USHA

Mansar (14)
Solan, Himachal Pradesh
Contact: 7838155558
Email: princesjiya1326@gmail.com
PROFILE SUMMARY
 Outstanding communication and interpersonal skills
 Excellent time management and organizational skills
 Persuasive, emphatic with good problem solving skills
 Knowledge of Microsoft Office and Internet usage
 Ability to deal with external and internal customer support in a professional manner
 Quick learner, detail oriented and ability to adapt to new processes in limited time frame
 Multi tasking skills and ability to work under pressure

EDUCATIONAL QUALIFICATIONS

 Graduation - BCA - Punjab Technical University, Jalandhar

Batch 2013-15

 Sr. Secondary - 12th - Himachal School Education Board

Batch 2007-08

PROFESSIONAL CAREER BACKGROUND

Customer Care Executive

Bharti Telecom Services (Airtel), Sector - 37C, Chandigarh Oct-2016 – Nov
2017
Idea Telecom Services (Idea), Sector - 35C, Chandigarh Sep 2014 - Sep
2016
Vaishno Telecom, HFCL (Connect), Sector -8, Panchkula Jun 2008 – Apr
2011
 Responsible for interacting with the clients and solving their queries
 Maintaining the records of customer interactions and follow up with the clients
 Provided feedback of the clients to the concerned departments and authorities so as to
improve the services
 Shared best practices and knowledge with colleagues and teams helping achieve the sales
targets
 Analyzed customer needs and made arrangements adhering to company policies
  Prepares daily reports on the daily activities of Customer Care team
 Develops as well as maintains the relationship with external parties

Sales & Office Coordinator

B. E. Office Automation (Canon India), Sector – 8, Panchkula (HR) May-2011 –
Aug-2014

 Managing all the sales related activity of the company.

 Handling a high volume of customer enquiries whilst providing a high quality of service to
each caller.
 Tracking sales orders to ensure that they are scheduled and sent out on time.
 Effectively communicating with customers in a professional and friendly manner.
 Ordering and ensuring the delivery of goods to customers.
 Supporting the field sales team.
 Ensuring that staff uniforms and personal appearance are always clean and professional.
 Carrying out administrative tasks such as data input, processing information, completing
paperwork and filing documents.
 Speaking with customers using clear and professional language.
 Resolving any sales related issues with customers.
 Completing the administrative needs of the Sales Department.
 Responding to sales queries via phone, e-mail and in writing.

PERSONAL DETAILS

 Date of Birth − 23rd Feb 1986

 Father’s Name − Tul Bahadur
 Marital Status − Unmarried
 Languages Proficiency − English, Hindi and Punjabi

Date:
Place: Usha