We are looking for Trainer (m/f) for our growing team in Tbilisi.

In this position you take on the following tasks for

our client from the World’s famous online travel agency:

Responsibilities

 Delivering new hire training and official up-trainings to all support staff;
 Attending TTT (Train the Trainer) sessions with the client, contact person for client concerning training
issues;
 Providing weekly feedback on progress of new hire trainings to the Quality & Training Manager and
Operations Manager;
 Developing and delivering program specific and related training curriculum and modules to address training
needs identified;
 With the assistance of the Training & Quality Manager, creating tests and procedures to measure success of
conducted training;
 Tracking work results of agents during training to show the class performance;
 Creating action plans if there is a sustained low performance of agents;
 Assisting in defining and streamlining Training procedures and communication with the Quality Manager,
Operations Manager & Supervisors;
 Identifying improvement needs in Training & Quality processes / procedures and support articles / handouts;
 Vocational adjustment of new trainers;
 Fulfilling other tasks deriving directly from his position without being directly ordered so;

Requirements

 Excellent written and verbal skills in English and Russian languages;

 Good communicative skills;
 Experience in training delivery;
 Proactive and customer service focused work attitude;
 Strong teamwork and leadership skills;
 Willingness to work in team;
 Very good knowledge of MS Office Applications, on-line tools and processes;
 Personal characteristics: friendliness, alertness, loyalty to Employer, customer oriented, diligence,
attentiveness, ability to handle pressure;
 Ability to travel abroad.
We offer you:

 Attractive salary and health insurance

 Positive working atmosphere in a motivated team
 Personal and professional development
 Best career opportunities in an international company

About us: Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create one of the
world’s leading customer engagement businesses, with revenues of c. €1.2 billion. Majorel brings together Arvato CRM
Solutions, Phone Group, Ecco Outsourcing and Pioneers. Majorel is a global company with over 48,000 employees in
28 countries.
More information about Majorel can be found here: https://www.majorel.com/
If you think you meet the requirements please send your CV and letter of motivation in English language to
join-arvato-georgia@arvato.com including 02th of April, 2019. Please indicate position you are applying to in subject
field.
PLEASE NOTE: By submitting your application you agree that it will be kept in our database for a period of 6
months.