen
01 Apps & Widgets

02
• Tap a desired app or widget to launch
it.
• Tap and hold an app or widget to enter
01
Edit mode. A grid appears. In Edit mode,
you can drag and drop an app or widget
to a new position on the grid. When you
move the app or widget to a new grid
location, the location turns blue if it is
available. If it is not available, it turns
red.
• You can add an app or widget that has
been removed from the All Apps list.
02 Status bar
• Bluetooth ( ): Indicates Bluetooth
connection status.
• USB ( ): Indicates USB connection
status.
Operations
• Remote Management ( ): Turns on

when Remote Management is enabled
and running.
NOTE
The refrigerator supports USB memory
that is formatted in the FAT32 or exFAT
sure to convert NTFS to FAT32 or exFAT

before use.
• Network ( ): Indicates network
connection status in 5 levels (Off, 1-4).
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02 Task bar
01 02 03 04 05 Tap to turn on or
turn off the voice
recognition function.
01 Microphone
The microphone icon
turns red when it is
turned off.
Tap to display the
02 Menu
menus available.
• Tap to open the
Home screen.
• Tap and hold to
03 Home open the Task
Manager. See the
Task Manager
section for details.
Tap to return to the
04 Return
previous screen.
Operations
Tap to display the
05
Quick Panel.
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Operations
Fridge Manager
To access Fridge Manager, swipe the Home screen to the left, and then tap the Fridge
Manager widget.
• On the Fridge Manager widget, the

current fridge and freezer temperatures
as well as active special functions are
displayed.
• For detailed settings, tap the widget to
open the Fridge Manager.
Operations
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The Fridge Manager is a graphical

representation of your refrigerator.
04 The top half represents the refrigerator
compartment, the bottom left the freezer
01
compartment, and the bottom right the
FlexZone. The temperature or mode
settings for each are displayed over each
section.
Fridge Manager At a Glance
01 Temperature
Change the set temperature in the
fridge, freezer, and FlexZone. You
can also turn on and turn off the
refrigerator's Power Cool function and
the freezer's Power Freeze function.
- Power Freeze speeds up the freezing
process at maximum fan speed. The
freezer keeps running at full speed
for several hours and then returns to
Operations
the previous temperature.
- To freeze large amounts of food,
activate Power Freeze at least 20
02 03 hours before putting food in the
freezer.
NOTE
Using Power Freeze increases power
consumption. Make sure you turn it off
so the freezer returns to its previous
temperature if you do not need it any
longer.
02 Special Features
View a short explanation of some of the refrigerator's special features.
03 Fridge Settings
Change many of the fridge's settings including settings for ice making, the door alarm,
and the temperature units (°F or °C). See the next page for details.
04 External Conditions
Displays the external (ambient) temperature and humidity.
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Operations
NOTE
The displayed conditions may differ from the actual temperature and humidity.
NOTE
Also displayed is the Ice Off (ice making off) indicator at the top, center. When the
indicator displays Ice Off, the refrigerator's ice maker is turned off.
Turns the icemaker on and off. Tap and drag the button to turn
on or off. Note that if the ice bucket is full of ice, the refrigerator
Ice Maker
will not start making ice when you drag the button to On.
Instead, displays the Ice Making Off indicator on the main screen.
Turns the ice and water dispensers on and off. Tap and drag the
Dispenser Lock
button to turn on or off.
The door alarm sounds if you leave the door open. Tap and drag
Door Alarm
the button to turn on or off.
Switch the temperature scale between Celsius and Fahrenheit.
Temp. Unit
Touch °F or °C to change the scale.
NOTE
Operations
Water Filter Water Filter, and then tap

RESET. Tapping RESET re-initializes the function that measures
again.
Self Check is a self diagnoses function. Tap to open. Tap START to
Self Check
run.
Works with the Smart Grid energy saving manager. Tap to open.
Demand Response Tap and drag the button to turn on or off. See the Smart Grid
section in this manual for more information.
Cooling Off mode (also called Shop mode), is designed for use
by retailers when they are displaying refrigerators on the shop
In Cooling Off mode, the refrigerator’s fan motor and lights work
Cooling Off
normally, but the compressors do not run, and the refrigerator
and freezer do not get cold. If Cooling Off is turned on, all
cooling controls will turn to OFF on the Fridge Manager.
Tap and drag the button to turn on or off.
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Settings
• You can set the screen brightness, wallpapers, auto wake-up,
Display motion detector, and theme, duration and start time of the screen
saver.
• Set the volume and equalizer and turn on or turn off the touch
Sound
sound.
• Turn on or turn off a Wi-Fi connection. The current Wi-Fi network is
Wi-Fi
• Up to 4 recently paired Bluetooth devices are listed.

•
Bluetooth paired device from the device list.
• Available devices are Bluetooth-enabled headsets, headphones, and
speakers.
• Set language of the Voice function and turn on or turn off voice
Voice
feedback and voice wakeup.
•
Parental
• Enable or disable restrictions on Family Hub features and apps.
Controls
Operations
• Select a preferred language. Available languages depend on the
Language
sales region.
• Make sure the Auto update function is on with a proper Wi-Fi
network connection. Open the fridge door and locate the display
reset button on the inner side of the door. Press the button and
Date and Time
press again to reset the display. Then, the date and time will be
synced by the time server.
• You can change the time zone through the Time zone menu.
• Make sure the Software Update function is on with a proper Wi-Fi
network connection.
• When updates are available, the Update button becomes active.
About Device
When updates are complete, the refrigerator restarts automatically.
• Legal information displays the Open Source License Agreement. Tap
the list item to open the Open Source Announcement.
• Easy Connection can be used with Samsung Smartphone apps, and
Easy
allows you to connect your device to the same home Wi-Fi network
Connection
that your smartphone is connected to.
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Operations
• Device Authentication can be used with Samsung Smart TV apps

Device where the privacy information on the refrigerator can be shared to
Authentication the TV.
• Availability of this function depends on the device model.
Clean screen
• Turn on so you can clean the screen without activating any apps.
mode
• Set to turn on or off the screen reader function for blind and low-
Accessibility
vision users.
• The online manual will walk you through various menus and apps
Online Manual
that the refrigerator provides directly on the display.
• Tap Reset to restart the refrigerator in Factory Data Reset mode. All
user data will be removed permanently. Data that will be removed
Factory Reset includes account information, memos, photos, and user settings.
CAUTION
Once factory reset is complete, no user data can be recovered.
• Use Remote Management to allow a service representative to
remotely diagnose problems and provide solutions.
Remote
• Remote Management requires a Wi-Fi connection.
Management
Operations
• The Remote Management menu does not appear on models that do

not support Remote Management.
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Display reset (applicable models only)

If the display is not working correctly, try resetting the display. This may resolve the
problem.
1. Open the right-side fridge door and

locate the switch cover on the top right
corner of the door.
2. Push up the cover to reveal the power
switch.
3. Turn the switch off, and then turn it on

again.
4. Reinsert the switch cover. You will hear
a click when the cover is in place.
Operations
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Operations
2-7. Samsung Smart Home
Samsung Smart Home
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung
Smart Home”. Download and install the Samsung Smart Home app provided by Samsung
Electronics to your smart device.
NOTE
• The Samsung Smart Home app is designed for Android 4.0 (ICS) or higher, or iOS 8.0 or
higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
• For improved performance, the Samsung Smart Home app is subject to change without
notice or discontinued support according to the manufacturer’s policy.
• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or
non-standard Wi-Fi authentication protocols are not supported.
• Wireless networks may be affected by the surrounding wireless communication
environment.
• If your Internet service provider has registered the MAC address of your PC or modem
If this happens, contact your Internet service provider for technical assistance.
•
Refrigerator from accessing the Internet. Contact your Internet service provider for
Operations
technical assistance. If this symptom continues, contact a local Samsung service center
or retailer.
•
(router).
• Samsung Smart Refrigerators support both Wi-Fi 2.4 GHz with IEEE 802.11 b/g/n and
Soft-AP protocols. (IEEE 802.11 n is recommended.)
• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart
Refrigerators.
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Samsung account
You are required to register your Samsung account to use the app. If you don’t have a
Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
Getting started
1. Run the Samsung Smart Home app and log in with your Samsung account. iPhone users
are required to provide the login information each time they access the app.
2. Select Add Device and then tap Refrigerator.
3. Follow the onscreen instructions to provide the necessary information about the
router, and then tap Next.
4. On the display of the refrigerator, access Settings, and then select Easy Connection.
5. When device registration is complete, the refrigerator icon will appear on the Samsung
Smart Home app.
6. Tap the refrigerator icon to open the refrigerator page.
Refrigerator app
Integrated control
You can monitor and control your refrigerator at home and on the go.
• Tap the refrigerator icon in Samsung Smart Home to open the Refrigerator page.
•
Operations
change options or settings if necessary.
NOTE
Some options or settings of the refrigerator may not be available for remote control.
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Operations
2-8. SMART GRID Function (Demand Response)
Category Item Description

Fridge temperature
fridge.
Freezer temperature
freezer.
Monitoring FlexZone™ settings Displays the settings of the FlexZone™.
Detects abnormal operations of the
Diagnosis
refrigerator.
Checks the accumulated power consumption of
Energy monitoring
the refrigerator for the last 180 days.
You can turn the ice making function on or off,
and check the current settings of the function.
Ice making
You can also check the status and progress of
ice making.
Functions
You can turn Power Cool on or off, and check
Power Cool
the current settings.
You can turn Power Freeze on or off, and
Power Freeze
check the current settings.
Operations
This alarm is triggered when the fridge, the

Abnormally high
freezer, or the FlexZone™ has abnormally high
temperature
temperatures.
This alarm is triggered if the fridge or freezer
Alarms
Door opening door or the FlexZone™ door is left open for a
replacement must be replaced.

You can view the inside of the refrigerator
and, by creating visible labels assigned to
View Inside
periods, keep track of item expiration dates so
that you can use up and replace food items in
a timely manner.
Shopping List You can create and edit a shopping list.
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SMART GRID Function (Demand Response)

When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy
Management Refrigerator function can control energy usage or delay the operation of
some functions to save money when energy prices or demand are the highest.
NOTE
• You can deactivate the SMART GRID (Demand Response) function at any time using the
Override On/Off function.
• To use the SMART GRID (Demand Response) function, you need a separate contract with
your electric utility company.
In addition, to use the Smart Grid (Demand Response) function, you must register for the
service with your electric company. The company must have an EMS (Energy Management
Using the SMART GRID (Demand Response) Function

This feature monitors energy prices and demand information from your utility company
peak times when electricity costs and demand are lower.

If the refrigerator receives a control signal from the utility company, the refrigerator will
display the DAL (L3) ~ TALR (L4) levels on the refrigerator display and control the power
Operations
consumption according to the level.
Exception condition: The DAL and TALR control signals from a utility company work as
long as product performance is maintained.
If the refrigerator receives the SMART GRID (Demand Response) signal (DAL or TALR), the
refrigerator will operate in Delay Appliance Load or Temporary Appliance Load Reduction
mode.
• Delay Appliance Load (L3): The refrigerator responds to a DAL signal by providing a
moderate load reduction for the duration of the delay period. This function controls
functions that consume a lot of energy such as adjusting the Cooling system, running
the defrost cycle, and making ice.
- DAL mode is automatically deactivated after it lasts for the amount of time
stipulated by the DAL signal (max. 4.5 hours) or when the Override function is
turned on.
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Operations
• Temporary Appliance Load Reduction (L4): The refrigerator responds to a TALR signal
by aggressively reducing the load for a short time period. This function reduces energy
consumption by stopping the compressor and controlling the functions that consume a
lot of energy such as the defrost cycle and making ice.
- TALR (L4) mode is automatically deactivated after it lasts for the received duration
(max. 15 minutes), or when the Override function is turned on. The mode is
immediately deactivated and the refrigerator returns to the normal state when the
door is opened or closed, or the dispenser is used.
To check the MAC address

1. Tap the Settings icon on the Home screen.
2. Scroll down to and open About Device.
3. The screen displays (among others) the Wi-Fi MAC address.
Override Mode
When you want the refrigerator to ignore the SMART GRID (Demand Response) signal
from the utility company, you can activate OVERRIDE mode.
When you activate OVERRIDE mode, the refrigerator ignores the SMART GRID (Demand
Response) signal and is not controlled by the utility company.
Activating and deactivating Override mode

Operations
1. Tap the Fridge Manage icon.

2. On the bottom of the Fridge Manager screen, tap the Fridge Settings icon.
3. Tap Demand Response.
4. Slide the DAL/TALR override button to the ON or OFF position.
NOTE
• Alternatively, you can activate or deactivate OVERRIDE mode using the Samsung Smart
Home app and the Energy Management function. See the next page.
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Using the Energy Management Function

The Energy Management function enables you to control and monitor your Energy
Management refrigerator using the Smart Home app for your convenience.
NOTE
• To use the Energy Management refrigerator functions, you have to install the
1. Operational Status
- You can check the DR and Override status.
2. Energy Consumption Reporting
- Shows the accumulated power consumption. Power consumption data is updated
every 5 minutes.
NOTE
the product depending on the operating environment and the quantity and type of stored
food.
3. Delay Defrost Capability
- The Delay Defrost Capability function saves energy by delaying the defrost
Operations
time is not set, the function works with the default time settings. The default time
settings are below:
- 6 am to 10 am: November 1st to April 30th.
- 3 pm to 7 pm: May 1st to October 31st.
To change the time setting for the Delay Defrost Capability
You can change the time setting for the Delay Defrost Capability on the app.
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Operations
Provision for Open Access to the Connected Product Requirements

1.
- Energy Consumption Reporting
- Demand Response
2. Samsung OPEN API
- Operational Status, User Settings & Messages
- ICE Maker Status: GET /devices/0/fridge/iceMaker
- Door Open Alarm: GET /devices/0/Door/openState
- DR Status: GET /devices/0/drlc
- Delay Defrost Capability
- Set Schedule of the Defrost Delay: POST /devices/0/fridge/defrostreservations
- Get Schedule of the Defrost Delay : GET /devices/0/fridge/defrostreservations
- Delete Schedule of the Defrost Delay: DELETE /devices/0/fridge/
defrostreservations/<<id>>
- Defrost Delay On/OFF: PUT /devices/0/fridge
Operations
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2-9. ICE-MAKER Function
- The ICE-MAKER function is an option and the following explains the function of these models.
- The ICE-MAKER is a kit that supplies water on its own, freezes water into ice and stores the ice cubes in the Ice
Container with the capability of making ice automatically without manual controlling
1) Shape of Icemaker
CD
FS
2) Initial Operations
1. When the power is on, it checks the temperature of the Ice Maker Sensor. If the Ice Maker Sensor
temperature is lower than 0℃, the Ice Maker Heater will be on for 4 minutes. After that, it will run the Initial
Test Mode. If the Ice Maker Sensor temperature is higher than 0℃, it will run the Initial Test Mode right
away.
2. During the Initial Test Mode, it carries out the operation of the Ice Maker Motor and its Heater turns on for
30 seconds.
3. If the Ice Maker Sensor temperature is over 0℃ upon the initial power on, the Water Valve will work for a
second while its Heater is on.
4. The Ice Maker Motor rotates both clockwise and counter clockwise repeatedly. And, when it is sensed as
being at the parallel position (Home) within 6 minutes after the Motor starts operating, its initial operation will
stop and its normal ice making will begin.
5. When it does not sense the parallel position (Home) within 6 minutes after the Motor starts operating, it will
be considered as the Ice Maker defect and its initial operation will stop.
※ Operation upon Ice Maker Defect during the Initialization.

1) Upon the termination of the Initialization due to the Ice Maker Defect, it runs the Initialization again. And, when
the defect is detected during all the set number of times (ex. 3 times), it will stop the Initialization of the Ice Maker.
2) When it is sensed as defect 3 times in a row during the initialization, the Ice Maker does not operate for the
set duration (ex. 3 hours) and it runs the initialization again after a set time period.
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3) G
eneral Operation
• Water Supply > Stand-by Time for Ice Making > Temperature Checking for Ice Maker Sensor > Ice Removing
Water Supply Ice Making Ice Removing
1. After supplying water, it stands by for 14 minutes before starting the ice making. After that, it checks the Ice Maker
Temperature.
2. When the Ice Maker Sensor temperature is measured lower than -13℃ for more than 5 seconds, its ice making
is completed.
3. When the ice making is completed, the Ice Maker Heater and Motor operates and the ice cubes are to be
removed from the Ice Maker. At this time, its heater thaws out the outer surface of the ice cubes allowing them to
be removed from the Ice Maker easily. And, its motor turns both clockwise and counter clockwise to remove the
ice cubes from the Ice Maker.
4. The Ice Maker repeats the operation of the (1) ~ (3) until ice cubes build up in the Ice Bucket triggering the Full-
Ice Detect Sensor on. At this time, the Ice Maker stops producing ice cubes.
4) Ice Off (Stopping Ice Making) Function

1. When turning on the Ice Off function at the preference setting, the Ice Maker function will be off.
2. When the Ice Maker is off, it does not supply water to the Ice Tray.
3. When turning off the Ice Off function, the Ice Off function will be cancelled. When the Ice Off is cancelled, it starts
from ice making and the operation of the Ice Maker resumes.
5) TEST Function
- It is a function to be used when it needs the forced operation for the purpose of repairs or cleaning.
1. When pressing the Test Button for 1.5 seconds, the Test Function will start.
2. The Test Function works as follows.
Start (Alarm Sound) → Motor On (Rotating Counter Clockwise) → Motor On (Rotating Clockwise) → Heater On →
Motor On (Rotating Clockwise) → Home Location → Water Supply → Completed (Alarm Sound)
※ The Ice Maker Heater will be On / Off
The Ice Maker Heater will be On and Off according to the temperature conditions of the Ice Maker Sensor when
the Ice Maker Motor rotates clockwise.
3. When the entire operation is to be completed within 6 minutes after the motor starts operating upon pressing the
Test button, it sends out alarm sound. And, after this, it does normal ice making.
4. When the entire operation does not complete normally (ex. Not reaching at the Home location) within 6 minutes
after the motor starts operating upon pressing the Test button, it will be considered as the Ice Maker defect and
the entire loads (Motor, Heater, etc) will be off. (No alarm sound)
After this, it performs an operation checking whether the Ice Maker operates normally according to the set time
cycle (ex. 3 hour).

When the Ice Maker Heater is on, it may cause personal injury. So, take extra care
Caution
Ice maker test switch
Ice Level Checking IR Sensor
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2-10. Material Specification
RF22M*
FILTER-WATER DA29-00019B 1
CASE LAMP REF DA61-08236A 1
LED LAMP TOP DA41-00676K 2
LED LAMP SIDE DA41-00519Q 2
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RF28M*
LED LAMP TOP DA96-01119B 2
LED LAMP SIDE DA96-01119A 2
LED LAMP COVER EVAP-FRE DA41-00519R 1
LED LAMP COVER EVAP-CONV DA41-00519R 1
LED LAMP COVER EVAP-FRE DA41-00519P 1
LED LAMP CV TOP DA41-00519P 1
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3. DISASSEMBLY AND REASSEMBLY
3-1. Precautions
• Before replacing or repairing an electrical part, be sure to unplug the product's power cord.
- Failing to do so may result in electric shock.
• Be sure to replace any electrical parts with rated parts.
- Be sure to check the model no, rated power voltage, operating temperature etc. printed on the product.
• When repairing a product, connect the harnesses firmly so that no water enters the product.
- They should not become separated if a certain amount of force is applied.
• When repairing the product, completely remove all dust or foreign substances from the housing, connectors and
terminals.
- Prevents fire due to tracking or short-circuits.
• Check if there are any marks of moisture having entered the electric parts.
- If it appears that moisture has penetrated the part, take countermeasures such as replacing the part or wrapping
the part with insulation tape.
• After fixing a problem, check the assembly status of the parts.
- The status must be the same as before repairing the product.
• Check the operating environment of the refrigerator.
- If the refrigerator is exposed to moisture or is installed near water or on an unstable surface, relocate the
refrigerator.
• Ground the refrigerator if necessary.
- In particular, if there is a danger of electric leakage due to moisture or water, be sure to ground the refrigerator.
• Do not share a power strip with other appliances.
• Check if the power plug or electrical outlet is damaged, deformed or old.
- If the power plug or outlet is damaged or out of order, repair it immediately.
- Take care when you move the product so that the power cord is not damaged, cut or becomes trapped.
• Do not store food in an unstable manner in the refrigerator or store bottles in the freezer.
• Do not let customers repair the product by themselves.
• Do not let customers store items other than food in the refrigerator.
- Medicine or chemicals: A precise temperature cannot be maintained by the refrigerator for home use.
- Inflammable materials (alcohol, benzene, ether, LP gas, butane gas, etc.): There is a danger of explosion.
Required Tools
Image Item
(+) screw driver
(-) screw driver
Hexagon wrench (5 mm diameter)
Long nose pliers
Box wrench (12 mm) - To disassemble the compressor
Box wrench (10 mm) - To disassemble the hinge Lower
Suction cup
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3-2. Disassembling the Fridge door
1. Remove
the 3 screws fixing the Top Table and
separate the Top Table (①).
1
LEFT
1
2
2. S
eparate the 3 housing connectors from the 2
hinge at the top left of the fridge door.

