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ANALYSIS

&
INTERPRETATION
ANALYSIS & INTERPRETATION
The analysis is based on the responses given by customers through questionnaires.
AGE GROUP OF SURVEYED RESPONDENTS
TABLE 5.1:

Age group No. of Respondents


18 - 25 years 80
26 - 35 years 64
36 - 49 years 30
50 - 60 years 20
More than 60 years 6

CHART-5.1:

Sales

3%
10%

18-25years
40%
15% 26-35years
36-49years
50-60years
more than 60 years

32%

Analysis:- From the chart above we find that 47% of the respondents fall in the age
group of 18 – 25 years, 25% fall in the age group of 26 – 35 years and 17% fall in the
age group of 36 – 49 years.
Therefore most of the respondents are relatively young (below 26 years of age). and
6% respondent’s age are 50-60 years and 2% respondent’s age are 60 to above years.
GENDER CLASSIFICATION OF SURVEYED RESPONDENTS
TABLE-5.2
Sr. No. Category No. of Respondents Percentage
1 Married 140 70%
2 Unmarried 60 30%
Total 200 100%
Base 200
respondents

CHART-5.2

Marital Status

30%

Married
Unmarried

70%

Interpretation
From the table and graph above it can be seen that
 70% respondent’s are married.
 30% respondent’s are unmarried.
Educational qualification of respondent’s

TABLE-5.3
Sr. No. Category No. of Respondents Percentage
1 Under graduate 50 25%
2 Graduate 80 40%
3 Post graduate 70 35%
Total 200 100%
Base 200
respondents

CHART-5.3

Educational Qualification of Respondents

25%
35%

Under graduate
Graduate
Post graduate

40%

Interpretation
From the table and graph above it can be seen that
 25% respondent’s are under graduate.
 40% respondent’s are Graduate.
 35% respondents are Post graduate.
CUSTOMER PROFILE OF SURVEYED RESPONDENTS
TABLE 5.5:
Customer profile No. of respondents
Student 15
Housewife 10
Working Professional 100
Business 40
Self Employed 20
Government service employee 15
Chart-5.5

120

100 0
80

60
100
40 0
20 40 0
0 0
15 0 20 15 respondents
0 10

Interpretation
From the table and graph above it can be seen that:-
51% of the respondents are working professionals, 22% are into business and 11% are
self-employed, 11% of the respondent’s are government service employee and 3% of
the respondents are student and 2% of the respondents are house-wife.
ANNUAL HOUSE HOLD INCOME?

TABLE-5.6

Sr. No. Category No. of Respondents Percentage


1 Less than 2 lacs 98 49%
2 Between 2 to 5 lacs 62 31%
3 Between 5to 8lacs 30 15%
4 More than 8 lacs 10 5%
Total 200 100%
Base 200
respondents
CHART-5.6

Annual Household Income


5%
15%

Less than 2 lacs


49%
Between 2 to 5 lacs
Between 5to 8lacs

31% More than 8 lacs

Interpretation
From the table and graph above it can be seen that
 49% respondent’s annual household income is less than 2 lacs.
 31% respondent’s annual household income is between 2 to 5 lacs.
 15% respondent’s annual household income is between 5 to 8 lacs.
 5% respondent’s annual household income is more than 8 lacs.
Do you know about Syndicate bank ltd?
TABLE 5.7:

Category No. of Respondents

Yes 164

No 36

CHART:-5.7

Awareness about Syndicate bank ltd

18% YES

82%

Interpretation:-
From the table and graph above it can be seen that
 91% respondent’s are known about Syndicate bank ltd
 9% respondent’s are not known about Syndicate bank ltd
Table 5 .8:-

Reasons for getting the home Loan

Sr.No. Number of Reasons Percentage(%)

a. Non-availability of funds 36

b. Reluctancy to pay cash in one go 35

c. Tax benefit 24

d. Any other 5

GRAPH:- 5.8

40
35
30
percentage of
25
customers 20
15
10
5
0
non-availability ofreluctancy
funds tax benefit any other

Interpretation:-
To interpret the response of the questions, the figures shows that most of the
customers find the problem in availability of funds i.e. 36% and very less number of
customers found problem in paying cash in one go is 35%, customers get housing
loan for tax benefits is 24%. This was the expected response because a large number
of people find a problem of availability of funds which works as an obstacle in
owning a dream home.
In today's life, people hardly earn both means and ends of life and they don't
have much of money to buy a home or a land to construct house because of cost of
property. So, they take the advantage of home loans provided by different banks at
different terms feasible to the customers. There are very less number of people, who
don't own home even when they have sufficient funds and they take the advantage of
home loans because they don't want to pay huge cash in one go.
On the basis of study, it is concluded that most of people lack of money in
fulfiling their dreams and few of them were reluctant to pay cash in one go and
wanted to pay their home loans slowly in installments.
Table-5.9

From where you have got your home loan?

