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Product Overview
eSpace UC solution is a leading unified communications solution developed by Huawei for enterprises. With the
SIP-based open platform design, eSpace UC solution provides diversified services, allows access for multiple
terminals, and features high reliability, simplified deployment, and easy integration.
eSpace U1900 series unified gateways (“the unified gateway”) are core switching devices in the Huawei eSpace
UC solution that provide IPT (IP Telephony) service for enterprises.
U1980
U1960 U1981
U1911
Maximum number of
100 1000 1200
VMS users
Maximum number of
Built-in 50 50 50
messages per user
Voice Not supported
Mailbox Maximum duration of
300 seconds 300 seconds 300 seconds
a message
Maximum number of
12 30 30
concurrent messages
The unified gateway connects to the public switched telephone network (PSTN) or to other voice switching devices
using digital, analog, and broadband SIP trunks.
Document Overview
This document uses the eSpace U1911 unified gateway and IP phones as an example to
describe quick planning, configuration, and verification for IPT service in specific
scenarios. When the onsite requirements are different from those provided in this document,
you can consult this document about the general processes and methods, not about the
specific data planning. For more detailed configuration guide, consult the following documents:
eSpace UC V200R002C00 Product Documentation
eSpace U1900 Unified Gateway V100R001C20 Product Documentation
Scan to download
Administrator Guide of the corresponding IP phone model
the document
You can obtain the documents from the documentation CD-ROM delivered with the product, or
by visiting http://support.huawei.com/enterprise and choosing Product Support > Unified
Communications and Collaboration > Unified Communications.
1a Service Requirements
User numbers: 80 three-digit short numbers (800–879); long numbers for some users
User Terminal Short Number Long Number User Role
Voice services:
Service Description
Communication between
Internal users call each other using short numbers.
users within an enterprise
Outgoing calls: Prefix 9 is required. The calling party's long number is displayed on the called
Communication between party's phone if the calling party has been assigned a long number. For those without long
enterprise users and numbers, the switchboard number is displayed.
PSTN users Incoming calls: An external user can reach an internal user by directly dialing the internal user's
long number, or through the enterprise switchboard.
Calls are transferred to the voice mailbox when called parties are offline or do not answer calls
Voice mailbox within a specific period.
Users can dial 700 to retrieve messages.
1b Device Networking
1
2
Device list:
Device Quantity
eSpace U1911 1 (equipped with one SCU,
3 one MTU, and one ASI board)
eSpace 7910 IP phone 48
Fax machine 1
Analog phone 31
1 The unified gateway functions as an IP PBX to provide call control functions. It connects to the PSTN through a
trunk to support voice communication between enterprise users, and between enterprise users and PSTN users.
In this scenario, eSpace U1911 is equipped with one SCU, one MTU, and one ASI board. Through the E1 trunk
provided by its MTU board, eSpace U1911 connects to the PSTN. When the AT0 trunk is used for connecting to
the PSTN, the OSU board is required.
2 Analog phones and fax machines are directly connected to the ASI board on the unified gateway.
(eSpace U1980 cannot directly connect to analog phones or fax machines.)
3 IP phones register with the unified gateway. When successfully registered, they can place intra-office and inter-
office calls.
2
2 Data Plan
Plan required data before the configuration. The following tables provide sample data for reference. The planned
data will be used in the operations tasks described in chapters 4–8 in this document.
Data in the following tables is based on the scenario described in chapter 1. In actual deployment, adjust the
data based on site service requirements and networking.
2a IP Address Plan
Device Network Port IP Address Subnet Mask Default Gateway Description
eSpace U1911 SCU GE0&GE1 192.168.1.3 255.255.255.0 192.168.1.1 Unified gateway
eSpace 7910 LAN 192.168.1.4 to 192.168.1.51 255.255.255.0 192.168.1.1 IP phone
Note: Regarding IP phones, this document describes how to manually configure them one by one based on
static IP addresses. When you need to bulk deploy IP phones, it is recommended that you plan and deploy a DHCP
server for the IP phones to dynamically obtain IP addresses. For details about batch deployment of IP phones, see
the Administrator Guide of the corresponding IP phone model.