And separate the 3 housing connectors from the 3
hinge at the top right of the fridge door.

To separate the housing connectors more easily,
pull the connector while holding down the fixing
hook.
Make sure to unplug the power cord RIGHT 1
before performing the procedures

Caution
above. 3
2 2
Note. The number of housing units may differ
depending on the model.
1
3. As
shown in the picture, Remove water tube
from hinge (4) by holding at the both sides of
the Tube Fitting and pulling it out. And, remove
the Tube Fitting (5) by pulling the water hose
after pushing in the locking ring tab at the end
of the Tube Fitting.
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4.Lift up the FIXER LEVER on left/right side and

remove it.
5. R
emove the right upper Hinge and then lift up
the right Door and disassemble it.

6. R
emove the left Hinge and lift up the left Door
and disassemble it.

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3-3. Disassembling the Freezer

There is a heater wire at the bottom of the freezer compartment. Before disassembling the
door, be sure to disassemble the heater housing!
Caution
1. O
pen the freezer compartment door and remove
the screw fixing the hinge cover (①) at the
bottom with the (+) screw driver.

Disassemble the freezer door only after
disassembling the fridge door.
Caution
2. S
eparate the housing connector (②) at the
bottom.
3. S
lightly push the freezer compartment door in
the direction of the arrow, check the position
of the freezer compartment door hinge shaft
through the hinge hole (③), put in a hexagonal
wrench in the opposite angle direction, and
press the freezer compartment hinge shaft to
separate.
4. T
ilt the freezer compartment door forward
so that it does not interfere with the middle
hinge and then lift the door up to separate it
completely.

Take care not to drop the door.
Caution
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3-4. Disassembling the Middle Hinge
1. R
emove the 1 screw (③) with a (+) screw driver
and remove the 2 bolts (①, ②) with a 4.95mm
hexagonal wrench to separate the middle hinge.
Caution : Bolt (①) → Bolt (②) → Screw (③)
3-5. Disassembling the Lower Hinge
1. Remove
the 2 bolts (⑤, ⑥) with a 10 mm socket
wrench and then separate the lower hinge.
Caution : Bolt (⑤) → Bolt (⑥)
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3-6. Disassembling the Reed Switch
1. Check
the location of the reed switch below
freezer door.
2. Insert the (-) screw driver into the groove next

to the arrow to separate the Switch Cover.

the parts.
Caution
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3-7. Disassembling the Display
1. R
emove the screw (1ea) on the bottom of the
Dispenser.
2. H
old the bottom of the Dispenser and pull it
forward to take it off from its locking tabs. And,
remove the assembly by pulling it down.
3. Separate the Dispenser Wire Connector.

When reassembling the Display Assy, supply power to prevent errors.
Caution
44
RF9500M- - .indd 44 2017-01-16 1:12:19

3-8. Disassembling the Main PCB and Inverter PCB
1. Pull
the refrigerator forward to secure sufficient
work space behind the refrigerator.
earth screw
3. S
eparate the 19 connetors.
(However, the number of housing connectors
may differ depending on the model and
functions.)
4. S
eparate the Main PBA and the Inverter PBA by
pulling them forward holding the upper hooks
upward at the locations shown by the figure.
45
RF9500M- - .indd 45 2017-01-16 1:12:20

3-9. Dispenser
1. R
emove the two screws from the Case Ice
Route Assy.
2. Pull out the Case Ice Route Assy.
3. D
o the assembly in the reverse order of the
disassembly. When assembling the Case-Ice
Route Assy, assemble the Water Hose properly.
46
RF9500M- - .indd 46 2017-01-16 1:12:21

4. W
hen assembling the Display, slide it up and
tap on the bottom of it slightly to complete the
assembly.
47
RF9500M- - .indd 47 2017-01-16 1:12:21

3-10. Case Water Filter
To disassemble the Case Water Filter, remove the water

filter and all drawers and shelves.
1. Disconnect the 2 housing connectors.
ull out the water hose(blue) from the tube fitting by

2. P
pushing in on the locking ring.
3. Remove three screws secuting the water tubes.
1 2
1 2
. Pull the Water blue hose out.
4. a 2
1
b. Pull the grey hose pushing the Tube Fitting.
5. Lift and pull the Case Water Filter out.
48
2
RF9500M- - .indd 48 2017-01-16 1:12:22

3-11. Water Filter (Assembly & Disassembly)
urn the water filter count-clockwise.

1. T
(Refer to the picture)
emove the water filter by pulling it. (Refer to the

2. R
picture)
3. Push the water filter directly.
4. Turn the water filter clockwise until it locked.
Be sure to flush the dispenser thoroughly (approx. 6 to 7 minutes), otherwise water may drip from
CAUTION
the dispenser. This means that there is still air in the line.
49
RF9500M- - .indd 49 2017-01-16 1:12:23

3-12. Disassembling the REF EVAP Cover
1. R
emove the screw cover with the (-) screw
driver.
(See the figure)

Caution
3. Pull
the centre angle forward and push it
down to separate it. (Refer to the figure)
4. Pull
the lower part of the cover forward and
press it downward to separate it. (Refer to the
figure)
5. S
eparate the 3 housing connectors.

Be careful not to damage the seal
(When replacing, humidity sensor,
Caution temperature sensor, fan motor)
50
RF9500M- - .indd 50 2017-01-16 1:12:24

3-13. Disassembling the FRE EVAP Cover
1. Remove all the shelves and drawers.
2. R
emove the 2 screws from both sides of the
EVAP Cover.
3. S
eparate the EVAP Cover by pulling the bottom
part forward.
4. S
eparate the housing connector from the middle
of the EVAP Cover.
51
RF9500M- - .indd 51 2017-01-16 1:12:25

3-14. Disassembling the Machine Compartment Motor Fan
1. Remove 7 screws from the Comp cover
2. Separate the housing connector.
3. Remove
the screw from the bottom part of the
Motor Support Circuit Assy and pull the assy
4. S
eparate the Fan Spring with a pair of long
nose pliers.
5. Separate the fan by pulling it forward.
6. Remove
the 4 screws fixing the motor and
separate the motor.
52
RF9500M- - .indd 52 2017-01-16 1:12:25

3-15. Disassembling the Relay Protector O/L
2. S
eparate the Relay Cover with the (-) screw
driver.
When separating the cover, the pipe
may fold and if excessive force is
Caution
applied, a hand may become chopped.
3. Separate
the Relay Protector O/L with the (-)
screw driver.
Pull the connector to separate the relay as
shown by the figure.
Perform the repair referring to the layout

of the machine compartment. Check the
location of the COMP and then start the
disassembly.
Caution If the pipe is bent more than 10 times,
cracks may appear inside of the pipe.
53
RF9500M- - .indd 53 2017-01-16 1:12:26

3-16. Disassembling the Step Valve
2. R
emove the screw and pull the Step Valve
3. Separate
the housing connector from the Step
Valve.
4. R
emove the refrigerant and then separate the
Step Valve from the connection pipe.

If you apply excessive force to form the
pipe, the pipe may fold or break.
Caution
54
RF9500M- - .indd 54 2017-01-16 1:12:26

3-17. Disassembling the Fridge Internal Lamp
RF22M*
1. Insert the (-) screw driver into the hook at the

separate it.

Caution

Caution
2. R
emove the 3 screws to separate the LED lamp
housing connector.
55
RF9500M- - .indd 55 2017-01-16 1:12:26

RF28M*
1. Insert a flat head screwdriver following the arrow

symbol on the COVER LAMP and remove the
hook.
2. R
emove it from the opposite side by pulling it
manually.
3. U
nfasten the hook from the LED LAMP so that
you could remove it.
56
RF9500M- - .indd 56 2017-01-16 1:12:27

3-18. Disassembling the Freezer Internal Lamp
RF22M*
1. Insert
separate it.

Caution

Caution

The COVER LAMP is able to break so
keep holding it when replace the LED
Caution LAMP.
2. S
eparate the LED by tilting it and then
separating the housing connector.
57
RF9500M- - .indd 57 2017-01-16 1:12:27

RF28M*
1. Insert
separate it.

Caution

Caution
2. R
emove the connector from the LED by lifting
and then pulling it to the direction of the arrow
on the right.
3. Remove the connector from the LED LAMP.
58
RF9500M- - .indd 58 2017-01-16 1:12:27

3-19. Disassembling the Tempered Glass Shelf
1. L
ift the shelf up slightly and pull it forward to
separate it.
3-20. Folder Shelf Assembling
1. R
emove each one of the screws (2ea in total)
from the front and the back of the Folder Shelf.
2. A
s shown in the image on the right, remove the
Folder Shelf from the side wall of the Ice Maker
Compartment. Do the assembly in the reverse
order of the disassembly.
59
RF9500M- - .indd 59 2017-01-16 1:12:27

3-21. Disassembling the Vegetable Shelf
1. R
emove the guard in front of the vegetable
drawers and then remove the vegetable drawers
as shown by the figure.
2. L
ift the vegetable shelf (②) while pressing both
sides of the Snap Fit (①). (Refer to the figure)
3. Pull
the vegetable shelf forward to separate it.
60
RF9500M- - .indd 60 2017-01-16 1:12:28

3-22. Disassembling the French
2. Lift
the French upward perpendicularly to
separate it. (Refer to the figure)
3. S
eparate the housing connector inside the
French.
Note
The French here refers to the part that looks like a long stick between the left and right fridge doors.
(It prevents cold air from escaping through the gap between the left and right doors.)
61
RF9500M- - .indd 61 2017-01-16 1:12:29

3-23. Disassembling the Fridge Evaporator
1. R
remove the 4 screws from the EVAP Cover.
Remove the screw covers with the (-)

Caution
screw driver. (Refer to the figure)
2. P
ull the bottom part of the EVAP Cover forward
3. S
evaporator.
4. S
eparate the 3 fixing parts of the evaporator (1)
and pull it forward to separate it. (2)
62
RF9500M- - .indd 62 2017-01-16 1:12:29

3-24. Disassembling the Freezer / Cool Select Room Evaporator
1. R
remove the 2 screws on each of the left and
right sides of the EVAP Cover.
2. Pull
the bottom part of the EVAP Cover forward
3. S
evaporator.
4. W
hile lifting the evaporator up (1), pull it forward
to separate it. (2)
63
RF9500M- - .indd 63 2017-01-16 1:12:30

3-25. Ice-Maker
ait for 5 minutes after manual defrost of freezer and

1. W
fresh food compartments. (Reference of Forced Defrost
method in troubleshooting)
2. Lift up the Ice Bucket and pull it out.
3. Remove the screw from the Wire Housing Cover.
4. Remove the Wire Housing Cover.
5. Disconnect the Ice Maker Housing Connector.
64
RF9500M- - .indd 64 2017-01-16 1:12:30

6. Remove the screw from the Duct Tray-ice.
ith a flat blade screwdriver, push the duct to the

7. W
right and remove it from the locking tab. (Refer to the
image.)
ush down the refrigerant pipe slightly and separate

9. P
the refrigerant pipe and the Ice Maker Assembly
completely.
10. While pressing the Hook, pull out the Ice Maker.
hile pushing down the Duct-Tray-Ice, pull out the

11. W
Ice Maker carefully and remove it.
※ When removing the ice maker, be careful not to
damage the grommets on the tray or the refrigerant
tube. (Refer to the dotted parts on the right side
photo.)
65
RF9500M- - .indd 65 2017-01-16 1:12:30

3-26. Auger Motor Fan
1. Disconnect the FAN-AUGER-ASSY Connector.
old the Hook on the bottom of the FAN-AUGER-

2. H
ASSY and lift it up to make it free from the Locking
Tab.
hile lifting it up, take the FAN-AUGER-ASSY out of

3. W
the Ice Maker Compartment.
66
RF9500M- - .indd 66 2017-01-16 1:12:31

3-27. Humidity Sensor removing
1. As shown in the image on the right, Remove

slowly the seal on the ASSY COVER EVAP REF.
※ Be careful not damage the seal
3. As shown in the image on the right, remove the

humidity sensor connector.
(push the connector center by finger)
67
RF9500M- - .indd 67 2017-01-16 1:12:31

5. As shown in the image on the right, Remove the

4 tape on both sides and 3 hook at the bottom.
6. As shown in the image on the right, open the

INSULATION EVAP REF and remove humidity
sensor.
68
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3-28. Freezer Cool Pack
1. P
ush the front of the Cool Pack to the direction of
the arrow and remove the hook at the front first.
2. Pull the Cool Pack forward and remove the rear

hook.
3. Assemble it in the reverse order of disassembly.

Please mind the position of each hook.
69
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3-29. Dismantling LCD
1. R
emove a screw from the top right of the fridge
door.
2. R
emove the cover by removing one screw and
lifting the cover.
3. U
se a long magnetic Phillips screwdriver and
remove two screws securing the display panel.
4. A
ttach a suction cup to the top of the display
and pull out the display. Make sure you hold the
display at the bottom and carefully disconnect
the wiring connectors. NEVER LAY THE PANEL
FACE DOWN ON A FLAT SURFACE. PLACE THE
DISPLAY ON A BLANKET OR MAT.
70
RF9500M- - .indd 70 2017-01-16 1:12:33

3-30. How to remove the subcomponents from the Assy Case Display
1. R
elease the latches to remove the Case Housing
from the Assy Case Display.
※ Components
① LCD PBA
③ LCD FLAT Cable
④ Touch key PBA
⑤ Backlight cable
⑥ Wi-Fi/BT Module
⑧ MIC PBA Cable
2. Dismantling components
①①LCD
LCD PBA
PBA ②② Touch
Touch FPCB
FPCB Cable
Cable
①L CD PBA
•Remove the 3 housings first and then push
the latch to remove the PBA
•Remove a housing. ③ LCD FLAT Cable ④ Touch key PBA
③ LCD FLAT Cable ③ LCD FLAT Cable ④ Touch key PBA
•Remove two housings.

④ Touch key PBA
•Release four screws and remove a housing ⑤ Backlight cable ⑥ Wi-Fi/BT Module
opposite the PBA. ⑤ Backlight cable ⑥ Wi-Fi/BT Module

⑤ Backlight cable
⑥ Wi-Fi/BT Module ⑦ Proximity sensor ⑧ MIC PBA Cable

housing in order. ⑦ Proximity sensor ⑧ MIC PBA Cable
housing in order.
⑧ MIC PBA Cable
71
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3-31. Dismantling the speaker
1. R
emove the screws on the bottom of the left and
right fridge door.
2. S
eparate the speaker with the (-) screw driver
and pull it.

Caution
the parts.
2. Remove a housing from the speaker.
72
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3-32. Removing the USB
1. P
ush the USB Cover upwards, which is on the
top left of the right fridge door.
2. P
ull the USB to the right and remove it.
* Assembly is the reverse of disassembly.
73
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4. TROUBLESHOOTING
4-1. Functions for failure diagnosis
Function How to operate Use this case

To check the Kernel version, BSP version and
System Information
Micom version
LCD test To check LCD pixel failure
Touch test To check touch failure
Multi-touch test To check multi-touch failure
Within 3 seconds, touch the
Speaker test “A” and “B” part as To check the Speaker
“A-B-A-B-A-B”
USB test To check the USB
Panel
Function Camera test To check the cameras
Test
Sensor test
A B To check proximity sensor
Mic test To check the Mic
Wi-Fi test To check Wi-Fi module
BT test To check Bluetooth module
Afterimage test To check the afterimage effect
To check the Firmware year, Firmware model and
System Information
Firmware version.
Load Status To check the present operating load of refrigerator.
Self Diagnosis To check the failure modes.
Fridge Error History To check the latest 5 errors.

Function Model Option To check the refrigerator model option.
test
Force Run To check operation of compressor.
To change the setting options about the refrigerator
Refrigerator Option operating status. Need careful decision for option
change.
Energy Information To check MICOM and LCD energy usages.
 In Fridge Manager, you can test below features.
74
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Troubleshooting
4-2. Panel Function Test
Sequence Note
A B
A B
A B
①W
ithin 3 seconds, touch the "A" and "B" part as "A-B-
A-B-A-B".
(“Engineer mode” message will be displayed as toast
popup.)
② Choose “Panel Function Test”.
③ Panel Function test launched.
75
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Troubleshooting
4-2-1. LCD test
Sequence Note
① Choose “LCD TEST”
②T
ouch the 'start test' screen until the LCD test ends.
(At the end of the test, the screen will be returned to
the panel function test list.)
③ If you touch “UP” or “DOWN” button, the brightness of

screen will be changed.
76
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Troubleshooting
4-2-2. Touch Test
Sequence Note
① Choose “TOUCH TEST”.
② Touch each Area.
③ If you touch every area, you can see the line test.
Touch small box.
④A
ll the boxes’ color were changed, the test will be ended.
77
RF9500M- - .indd 77 2017-01-16 1:12:38

Troubleshooting
4-2-3. Multi-touch Test
Sequence Note
① Choose “MULTI-TOUCH TEST”.
②Y
ou can draw up to 3 lines at the same time in the
screen.
78
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Troubleshooting
4-2-4. Speaker Test
Sequence Note
① Choose “SPEAKER TEST”.
② If you touch “START”, the standard test soundtrack will

be played.
③ If you touch “STOP”, the sound being played will be

stopped.
④ If you touch “MAX VOLUME” or “MIN VOLUME”,

the sound volume will be changed to maximum or
minimum.
⑤ If you touch “MUTE”, the sound will be changed to

mute.
⑥Y
ou can control the sound volume to touch “VOLUME
UP” or “VOLUME DOWN” button,
⑦ If you touch “LEFT TEST” or “RIGHT TEST”, the

soundtrack of left speaker or right speaker will be
played.
79
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Troubleshooting
4-2-5. USB Test
Sequence Note
① Choose “USB TEST”.
② Show the state of USB connection.
80
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Troubleshooting
4-2-6. Camera Test
Sequence Note
① Choose “CAMERA TEST”.
② Touch “Initialize button before capture.
③ Touch “CAPTURE” button.
④Y
ou can control the internal light of refrigerator through
“Light on” and “Light off” button.
81
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Troubleshooting
4-2-7. Sensor Test
Sequence Note
① Choose “SENSOR TEST”.
② Show the state of proximity sensor.(Far of Near)
82
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Troubleshooting
4-2-8. Mic Test
Sequence Note
① Choose “MIC TEST”.
②Y
ou can choose which Mic will be tested: Mic1, Mic2,
stereo.
③P
ress start button. The Mic you chosen will record the
sound in 3 sec and play it.
83
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Troubleshooting
4-2-9. Wi-Fi Test
Sequence Note
① Choose “Wi-Fi TEST”.
② Show the number and Information of AP.
84
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Troubleshooting
4-2-10. BT Test
Sequence Note
① Choose “BT TEST”.
② Show the state of BT module.
85
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Troubleshooting
4-2-11. Afterimage Test
Sequence Note
① Choose “AFTERIMAGE TEST”.
②S
how the black and white image. If you touch the
screen, show the white background only.
86
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Troubleshooting
4-3. Fridge Function Test
Sequence Note
A B
A B
①W
A-B-A-B".
popup.)
② Choose “Fridge Function Test”.
③ Fridge Function test launched.
87
RF9500M- - .indd 87 2017-01-16 1:12:43

