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(2) SEATS:-
Business Associate will provide work load of a minimum of 3000 Forms per 30 Days per
System. This work load will be increased according to the performance. This SLA has been signed
for 8 systems it’s the responsibility of the Service Provider to finish the work in time with these 8
systems. The agreement shall remain in effect for a period of 24 Months from the date of
providing the first data & can be extended for the period as mutually agreed upon.
The Service Provider shall have to pay one time Association Fee (Security Deposit) of
160,000/- INR for 8 systems (i.e. 20,000/- INR per system). This amount has to be paid in the
form of Demand Draft / Cheque / Online Transfer in favour of
SPACIO TECHNOLOGIES AND OUTSOURCING .KRISHNAGIRI
Business Associate shall provide adequate feedback within 6 working days for random data
and on completion of quality check shall issue a Q.C. Report. Service Provider agrees and assures to
provide highest quality of services. Following cycle for accuracy will be followed on the entries made
by the Service Provider.
(5) Business Associate will provide all kind of technical support to the Service Provider.
(6) Service Provider will execute the data processing work provided by Business Associate through
personnel in such a manner so as to carry out the work efficiently at the Accuracy Level (Clause No. –
4) mentioned in the agreement.
(7) TERMINATION:
If Service Provider fails to submit data on time or, if Service Provider fails to give accuracy as
mentioned above in output files and fails to get billing even after rework. Principals and Business
Associate reserves the right to terminate the agreement immediately and Business Associate will not
be responsible for any further data and payment what so ever to the Service Provider.
(8) No modification of terms & condition of this AGREEMENT shall be valid, unless it is in writing
and signed both the parties.
(9) DISPUTE RESOLUTION & JURIDICTION:
In the event of any dispute or difference arising between the parties here to relating to or
arising out of this agreement, including the Implementation, Execution, Interpretation, Rectification,
Validity, Enforceability, Termination or Rescission thereof, Including the rights, Obligations or
Liabilities of the Parties here to, the same will be adjudicated and determined by arbitration. The
arbitration shall be conducted by a panel of two arbitrators one each selected parties here to and
both the arbitrators thus appointed shall be appoint the third arbitrator who shall function as the
presiding arbitrator. The arbitration shall be conducted at CHENNAI (TAMIL NADU – INDIA) in the
English Language. Any arbitration award shall include attorney’s fee for the prevailing party. The
courts in the city Of Chennai shall have exclusive jurisdiction to entertain try and determined any
dispute.
IN WITNESS WHEROF the parties here to have executed this agreement with free consent
and without any Coercion, Undue Influence, Fraud and Misrepresentation present these on the date
herein before written.