Ensure network connectivity between the unified gateway and IP phones. It is recommended that you plan their IP
addresses in the same network segment.
2b Board Plan
Fan Slot 0: empty Slot 2: MTU
Power supply
assembly Slot 1: ASI Slot 3: SCU
Note: Plan boards based on their actual installation locations. When AT0 trunks are required, also install and plan
the OSU board.
2c Number Plan
User Short Password IP Address
Long Number Access Device User Type
Terminal Number Authentication Authentication
801–810 23456801–23456810 Ethernet switch SIP user ********* No
IP phone
811–848 - Ethernet switch SIP user ********* No
Fax ASI board of
800 23456800 POTS user - -
machine eSpace U1911
Analog ASI board of
849–879 - POTS user - -
phone eSpace U1911
To ensure SIP users' account security, select the appropriate authentication mode (three options: By password,
By IP address, and By IP address and password). If authentication by password is used, plan the authentication
passwords. If authentication by IP address is used, the IP addresses are those listed in the table of section 2a.
3
2e Prefix Plan
Call Office Route Calling Number Called Number Display the Calling
Prefix
Attribute Selection Code Change Index Change Index Party's Long Number?
Intra-office
8 - - - -
call
Intra-office
23456 - - - -
calla
Internation
900 0 1 2 Yes
al toll callb
National
90 0 1 2 Yes
toll callb
a: When the enterprise has users who have been assigned long numbers and direct dialing in (DDI) is required,
configure the prefix of the long numbers as the intra-office call prefix.
b: With toll call prefixes planned and configured, the unified gateway can restrict outgoing calls according to the
users' call rights, helping prevent toll fraud.
2f Trunk Plan
The Primary Rate Adaptation (PRA) trunk is used as an example.
Voice mailbox:
VMS Unified Voice Message Access
Service Type Description
Access Code Code
Call transfer to voice mailbox on no reply, and
700 701 -
call transfer to voice mailbox offline
4
3 Preparing for the Configuration
3a Checking Cable Connections and Indicators
Prerequisites: The unified gateway has been installed, cable-connected, and powered on onsite according to the
Quick Installation Guide of the unified gateway.
Trunk cable
Ethernet cable
Subscriber cable
Ethernet switch
U1911
Switching devices
Distribution
frame
User terminals
Analog Fax IP IP PC
phone machine phone phone
Cable Description
In trunk planning of the scenario example, the PRA trunk is used for connecting to the PSTN;
therefore, the corresponding trunk cable is the E1 trunk cable.
Trunk cable
When the AT0 trunk is used for connecting to the PSTN, verify the connection of the FXO port
on the OSU board to the AT0 trunk cable.
Implements IP-based communication among devices in the LAN. In the preceding figure, GE0
Ethernet cable
and GE1 ports on the unified gateway are both connected to the LAN for redundancy backup.
Subscriber cable Uses twisted pairs to connect to analog phones and fax machines through the distribution frame.
Step2: Check the indicators on the unified gateway, and ensure that the RUN indicator on the power supply is on.
5
3b Learning About the Configuration Process
7a
Recording Switchboard
Prefix Plan Announcements
2a IP Address Plan 2e
7b Configuring the Switchboard
2b Board Plan 2f Trunk Plan Access Code
Special 5a Configuring IP Addresses 7c Editing and Loading the
2c Number Plan 2g
Service Plan Configuring Accounts Switchboard Script
5b
2d Office Route Plan and Verifying Services 7d Verifying Services
Prepare for the Configure the Configure Configure Configure the Configure the(Optional)
Plan data automatic
configuration unified gateway IP phones trunks switchboard voice mailbox
Note
When exceptions occur during the configuration, handle the exceptions by referring to Appendix B.