Troubleshooting
4-3-1. System Information
Sequence Note
① Choose “System Information”.
②Y
ou can check Firmware year, Firmware model,
Firmware version.
88
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Troubleshooting
4-3-2. Load Status
Sequence Note
① Choose “Load Status”.
②L
oad Status mode displays current output signals
from MICOM. It is not the actual operating load status
but output signals from MICOM. That is to say, even
though the display shows any refrigerator mode is on,
the actual status can be different with the display due
to the errors of load and relay on PCB etc. The Load
Status function stays on for 30 seconds.
89
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Troubleshooting
✽ Load mode checklist

No. NAME_EN_US Operation Contents
1 FRIDGE-FAN HIGHEST When Fridge compartment FAN operates with highest speed
2 FRIDGE-FAN HIGH When Fridge compartment FAN operates with high speed
3 FRIDGE-FAN LOW When Fridge compartment FAN operates with low speed
4 COMP ON When COMP operates
5 AMBIENT TEMP HIGH When ambient temperature is more than 93°F(35°C)
6 AMBIENT TEMP LOW When ambient temperature is less than 72°F(21°C)
7 SHOW ROOM MODE Display mode ( Cooling OFF )
8 FREEZER-FAN HIGHEST When Freezer compartment FAN operates with highest speed
9 FREEZER-FAN HIGH When Freezer compartment FAN operates with high speed
10 FREEZER-FAN LOW When Freezer compartment FAN operates with low speed
11 FREEZER-DEFROST-HEATER ON When Freezer compartment defrost heater operates
12 C-FAN HIGHEST When Compressor compartment FAN operates with highest speed
13 C-FAN HIGH When Compressor compartment FAN operates with high speed
14 C-FAN LOW When Compressor compartment FAN operates with low speed
15 FREEZER-VALVE OPEN When Freezer valve opens
16 CV-VALVE OPEN When CV valve opens
17 I-FAN When Ice Room-FAN operates
18 FULL ICE When the Ice Maker's Ice BUCKET is Full
19 FRENCH-HEATER ON When French Heater operates
20 CV-FAN HIGHEST When CV compartment FAN operates with highest speed
21 CV-FAN HIGH When CV compartment FAN operates with high speed
22 CV-FAN LOW When CV compartment FAN operates with low speed
23 CV-DEFROST-HEATER ON When CV compartment defrost heater operates
24 FRIDGE-ICEMAKER-HEATER ON When Fridge compartment defrost heater operates
25 SHOWCASE-HEATER ON When Show case compartment defrost heater operates
26 FRIDGE-VALVE OPEN When Fridge valve opens
90
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Troubleshooting
4-3-3. Self Diagnosis
Sequence Note
① Choose “Self Diagnosis”.
②C
urrent errors will be shown on the box. When the
error on the List box is selected, the detailed failure
mode is displayed. The Self Diagnosis function stays
on for 60 seconds.
91
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Troubleshooting
※ R Self-diagnostics check list

Error
Item Diagnostic method Location image
number
The voltage between the Main PCB CN30 pins 1 1

1
1 Freezer sensor error
and 3 should be within the 4.5V~1.0V range. 1
1
2
2
2
2
The voltage between the Main PCB CN30 pins 1
2 Fridge sensor error
and 5 should be within the 4.5V~1.0V range.
4
4
4
Freezer defrost sensor The voltage between the Main PCB CN30 pins 1 4
4
error and 4 should be within the 4.5V~1.0V range.
5
5
5
5

5 Fridge defrost sensor error
6
6
6
6
6 Ambient sensor error
Convertible zone sensor The voltage between the Main PCB CN30 pins 11
9
error and 12 should be within the 4.1V~0.8V range. 9
9
9
9
11
11
11
92 11
11
13
RF9500M- - .indd 92 2017-01-16 1:12:46

9
9
9
9
Troubleshooting
Error
number
11
11
11
Convertible zone defrost The voltage between the Main PCB CN30 pins 11 11
11
sensor error and 13 should be within the 4.1V~0.8V range.
13
13
13
13

13 Humidity sensor error
14
14
14
14
Fridge Ice maker sensor The voltage between MAIN PCB CN90 3↔8 should
14
error be within 4.5V~1.0V.
15
15
15
The voltage between MAIN PCB CN30 10↔11should 15
15 Ice room sensor error
be within 4.5V~1.0V.
16
16
Fridge humidity sensor The voltage between the Main PCB CN30 pins 7 16
16 16
The voltage of the MAIN PCB CN74 1↔4: should be 21

21 Freezer fan error 21
between 7V~12V.
22
22
The voltage of the MAIN PCB CN74 1↔3: should be

22 Fridge fan error
between 7V~12V.
93
23
23
RF9500M- - .indd 93 2017-01-16 1:12:50

21
21
22
24
24
22
Troubleshooting 22
22
Error
number
23
29
29
23
23 Comp room fan error 23
between 7V~12V.
24
After separating MAIN PCB CN70_1 wire from PCB, 24

resistance value between CN70_1-7 ↔ 3 shall be 24
31
31
24
24 Freezer defrost error 63(230) ohm ± 7%. (Resistance value is varied
by input power) 0 ohm : heater short, ∞ ohm :
wire/bimetal open (Must power off)
29
After separating MAIN PCB CN70 wire from PCB,

Convertible zone defrost
29 63(230) ohm ± 7%. (Resistance value is varied 29
error 29
wire/bimetal open (Must power off) 35
35

31 Convertible zone fan error
between 7V~12V.
31
37
31
37
31
35 Freezer low regist ERROR_Freezer low regist
37 Convertible zone low regist ERROR_Convertible zone low regist
39
35
39
After changing the Ice Maker(R), plug the
39 Ice maker function error refrigerator power code again, and check the 35
operation. 35
35
40
40
37
The voltage of MAIN PCB CN52-1↔ 6: shall be
40 Ice maker fan error
between 7V~12V. 37
37
37
39
41
4139
39
94 39
RF9500M- - .indd 94 40 2017-01-16 1:12:52

40
Troubleshooting
Error
number
Actually, If there is not a problem, it is desirable to

replace Main and Panel PCB With the oscilloscope 41
MAIN < - > Panel Comm
41 after a cable problem confirming.
error
Also check the SPMS for proper voltage output to
main PCB.
44 MAIN < - > INV Comm error
Actually, If there is not a problem, it is desirable

to replace Main and Inverter PCB With the
oscilloscope after a cable problem confirming.
46 I/O Expander Comm error
After separating MAIN PCB CN51 wire from PCB, 61

61
resistance value between CN51 4↔6 shall be 135 61
61
61 Ice duct heater error ohm ± 7%. (Resistance value is varied by input
power) 0 ohm : heater short, ∞ ohm : (Must power
off)
65
65
65
65 Ice bucket heater error resistance value between CN51 4↔7 wire shall be
135 ohm± 7%. 0 ohm : heater short, ∞ Ohm : wire.

66 Door handle heater error resistance value between CN51 1↔2 wire shall be
66
66
66
66
71
71
71
The temperature has been abnormally increased. 71
Check if the door has been open for a long time or
Freezer abnormal temp.
71 if hot food has been stored in the compartment. If
error
the reason for the error is removed, the error code
disappears after a pre-determined period of time.
95
72
72
72
72
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66
66

66
Troubleshooting 71
71
71
Error
number
Check if the door has been open for a long time or 72

72
Fridge abnormal temp. if hot food has been stored in the compartment. If
72
error the reason for the error is removed, the error code
disappears after a pre-determined period of time. 72

if hot food has been stored in the compartment. If
73 Convertible zone chill error
the reason for the error is removed, the error code 73
73
73
Check the soldering status of the inverter PCB.

(Check if any parts have short-circuited). Check
81 COMP run error
if the DC 15V output is less than 13.5V. Check the
Comp and Cycle.
81
81
82 COMP IPM fault
if the DC 15V output is less than 13.5V. Check the 81
Comp and Cycle.
Check the compressor wire connections. Check
the soldering status of the inverter PCB. (Check if
83 COMP current error
any parts have short-circuited). Check the Comp
and Cycle.
Check if the compressor and the Cycle is
normal.Check the input voltage. Check the
84 COMP Motor stall
soldering of the inverter PCB. (Check if any parts
have short-circuited.)
Check the input voltage. (This error occurs when
85 COMP low voltage
the input voltage is AC 106 V or lower.)
81
81
86 COMP high voltage
the input voltage is AC 310V or higher.)
81
93
93
93
93
93
93
96
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Troubleshooting
4-3-4. Error History
Sequence Note
① Choose “Error History”.
②E
rror History box shows currently occurred error list
up to 5 events. Even if the power turns off, the list is
not removed. However, if "Clear error list" button is
pressed, the entire list will be removed. Error History
is recorded up to maximum 1000 and duplicate error
does not display.
97
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Troubleshooting
4-3-5. Model Option
Sequence Note
① Choose “Model Option”.
② Check the Model Option by MODEL OPTION 1~8.
98
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Troubleshooting
4-3-6. Force Run
Sequence Note
① Choose “Force Run”.
②T
o run compressor manually, press the force run
button on the list. All test function will be canceled by
click “TEST CANCLE” button on the top of the force
test list.
99
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Troubleshooting
Operation
Operating
DISPLAY F-Fan R-Fan CV-Fan
Time F Valve R Valve CV Valve
(Freezer) (Fridge) (FlexZone)
Continuous The temperature is
FF 24hr Continuous operation Swing Swing Swing
operation controlled
Continuous
FF r 24hr Continuous operation Continuous operation OFF ON OFF
operation
Continuous
FF F 24hr Continuous operation Continuous operation ON OFF OFF
operation
Continuous
FF C 24hr Continuous operation Continuous operation OFF OFF ON
operation
Fd : Forced Freezing, CV defrosting or Fridge Compartment defrosting (Fan Defrost) (Fd) begins, a beeping
sound will be heard for 2 seconds and then the sound will be turned on for 0.5 seconds and then off for 0.5
seconds repeatedly while the Forced defrosting function runs.
100
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Troubleshooting
4-3-7. Refrigerator Option
Sequence Note
① Choose “Refrigerator Option”.
②C
hange the option 00, 01, 03, 19, 24, 32, 33, 34 and
35, and click the “Save Option” button on the end of
the option list to save the options.
101
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Troubleshooting
4-3-8. Energy Information
Sequence Note
① Choose “Energy Information”.
② It shows MICOM and LCD energy usages.
102
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Troubleshooting
4-3-9. Option TABLE
1) Temperature changing table of freezer compartment

Set item Freezer Temp Shift
MODEL RF23*
Reference Freezer Room 7-SEG
Value 0
Setting value
compartment
FZ Temp.
Code compensation
0 0.0℃(0℉)
1 -0.5℃(-1℉)
2 -1.0℃(-2℉)
3 -1.5℃(-3℉)
4 -2.0℃(-4℉)
5 -2.5℃(-5℉)
6 -3.0℃(-6℉)
7 -3.5℃(-7℉)
8 +0.5℃(+1℉)
9 +1.0℃(+2℉)
10 +1.5℃(+3℉)
11 +2.0℃(+4℉)
12 +2.5℃(+5℉)
13 +3.0℃(+6℉)
ex) If you want to change the freezer standard temperature to
14 +3.5℃(+7℉) -2°C(-4℉)
15 +4.0℃(+8℉)
2) Temperature changing table of Fridge Compartmentt

Set item Fridge Temp Shift
MODEL RF23*
Reference Fridge Room 7-SEG
Value 1
Setting value
compartment
FZ Temp.
Code compensation
0 0.0℃(0℉)
1 -0.5℃(-1℉)
2 -1.0℃(-2℉)
3 -1.5℃(-3℉)
4 -2.0℃(-4℉)
5 -2.5℃(-5℉)
6 -3.0℃(-6℉)
7 -3.5℃(-7℉)
8 +0.5℃(+1℉)
9 +1.0℃(+2℉)
10 +1.5℃(+3℉)
11 +2.0℃(+4℉)
12 +2.5℃(+5℉)
13 +3.0℃(+6℉)
14 +3.5℃(+7℉) ex) If you want to change the fridge compartment standard
15 +4.0℃(+8℉)
temperature to 2°C(4℉)
103
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Troubleshooting
3) Cool Select Room Temperature Change Table
Setting Item CV Compartment Temperature Offset

Model Common for all models
Location: R compartment temperature display
Option
3
F compartment temperature
Value of the Option
display setting
0 0℃
1 -0.5 ℃
2 -1.0 ℃
3 -1.5 ℃
4 -2.0 ℃
5 -2.5 ℃
6 -3.0 ℃
7 -3.5 ℃
8 +0.5 ℃
9 +1.0 ℃
10 +1.5 ℃
11 +2.0 ℃
12 +2.5 ℃
13 +3.0 ℃
14 +3.5 ℃
15 +4.0 ℃
4) Sub Heater (French Heater, Door Handle Heater) Control Function
Setting Item French Heater Control

Option
19
Operation
display setting
0 Operating according to the control specifications
1 Operating according to the control specifications +20%(MAX 100%)
104
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Troubleshooting
5) Amount of water supply to ice tray
Set item Amount of Water Supply

Value 32
Setting value
FZ compartment
Amount of water supply
Code
Operating according to
0
the control specifications
1 the control specifications
+10CC.
2 -
3 -
4 -
5 -
6 -
7 -
ex) If you want to change the amount of water supply to

ice tray to 75CC
105
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Troubleshooting
6) Time changing table of ice maker dropping standby time

Set item Ice Maker Standby Time
Value 33
Setting value
FZ compartment Temp.

Code compensation
0 14min.
1 13min.
2 12min.
3 11min.
4 10min.
5 15min.
6 16min.
7 17min.
8 18min.
9 19min.
10 20min.
11 21min.
12 22min.
13 23min.
14 24min.
15 25min. ex) If you want to change the ice maker dropping standby time
to 18minutes.
7) Temperature changing table of ice room

Set item Ice Room Temp Shift
Value 34
Setting value
FZ
compartment Temp.
compensation
Code
0 0℉(0.0℃)
1 -1℉(-0.5℃)
2 -2℉(-1.0℃)
3 -3℉(-1.5℃)
4 -4℉(-2.0℃)
5 -5℉(-2.5℃)
6 -6℉(-3.0℃)
7 -7℉(-3.5℃)
8 +1℉(+0.5℃)
9 +2℉(+1.0℃)
10 +3℉(+1.5℃)
11 +4℉(+2.0℃)
12 +5℉(+2.5℃)
13 +6℉(+3.0℃)
14 +7℉(+3.5℃)
15 +8℉(+4.0℃) ex) If you want to change the ice room standard temperature to
+5℉(+2.5℃)
106
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Troubleshooting
8) Temperature changing table of Ice Maker Dropping Temperature
Set item Ice Maker Dropping Temperature

Value 35
Setting value

Code compensation
0 -13℃
1 -12℃
2 -11℃
3 -10℃
4 -14℃
5 -15℃
6 -16℃
7 -17℃
ex) If you want to change the ice maker dropping temperature to
-10℃
107
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Troubleshooting
4-4. Diagnostic method according to the trouble symptom
4-4-1. Power Not Supplied
Output Terminal
1. 12 V
3. 12 V Output Terminal
5. GND 1. 12 V
2. 12 V
3. GND
4. GND
5. 5 V
6. 5 V
7. GND
Output Terminal
1. 12 V
3. 12 V
5. GND
Caution AC input power and high voltage Start

of DC 310V or higher are
generated at SMPS PCB and
INVERTER PCB power terminal.
No
Please be cautious during repair Is power plug connected?
and measurement.
Yes
Connect the plug, or correct loose plug
Is normal voltage of No
Voltage testing 12V and 5V generated on SMPS
required at SMPS output terminal?
Yes
Replace the PCB Assy.
No
Is operation of the Panel PCB
normal?
1) C
heck the power cable and fix it if
Yes
necessary.
2) Replace the Panel PCB.
Yes
Is soldering short or cracked
on the Main PCB?
No 1) Re-soldering required.
- Check the connection of main PCB.
- Check the connection between upper 2) Replace the Main PCB.
Normal (checking again)
hinge and door
- Check the connection of door panel PCB
108
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Troubleshooting
4-4-2. When the compressor does not work properly
Caution AC input power and high

voltage of DC 310V or higher
are generated at INVERTER Start Note When the LED of the Inverter
PBA power terminal. PBA is turned, it means that the
Please be cautious during compressor is working properly.
repair and measurement. At least 10 minutes have No
passed since the compressor is
turned OFF.
CN101 CN102
Yes Check it again after 10
minutes.
C108
C111
CN103
Does the COMP start Yes

Refer to the Test mode section. working after running it in forced
operation mode?
Does the buzzer beep for its forced operation? Yes
No
(Please check it after running it in No
Does the thermistor work
forced operation mode) properly?
No The voltage between
0-800 Hz 50% Duty Inverter PBS CN103 #1 and #3①↔③ Repair the defective contact
Yes of the sensor or replace the
Signal generated is measured at 2-3VDC.
sensor if necessary.
Yes
Connect the Main-Inverter PBA. No
Does the thermistor (Main PBA)
Check the wire and recheck the work properly?
forced operation.
No
15 VDC applied to C111 (ZD501) Yes Repair the sensor or
replace the Main PBA.
Yes Normal (checking again)
No
220 VAC applied to CN 101
5 VDC applied to C108 (C110)
Check the filter and
No
Yes
the power cable. Yes
No
Replace the Inverter PBA.
Does the connector CN102 work
properly?
Yes Make sure that it's properly
inserted.
No
Is the operation of Comp Ass'y
normal?
Repair (replace) the Comp
Yes Ass'y.
Does the compressor work

No
properly?
Yes Repair (replace) the
compressor.
109
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Troubleshooting
4-4-3. The LED blinking frequency depending on the protection functions
If the Failure Condition is detected while the compressor is operating, stop the Compressor operating
immediately and wait for 5 minutes. During these 5 minutes, the RPM command signal is not available. Even if
the RPM command that orders the compressor to run is sent, the compressor does not work and keep
standing by.
The LED is tuned on for 1 second and then off for 2 seconds.
The LED blinking frequency depending on the protection functions

If the blinking continues, after 5 minutes, please refer to the remarks in the table above.
110
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Troubleshooting
4-4-4. When a 1, 2, 4, 5, 6, 7, 13, 16, 24, 25 "C" error occurs (defrosting failure)
Start
CN70
Are the F and

R defrosting sensors normal when they
are checked by the self diagnostic No
CN30 function?
Yes
Repair or replace the sensor.
Are the F and R defrosting No

heaters normal?
F-Defrost: Measure the resistance between the Main PBA
CN70_1 pin #3 and the SMPS CN1 pin #3. Yes Check the temperature fuse, bimetal,
Cool Select-Defrost : Measure the resistance between the whether the heater is open-circuited
Main PBA CN70_1 pin #1 and the and the wire contacts.
SMPS CN1 pin #3. (Cool Select Room) Is the temperature No
of the defrosting sensor -5 ℃ or
Is the measured voltage of the defrosting sensor lower?
Perform a forced operation for a certain period of time.
3.1 V or higher? Yes
F-DEF-Sensor: Measure the resistance
between CN30 pins 4 and 7. Perform the F and R forced defrosting
R-DEF-Sensor: Measure the resistance operations simultaneously
between CN30 pins 6 and 7.
Cool Select-DEF-Sensor: Measure the
resistance between
CN30 pins 10 and 8. Is power applied No
to each of the defrosting
heaters?
Press the Freezer+Cool Select Key⁺
simultaneously 8 seconds and any key Yes ☞ Sensor Check Point
1 : EXT-Sensor
Does the unit 2 : F-Sensor
No return to the cooling operation after 3 : F-DEF-Sensor
heating for a certain 4 : R-Sensor
period of time? 5 : R-DEF-Sensor
Double-check if the sensors that do 6 : COOL SELECT ZON-Sensor
Yes
not return to theCN70
cooling operation 7 : COOL SELECT ZON-DEF-Sensor
are normal. 8 : HUM1-Sensor
9 : HUM2-Sensor
If the temperatures of the F and R defrosting Normal 10 : ICE ROOM-Sensor
Note. sensors are 8 ℃ and 12 ℃ respectively 11 : PANTRY-Sensor
CN30 12 : ICE MAKER-Sensor
due to the heater, the heating is stopped 13 : IR-Sensor
and the refrigerator starts cooling after some
idle time.
Are the terminals of the Main
No
☞ To check the voltage of the defrosting sensor of the freezer PBA normal?
compartment
- Measure the voltage of the PCB Sensor Check Point #3 Yes
Repair the terminal.
- After the measurement, compare the voltage to the temperature table.
(Measure the voltage of the other sensors in the same way.) Check if the temperature fuse, bimetal and
heater are not
open-circuited.
Check the wire connections.
Yes
Repair or replace the defective relay or

replace the PBA ASS'Y if necessary.
111
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Troubleshooting
4-4-5. When occur the cooling defect by a lot of frosting on the Fridge compartment
Start
(Cooling defect in the Fridge compartment)
Dose the compressor

of the fridge compartment operate Fix the compressor operation defect
No
properly?
Yes
Is there any refrigerant

leakage of fridge compartment Fix the refrigerant leakage section
No
Cycle?
Yes
Self-examination start
(R sensor , R defrost sensor, R Fan)
Does the relevant Replace the component and

component properly? No defrosting
Yes
Check that the frost formation in the

evaporator of the fridge compartment.
(Disassemble the R Evap Cover)
Yes
Is the frosting
a lot on the evaporator of the fridge Check the compressor operation and
compartment? No refrigerant leakage
Yes
Defrosting and R temperature +2℃ Shift