Name of Banks / company (%)Percentage of customers

HDFC LTD 55

Punjab National Bank 15

Standard Chartered Bank 07

ICICI BANK 20

Any other 03

To understand the response more effective and closely, it has been showed
diagrammatically as follows :-
GRAPH:- 5.9

From where you have got your home financed

60

40
percentage of
customers
20

0
HDFC PNB SCB ICICI any
LTD BANK other
Interpretation:-
The analysis showed that a large number of customers prefer HDFC LTD as
compared to others. The data shows that 7% of customers took loan from Standard
Chartered Bank, 20% of customers from ICICI BANK, 15% Customers took loan
from Punjab National Bank, 55% of customers took loan from HDFC LTD and a 3%
of customers fall under the category of 'Any other' which included State Bank of
India, Canara Bank, Punjab and Sind Bank, etc.
The data shows that most of people prefer HDFC LTD compared to public
sector banks and other private banks. This is because of the extra services provided by
HDFC LTD. However, there is less difference in figures of ICICI Bank and Punjab
National Bank. But there is considerable difference in figures of the two private sector
banks i.e. ICICI bank and Standard Chartered Bank. As ICICI is the market leader in
the home loans sector. This may be the reason for such difference in Standard
Chartered Bank's percentage and ICICI Bank's percentage. Another reason for
specialized services in home loans, more amounts of loans, and efficient query
handling.
However, the analysis showed that the people prefer HDFC LTD for home
loan because of their services and excessive feat compared to other banks.
Table-5.10

Sources of information about Home Loans Scheme?

Sources of information (%)Percentage of customers

Newspapers 49

Magazines 16

Banners/Hoardings/Pamphlets 11

Word of mouth 20

Any other source 04

CHART:-5.10 percentage of source of information about home loans scheme

4%
20% newspaper
49% magazines
11%
16% banners

word of mouth

any other
source

Sources of information about Home Loans Scheme


Interpretation:-
The data shows that around 20% of customers got information from source of
'Word of Mouth' which includes information from friends, relatives, colleagues etc.
49% of customers got information from newspapers, only 16% of customers from
magazines and 4% of customers got information about home loans schemes under
'Any other source' and 11% through Banners/ Hoardings/Pamphlets .
FINDINGS

Nearly half of the consumer complaints we reviewed involved allegations of dealer


fraud or misrepresentation. The final deal often looked different from the one
consumers thought they had made. Consumers said:

 the dealer switched the house with a different make, model, year or size or a
completely different home;

 the salesman tried to falsify loan application information, including falsifying


the down payment amount or taking money a consumer borrowed as a down
payment;

 the actual price of the home increased from the original quote to the final loan;

 the terms or conditions of the sale worsened, including additional costs for
items consumers thought they had already covered, additional loan fees,
higher interest and more;

 the dealer refused to give buyers copies of contracts, including loan contracts;
and
RECOMMENDATIONS

 Facilitate shopping by posting prices, notifying consumers of their full refund


rights, and eliminating credit scoring models that penalize rate shopping.

 Provide 5 day "cooling off" period after full disclosure of final loan terms with
cancellation right and full refund.

 Provide standard contracts and standard Spanish translation.

 Prohibit financed points if points and fees together will add more than 3% to
the home price.

 Require independent inspection/appraisal of every home prior to release of


loan funds.
Bibliography

Websites:
a. www.andhrabank.com
b. www.bankofbaroda.com
c. www.bankofindia.com
d. www.idbi.com

e. www.sbi.co.in
f. www.hdfc.com

Search Engines:
a. www.google.com
b. www.wikipedia.org

Books & Magazines:


a. Business Today
b. The Economic Times
c. The Times Of India
d. Banking Theory, Law & Practice
-Gordon & Natarajan
e. Indian Banking System
-Dr. Mukund Mahajan
f. Banking Law And Practice
-P. N. Varshney
Annexure

QUESTIONNAIRE:
HOME LOAN INTEREST RATES

1. How many kinds of home loans do you offer?


2. How much time is required for a home loan to get sanctioned once
applied?
3. What are the documents required?
4. Are mortgages accepted? If yes, what are the conditions?
5. Is the home loan based on the area of the house or locality? How?
6. How many guarantors are required?
7. What if an installment is not paid?
8. If the salary account is not in your bank then what is the procedure
followed?
9. What if the borrower changes his job?
10.Are loans sanctioned to temporary employees?
11.What if the interest rates change after a period of time (floating)?
12.What if the borrower goes bankrupt?
13.Is insurance covered in home loans plans?
14.Does the loan repayment start directly after it is sanctioned?
15.Can a loan on a single property be sanctioned on 2 or more people?

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