6
3d Applying for a License
If a license is not obtained according to the equipment serial number (ESN) on the chassis during the installation
phase, obtain the ESN in the web management system and apply for a license during the configuration phase.
3e Loading a License
Step Operation Result or Other Related Information
7
4 Configuring the Unified Gateway
This chapter describes the configuration based on the U1911 and data plan provided in chapter 2. In actual
deployment, configure the unified gateway based on the actual unified gateway model in use and onsite data plan.
4a Configuring IP Addresses
Step Operation Result or Other Related Information
Log in to the web management system
1 For detailed login operations, see section 3c.
of the unified gateway.
The quick configuration wizard is displayed in the left-hand
Click QuickSetup in the upper part of
2 navigation bar, and the IP address configuration pane is
the web page.
displayed on the right side.
Enter the IP address information and click
Next.
Fill in the data according to section 2a "IP Address Plan."
3 After you perform this step, a dialog box is displayed, telling you
that the device will be restarted after the IP address is changed.
4 Click OK. The unified gateway saves the data and automatically restarts.
4b Configuring Boards
Step Operation Result or Other Related Information
Log in to the web management
1 For detailed login operations, see section 3c.
system of the unified gateway.
Choose QuickSetup >
2 The board configuration page is displayed.
Configure Board.
Configure all boards according to section 2b "Board Plan" and select the
correct board types.
When the board type selected is MTU Board, the MTU Parameter
Click the target slot and select Configuration dialog box is displayed. Perform the following operations based
3 a board type from the drop- on service requirements:
down list box. If the voice mailbox service is required, set Number of VMS Channels
according to the number of concurrent messages supported in the
purchased license (see section 3e for the method of viewing license data.)
If the voice conference service is required, set Conference board to Yes.
Example of
the
configuration
result:
8
4c Configuring SIP Users
SIP users are users of IP phones, eSpace soft terminals, and analog phones (connected through the IAD). In this
scenario, SIP users use IP phones.
Enter the number information and click OK. Fill in the data according to section 2c "Number Plan."
When long numbers are planned, also set Start long
number.
For more information about the parameters displayed, click
2 next to the corresponding parameter or click Help.
If POTS users in other number segments exist, repeat
steps 1-2 to add these POTS users, for example, adding
fax number 800 and setting the corresponding long number
23456800.
3 Click Complete and Save Data. The web quick configuration wizard is completed.
Have POTS users A and B dial *125# using analog User A and user B hear their own phone
1
phones. numbers played by the system.
3 Have user B answer the call. A call between users A and B is set up.
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5 Configuring IP Phones
This document describes how to configure eSpace 7900 series IP phones one by one. For information about how to
bulk configure them or how to configure other IP phone models, see the Administrator Guide of the corresponding IP
phone model.
Prerequisites: An IP phone to configure has been connected to the network and powered on. For detailed
operations, see the Quick Start hard copy delivered with the IP phone.
5a Configuring IP Addresses
Step Operation Result or Other Related Information
1 Choose More > Network > IPv4 Setting > Static. The IP address configuration screen is displayed.
Enter the IP address information, and press Done
and Back.
Fill in the data according to section 2a "IP
2 Address Plan."
You do not need to configure the DNS parameter.
10
6 Configuring Trunks
Configure office route, prefix, and trunk data on the unified gateway to implement voice communication between
enterprise users and PSTN users.
Click Create. In the Create Office Route dialog box, When creating an office route, fill in the data
enter the office route information and click OK. according to section 2d "Office Route Plan" if
you need to associate an office route selection
5 code to this office route.
Use the default settings for the other parameters
unless there is any special function requirement.
Choose Trunk > Office Route The number change configuration page is
6
Configuration > Number Change Index. displayed.
Click Create. In the Create Number Change dialog box, enter the number change information and click
OK.
Create all number change rules according to section 2d "Office Route Plan."
Click Data Save in the upper right corner of the web Save the data in a timely manner to avoid data
8
management system. loss caused by a device restart.