(Option change)
Complete
※Note. Cooling defect by a lot of frosting.
112
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Troubleshooting
4-4-6. When an error occurs in self diagnostic mode (in case of a sensor error)
- A sensor error is displayed on the front display panel of the refrigerator. If a sensor error is detected when the power is supplied to the refrigerator for the
first time, the sensor error message is displayed on the display panel.
- Even if a sensor error occurs during an operation, the refrigerator does not stop. However, the refrigerator operates in emergency operating mode and
the cooling operation may not be performed properly. Therefore, in this case, check the refrigerator referring to the self diagnostic section in this manual.
① When the "13C" (humidity sensor) or “16C” (internal humidity sensor) error occurs
☞ Check the input voltage to the humidity sensor Start

Humidity sensor operating voltage: 5 V
Check if 5 V is measured at the humidity sensor
connectors #1-#2.
Are the Main PBA No
connectors CN30 and CN50 inserted
properly?
Yes Reconnect the connector
properly or repair the
connector.
Is DC 5 V supplied No
normally to the hinge humidity sensor
☞ Check the output voltage from the humidity sensor connectors #1-#2?
Check the voltages of the humidity sensor Yes
connectors #1-#4 referring to the humidity sensor Check the wire and housing
voltage table. connections
Is the humidity No
sensor output within the normal range?
(1~4 V)
Yes
Replace the humidity sensor
Check if the humidity sensor is normal and
check the wire and housing connections.
Replace the PBA if necessary.
② When the "2C" (fridge temperature sensor) error occurs. (Please also check the other sensors by applying these
troubleshooting procedures.)
Start
Refer to the descriptions about the No

Is the fridge sensor normal?
circuit operation and how to check
the temperature sensor.
Yes
Replace the temperature sensor.
Is the Main PBA No

connector CN30 inserted
properly?
Yes Reconnect the connector properly or
repair the connector.
Is the insertion order No
of the wires of the connector CN30 the
same as that on the circuit
diagram?
according to the circuit diagram.
Are the input voltages
of the CN30 #5 and #7 pins within the
No
normal temperature range?
Yes Check the wire connection and
replace the PBA if necessary.
Double-check the wire and connecting part of the
connector and replace the PBA if necessary.
113
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Troubleshooting
4-4-7. When the Fan does not operate (F, R, M, C - FAN)
- This refrigerator uses the BLDC Fan Motor. The BLDC Motor operates with DC 7~12V.
- Under Comp On conditions, the R-Fan operates generally. But, when the ambient temperature is high or when you open and close
the Door once, it operates after one-minute delay. So, don't get misled by it. It is normal.
- When there is defect, turn on the Self-Diagnosis function and confirm the defect before turning off the unit.
Start
COMP is running? No
C-FAN R-FAN F-FAN Yes Turn on Forced Operation.
Voltage between MAIN PCB Voltage between MAIN PCB Voltage between MAIN PCB Yes
GND and CN74 #6 is GND and CN74 #3 is GND and CN74 #4 is
measured about DC8~12V? measured about DC8~12V? measured about DC8~12V?
FAN works normal.
No No No
CV-FAN No
Are the Freezer, the Fridge and
the Door Switches closed?
Read with the Door closed :
Check after closing the Door
Voltage between MAIN PCB Open – 5V, Closed – 0V No Yes When there is door alarm sound,
GND and CN74 #5 is
repair the Door Switch Connector.
measured about DC8~12V?
Apply power in 7 minutes after
Upon the initial power on, the Compressor and
turning off the power. (To prevent
Compressor overload)
the Freezer / Fridge / Comp Fans will run for
No
3 minutes regardless of operating conditions.
C-FAN R-FAN F-FAN
Voltage between MAIN PCB Voltage between MAIN PCB Voltage between MAIN PCB
No
measured about DC2V? measured about DC2V? measured about DC2V?
Replace the Main PCB

Yes Yes Yes
CV-FAN ◆ Expected Causes

① Defective Fan-Motor
Voltage between MAIN PCB
② Contact error at wire connection
GND and CN74 #5 is
③ When the Fan Motor operates, check the input of
measured about DC2V?
the Motor Spinning Pulse.
Yes
Note
Pulse signal is generated at CN74 #9 (F), #10 (R), #11 (C) and #8 (CV
Freezer) when the Motor spins. This signal enters to MICOM and if
there is no signal entering when the Motor spins, the Fan goes off and
works again in 10 seconds. How to Check the F-Fan Voltage
If there is still no signal entering, it repeats the above operation 4 more - Measure voltage between MAIN PBA GND and CN74 #4.
times. If it keeps not sending the signal, the Motor operates in 10 - When it is between 8~12V, it is normal. (Measure with
minutes. This is a function to overcome the case that there is a the same method for R/M/C-Fans.)
restriction in the Motor due to foreign substances around the Motor.
114
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Troubleshooting
4-4-8. When the Fan does not operate (ICE ROOM - FAN)
- Under Comp On conditions, the R-Fan operates generally.
Start
COMP is running? No
Turn on Forced Operation.

Yes

Yes
GND and CN52 #1 is
No FAN works normal.

Ice Room Control Temperatture
Ice ON -13℃ Is the temperature No

of the Ice Room good for the Fan to
Ice Off -3℃ operate?
Yes Operation Temp / Stand-by

Note
Pulse signal is generated at CN74 #7 when the Motor spins. Does the voltage between MAIN PCB
This signal enters to MICOM and if there is no signal
No
GND and CN52 #1 repeat between
entering when the Motor spins, the Fan goes off and works DC8~12V and lower than DC 2V?
again in 10 seconds.
If there is still no signal entering, it repeats the above
operation 4 more times. If it keeps not sending the signal, Yes Replace Main PCB
the Motor operates in 10 minutes. This is a function to
overcome the case that there is a restriction in the Motor ◆ Expected Causes
due to foreign substances around the Motor.
☞ How to check Ice Room FAN Motor

Ice Room FAN ; Voltage between CN52 #1 and GND shall be DC
7~12V.
- After measuring it, check it again if the measurement is different
each other.
1) Ice Room – FAN
115
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Troubleshooting
4-4-9. When the ICE MAKER does not operate
1. Water supplies to the Ice Maker automatically and ice is to be scooped out depending on its temperature and the timing.
2. Power is always applied to the Ice Maker. So, refer to the disassembly section to remove it.
3. To check the operation of the Ice Maker, press the Ice Maker Test Switch .before disassembling it. It is not possible to check its
operation after disconnecting its power.
4. The PCB and the Ice Maker are located at the back and at the front. So, if possible, check it with a team of two technicians.
5. When the Ice Maker Heater is on, it may cause personal injury. So, take extra care while working with the Ice Maker.
Start
Operation Status (CN90 #4)
Stand-by On When pressing

No
Test Switch the Ice Maker Test Switch (over
5V 0V 1.5 sec), does it rotate?
1) Check and Replace ICE MAKER KIT
Yes 2) Check Main PCB Input Signal /
Micom (IC01) Operation Status (CN90 #4 - "0V")
Stand- Before Voltages at

Rotation Home No
by completing IC01 CN90 #6 and CN90 #5
are normal?
CN90 #6 heck after connecting the Wire
1) C
(Blade Ice 0V 4.9V 4.9V 0V Harness
Yes
Scoop) 2) Check and Replace ICE MAKER KIT
3) Replace MAIN PCB
CN90 #5
(Guide Ice 0V 0V 4.9V 0V Is water supplied
within 6 minutes (after Ice Full
No
Full) and Parallel Detection)?
heck and replace Water Valve
1) C
* Refer to Water Valve operating
Yes
conditions
Operation Condition upon Motor Rotation,
2) Replace MAIN PCB
Operation Status of Micom (IC01)
Stand- ICE Maker No
On Sensor itself is in good
by
condition?
Motor Load (#80, #81) 0V 5V 1) Check and replace Water Valve
* Refer when Ice Maker Sensor is
Yes
Heater Load (IC71 #5) 0V 5V defective
Heater operates differently according to its PCB and other parts are normal,
conditions. During the Test Mode, it will be on Check again the Connector contact
30 seconds.
116
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Troubleshooting
4-4-10. When water does not supply at Ice Maker
Advance Checking
1. Water is directly supplied to the Water Valve. So, make sure to cut off the water before doing repairs.
2. There is electricity flowing in the wire. So, take extra care not to get electric shock.
Start
Is the Valve
operating sound heard after the Yes Normal
Ice Maker Test Switch (Check the Ice Water Valve
is pressed? Connector)
No
Does the voltage

at the MAIN PCB CN90 #4 upon the No
operation of the Test Switch rotates Check Soldering / Replace PCB
between 5V and 0V?
Yes
High (5V) is output at No

MAIN PCB IC73 #6? Check Soldering / Replace PCB
Yes
0.7V is output at MAIN No

Check Soldering / Replace PCB
PCB IC73 #11?
Yes
The contact
No
at the Main PCB Relay Check Soldering / Replace PCB
RY79 is normal?
Yes
Main PCB is normal.

-- Check the followings
① Check the continuity between the Ice
Water Valve and the Main PCB
② Check the Ice Water Valve connector or
replace the Ice Water Valve
③ Check the Water Line
117
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Troubleshooting
4-4-11. When Cubed or Crushed ice does not dispense properly
The operation condition is that

Start
the Fridge Door is closed.
No
It dispenses ice?
Yes No
It dispenses ice?
Yes No
Ice Off is selected off?
① Check Ice Eject S/W
② Check DOOR S/W(Including Auger Safety Switch)
③ Check Ice Eject Motor Yes
④ Check Ice Eject Motor Wiring
⑤ Check if COVER ICE ROUTE is open (S/W Open) Turn it off
Which Ice type is selected? ⑥ Check the Q718 operation regarding the ①C heck if Water Hose is
AUGER_MOTOR safety bent or closed
② Check Water Tube to
Select
Ice Maker and Solenoid
Cubed Ice ③ Check Ice Maker
Crushed
When dispensing Cubed Wiring
ice, cubed ice is dispensed?
Crushed Ice is coming out?
Yes
Works Normal
No
No Works Normal
No
Cubed Ice is selected?
No
Crushed Ice is selected?
Works Normal
Yes
Yes Select Crushed Ice
CUBE MOTOR is No
positioned to Cubed?
CUBE MOTOR is No
Check Wiring / Check Cube positioned to Crushed?
Yes
Solenoid
Yes Check Wiring / Check
When the Ice No Motor Cube
S/W is pressed, does CN40 #2
change to 0V? When the Ice No
- Check Ice Switch S/W is pressed, does CN40 #2
- Check Wiring change to 0V?
Yes - MAIN PCB Defect :Replace - Check Ice Switch
Yes - Check Wiring
No - MAIN PCB Defect : Replace
Dispenser Cover is open?
No
- Check Ice Switch
Yes - Check Wiring
- MAIN PCB Defect :Replace Yes Check Wiring and Motor,
Check Cover Ice Route S/W1,
When the Ice No MAIN PCB Defect - Replace
S/W is pressed, does IC73 #2, #3
After disconnecting CN73 co wold S/W is pressed, does IC73 #2
you measure both contacts of Yes MAIN PCB Defect – change to 5V?
RY7E,RY7C. Replace, Micom(IC01) Defect
Yes MAIN PCB Defect -
When the Ice S/W is No After disconnecting CN73 co
Replace
pressed, does RY7E,RYC wold you measure both
become 0 ohm? contacts of RY7C When the Ice S/W is No
pressed, does RY7C RELAY
Yes - RY7C, RY7E Defect become 0Ω?
- MAIN PCB Defect - Replace
- RY7C RELAY Defect
MAIN PCB is normal Yes - MAIN PCB Defect - Replace
-- Check other parts
① Check wiring between AUGER
MOTOR ↔ MAIN PCB
② Check wiring or connector
between
118
RF9500M- - .indd 118 2017-01-16 1:13:01

Troubleshooting
4-4-12. When COVER ICE ROUTE MOTOR (GEARED MOTOR) does not work properly
Caution
1. When replacing the Cover Ice Motor, pull out the plug to avoid an electric shock.
2. Be careful! When disassemble the Cover Ice Motor, spring can jumped out and may cause personal injury.
3. Motor will rotate continuously when the Motor Switch is not sensed.
Start
☞ Checking Method of Cover Ice Route Motor
Resistance (Make sure to work after Power Off)
The Resistance is variable according to the input The Geared Motor No
voltage. operates normal?
** 0Ω : Short / ∞Ω : Open (MAIN PBA CN73 #1
- SMPS CN1 #3) Yes Check / Replace Motor
Is Cubed/Crushed Ice No
selected?
Yes Select Cubed or Crushed

Ice
Is the Dispenser Lever No

S/W pressed?
Yes Press it properly
Is the Motor No
connected to its wire
If it keeps operating without terminals?
stopping
Yes Check Wiring
Is AC voltage Yes
measured at the Motor
terminals?
No Check Motor / Check if

Motor rotates properly
① CN73 "1" is singularized to Connector .
② Check Cover Ice Motor Control Circuit SSR73 on MAIN PCB ; Short or Open
③ Check Resistance Parallel Connector MAIN PBA CN73 #1 - SMPS CN1 #3
(Be sure to do repairs after turning off the power)
Is the Pickup Switch No

Connected properly?
Yes Check / Repair Connector
When the Motor No

Dispenser Open/Close Conditions rotates, the Lever Switch is pressed
CN40 - Switch1,2 Operation properly?
Close ..ing Open Yes Check / Repair Parts related to the
Motor
Ice Route Switch1 Are the Yes
0V 5V 0V voltage of CN40 #5 and #6
CN40 - #5
normal?
Ice Route Switch2
0V 5V 5V No Normal
CN40 - #6
①C heck Wire Open / Short at Main PCB - COVER ICE MOTOR Rotation Pick-
Up Switch
③ Replace MAIN PCB or Replace Dispenser Cover Motor
119
RF9500M- - .indd 119 2017-01-16 1:13:01

Troubleshooting
4-4-13. When the alarm is heard continuously (buzzer sound)

① If a 'dingdong' sound is heard
continuously or 'Door opened' Start
message is displayed.
The door is slightly open.

Is the door open slightly?
Freezer door detection: CN50 #7-#9
Fridge door detection: CN50 #6-#9 Figure out the reason for this such as a defective
The door is completely closed.
Cool Select Room door detection: CN30 door gasket or food stuck between the door and
#14-#8 Does the voltage the main body and then solve the problem.
Yes
- The normal voltages are as follows: change when the door is opened or
When the door is open: 5 V / When the closed?
door is closed: 0 V Replace the PBA when the
No 'dingdong' sound is heard
continuously.
Is the Main Connector No
(CN50,CN30) properly
connected?
Reconnect the connector.
Yes Repair it if there is a contact
problem.
Is the hinge connector No
inserted properly?
Yes Reconnect the connector.

Repair it if there is a contact
problem.
Is the location No
of the reed switch of the hinge
correct?
- Check if the resistance of the reed switch
Yes Correct the location of the
changes to 0Ω and ∞Ω when you separate
Does the hinge reed switch.
the switch and change the switch status to on
and off. reed switch work properly when you hold Yes
a magnet close to and then move it away
※ Tips when checking the reed switch from the switch?
The reed switch is turned on or off by the No Check if the wire is open-
magnetic force of the magnet attached to the door. circuited.
- When the reed switch is magnetised → 0Ω No
Is the reed switch (part) normal?
(when the door is closed.)
- When the reed switch is not magnetised → ∞Ω
Yes Replace the door switch if
(when the door is open.) necessary.
Check if the wire is open-circuited and
If the magnetic force of the magnet on the door is
then replace the Main PBA if necessary.
weak or the location of the reed switch is not
correct, consider replacing the part.
Start
② If a 'da da dda dan dda' sound is
heard continuously.
Has the Forced Yes
Operating or Forced Defrosting mode
been selected?
Cancel the Forced Operation or
No Forced Defrosting operation or turn
Does the buzzer the power off and then on.
continue to sound even after No
the power has been turned off
and then on again?
Yes
Normal
Check if there is any foreign substance on the Test Jumper on the
Main PCB and if there are any short-circuited devices.
120
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Troubleshooting
4-4-14. When the Panel PBA does not work properly

※ If no key is pressed for 10 seconds, the LEDs
①W
hen the Panel PBA is not turned on or only some of the lamps are of the display are turned off. When the display
turned on is turned off, you can use the keys after turning
Start the display on by pressing any key first.
However, if the door or the home bar door is
opened, the Display LEDs remains on.
Is the connector No
of the upper hinge cover of the fridge
compartment inserted properly?
Refer to the circuit diagram in this Yes Repair it if there is a contact
manual or the diagram attached to problem.
the back of the refrigerator. Is the Main PBA No
properly?
Yes Reconnect the connector to

the Main PBA.
Is the connector No
properly inserted into the
Door Panel PBA?
When the panel keys do not work Reconnect the connector.
problem.
Is the Panel PBA Yes
turned on properly when the PBA has
been replaced?
No The Panel PBA is defective.

① Check the fridge compartment door wire - Check if the wire is open-circuited or short-circuited.
① Check the fridge compartment CABI wire - Check if the wire is open-circuited or short-circuited.
③ Check if there are open or short circuits in the Main or Panel PBA.
When the power is connected to the
② When the Panel PBA key cannot be selected refrigerator, replace the Panel PCB.
※ The basic troubleshooting follows the descriptions above. If the problem continues even after completing the The keys will work normally after 1 to
steps above, complete the following procedures. 2 minutes.
Yes
Is the Lock lamp turned on?
No Check again after releasing the

A key is lock function.
Has any key been pressed pressed.
?
Yes Reassemble the PBA ASS'Y so

that no key is pressed.
Do the keys not work The keys work.
even after the PBAs have been
disassembled?
been replaced?
③ Check if there are any open or short-circuits in the communication and power supply block on the Main and Panel PBAs.
121
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Troubleshooting
4-4-15. When the LCD does not work properly
0,&728&+:L)L%7 Start
&1
/9'6
&1
SMPS connector is inserted No
properly. (CN1, CN3)
Yes Insert the connector properly or

Repair any defective contact
The connector at the Fridge No
upper hinge cover is inserted
properly.
32:(5 &$0(5$86% LCD PBA
&1 &1
connector is inserted properly. No
(CN13, CN2100, CN2101)
63($.(58$57 728&+.(<%$&./,*+76(1625
&1 &1
Read the voltage between SMPS: Is normal voltage of No

12V generated on SMPS output
CN1 #1,3 - #5,7. terminal?
Yes
Replace the SMPS.
Read the voltage between LCD
PBA: CN2154 #1,2 - #4,5(12V). No
Is normal voltage generated
Read the voltage between CN13 from LCD PBA?
#1,2,3 – 7 (5V).
Read the voltage between Yes
Replace the LCD PBA.
CN2100
#8,9 - #6,7,10,11 (40~51V) Replace the LCD Assy.
122
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Troubleshooting
4-4-16. When it does not respond to touch
Start
LCD PBA Touch connector No

is inserted properly. (CN2101)

TSP FPCB connector No
is inserted properly. (J3)

Read the voltage between LCD No

Is normal voltage of 3.3V generated
PBA: CN2101 #2 - #1. from LCD PBA?
Yes
Replace the LCD Assy.
123
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Troubleshooting
4-4-17. When the Wi-Fi does not work properly
Start
0,&728&+:L)L%7
&1
/9'6
&1
LCD PBA connector is No
inserted properly. (CN2101)

Wi-Fi Module connector is

No
inserted properly.
32:(5 &$0(5$86% Repair any defective contact
&1 &1
No
Is normal voltage of 5V generated
63($.(58$57 728&+.(<%$&./,*+76(1625
&1 &1
from LCD PBA?
Yes
Read the voltage between LCD Replace the Wi-Fi / BT Module.

