Questionnaire for Managers of Hotel Industry

Dear Respondent, please spare some time in filling below questionnaire. I assure that the collected
data will be kept confidential and will be used for research work in Punjab only. Your co -operation
is solicited.

1) Please specify your gender

 Male
 Female

2) Please specify your age group

 18-25
 26-34
 35-40
 41-50
 More than 55

3) Please specify your position

 General Manger
 Assistant Manager
 HR Manager
 Departmental Head
 Supervisor
 Others (please specify)

4) Please Indicate your Highest Qualification Level

 Ph.D.
 Master’s Degree
 Bachelor’s Degree
 Post-Graduation Diploma
 Diploma Course
 Certificate Course
 Others (please specify)

5) Total Experience (In Years)

 0-5 years
 6-10 years
 11-15 years
 More than 15 years
 6) Please rate your perception about the IMPORTANCE of the following competencies for Hotel
Management graduate with regard to employment in Hotel Industry. The rating should be on a
scale of 1 to 5 in the below manner:

1= Strongly Agree
2= Agree
3= Neutral
4= Disagree
5= Strongly Disagree

Statements 1 2 3 4 5
Knowledge
Professional Grooming Standards
Guest Service Standards
Business Management and Ethics
Hospitality Products and Services
Terminology used in the industry
Leadership and Organizational Structure
Hygiene and Food Safety Standards
Hospitality Law and Regulations
Lodging Administration
Restaurant Operational Management
Food and Beverage Management
Hospitality Facility Planning and Development
Hospitality Sales & Marketing
Hospitality Accounting & Finance
Skills
Practical Skills
Customer Service Skills
Communication Skills (Oral , Written , Verbal )
Interpersonal Skills
Analytical skills
Time management Skills
Critical Thinking Skills
Relationship Management Skills
Software Skills
Negotiation Skills
Problem Solving Skills
Marketing & Sales Skills
Event Management Skills
Research Skills
Multilingual skills
Administrative skills
Technical skills
Ability
Perform according to operational aspects of hotel
Project a Professional Image
Understand Guest Needs
Handle Multiple Guests at a Given Time
Manage Crisis Situation
Develop Positive Customer Relationships
Solve Customer Problems
Facilitate Teams and Teamwork.
Manage Personal Stress & Emotions
Develop Positive Employee Relations
Work Effectively with Peers
Use Ethics in Decision Making
Balance personal and professional life
Accomplish tasks in given deadlines
Identify and handle managerial problems
Analyze financial statements and MIS reports
Attitude
A willingness to learn
Flexible and adaptable
Personal Pride in Satisfying Guests Needs
Empathetic to the needs of others
Working as a part of team
Tendency to move toward possibilities
Avoid negative Situations
Believes in hard work
Generate creative and innovative ideas
Commitment to work
Demonstrate patience with others

7) The following statements provide the key points of industry expectation and academic
deliverables Please rate to which extent you are disagree or agree with each statement. The rating
should be on a scale of 1 to 5 in the below manner:

1= Strongly Agree
2= Agree
3= Neutral
4= Disagree
5= Strongly Disagree
Statements 1 2 3 4 5
Hotel Industry is the emerging industry with many career opportunities
Students take up Hotel Management courses as a last resort and
not as a career opportunity
Jobs in Hotel Industry are Poorly Paid
Different understanding of career expectations exists between educators and
managers of the hotel industry
Job in Hotel Industry demands working for long hours
Work experience is more important than a degree qualification
Graduates with a bachelor’s degree in hotel management receives higher starting
salaries than people who do not hold a degree
Practical experience is considered more valuable to a student intending to make a
career in Hotel Industry
Educational Institutes have adequate infrastructure to impart quality education to
students
Academic curriculum is designed to impart knowledge, skills and attitude to the
students
Industrial Training is used as an important tool in shaping competencies of the
student
Assignments and presentations help the students to understand about the
functioning of the hotel industry
Current affairs and general knowledge of hotel industry develops a student’s
personality
Role plays and case studies are used to develop the managerial and operational
skills as part of education

8) Given below statements showcase the level of Hotel Industry – Academia Interface .Rate on the
scale of 1 to 5 in the below manner:

1= Strongly Agree
2= Agree
3= Neutral
4= Disagree
5= Strongly Disagree
Statements 1 2 3 4 5
There is high level of Liaison between Hotel industry and educational institutes
The curriculum is in sync with industry trends
Industry Professionals are invited to interact with the students regularly.
Proper evaluation and monitoring by educational institutes is done for the students
placed for Industrial Training
Academic curriculum is revised regularly to meet industry requirements
Industrial Training provides a realistic job experience to the student
The tenure of industrial training should be increased in order to improve the
employability ratio
Industrial Visits by educational institutes are arranged for students regularly
Hotel Management educators are well aware about the hotel industry
There is a need to restructure Hotel Management curriculum in order to produce
more employable candidates
Train the trainers programs for educators are being organized to update with
industry
Industry Interaction helps to develop the managerial and operational skills of
students