PBA: CN2101 #13 - #14
124
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Troubleshooting
4-4-18. When the BT does not work properly
Start
0,&728&+:L)L%7
&1
/9'6
&1

BT Module connector is
No
inserted properly.
32:(5 &$0(5$86%
&1 &1 No
63($.(58$57 728&+.(<%$&./,*+76(1625
from LCD PBA?
&1 &1
Yes

PBA: CN2101 #13 - #14
125
RF9500M- - .indd 125 2017-01-16 1:13:02

Touch FPCB
J1

Troubleshooting
4-4-19. When the microphone does not work properly
Start


MIC PBA connector is

No
inserted properly.
Read the voltage between LCD Is normal voltage of 1.8V No
PBA: CN2101 #5-#1. generated from LCD PBA?
Yes
0,&728&+:L)L%7
Replace the MIC PBA.
&1
/9'6
&1
32:(5 &$0(5$86%
&1 &1
63($.(58$57 728&+.(<%$&./,*+76(1625
&1 &1
126
RF9500M- - .indd 126 2017-01-16 1:13:03

Troubleshooting
4-4-20. When the Glaze Camera does not work properly
0,&728&+:L)L%7 Start
&1
/9'6
&1

The connector at the Fridge upper No
hinge cover is inserted properly
(F/R-Door).
32:(5 &$0(5$86%
&1 &1
French Assy connector is No
inserted properly.
63($.(58$57 728&+.(<%$&./,*+76(1625
&1 &1

PBA: CN1301 #6,7 - #10,11. from LCD PBA?
Yes
Replace the French Assy.
127
RF9500M- - .indd 127 2017-01-16 1:13:03

Troubleshooting
■ Voltage and resistance of the temperature sensor by temperature
Temp. Temp. Resistance Voltage Temp. Temp. Resistance Voltage Temp. Temp. Resistance Voltage
(℉) (℃) (㏀) (V) (℉) (℃) (㏀) (V) (℉) (℃) (㏀) (V)
-43.6 -42 98.9 4.54 12.2 -11 21.4 3.41 68.0 20 6.01 1.88
-41.8 -41 93.7 4.52 14.0 -10 20.5 3.36 69.8 21 5.79 1.83
-40.0 -40 88.9 4.49 15.8 -9 19.6 3.31 71.6 22 5.58 1.79
-38.2 -39 84.2 4.47 17.6 -8 18.7 3.26 73.4 23 5.38 1.75
-36.4 -38 79.8 4.44 19.4 -7 17.9 3.21 75.2 24 5.19 1.71
-34.6 -37 75.7 4.42 21.2 -6 17.2 3.16 77.0 25 5.00 1.67
-32.8 -36 71.8 4.39 23.0 -5 16.4 3.11 78.8 26 4.82 1.63
-31.0 -35 68.2 4.36 24.8 -4 15.7 3.06 80.6 27 4.65 1.59
-29.2 -34 64.7 4.33 26.6 -3 15.1 3.01 82.4 28 4.49 1.55
-27.4 -33 61.5 4.30 28.4 -2 14.5 2.96 84.2 29 4.33 1.51
-25.6 -32 58.4 4.27 30.2 -1 13.9 2.90 86.0 30 4.18 1.47
-23.8 -31 55.6 4.24 32.0 0 13.3 2.85 87.8 31 4.03 1.44
-22.0 -30 52.8 4.20 33.8 1 12.7 2.80 89.6 32 3.89 1.40
-20.2 -29 50.2 4.17 35.6 2 12.2 2.75 91.4 33 3.76 1.37
-18.4 -28 47.8 4.13 37.4 3 11.7 2.70 93.2 34 3.63 1.33
16.6 -27 45.5 4.10 39.2 4 11.3 2.65 95.0 35 3.51 1.30
-14.8 -26 43.3 4.06 41.0 5 10.8 2.60 96.8 36 3.39 1.27
-13.0 -25 41.2 4.02 42.8 6 10.4 2.55 98.6 37 3.28 1.23
-11.2 -24 39.2 3.99 44.6 7 10.0 2.50 100.4 38 3.17 1.20
-9.4 -23 37.4 3.95 46.4 8 9.6 2.45 102.2 39 3.06 1.17
-7.6 -22 35.7 3.91 48.2 9 9.2 2.40 104.0 40 2.96 1.14
-5.8 -21 34.0 3.86 50.0 10 8.8 2.35 105.8 41 2.86 1.11
-4.0 -20 32.4 3.82 51.8 11 8.5 2.30 107.6 42 2.77 1.09
-2.2 -19 30.9 3.78 53.6 12 8.2 2.25 109.4 43 2.68 1.06
-0.4 -18 29.5 3.73 55.4 13 7.9 2.20 111.2 44 2.59 1.03
1.4 -17 28.1 3.69 57.2 14 7.6 2.15 113.0 45 2.51 1.00
3.2 -16 26.9 3.64 59.0 15 7.3 2.10 114.8 46 2.43 0.98
5.0 -15 25.7 3.60 60.8 16 7.0 2.06 116.6 47 2.35 0.95
6.8 -14 24.5 3.55 62.6 17 6.7 2.01 118.4 48 2.28 0.93
8.6 -13 23.4 3.50 64.4 18 6.5 1.97 120.2 49 2.21 0.90
10.4 -12 22.4 3.46 66.2 19 6.2 1.92
128
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Troubleshooting
■ Voltage of the humidity sensor by humidity
RH (%) Output (mV) RH (%) Output (mV)
0 909 51 2376
1 943 52 2402
2 977 53 2428
3 1010 54 2454
4 1043 55 2480
5 1076 56 2505
6 1109 57 2530
7 1141 58 2555
8 1173 59 2580
9 1205 60 2605
10 1235 61 2630
11 1266 62 2655
12 1297 63 2680
13 1328 64 2705
14 1359 65 2730
15 1390 66 2756
16 1420 67 2782
17 1450 68 2808
18 1480 69 2834
19 1510 70 2860
20 1540 71 2886
21 1569 72 2912
22 1598 73 2938
23 1627 74 2964
24 1656 75 2990
25 1685 76 3017
26 1713 77 3044
27 1741 78 3071
28 1769 79 3098
29 1797 80 3125
30 1825 81 3152
31 1852 82 3179
32 1879 83 3206
33 1906 84 3233
34 1933 85 3260
35 1960 86 3288
36 1986 87 3316
37 2012 88 3344
38 2038 89 3372
39 2064 90 3400
40 2090 91 3426
41 2116 92 3452
42 2142 93 3478
43 2168 94 3504
44 2194 95 3530
45 2220 96 3566
46 2246 97 3595
47 2272 98 3624
48 2298 99 3653
49 2324 100 3683
50 2350 　　
129
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4-5. Voice Recognition Manual Supplement
1. Recommended environment for Voice recognition (User manual, Service manual added)
A picture of user’s speaking in front of Family Hub LCD panel added Microphones are embedded at the top
of Family Hub LCD panel
1. Speak aloud toward the top LCD panel of the Family Hub within 1M distance.
2. Voice recognition may not work correctly if the distance is over 1M or the voice is not loud enough.
Note : Try to enunciate correctly at a steady speed. When using voice recognition functionality, reduce the
environmental noise such as TV sounds.
2. Preparation ways when Voice recognition does not work (Service manual added)
① Check the network environment
- Check WIFI Router (Wireless AP)
- Check Network signal on LCD panel

- Check if Internet Browser works without problem
130
RF9500M- - .indd 130 2017-01-16 1:13:03

② Check the On/Off status of Mic button (Family Hub hard key)
- Mic button position
- Check if Mic button is Off (sometime, users try a voice recognition when Mic button is off)
③ Check if the recording works correctly using voice recording of “White Board” app
- Check if the voice gets into the Mic correctly (sometimes, voice does not get
recorded)
131
RF9500M- - .indd 131 2017-01-16 1:13:04

④ Remove LCD protection film on Mic button
⑤ Setting → Voice → Check the On/Off status of Voice wake-up
132
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⑥ Check the word setting of Wake word (e.g. "Hi, Samsung” )

⑦ Under a quiet environment, try to follow the sequence below
1) Speak “Wake up” word
Speak “Hi, Samsung”, and once the voice recognition is ready, say something like below.
2) After beep sound, say “What time is it now”
3) As a result, the voice feedback is supposed to be mentioned like “It is 3:38PM now.”
At the same time, the screen displays the same information.
133
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134
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5. PCB DIAGRAM
5-1. PCB Layout with part positions (Main Board)
A B C
D
M
E
L K J
A. AC Load Controlling Circuit(Driver IC, Relay, AC connector)

B. SMPS, Dispenser panel communication circuit
C. Fan Motor Driving Circuit : It supplies to various type of motors(7V-12V)
D. Dispenser Switch Control : dispenser lever & ice type switch
E. LCD panel Communication & Door Switch Control
F. Ice Maker Driving Circuit
G. Sensing Circuit : By receiving various sensor signals, it sends them to Micom after removing noise
H. Hass & Wifi communication circuit
I. DC Heater Controlling Circuit
J. Ice Fan Control & Spi module Driving Circuit
K. Room Lamp & Step Valve controlling Circuit
L. Inverter Comp Driving Signal Controlling circuit
M. EEPROM : It stores various types of data
N. MICOM : It controls performance of all loads
135
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Pcb Diagram
5-2. Inverter PCB Layout with part positions
1. PCB Power Supply : Supplies DC 15V and 5V to the inverter circuit for the compressor control.
2. Inverter Control Circuit : Fridge Compressor Control Circuit.
3. Bootstrap Charger : This is an independent power circuit for driving the IPM High-Phase IGBT.
4. Current Pickup Circuit : This picks up the currents taken by the Shunt resistance and performs the PWM Duty
control.
5. IPM (FNB40560)
136
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Pcb Diagram
5-3. SMPS Board Layout with part positions
1. AC Input Connector : AC 220V Power Input Connector

2. Input Voltage Rectification Block : Rectifying AC 220V to DC 310V
3. Transformer
4. Switching and Feedback Block:
Converting 310V DC to 5V, 12V Voltage by Switching and supplying stable DC voltage by receiving feedback
signal
5. Output Voltage Rectification Block :
Supplying stable DC output Voltage by Rectifying 5V, 12V Output Voltage
6. DC Output Connector : 5V, 12V DC Output Connector
137
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Pcb Diagram
5-4. Connector Layout with part positions (Main Board)
138
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Pcb Diagram
5-5. LCD PBA Layout with part positions
1. CPU (KANT-MS) – It controls performance of all 11. Connetor – USB, Camera

loads 12. Connector – LVDS Signal for LCD
2. eMMC – Memory for operating CPU 13. Connector – Mic, Touch, Wi-Fi/BT
3. LPDDR – Memory for operating CPU
4. CODEC – Circuit for sound input
5. Speaker Circuit – Circuit for sound output
6,7. LVDS Circuit – LCD signal (Vx1 to LVDS)
8. DC 12V Power – Supply 12V to LCD PBA
9. Connector – Speaker, UART
10. Connector – TouchKey, Backlight, Sensor
139
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Pcb Diagram
5-6. Connector Layout with part positions
140
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Pcb Diagram
5-7. PBA Layout with part position (Inverter Board)
6. PBA function
7. PBA function
3. RPM
2. GND
4. F/B
5. NC
1. 5V
COMP
AC IN
141
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5-8. 100W SMPS Connector Layout with part positions
142
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6. WIRING DIAGRAM
6-1. Dispenser Model
143
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7. BLOCK DIAGRAM
7-1. Basic Model
144
RF9500M- - .indd 144 2017-01-16 1:13:07

Block Diagram
7-2. LCD PBA
145
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Block Diagram
7-3. Inverter block diagram
146
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8. REFERENCES
8-1. Glossary
About Inverter technology

This is a technology for ensuring efficiency that automatically controls the freezing and cooling performance
depending on the various conditions including the surrounding temperature, the number of times the door is
opened and the amount of stored food.
Inverter technology implementing ultra power-saving

If the door is frequently
opened and lots of food is
stored, the compressor is
driven faster.
The multiple The compressor The compressor is driven Electric charges is

sensors figure out operation is controlled only as needed to reduced by 12%
the status within depending on the If the door is rarely eliminate unnecessary
the refrigerator. number of door opens opened and small amount power consumption
and the amount of the of food is stored, the
food stored in the compressor is driven
refrigerator. slower.
About Natural Defrosting

• This is a technology that helps keep food fresh by raising the humidity in the refrigerator by removing frost
that has formed on the evaporator by running the fan when the cooling operation is not being executed.
About the Parallel Cycle (1-compressor is applied.)
4-Way Valve
4-Way Valve
Control the temperature of each room using three-way valve.
Swing operation means moving of PAD inside 4Way Valve.

It makes refrigerant flow to each evaporator.
PAD
PAD
4-Way Valve
147
4-Way Valve
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References
✽ Glossary
Terminology Description
LED stands for Light Emitting Diode.
LED
An LED is a semiconductor device that emits visible light when an electric current passes through it.
This refers to the communication ports of the micom.
Tx, Rx
TX : Transmit signal. RX : Receive Signal.
The IC used to electrically drive devices.
Driver IC
(Power supply type - Source, power cut-off type-Sink)
This is also called a Micro Computer. It can be viewed as a small computer on a single chip that consists of a
Micom
ROM where the program is stored, RAM where the data are stored, and ALU that calculates, I/O, Interrupt, etc.
Connector The connector that connects a separate load and circuit.
Resistor This is used to suppress the current in the circuit or to distribute voltages.
This stands for Printed Circuit Board and is used to mechanically support and electrically connect electronic
PCB components using conductive pathways, tracks or signal traces etched from copper sheets laminated onto a
non-conductive substrate.
Single-Sided PCB A Printed Circuit Board that only has conductive pathways on one side of the substrate.
Double-Sided PCB A Printed Circuit Board that has conductive pathways on both sides of the substrate.
SCR SSR SCR Silicon Control Rectifier, SSR Solid State Relay (Electrical Contact Relay)
TR Transistor --- An amplification device using the electric conduction of semiconductor crystals.
This stands for Variable Resistor.
Varistor There are symmetric varistors whose resistance is determined by the voltage only regardless of the polarity of
the voltage and asymmetric varistors whose resistance is determined by the polarity of the applied voltage.
Compressor - A mechanical device that compresses gas to increase the pressure of the gas. In general, the
Compressor compressor used for refrigerators is a reciprocating compressor that uses pistons driven by a crankshaft that is
rotated by the motor to deliver gas at high pressure.
A device that converts DC to AC.
Inverter This device converts direct current voltage (or current) to alternating current voltage (or current) that is required
to drive a motor.
This refers to the process that generates a rotating magnetic field in a direction to align the location of the rotor
to the rotating magnetic field when starting a motor. In general, to drive a motor, the rotor location must be
Alignment
identified (except V/f) but the location of the rotor cannot be easily identified before starting the motor. Therefore,
a process to locate the rotor at a specific position by force is required and this is called alignment.
A valid signal status
Activation
This represents the Low status for an activation low signal and the High status for an activation high signal.
An invalid signal status
Deactivation
This represents the High status for the activation low signal and the Low status for the activation high signal.
The capacitor that stores the power voltage to drive the High-Side Power Switch of the SPM.
Bootstrap Capacitor A 3-Phase Full-Bridge Inverter consists of 3 capacitors. By turning on the Low-Side Power Switch for a pre-
determined period of time just before the motor starts, the capacitors are charged.
Smart Power Module
Although this was originally the model name for a product, it now refers to a power semiconductor package that
SPM
has an inverter function including a switching device, a driving circuit of the switching device and a protection
circuit.
PWM Pulse Width Modulation
Revolutions Per Minute

RPM
This refers to the number of rotations per 1 minute.
Revolutions Per Second
RPS
This refers to the number of rotations per 1 second.
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References
8-2. French Heater Control Using a Humidity Sensor
▶ The French heater of the fridge is controlled by the humidity sensor value, the surrounding temperature and
the fridge temperature.
▶ If the output voltage of the humidity sensor is 0.6V or lower or 4.7V or higher, it is judged to be a humidity
sensor error (self diagnosis error code: 13E) and the French heater of the fridge is controlled by the
surrounding temperature and the fridge temperature. (Humidity sensor voltage table : Refer to page 112)
External Air
High surrounding temperature Fridge compartment internal lamp
Condition
Humidity
High humidity ~ Low humidity High humidity ~ Low humidity

Fridge
Temperature
Setting
0℃
~ The operating ratio decreases. The operating ratio decreases.

5℃
▶ The French heater operating ratio depending on whether the humidity sensor is applied or not
▶ If the humidity sensor is in the Open or Short Error state, the French Heater operates: The heater operates in
the high-humidity condition
▶ The French Heater operating ratio when the control function service option is applied: 100 %
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References
8-3. Model Numbering Convention
2017 yr
M
150
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References
8-4. Model Numbering Convention (RF22K*)
Feature table
refer to
below
2017 yr
M
M
M
Refrigerator
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References
Troubleshooting
8-5. Troubleshooting.
If you Check the
encounter a problem withfollowing before calling
the refrigerator, the service
first check centre
the tables starting below, and
then try the suggested actions.
General
Symptom Action
• Make sure the power cord is connected properly.
• Make sure the temperature control is set correctly. Try
setting to a lower temperature.
• Make sure the refrigerator is not being exposed to direct
sunlight and is not near a heat source. Failing to do so may
The refrigerator does affect the cooling performance.
not operate or cool. • Make sure the refrigerator is far enough away from rear
walls, side walls, or cabinets to allow proper ventilation.
Failing to do so may affect the cooling performance.
• Too much food can block the internal ventilation of the
refrigerator. To keep the refrigerator operating normally, do
not put too much food inside.
• Check if the temperature control is set to the lowest
temperature. If so, change to a higher temperature.
• This can happen if the ambient room temperature is too low.
Food in the fridge
Set the room temperature higher.
freezes.
• Check if food containing a high proportion of water has been
put in the coldest area of the fridge or near the cooling vent.
If so, move the food to other shelves in the fridge.
• Make sure the refrigerator is installed on a stable, flat
surface.
• Make sure the refrigerator is far enough away from rear
walls, side walls, and cabinets to allow proper ventilation.
You hear unusual
• Make sure that there are no foreign objects (coins, keys,
noises or sounds.
Troubleshooting
cutlery, etc.) inside or underneath the refrigerator.

• The refrigerator may produce a ticking sound from inside.
This occurs when the various accessories contract or expand
as the temperature inside changes. This is normal.
60 English
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152
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References
Symptom Action
• To prevent condensation from forming, the refrigerator
has heat-proof piping in the front corners. If the ambient
temperature rises, this equipment may not work effectively.
The front corners This is not a system failure.
and sides become • Make sure the door is closed properly. Condensation may
warm and form form if you leave the door open for an extended period of
condensation. time.
• Condensation may form on the exterior surface of the
refrigerator if humid air comes into contact with the cool
surface of the refrigerator.
• If you have used all the ice in the ice bucket, you must wait
for 12 hours for the refrigerator to make more ice.
• See if the Ice Maker Off icon is lit. If it is, press and hold Ice
Maker Off for 3 seconds.
The ice maker does
• Make sure the freezer is set below 32 °F (0 °C) (or 23 °F (-5
not make ice.
°C) in warm ambient air).
• Check if the ice bucket contains ice clumps. If it does, empty
the ice bucket and try again.
• Check if the water tank is frozen. If so, select a higher fridge
temperature.
The water dispenser
is not functioning.
• Make sure the water tank is installed properly.
• Make sure the water filter is installed properly.
You hear a bubbling • This is normal. The bubbling sound comes from refrigerant
sound. circulating through the refrigerator.
• Check for any spoiled food. We recommend cleaning the
A bad smell comes refrigerator on a regular basis and removing any spoiled or
Troubleshooting
from inside the suspect food items.

refrigerator. • Make sure strong smelling food is wrapped tightly or stored
in air tight containers.
• Make sure no food blocks the vents of the refrigerator. It is
Frost forms on the
also important to arrange food items evenly for ventilation.
interior walls.
• Make sure the door is closed properly.
English 61
153
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References
Troubleshooting
Symptom Action
• This happens when food containing a high proportion of
Condensation forms
water is stored uncovered, or the door has been left open for
on the interior walls
an extended period of time.
or around vegetables.
• Make sure food is covered or put in sealed containers.
• Push the water dispenser lever to check the water supply.
• Push the ice dispenser lever to check the operation of the
auger motor in the ice maker assembly.
• Check if there are any objects obstructing the auger motor
The freezer door does and preventing it from running. If found, remove the objects
not close. and clear the motor area.
• If the ice maker has not been used for an extended time, the
ice bucket may contain ice chunks that obstruct the auger
motor and prevent it from running properly. If this is the
case, remove and empty the ice bucket.
Troubleshooting
62 English
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References
Samsung Smart Home
Symptom Action
“Samsung Smart • The Samsung Smart Home app is available for smartphones
Home” in the app that run Android 4.0 (ICS) or higher, or iOS 8.0 or higher.
market.
• The Samsung Smart Home app is available on applicable
The Samsung Smart
models only.
Home app fails to
• The old Samsung Smart Refrigerator app cannot connect with
operate.
Samsung Smart Home models.
• Make sure that your router is operating normally.
The Samsung Smart
• If the Wi-Fi icon on the refrigerator’s display is off, this
Home app is installed
indicates that no network connection has been established
but is not connected
yet. In this case, use the Samsung Smart Home app to
to my refrigerator.
connect and register your refrigerator to the access point
(AP) of your house.
Could not log into the
• If you don’t have a Samsung account, follow the app’s
app.
onscreen instructions to create one.
An error message
• Easy Connection may fail due to the distance from your
appears when I
access point (AP) or electrical interference from the
try to register my
surrounding environment. Wait a moment and try again.
refrigerator.
The Samsung
Smart Home app • Exit and restart the Samsung Smart Home app, or disconnect
is successfully and reconnect the router.
connected to my • Unplug the power cord of the refrigerator, and plug it again
refrigerator but does after 1 minute. Troubleshooting
not run.
English 63
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References
Troubleshooting
Smart Grid
Symptom Action
To use the Smart Grid (Demand Response) and Energy
Management functions on your refrigerator, you need the
following:
Devices
• Wireless access point (router)
• Samsung Energy Management-supported refrigerator
• Smartphone
What Do I Need
Registration
to use the Energy
• Connect your refrigerator to your home Wi-Fi network.
Management and
• Register for the EMS service with your electric company that
Smart Grid functions?
has an EMS (Energy Management System) supporting SEP
(Smart Energy profile).
Application
• Download the Samsung Smart Home app from the Google
Play Store, Apple App Store, or Samsung Galaxy Apps.
• Install and run the Samsung Smart Home app on your
smartphone.
• Make sure that the refrigerator is connected to the AP.
Why isn’t the Energy Checkpoints
Management function • Connect your smartphone to the router (AP, Access Point),
working normally? and then check if you can browse the Internet on the
smartphone.
• Check if the Wi-Fi icon on the refrigerator’s display is on. If
not, connect the refrigerator to the AP.
Troubleshooting

Why isn’t the Delay
Defrost Capability
• Make sure that the refrigerator does not display L3 or L4 on
working normally?
the display panel.
64 English
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272, Oseon-Dong, Gwangsan-Gu,
Gwangju-City, Korea, 506-253
TEL: 82-62-950-6193, 6896
FAX: 82-62-950-6859
Europe, CIS, Mideast & Africa: gspn1.samsungcsportal.com

Asia: gspn2.samsungcsportal.com
North & Latin America: gspn3.samsungcsportal.com
China: china.samsungportal.com
- This Service Manual is the property of Samsung Electronics Co., Ltd.

Any unauthorized use of this Manual is punishable under the applicable
International or domestic law.
© Samsung Electronics Co., Ltd.

Refrigerator Division 2016
Printed in Korea
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4. TROUBLESHOOTING
4-1. Functions for failure diagnosis
Function How to operate Use this case

To check the Kernel version, BSP version and
System Information
Micom version
LCD test To check LCD pixel failure
Touch test To check touch failure
Multi-touch test To check multi-touch failure
Within 3 seconds, touch the
Speaker test “A” and “B” part as To check the Speaker
“A-B-A-B-A-B”
USB test To check the USB
Panel
Function Camera test To check the cameras
Test
Sensor test
A B To check proximity sensor
Mic test To check the Mic
Wi-Fi test To check Wi-Fi module
BT test To check Bluetooth module
Afterimage test To check the afterimage effect
To check the Firmware year, Firmware model and
System Information
Firmware version.
Load Status To check the present operating load of refrigerator.
Self Diagnosis To check the failure modes.
Fridge Error History To check the latest 5 errors.

Function Model Option To check the refrigerator model option.
test
Force Run To check operation of compressor.
To change the setting options about the refrigerator
Refrigerator Option operating status. Need careful decision for option
change.
Energy Information To check MICOM and LCD energy usages.
 In Fridge Manager, you can test below features.
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Troubleshooting
4-2. Panel Function Test
Sequence Note
A B
A B
A B
①W
A-B-A-B".
popup.)
② Choose “Panel Function Test”.
③ Panel Function test launched.
75
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Troubleshooting
4-2-1. LCD test
Sequence Note
① Choose “LCD TEST”
②T
ouch the 'start test' screen until the LCD test ends.
(At the end of the test, the screen will be returned to
the panel function test list.)
③ If you touch “UP” or “DOWN” button, the brightness of

screen will be changed.
76
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Troubleshooting
4-2-2. Touch Test
Sequence Note
① Choose “TOUCH TEST”.
② Touch each Area.
③ If you touch every area, you can see the line test.
Touch small box.
④A
ll the boxes’ color were changed, the test will be ended.
77
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Troubleshooting
4-2-3. Multi-touch Test
Sequence Note
① Choose “MULTI-TOUCH TEST”.
②Y
ou can draw up to 3 lines at the same time in the
screen.
78
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Troubleshooting
4-2-4. Speaker Test
Sequence Note
① Choose “SPEAKER TEST”.
② If you touch “START”, the standard test soundtrack will

be played.
③ If you touch “STOP”, the sound being played will be

stopped.
④ If you touch “MAX VOLUME” or “MIN VOLUME”,

the sound volume will be changed to maximum or
minimum.
⑤ If you touch “MUTE”, the sound will be changed to

mute.
⑥Y
ou can control the sound volume to touch “VOLUME
UP” or “VOLUME DOWN” button,
⑦ If you touch “LEFT TEST” or “RIGHT TEST”, the

soundtrack of left speaker or right speaker will be
played.
79
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Troubleshooting
4-2-5. USB Test
Sequence Note
① Choose “USB TEST”.
② Show the state of USB connection.
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Troubleshooting
4-2-6. Camera Test
Sequence Note
① Choose “CAMERA TEST”.
② Touch “Initialize button before capture.
③ Touch “CAPTURE” button.
④Y
ou can control the internal light of refrigerator through
“Light on” and “Light off” button.
81
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Troubleshooting
4-2-7. Sensor Test
Sequence Note
① Choose “SENSOR TEST”.
② Show the state of proximity sensor.(Far of Near)
82
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Troubleshooting
4-2-8. Mic Test
Sequence Note
① Choose “MIC TEST”.
②Y
ou can choose which Mic will be tested: Mic1, Mic2,
stereo.
③P
ress start button. The Mic you chosen will record the
sound in 3 sec and play it.
83
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Troubleshooting
4-2-9. Wi-Fi Test
Sequence Note
① Choose “Wi-Fi TEST”.
② Show the number and Information of AP.
84
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Troubleshooting
4-2-10. BT Test
Sequence Note
① Choose “BT TEST”.
② Show the state of BT module.
85
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Troubleshooting
4-2-11. Afterimage Test
Sequence Note
① Choose “AFTERIMAGE TEST”.
②S
how the black and white image. If you touch the
screen, show the white background only.
86
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Troubleshooting
4-3. Fridge Function Test
Sequence Note
A B
A B
①W
A-B-A-B".
popup.)
② Choose “Fridge Function Test”.
③ Fridge Function test launched.
87
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Troubleshooting
4-3-1. System Information
Sequence Note
① Choose “System Information”.
②Y
ou can check Firmware year, Firmware model,
Firmware version.
88
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Troubleshooting
4-3-2. Load Status
Sequence Note
① Choose “Load Status”.
②L
oad Status mode displays current output signals
from MICOM. It is not the actual operating load status
but output signals from MICOM. That is to say, even
though the display shows any refrigerator mode is on,
the actual status can be different with the display due
to the errors of load and relay on PCB etc. The Load
Status function stays on for 30 seconds.
89
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Troubleshooting
✽ Load mode checklist

No. NAME_EN_US Operation Contents
1 FRIDGE-FAN HIGHEST When Fridge compartment FAN operates with highest speed
2 FRIDGE-FAN HIGH When Fridge compartment FAN operates with high speed
3 FRIDGE-FAN LOW When Fridge compartment FAN operates with low speed
4 COMP ON When COMP operates
5 AMBIENT TEMP HIGH When ambient temperature is more than 93°F(35°C)
6 AMBIENT TEMP LOW When ambient temperature is less than 72°F(21°C)
7 SHOW ROOM MODE Display mode ( Cooling OFF )
8 FREEZER-FAN HIGHEST When Freezer compartment FAN operates with highest speed
9 FREEZER-FAN HIGH When Freezer compartment FAN operates with high speed
10 FREEZER-FAN LOW When Freezer compartment FAN operates with low speed
11 FREEZER-DEFROST-HEATER ON When Freezer compartment defrost heater operates
12 C-FAN HIGHEST When Compressor compartment FAN operates with highest speed
13 C-FAN HIGH When Compressor compartment FAN operates with high speed
14 C-FAN LOW When Compressor compartment FAN operates with low speed
15 FREEZER-VALVE OPEN When Freezer valve opens
16 CV-VALVE OPEN When CV valve opens
17 I-FAN When Ice Room-FAN operates
18 FULL ICE When the Ice Maker's Ice BUCKET is Full
19 FRENCH-HEATER ON When French Heater operates
20 CV-FAN HIGHEST When CV compartment FAN operates with highest speed
21 CV-FAN HIGH When CV compartment FAN operates with high speed
22 CV-FAN LOW When CV compartment FAN operates with low speed
23 CV-DEFROST-HEATER ON When CV compartment defrost heater operates
24 FRIDGE-ICEMAKER-HEATER ON When Fridge compartment defrost heater operates
25 SHOWCASE-HEATER ON When Show case compartment defrost heater operates
26 FRIDGE-VALVE OPEN When Fridge valve opens
90
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Troubleshooting
4-3-3. Self Diagnosis
Sequence Note
① Choose “Self Diagnosis”.
②C
urrent errors will be shown on the box. When the
error on the List box is selected, the detailed failure
mode is displayed. The Self Diagnosis function stays
on for 60 seconds.
91
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Troubleshooting

Error
number
The voltage between the Main PCB CN30 pins 1 1

1
1 Freezer sensor error
and 3 should be within the 4.5V~1.0V range. 1
1
2
2
2
2
2 Fridge sensor error
4
4
4
Freezer defrost sensor The voltage between the Main PCB CN30 pins 1 4
4
5
5
5
5

5 Fridge defrost sensor error
6
6
6
6
6 Ambient sensor error
Convertible zone sensor The voltage between the Main PCB CN30 pins 11
9
error and 12 should be within the 4.1V~0.8V range. 9
9
9
9
11
11
11
92 11
11
13
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9
9
9
9
Troubleshooting
Error
number
11
11
11
Convertible zone defrost The voltage between the Main PCB CN30 pins 11 11
11
sensor error and 13 should be within the 4.1V~0.8V range.
13
13
13
13

13 Humidity sensor error
14
14
14
14
Fridge Ice maker sensor The voltage between MAIN PCB CN90 3↔8 should
14
error be within 4.5V~1.0V.
15
15
15
The voltage between MAIN PCB CN30 10↔11should 15
15 Ice room sensor error
be within 4.5V~1.0V.
16
16
Fridge humidity sensor The voltage between the Main PCB CN30 pins 7 16
16 16

21 Freezer fan error 21
between 7V~12V.
22
22
The voltage of the MAIN PCB CN74 1↔3: should be

22 Fridge fan error
between 7V~12V.
93
23
23
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21
21
22
24
24
22
Troubleshooting 22
22
Error
number
23
29
29
23
23 Comp room fan error 23
between 7V~12V.
24
After separating MAIN PCB CN70_1 wire from PCB, 24

31
31
24
24 Freezer defrost error 63(230) ohm ± 7%. (Resistance value is varied
wire/bimetal open (Must power off)
29

Convertible zone defrost
29 63(230) ohm ± 7%. (Resistance value is varied 29
error 29
wire/bimetal open (Must power off) 35
35

31 Convertible zone fan error
between 7V~12V.
31
37
31
37
31
35 Freezer low regist ERROR_Freezer low regist
37 Convertible zone low regist ERROR_Convertible zone low regist
39
35
39
After changing the Ice Maker(R), plug the
39 Ice maker function error refrigerator power code again, and check the 35
operation. 35
35
40
40
37
The voltage of MAIN PCB CN52-1↔ 6: shall be
40 Ice maker fan error
between 7V~12V. 37
37
37
39
41
4139
39
94 39
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40
Troubleshooting
Error
number
Actually, If there is not a problem, it is desirable to

replace Main and Panel PCB With the oscilloscope 41
MAIN < - > Panel Comm
41 after a cable problem confirming.
error
Also check the SPMS for proper voltage output to
main PCB.
44 MAIN < - > INV Comm error
Actually, If there is not a problem, it is desirable

to replace Main and Inverter PCB With the
oscilloscope after a cable problem confirming.
46 I/O Expander Comm error

61
resistance value between CN51 4↔6 shall be 135 61
61
61 Ice duct heater error ohm ± 7%. (Resistance value is varied by input
power) 0 ohm : heater short, ∞ ohm : (Must power
off)
65
65
65
65 Ice bucket heater error resistance value between CN51 4↔7 wire shall be

66 Door handle heater error resistance value between CN51 1↔2 wire shall be
66
66
66
66
71
71
71
The temperature has been abnormally increased. 71
Freezer abnormal temp.
71 if hot food has been stored in the compartment. If
error
the reason for the error is removed, the error code
95
72
72
72
72
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66
66

66
Troubleshooting 71
71
71
Error
number
Check if the door has been open for a long time or 72

72
Fridge abnormal temp. if hot food has been stored in the compartment. If
72
error the reason for the error is removed, the error code
disappears after a pre-determined period of time. 72

if hot food has been stored in the compartment. If
73 Convertible zone chill error
the reason for the error is removed, the error code 73
73
73

81 COMP run error
if the DC 15V output is less than 13.5V. Check the
Comp and Cycle.
81
81
82 COMP IPM fault
if the DC 15V output is less than 13.5V. Check the 81
Comp and Cycle.
Check the compressor wire connections. Check
the soldering status of the inverter PCB. (Check if
83 COMP current error
any parts have short-circuited). Check the Comp
and Cycle.
Check if the compressor and the Cycle is
normal.Check the input voltage. Check the
84 COMP Motor stall
soldering of the inverter PCB. (Check if any parts
have short-circuited.)
85 COMP low voltage
the input voltage is AC 106 V or lower.)
81
81
86 COMP high voltage
the input voltage is AC 310V or higher.)
81
93
93
93
93
93
93
96
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Troubleshooting
4-3-4. Error History
Sequence Note
① Choose “Error History”.
②E
rror History box shows currently occurred error list
up to 5 events. Even if the power turns off, the list is
not removed. However, if "Clear error list" button is
pressed, the entire list will be removed. Error History
is recorded up to maximum 1000 and duplicate error
does not display.
97
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Troubleshooting
4-3-5. Model Option
Sequence Note
① Choose “Model Option”.
② Check the Model Option by MODEL OPTION 1~8.
98
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Troubleshooting
4-3-6. Force Run
Sequence Note
① Choose “Force Run”.
②T
o run compressor manually, press the force run
button on the list. All test function will be canceled by
click “TEST CANCLE” button on the top of the force
test list.
99
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Troubleshooting
Operation
Operating
DISPLAY F-Fan R-Fan CV-Fan
Time F Valve R Valve CV Valve
(Freezer) (Fridge) (FlexZone)
Continuous The temperature is
FF 24hr Continuous operation Swing Swing Swing
operation controlled
Continuous
FF r 24hr Continuous operation Continuous operation OFF ON OFF
operation
Continuous
FF F 24hr Continuous operation Continuous operation ON OFF OFF
operation
Continuous
FF C 24hr Continuous operation Continuous operation OFF OFF ON
operation
Fd : Forced Freezing, CV defrosting or Fridge Compartment defrosting (Fan Defrost) (Fd) begins, a beeping
sound will be heard for 2 seconds and then the sound will be turned on for 0.5 seconds and then off for 0.5
seconds repeatedly while the Forced defrosting function runs.
100
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Troubleshooting
4-3-7. Refrigerator Option
Sequence Note
① Choose “Refrigerator Option”.
②C
hange the option 00, 01, 03, 19, 24, 32, 33, 34 and
35, and click the “Save Option” button on the end of
the option list to save the options.
101
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Troubleshooting
4-3-8. Energy Information
Sequence Note
① Choose “Energy Information”.
② It shows MICOM and LCD energy usages.
102
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Troubleshooting
4-3-9. Option TABLE
1) Temperature changing table of freezer compartment

Set item Freezer Temp Shift
MODEL RF23*
Reference Freezer Room 7-SEG
Value 0
Setting value
compartment
FZ Temp.
Code compensation
0 0.0℃(0℉)
1 -0.5℃(-1℉)
2 -1.0℃(-2℉)
3 -1.5℃(-3℉)
4 -2.0℃(-4℉)
5 -2.5℃(-5℉)
6 -3.0℃(-6℉)
7 -3.5℃(-7℉)
8 +0.5℃(+1℉)
9 +1.0℃(+2℉)
10 +1.5℃(+3℉)
11 +2.0℃(+4℉)
12 +2.5℃(+5℉)
13 +3.0℃(+6℉)
ex) If you want to change the freezer standard temperature to
14 +3.5℃(+7℉) -2°C(-4℉)
15 +4.0℃(+8℉)
2) Temperature changing table of Fridge Compartmentt

Set item Fridge Temp Shift
MODEL RF23*
Value 1
Setting value
compartment
FZ Temp.
Code compensation
0 0.0℃(0℉)
1 -0.5℃(-1℉)
2 -1.0℃(-2℉)
3 -1.5℃(-3℉)
4 -2.0℃(-4℉)
5 -2.5℃(-5℉)
6 -3.0℃(-6℉)
7 -3.5℃(-7℉)
8 +0.5℃(+1℉)
9 +1.0℃(+2℉)
10 +1.5℃(+3℉)
11 +2.0℃(+4℉)
12 +2.5℃(+5℉)
13 +3.0℃(+6℉)
14 +3.5℃(+7℉) ex) If you want to change the fridge compartment standard
15 +4.0℃(+8℉)
temperature to 2°C(4℉)
103
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Troubleshooting
3) Cool Select Room Temperature Change Table
Setting Item CV Compartment Temperature Offset

Option
3
Value of the Option
display setting
0 0℃
1 -0.5 ℃
2 -1.0 ℃
3 -1.5 ℃
4 -2.0 ℃
5 -2.5 ℃
6 -3.0 ℃
7 -3.5 ℃
8 +0.5 ℃
9 +1.0 ℃
10 +1.5 ℃
11 +2.0 ℃
12 +2.5 ℃
13 +3.0 ℃
14 +3.5 ℃
15 +4.0 ℃
4) Sub Heater (French Heater, Door Handle Heater) Control Function
Setting Item French Heater Control

Option
19
Operation
display setting
0 Operating according to the control specifications
1 Operating according to the control specifications +20%(MAX 100%)
104
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Troubleshooting
5) Amount of water supply to ice tray
Set item Amount of Water Supply

Value 32
Setting value
FZ compartment
Amount of water supply
Code
0
the control specifications
1 the control specifications
+10CC.
2 -
3 -
4 -
5 -
6 -
7 -
ex) If you want to change the amount of water supply to

ice tray to 75CC
105
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Troubleshooting
6) Time changing table of ice maker dropping standby time

Set item Ice Maker Standby Time
Value 33
Setting value

Code compensation
0 14min.
1 13min.
2 12min.
3 11min.
4 10min.
5 15min.
6 16min.
7 17min.
8 18min.
9 19min.
10 20min.
11 21min.
12 22min.
13 23min.
14 24min.
15 25min. ex) If you want to change the ice maker dropping standby time
to 18minutes.
7) Temperature changing table of ice room

Set item Ice Room Temp Shift
Value 34
Setting value
FZ
compartment Temp.
compensation
Code
0 0℉(0.0℃)
1 -1℉(-0.5℃)
2 -2℉(-1.0℃)
3 -3℉(-1.5℃)
4 -4℉(-2.0℃)
5 -5℉(-2.5℃)
6 -6℉(-3.0℃)
7 -7℉(-3.5℃)
8 +1℉(+0.5℃)
9 +2℉(+1.0℃)
10 +3℉(+1.5℃)
11 +4℉(+2.0℃)
12 +5℉(+2.5℃)
13 +6℉(+3.0℃)
14 +7℉(+3.5℃)
15 +8℉(+4.0℃) ex) If you want to change the ice room standard temperature to
+5℉(+2.5℃)
106
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Troubleshooting
8) Temperature changing table of Ice Maker Dropping Temperature
Set item Ice Maker Dropping Temperature

Value 35
Setting value

Code compensation
0 -13℃
1 -12℃
2 -11℃
3 -10℃
4 -14℃
5 -15℃
6 -16℃
7 -17℃
ex) If you want to change the ice maker dropping temperature to
-10℃
107
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Troubleshooting
4-4. Diagnostic method according to the trouble symptom
4-4-1. Power Not Supplied
Output Terminal
1. 12 V
3. 12 V Output Terminal
5. GND 1. 12 V
2. 12 V
3. GND
4. GND
5. 5 V
6. 5 V
7. GND
Output Terminal
1. 12 V
3. 12 V
5. GND
Caution AC input power and high voltage Start

of DC 310V or higher are
generated at SMPS PCB and
INVERTER PCB power terminal.
No
Please be cautious during repair Is power plug connected?
and measurement.
Yes
Connect the plug, or correct loose plug
Is normal voltage of No
Voltage testing 12V and 5V generated on SMPS
required at SMPS output terminal?
Yes
Replace the PCB Assy.
No
Is operation of the Panel PCB
normal?
1) C
heck the power cable and fix it if
Yes
necessary.
2) Replace the Panel PCB.
Yes
Is soldering short or cracked
on the Main PCB?
No 1) Re-soldering required.
- Check the connection of main PCB.
- Check the connection between upper 2) Replace the Main PCB.
hinge and door
- Check the connection of door panel PCB
108
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Troubleshooting
4-4-2. When the compressor does not work properly
Caution AC input power and high

voltage of DC 310V or higher
are generated at INVERTER Start Note When the LED of the Inverter
PBA power terminal. PBA is turned, it means that the
Please be cautious during compressor is working properly.
repair and measurement. At least 10 minutes have No
passed since the compressor is
turned OFF.
CN101 CN102
Yes Check it again after 10
minutes.
C108
C111
CN103
Does the COMP start Yes

Refer to the Test mode section. working after running it in forced
operation mode?
Does the buzzer beep for its forced operation? Yes
No
(Please check it after running it in No
Does the thermistor work
forced operation mode) properly?
No The voltage between
0-800 Hz 50% Duty Inverter PBS CN103 #1 and #3①↔③ Repair the defective contact
Yes of the sensor or replace the
Signal generated is measured at 2-3VDC.
sensor if necessary.
Yes
Connect the Main-Inverter PBA. No
Does the thermistor (Main PBA)
Check the wire and recheck the work properly?
forced operation.
No
15 VDC applied to C111 (ZD501) Yes Repair the sensor or
replace the Main PBA.
Yes Normal (checking again)
No
220 VAC applied to CN 101
5 VDC applied to C108 (C110)
Check the filter and
No
Yes
the power cable. Yes
No
Replace the Inverter PBA.
Does the connector CN102 work
properly?
Yes Make sure that it's properly
inserted.
No
Is the operation of Comp Ass'y
normal?
Repair (replace) the Comp
Yes Ass'y.
Does the compressor work

No
properly?
Yes Repair (replace) the
compressor.
109
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Troubleshooting
4-4-3. The LED blinking frequency depending on the protection functions
If the Failure Condition is detected while the compressor is operating, stop the Compressor operating
immediately and wait for 5 minutes. During these 5 minutes, the RPM command signal is not available. Even if
the RPM command that orders the compressor to run is sent, the compressor does not work and keep
standing by.
The LED is tuned on for 1 second and then off for 2 seconds.
The LED blinking frequency depending on the protection functions

If the blinking continues, after 5 minutes, please refer to the remarks in the table above.
110
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Troubleshooting
4-4-4. When a 1, 2, 4, 5, 6, 7, 13, 16, 24, 25 "C" error occurs (defrosting failure)
Start
CN70
Are the F and

R defrosting sensors normal when they
are checked by the self diagnostic No
CN30 function?
Yes
Repair or replace the sensor.
Are the F and R defrosting No

heaters normal?
F-Defrost: Measure the resistance between the Main PBA
CN70_1 pin #3 and the SMPS CN1 pin #3. Yes Check the temperature fuse, bimetal,
Cool Select-Defrost : Measure the resistance between the whether the heater is open-circuited
Main PBA CN70_1 pin #1 and the and the wire contacts.
SMPS CN1 pin #3. (Cool Select Room) Is the temperature No
of the defrosting sensor -5 ℃ or
Is the measured voltage of the defrosting sensor lower?
Perform a forced operation for a certain period of time.
3.1 V or higher? Yes
F-DEF-Sensor: Measure the resistance
between CN30 pins 4 and 7. Perform the F and R forced defrosting
R-DEF-Sensor: Measure the resistance operations simultaneously
between CN30 pins 6 and 7.
Cool Select-DEF-Sensor: Measure the
resistance between
CN30 pins 10 and 8. Is power applied No
to each of the defrosting
heaters?
Press the Freezer+Cool Select Key⁺
simultaneously 8 seconds and any key Yes ☞ Sensor Check Point
1 : EXT-Sensor
Does the unit 2 : F-Sensor
No return to the cooling operation after 3 : F-DEF-Sensor
heating for a certain 4 : R-Sensor
period of time? 5 : R-DEF-Sensor
Double-check if the sensors that do 6 : COOL SELECT ZON-Sensor
Yes
not return to theCN70
cooling operation 7 : COOL SELECT ZON-DEF-Sensor
are normal. 8 : HUM1-Sensor
9 : HUM2-Sensor
If the temperatures of the F and R defrosting Normal 10 : ICE ROOM-Sensor
Note. sensors are 8 ℃ and 12 ℃ respectively 11 : PANTRY-Sensor
CN30 12 : ICE MAKER-Sensor
due to the heater, the heating is stopped 13 : IR-Sensor
and the refrigerator starts cooling after some
idle time.
Are the terminals of the Main
No
☞ To check the voltage of the defrosting sensor of the freezer PBA normal?
compartment
- Measure the voltage of the PCB Sensor Check Point #3 Yes
Repair the terminal.
- After the measurement, compare the voltage to the temperature table.
(Measure the voltage of the other sensors in the same way.) Check if the temperature fuse, bimetal and
heater are not
open-circuited.
Check the wire connections.
Yes
Repair or replace the defective relay or

replace the PBA ASS'Y if necessary.
111
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Troubleshooting
4-4-5. When occur the cooling defect by a lot of frosting on the Fridge compartment
Start
(Cooling defect in the Fridge compartment)
Dose the compressor

of the fridge compartment operate Fix the compressor operation defect
No
properly?
Yes
Is there any refrigerant

leakage of fridge compartment Fix the refrigerant leakage section
No
Cycle?
Yes
Self-examination start
(R sensor , R defrost sensor, R Fan)
Does the relevant Replace the component and

component properly? No defrosting
Yes
Check that the frost formation in the

evaporator of the fridge compartment.
(Disassemble the R Evap Cover)
Yes
Is the frosting
a lot on the evaporator of the fridge Check the compressor operation and
compartment? No refrigerant leakage
Yes
Defrosting and R temperature +2℃ Shift

(Option change)
Complete
※Note. Cooling defect by a lot of frosting.
112
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Troubleshooting
4-4-6. When an error occurs in self diagnostic mode (in case of a sensor error)
- A sensor error is displayed on the front display panel of the refrigerator. If a sensor error is detected when the power is supplied to the refrigerator for the
first time, the sensor error message is displayed on the display panel.
- Even if a sensor error occurs during an operation, the refrigerator does not stop. However, the refrigerator operates in emergency operating mode and
the cooling operation may not be performed properly. Therefore, in this case, check the refrigerator referring to the self diagnostic section in this manual.
① When the "13C" (humidity sensor) or “16C” (internal humidity sensor) error occurs
☞ Check the input voltage to the humidity sensor Start

Humidity sensor operating voltage: 5 V
Check if 5 V is measured at the humidity sensor
connectors #1-#2.
Are the Main PBA No
connectors CN30 and CN50 inserted
properly?
properly or repair the
connector.
Is DC 5 V supplied No
normally to the hinge humidity sensor
☞ Check the output voltage from the humidity sensor connectors #1-#2?
Check the voltages of the humidity sensor Yes
connectors #1-#4 referring to the humidity sensor Check the wire and housing
voltage table. connections
Is the humidity No
sensor output within the normal range?
(1~4 V)
Yes
Replace the humidity sensor
Check if the humidity sensor is normal and
check the wire and housing connections.
Replace the PBA if necessary.
② When the "2C" (fridge temperature sensor) error occurs. (Please also check the other sensors by applying these
troubleshooting procedures.)
Start
Refer to the descriptions about the No

Is the fridge sensor normal?
circuit operation and how to check
the temperature sensor.
Yes
Replace the temperature sensor.
Is the Main PBA No

properly?
Yes Reconnect the connector properly or
repair the connector.
Is the insertion order No
of the wires of the connector CN30 the
same as that on the circuit
diagram?
according to the circuit diagram.
Are the input voltages
of the CN30 #5 and #7 pins within the
No
normal temperature range?
Yes Check the wire connection and
replace the PBA if necessary.
Double-check the wire and connecting part of the
connector and replace the PBA if necessary.
113
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Troubleshooting
4-4-7. When the Fan does not operate (F, R, M, C - FAN)
- Under Comp On conditions, the R-Fan operates generally. But, when the ambient temperature is high or when you open and close
the Door once, it operates after one-minute delay. So, don't get misled by it. It is normal.
Start
COMP is running? No
C-FAN R-FAN F-FAN Yes Turn on Forced Operation.
Voltage between MAIN PCB Voltage between MAIN PCB Voltage between MAIN PCB Yes
measured about DC8~12V? measured about DC8~12V? measured about DC8~12V?
FAN works normal.
No No No
CV-FAN No
Are the Freezer, the Fridge and
the Door Switches closed?
Read with the Door closed :
Check after closing the Door
Voltage between MAIN PCB Open – 5V, Closed – 0V No Yes When there is door alarm sound,
GND and CN74 #5 is
repair the Door Switch Connector.
Apply power in 7 minutes after
Upon the initial power on, the Compressor and
turning off the power. (To prevent
Compressor overload)
the Freezer / Fridge / Comp Fans will run for
No
3 minutes regardless of operating conditions.
C-FAN R-FAN F-FAN
Voltage between MAIN PCB Voltage between MAIN PCB Voltage between MAIN PCB
No
measured about DC2V? measured about DC2V? measured about DC2V?

Yes Yes Yes
CV-FAN ◆ Expected Causes

GND and CN74 #5 is
measured about DC2V?
Yes
Note
Pulse signal is generated at CN74 #9 (F), #10 (R), #11 (C) and #8 (CV
Freezer) when the Motor spins. This signal enters to MICOM and if
there is no signal entering when the Motor spins, the Fan goes off and
works again in 10 seconds. How to Check the F-Fan Voltage
If there is still no signal entering, it repeats the above operation 4 more - Measure voltage between MAIN PBA GND and CN74 #4.
times. If it keeps not sending the signal, the Motor operates in 10 - When it is between 8~12V, it is normal. (Measure with
minutes. This is a function to overcome the case that there is a the same method for R/M/C-Fans.)
restriction in the Motor due to foreign substances around the Motor.
114
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Troubleshooting
4-4-8. When the Fan does not operate (ICE ROOM - FAN)
- Under Comp On conditions, the R-Fan operates generally.
Start
COMP is running? No
Turn on Forced Operation.

Yes

Yes
GND and CN52 #1 is
No FAN works normal.

Ice Room Control Temperatture
Ice ON -13℃ Is the temperature No

of the Ice Room good for the Fan to
Ice Off -3℃ operate?
Yes Operation Temp / Stand-by

Note
Pulse signal is generated at CN74 #7 when the Motor spins. Does the voltage between MAIN PCB
This signal enters to MICOM and if there is no signal
No
GND and CN52 #1 repeat between
entering when the Motor spins, the Fan goes off and works DC8~12V and lower than DC 2V?
again in 10 seconds.
If there is still no signal entering, it repeats the above
operation 4 more times. If it keeps not sending the signal, Yes Replace Main PCB
the Motor operates in 10 minutes. This is a function to
overcome the case that there is a restriction in the Motor ◆ Expected Causes
due to foreign substances around the Motor.
☞ How to check Ice Room FAN Motor

Ice Room FAN ; Voltage between CN52 #1 and GND shall be DC
7~12V.
- After measuring it, check it again if the measurement is different
each other.
1) Ice Room – FAN
115
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Troubleshooting
4-4-9. When the ICE MAKER does not operate
1. Water supplies to the Ice Maker automatically and ice is to be scooped out depending on its temperature and the timing.
2. Power is always applied to the Ice Maker. So, refer to the disassembly section to remove it.
3. To check the operation of the Ice Maker, press the Ice Maker Test Switch .before disassembling it. It is not possible to check its
operation after disconnecting its power.
4. The PCB and the Ice Maker are located at the back and at the front. So, if possible, check it with a team of two technicians.
5. When the Ice Maker Heater is on, it may cause personal injury. So, take extra care while working with the Ice Maker.
Start
Operation Status (CN90 #4)
Stand-by On When pressing

No
Test Switch the Ice Maker Test Switch (over
5V 0V 1.5 sec), does it rotate?
1) Check and Replace ICE MAKER KIT
Yes 2) Check Main PCB Input Signal /
Micom (IC01) Operation Status (CN90 #4 - "0V")
Stand- Before Voltages at

Rotation Home No
by completing IC01 CN90 #6 and CN90 #5
are normal?
CN90 #6 heck after connecting the Wire
1) C
(Blade Ice 0V 4.9V 4.9V 0V Harness
Yes
Scoop) 2) Check and Replace ICE MAKER KIT
3) Replace MAIN PCB
CN90 #5
(Guide Ice 0V 0V 4.9V 0V Is water supplied
within 6 minutes (after Ice Full
No
Full) and Parallel Detection)?
heck and replace Water Valve
1) C
* Refer to Water Valve operating
Yes
conditions
Operation Condition upon Motor Rotation,
2) Replace MAIN PCB
Operation Status of Micom (IC01)
Stand- ICE Maker No
On Sensor itself is in good
by
condition?
Motor Load (#80, #81) 0V 5V 1) Check and replace Water Valve
* Refer when Ice Maker Sensor is
Yes
Heater Load (IC71 #5) 0V 5V defective
Heater operates differently according to its PCB and other parts are normal,
conditions. During the Test Mode, it will be on Check again the Connector contact
30 seconds.
116
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Troubleshooting
4-4-10. When water does not supply at Ice Maker
Advance Checking
1. Water is directly supplied to the Water Valve. So, make sure to cut off the water before doing repairs.
2. There is electricity flowing in the wire. So, take extra care not to get electric shock.
Start
Is the Valve
operating sound heard after the Yes Normal
Ice Maker Test Switch (Check the Ice Water Valve
is pressed? Connector)
No
Does the voltage

at the MAIN PCB CN90 #4 upon the No
operation of the Test Switch rotates Check Soldering / Replace PCB
between 5V and 0V?
Yes
High (5V) is output at No

MAIN PCB IC73 #6? Check Soldering / Replace PCB
Yes
0.7V is output at MAIN No

Check Soldering / Replace PCB
PCB IC73 #11?
Yes
The contact
No
at the Main PCB Relay Check Soldering / Replace PCB
RY79 is normal?
Yes
Main PCB is normal.

-- Check the followings
① Check the continuity between the Ice
Water Valve and the Main PCB
② Check the Ice Water Valve connector or
replace the Ice Water Valve
③ Check the Water Line
117
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Troubleshooting
4-4-11. When Cubed or Crushed ice does not dispense properly
The operation condition is that

Start
the Fridge Door is closed.
No
It dispenses ice?
Yes No
It dispenses ice?
Yes No
Ice Off is selected off?
① Check Ice Eject S/W
② Check DOOR S/W(Including Auger Safety Switch)
③ Check Ice Eject Motor Yes
④ Check Ice Eject Motor Wiring
⑤ Check if COVER ICE ROUTE is open (S/W Open) Turn it off
Which Ice type is selected? ⑥ Check the Q718 operation regarding the ①C heck if Water Hose is
AUGER_MOTOR safety bent or closed
② Check Water Tube to
Select
Ice Maker and Solenoid
Cubed Ice ③ Check Ice Maker
Crushed
When dispensing Cubed Wiring
ice, cubed ice is dispensed?
Crushed Ice is coming out?
Yes
Works Normal
No
No Works Normal
No
Cubed Ice is selected?
No
Crushed Ice is selected?
Works Normal
Yes
Yes Select Crushed Ice
CUBE MOTOR is No
positioned to Cubed?
CUBE MOTOR is No
Check Wiring / Check Cube positioned to Crushed?
Yes
Solenoid
Yes Check Wiring / Check
When the Ice No Motor Cube
S/W is pressed, does CN40 #2
- Check Ice Switch S/W is pressed, does CN40 #2
- Check Wiring change to 0V?
Yes - MAIN PCB Defect :Replace - Check Ice Switch
Yes - Check Wiring
No - MAIN PCB Defect : Replace
No
- Check Ice Switch
Yes - Check Wiring
- MAIN PCB Defect :Replace Yes Check Wiring and Motor,
Check Cover Ice Route S/W1,
When the Ice No MAIN PCB Defect - Replace
S/W is pressed, does IC73 #2, #3
After disconnecting CN73 co wold S/W is pressed, does IC73 #2
you measure both contacts of Yes MAIN PCB Defect – change to 5V?
RY7E,RY7C. Replace, Micom(IC01) Defect
Yes MAIN PCB Defect -
When the Ice S/W is No After disconnecting CN73 co
Replace
pressed, does RY7E,RYC wold you measure both
become 0 ohm? contacts of RY7C When the Ice S/W is No
pressed, does RY7C RELAY
Yes - RY7C, RY7E Defect become 0Ω?
- MAIN PCB Defect - Replace
- RY7C RELAY Defect
MAIN PCB is normal Yes - MAIN PCB Defect - Replace
-- Check other parts
① Check wiring between AUGER
MOTOR ↔ MAIN PCB
② Check wiring or connector
between
118
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Troubleshooting
4-4-12. When COVER ICE ROUTE MOTOR (GEARED MOTOR) does not work properly
Caution
1. When replacing the Cover Ice Motor, pull out the plug to avoid an electric shock.
2. Be careful! When disassemble the Cover Ice Motor, spring can jumped out and may cause personal injury.
3. Motor will rotate continuously when the Motor Switch is not sensed.
Start
☞ Checking Method of Cover Ice Route Motor
Resistance (Make sure to work after Power Off)
The Resistance is variable according to the input The Geared Motor No
voltage. operates normal?
** 0Ω : Short / ∞Ω : Open (MAIN PBA CN73 #1
- SMPS CN1 #3) Yes Check / Replace Motor
Is Cubed/Crushed Ice No
selected?
Yes Select Cubed or Crushed

Ice
Is the Dispenser Lever No

S/W pressed?
Yes Press it properly
Is the Motor No
connected to its wire
If it keeps operating without terminals?
stopping
Yes Check Wiring
Is AC voltage Yes
measured at the Motor
terminals?
No Check Motor / Check if

Motor rotates properly
① CN73 "1" is singularized to Connector .
③ Check Resistance Parallel Connector MAIN PBA CN73 #1 - SMPS CN1 #3
(Be sure to do repairs after turning off the power)
Is the Pickup Switch No

Connected properly?
Yes Check / Repair Connector
When the Motor No

Dispenser Open/Close Conditions rotates, the Lever Switch is pressed
CN40 - Switch1,2 Operation properly?
Close ..ing Open Yes Check / Repair Parts related to the
Motor
Ice Route Switch1 Are the Yes
0V 5V 0V voltage of CN40 #5 and #6
CN40 - #5
normal?
Ice Route Switch2
0V 5V 5V No Normal
CN40 - #6
①C heck Wire Open / Short at Main PCB - COVER ICE MOTOR Rotation Pick-
Up Switch
③ Replace MAIN PCB or Replace Dispenser Cover Motor
119
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Troubleshooting
4-4-13. When the alarm is heard continuously (buzzer sound)

① If a 'dingdong' sound is heard
continuously or 'Door opened' Start
message is displayed.
The door is slightly open.

Is the door open slightly?
Freezer door detection: CN50 #7-#9
Fridge door detection: CN50 #6-#9 Figure out the reason for this such as a defective
The door is completely closed.
Cool Select Room door detection: CN30 door gasket or food stuck between the door and
#14-#8 Does the voltage the main body and then solve the problem.
Yes
- The normal voltages are as follows: change when the door is opened or
When the door is open: 5 V / When the closed?
door is closed: 0 V Replace the PBA when the
No 'dingdong' sound is heard
continuously.
Is the Main Connector No
(CN50,CN30) properly
connected?
problem.
Is the hinge connector No
inserted properly?
Yes Reconnect the connector.

Repair it if there is a contact
problem.
Is the location No
of the reed switch of the hinge
correct?
- Check if the resistance of the reed switch
Yes Correct the location of the
changes to 0Ω and ∞Ω when you separate
Does the hinge reed switch.
the switch and change the switch status to on
and off. reed switch work properly when you hold Yes
a magnet close to and then move it away
※ Tips when checking the reed switch from the switch?
The reed switch is turned on or off by the No Check if the wire is open-
magnetic force of the magnet attached to the door. circuited.
- When the reed switch is magnetised → 0Ω No
Is the reed switch (part) normal?
(when the door is closed.)
- When the reed switch is not magnetised → ∞Ω
Yes Replace the door switch if
(when the door is open.) necessary.
Check if the wire is open-circuited and
If the magnetic force of the magnet on the door is
then replace the Main PBA if necessary.
weak or the location of the reed switch is not
correct, consider replacing the part.
Start
② If a 'da da dda dan dda' sound is
heard continuously.
Has the Forced Yes
Operating or Forced Defrosting mode
been selected?
Cancel the Forced Operation or
No Forced Defrosting operation or turn
Does the buzzer the power off and then on.
continue to sound even after No
the power has been turned off
and then on again?
Yes
Normal
Check if there is any foreign substance on the Test Jumper on the
Main PCB and if there are any short-circuited devices.
120
RF9500M- - .indd 120 2017-01-16 1:13:01

Troubleshooting
4-4-14. When the Panel PBA does not work properly

※ If no key is pressed for 10 seconds, the LEDs
①W
hen the Panel PBA is not turned on or only some of the lamps are of the display are turned off. When the display
turned on is turned off, you can use the keys after turning
Start the display on by pressing any key first.
However, if the door or the home bar door is
opened, the Display LEDs remains on.
Is the connector No
of the upper hinge cover of the fridge
compartment inserted properly?
Refer to the circuit diagram in this Yes Repair it if there is a contact
manual or the diagram attached to problem.
the back of the refrigerator. Is the Main PBA No
properly?
Yes Reconnect the connector to

the Main PBA.
Is the connector No
properly inserted into the
Door Panel PBA?
When the panel keys do not work Reconnect the connector.
problem.
been replaced?

③ Check if there are open or short circuits in the Main or Panel PBA.
When the power is connected to the
② When the Panel PBA key cannot be selected refrigerator, replace the Panel PCB.
※ The basic troubleshooting follows the descriptions above. If the problem continues even after completing the The keys will work normally after 1 to
steps above, complete the following procedures. 2 minutes.
Yes
Is the Lock lamp turned on?
No Check again after releasing the

A key is lock function.
Has any key been pressed pressed.
?

Do the keys not work The keys work.
even after the PBAs have been
disassembled?
been replaced?
③ Check if there are any open or short-circuits in the communication and power supply block on the Main and Panel PBAs.
121
RF9500M- - .indd 121 2017-01-16 1:13:01

Troubleshooting
4-4-15. When the LCD does not work properly
0,&728&+:L)L%7 Start
&1
/9'6
&1
SMPS connector is inserted No
properly. (CN1, CN3)

The connector at the Fridge No
upper hinge cover is inserted
properly.
32:(5 &$0(5$86% LCD PBA
&1 &1
connector is inserted properly. No
(CN13, CN2100, CN2101)
63($.(58$57 728&+.(<%$&./,*+76(1625
&1 &1
Read the voltage between SMPS: Is normal voltage of No

12V generated on SMPS output
CN1 #1,3 - #5,7. terminal?
Yes
Replace the SMPS.
Read the voltage between LCD
PBA: CN2154 #1,2 - #4,5(12V). No
Is normal voltage generated
Read the voltage between CN13 from LCD PBA?
#1,2,3 – 7 (5V).
Read the voltage between Yes
CN2100
#8,9 - #6,7,10,11 (40~51V) Replace the LCD Assy.
122
RF9500M- - .indd 122 2017-01-16 1:13:02

Troubleshooting
4-4-16. When it does not respond to touch
Start
LCD PBA Touch connector No

is inserted properly. (CN2101)

TSP FPCB connector No
is inserted properly. (J3)


Is normal voltage of 3.3V generated
PBA: CN2101 #2 - #1. from LCD PBA?
Yes
Replace the LCD Assy.
123
RF9500M- - .indd 123 2017-01-16 1:13:02

Troubleshooting
4-4-17. When the Wi-Fi does not work properly
Start
0,&728&+:L)L%7
&1
/9'6
&1

Wi-Fi Module connector is

No
inserted properly.
32:(5 &$0(5$86% Repair any defective contact
&1 &1
No
63($.(58$57 728&+.(<%$&./,*+76(1625
&1 &1
from LCD PBA?
Yes

PBA: CN2101 #13 - #14
124
RF9500M- - .indd 124 2017-01-16 1:13:02

Troubleshooting
4-4-18. When the BT does not work properly
Start
0,&728&+:L)L%7
&1
/9'6
&1

BT Module connector is
No
inserted properly.
32:(5 &$0(5$86%
&1 &1 No
63($.(58$57 728&+.(<%$&./,*+76(1625
from LCD PBA?
&1 &1
Yes

PBA: CN2101 #13 - #14
125
RF9500M- - .indd 125 2017-01-16 1:13:02

Touch FPCB
J1

Troubleshooting
4-4-19. When the microphone does not work properly
Start


MIC PBA connector is

No
inserted properly.
Read the voltage between LCD Is normal voltage of 1.8V No
PBA: CN2101 #5-#1. generated from LCD PBA?
Yes
0,&728&+:L)L%7
Replace the MIC PBA.
&1
/9'6
&1
32:(5 &$0(5$86%
&1 &1
63($.(58$57 728&+.(<%$&./,*+76(1625
&1 &1
126
RF9500M- - .indd 126 2017-01-16 1:13:03

Troubleshooting
4-4-20. When the Glaze Camera does not work properly
0,&728&+:L)L%7 Start
&1
/9'6
&1

The connector at the Fridge upper No
hinge cover is inserted properly
(F/R-Door).
32:(5 &$0(5$86%
&1 &1
French Assy connector is No
inserted properly.
63($.(58$57 728&+.(<%$&./,*+76(1625
&1 &1

PBA: CN1301 #6,7 - #10,11. from LCD PBA?
Yes
Replace the French Assy.
127
RF9500M- - .indd 127 2017-01-16 1:13:03

Troubleshooting
■ Voltage and resistance of the temperature sensor by temperature
Temp. Temp. Resistance Voltage Temp. Temp. Resistance Voltage Temp. Temp. Resistance Voltage
(℉) (℃) (㏀) (V) (℉) (℃) (㏀) (V) (℉) (℃) (㏀) (V)
-43.6 -42 98.9 4.54 12.2 -11 21.4 3.41 68.0 20 6.01 1.88
-41.8 -41 93.7 4.52 14.0 -10 20.5 3.36 69.8 21 5.79 1.83
-40.0 -40 88.9 4.49 15.8 -9 19.6 3.31 71.6 22 5.58 1.79
-38.2 -39 84.2 4.47 17.6 -8 18.7 3.26 73.4 23 5.38 1.75
-36.4 -38 79.8 4.44 19.4 -7 17.9 3.21 75.2 24 5.19 1.71
-34.6 -37 75.7 4.42 21.2 -6 17.2 3.16 77.0 25 5.00 1.67
-32.8 -36 71.8 4.39 23.0 -5 16.4 3.11 78.8 26 4.82 1.63
-31.0 -35 68.2 4.36 24.8 -4 15.7 3.06 80.6 27 4.65 1.59
-29.2 -34 64.7 4.33 26.6 -3 15.1 3.01 82.4 28 4.49 1.55
-27.4 -33 61.5 4.30 28.4 -2 14.5 2.96 84.2 29 4.33 1.51
-25.6 -32 58.4 4.27 30.2 -1 13.9 2.90 86.0 30 4.18 1.47
-23.8 -31 55.6 4.24 32.0 0 13.3 2.85 87.8 31 4.03 1.44
-22.0 -30 52.8 4.20 33.8 1 12.7 2.80 89.6 32 3.89 1.40
-20.2 -29 50.2 4.17 35.6 2 12.2 2.75 91.4 33 3.76 1.37
-18.4 -28 47.8 4.13 37.4 3 11.7 2.70 93.2 34 3.63 1.33
16.6 -27 45.5 4.10 39.2 4 11.3 2.65 95.0 35 3.51 1.30
-14.8 -26 43.3 4.06 41.0 5 10.8 2.60 96.8 36 3.39 1.27
-13.0 -25 41.2 4.02 42.8 6 10.4 2.55 98.6 37 3.28 1.23
-11.2 -24 39.2 3.99 44.6 7 10.0 2.50 100.4 38 3.17 1.20
-9.4 -23 37.4 3.95 46.4 8 9.6 2.45 102.2 39 3.06 1.17
-7.6 -22 35.7 3.91 48.2 9 9.2 2.40 104.0 40 2.96 1.14
-5.8 -21 34.0 3.86 50.0 10 8.8 2.35 105.8 41 2.86 1.11
-4.0 -20 32.4 3.82 51.8 11 8.5 2.30 107.6 42 2.77 1.09
-2.2 -19 30.9 3.78 53.6 12 8.2 2.25 109.4 43 2.68 1.06
-0.4 -18 29.5 3.73 55.4 13 7.9 2.20 111.2 44 2.59 1.03
1.4 -17 28.1 3.69 57.2 14 7.6 2.15 113.0 45 2.51 1.00
3.2 -16 26.9 3.64 59.0 15 7.3 2.10 114.8 46 2.43 0.98
5.0 -15 25.7 3.60 60.8 16 7.0 2.06 116.6 47 2.35 0.95
6.8 -14 24.5 3.55 62.6 17 6.7 2.01 118.4 48 2.28 0.93
8.6 -13 23.4 3.50 64.4 18 6.5 1.97 120.2 49 2.21 0.90
10.4 -12 22.4 3.46 66.2 19 6.2 1.92
128
RF9500M- - .indd 128 2017-01-16 1:13:03

Troubleshooting
■ Voltage of the humidity sensor by humidity
RH (%) Output (mV) RH (%) Output (mV)
0 909 51 2376
1 943 52 2402
2 977 53 2428
3 1010 54 2454
4 1043 55 2480
5 1076 56 2505
6 1109 57 2530
7 1141 58 2555
8 1173 59 2580
9 1205 60 2605
10 1235 61 2630
11 1266 62 2655
12 1297 63 2680
13 1328 64 2705
14 1359 65 2730
15 1390 66 2756
16 1420 67 2782
17 1450 68 2808
18 1480 69 2834
19 1510 70 2860
20 1540 71 2886
21 1569 72 2912
22 1598 73 2938
23 1627 74 2964
24 1656 75 2990
25 1685 76 3017
26 1713 77 3044
27 1741 78 3071
28 1769 79 3098
29 1797 80 3125
30 1825 81 3152
31 1852 82 3179
32 1879 83 3206
33 1906 84 3233
34 1933 85 3260
35 1960 86 3288
36 1986 87 3316
37 2012 88 3344
38 2038 89 3372
39 2064 90 3400
40 2090 91 3426
41 2116 92 3452
42 2142 93 3478
43 2168 94 3504
44 2194 95 3530
45 2220 96 3566
46 2246 97 3595
47 2272 98 3624
48 2298 99 3653
49 2324 100 3683
50 2350 　　
129
RF9500M- - .indd 129 2017-01-16 1:13:03

4-5. Voice Recognition Manual Supplement
1. Recommended environment for Voice recognition (User manual, Service manual added)
A picture of user’s speaking in front of Family Hub LCD panel added Microphones are embedded at the top
of Family Hub LCD panel
1. Speak aloud toward the top LCD panel of the Family Hub within 1M distance.
2. Voice recognition may not work correctly if the distance is over 1M or the voice is not loud enough.
Note : Try to enunciate correctly at a steady speed. When using voice recognition functionality, reduce the
environmental noise such as TV sounds.
2. Preparation ways when Voice recognition does not work (Service manual added)
① Check the network environment
- Check WIFI Router (Wireless AP)
- Check Network signal on LCD panel

- Check if Internet Browser works without problem
130
RF9500M- - .indd 130 2017-01-16 1:13:03

- Check if Mic button is Off (sometime, users try a voice recognition when Mic button is off)
③ Check if the recording works correctly using voice recording of “White Board” app
- Check if the voice gets into the Mic correctly (sometimes, voice does not get
recorded)
131
RF9500M- - .indd 131 2017-01-16 1:13:04

④ Remove LCD protection film on Mic button
⑤ Setting → Voice → Check the On/Off status of Voice wake-up
132
RF9500M- - .indd 132 2017-01-16 1:13:04

⑥ Check the word setting of Wake word (e.g. "Hi, Samsung” )

⑦ Under a quiet environment, try to follow the sequence below
1) Speak “Wake up” word
Speak “Hi, Samsung”, and once the voice recognition is ready, say something like below.
2) After beep sound, say “What time is it now”
3) As a result, the voice feedback is supposed to be mentioned like “It is 3:38PM now.”
At the same time, the screen displays the same information.
133
RF9500M- - .indd 133 2017-01-16 1:13:04

134
RF9500M- - .indd 134 2017-01-16 1:13:04

6. WIRING DIAGRAM
6-1. Dispenser Model
143
RF9500M- - .indd 143 2017-01-16 1:13:06

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REFRIGERATOR

FRENCH DOOR REFRIGERATOR

1. Precautions (Safety Warnings)................ 5

2. Product Features and Specifications...... 9

3. Disassembly and Reassembly.............. 40

5. PCB Diagram....................................... 137

RF9500M- - .indd 1 2017-01-16 1:12:03

IMPORTANT SAFETY NOTICE

SAMSUNG ELECTRONICS AMERICA, INC.

RF9500M- - .indd 2 2017-01-16 1:12:03

2. Product Features and Specifications..................................................................... 9

3. Disassembly and Reassembly........................................................................... 38

RF9500M- - .indd 3 2017-01-16 1:12:03

5. PCB Diagram.................................................................................................. 135

6. Wiring Diagram............................................................................................... 143

7. Block Diagram................................................................................................ 144

RF9500M- - .indd 4 2017-01-16 1:12:03

Europe, CIS, Mideast & Africa: gspn1.samsungcsportal.com

- This Service Manual is the property of Samsung Electronics Co., Ltd.

© Samsung Electronics Co., Ltd.

RF9500M- - .indd 157 2017-01-16 1:13:10

7-1. Basic Model

RF9500M- - .indd 144 2017-01-16 1:13:07

7-2. LCD PBA

RF9500M- - .indd 145 2017-01-16 1:13:07

7-3. Inverter block diagram

RF9500M- - .indd 146 2017-01-16 1:13:07

3. DISASSEMBLY AND REASSEMBLY

(+) screw driver

(-) screw driver

Hexagon wrench (5 mm diameter)

Long nose pliers

Box wrench (12 mm) - To disassemble the compressor

Box wrench (10 mm) - To disassemble the hinge Lower

RF9500M- - .indd 38 2017-01-16 1:12:16

3-2. Disassembling the Fridge door

How To Do Descriptive Picture

hinge at the top left of the fridge door.

hinge at the top right of the fridge door.

before performing the procedures

RF9500M- - .indd 39 2017-01-16 1:12:17

How To Do Descriptive Picture

4.Lift up the FIXER LEVER on left/right side and

RF9500M- - .indd 40 2017-01-16 1:12:17

3-3. Disassembling the Freezer

How To Do Descriptive Picture

RF9500M- - .indd 41 2017-01-16 1:12:18

3-4. Disassembling the Middle Hinge

How To Do Descriptive Picture

3-5. Disassembling the Lower Hinge

How To Do Descriptive Picture

RF9500M- - .indd 42 2017-01-16 1:12:18

3-6. Disassembling the Reed Switch

How To Do Descriptive Picture

2. Insert the (-) screw driver into the groove next

RF9500M- - .indd 43 2017-01-16 1:12:18

3-7. Disassembling the Display

How To Do Descriptive Picture

3. Separate the Dispenser Wire Connector.

RF9500M- - .indd 44 2017-01-16 1:12:19

3-8. Disassembling the Main PCB and Inverter PCB

How To Do Descriptive Picture

2. Remove the 5 screws.

RF9500M- - .indd 45 2017-01-16 1:12:20

How To Do Descriptive Picture

2. Pull out the Case Ice Route Assy.

RF9500M- - .indd 46 2017-01-16 1:12:21

4.Lift up the FIXER LEVER on left/right side and

2. Insert the (-) screw driver into the groove next

3. Separate the Dispenser Wire Connector.

2. Remove the 5 screws.

2. Pull out the Case Ice Route Assy.

To disassemble the Case Water Filter, remove the water

1. Disconnect the 2 housing connectors.

ull out the water hose(blue) from the tube fitting by

3. Remove three screws secuting the water tubes.

5. Lift and pull the Case Water Filter out.

urn the water filter count-clockwise.

emove the water filter by pulling it. (Refer to the

3. Push the water filter directly.

4. Turn the water filter clockwise until it locked.

2. Remove the 4 screws.

1. Remove 7 screws from the Comp cover

2. Separate the housing connector.

5. Separate the fan by pulling it forward.

1. Remove the 6 screws from the COMP Cover.

1. Remove the 6 screws from the COMP Cover.

1. Insert the (-) screw driver into the hook at the

1. Insert a flat head screwdriver following the arrow

3. Remove the connector from the LED LAMP.

1. Remove the 2 screws.