11
6b Configuring Prefixes
A prefix is the one for a called number, including intra-office prefix and outgoing prefix. An intra-office prefix is used
for intra-office or external users to call intra-office users, while an outgoing prefix is used for intra-office users to
place outgoing calls, including international toll calls, national toll calls, and local calls.
1 Choose Trunk > Prefix Configuration. The prefix configuration page is displayed.
Enter the intra-office prefix information and click Fill in the data according to section 2e "Prefix
OK. Plan."
After users are configured using QuickSetup,
the system automatically creates intra-office
prefixes (for example, 8 in the scenario described
in this document) for the short numbers. You do
not need to manually create them again.
3 However, if long numbers exist, configure the
corresponding prefixes, for example, 23456 in the
scenario described in this document.
Set the three key parameters shown in the left-hand
figure. For the other parameters, the default settings
Note are recommended. For more information about the
Repeat steps 2-3 to add all intra-office prefixes parameters displayed, click next to the
(for example, 23456). corresponding parameter or click Help.
Click Data Save in the upper right corner of the Save the data in a timely manner to avoid data loss
6
web management system. caused by a device restart.
12
6c Configuring PRA Trunks
In this document, the unified gateway connects to the PSTN using an E1 trunk (PRA signaling). Therefore, configure
a PRA trunk here. If the AT0 trunk is used, configure the AT0 trunk by referring to section 6d. If other trunks are used,
configure the trunks by referring to the Product Documentation of the unified gateway.
1 Choose Trunk > Trunk Configuration > PRA. The PRA trunk configuration page is displayed.
2 Click Add A Peer Office. A red line from Local to point:0 is displayed.
3 Click the point:0 icon. The point:0 configuration dialog box is displayed.
6 Choose System > Clock Source Configuration. The clock source configuration page is displayed.
Click Data Save in the upper right corner of the Save the data in a timely manner to avoid data loss
8
web management system. caused by a device restart.
13
6d (Optional) Configuring AT0 Trunks
When the unified gateway connects to the PSTN using an AT0 trunk, create an AT0 trunk and set AT0 interface
parameters. If the PRA trunk is used, configure the PRA trunk by referring to section 6c. If other trunks are used,
configure the trunks by referring to the Product Documentation of the unified gateway.
Step Operation Result or Other Related Information
Choose Trunk > Trunk The AT0 trunk configuration page is displayed. The value on the icon
1
Configuration > AT0. indicates the slot number of the OSU board corresponding to the AT0 trunk.
2 Click the line or icon. The AT0 trunk configuration dialog box is displayed.
2
3
Port: indicates the port number of the FXO port on the OSU board that connects the AT0 trunk.
Office Route Number: Set this parameter according to chapter 2 "Data Plan."
Line Selection Mode: Polling is recommended.
Default Called Number: indicates the enterprise switchboard access code. Set this parameter according
to chapter 2 "Data Plan."
7 Click Configure next to Country or Region. The Country or Region dialog box is displayed.
Select the country or region, and click OK. The factory defaults of the unified gateway provide AT0
signal tones and standard values for impedance
parameters of some countries or regions (default: China).
8 If the country or region where the site is located is not
included in the preset country/region list or if you need to
manually adjust more AT0 interface parameters, see the
Product Documentation of the unified gateway.
6e Verifying Services
The following assumes that user A is an external user, and enterprise user B's short number is 801 and long number
is 23456801.
14
7 Configuring the Automatic Switchboard
This document uses the automatic switchboard with customized announcements as an example to describe the
configuration. For information about other types of automatic switchboard and the corresponding configuration
methods, see the Product Documentation of the unified gateway.
In the LMT window of the unified gateway, click the Script Load tab.
Click Browse and select the command line script file. Then, click Load.
1
3
2 3
The command output is displayed. Wait for the completion of command execution.
Switch to the Command Tree tab and configure the recording prefix (for example, 700).
1
config add prefix dn 770 callcategory vu callattribute vuvoicerecord cldpredeal no
4
2
dn: indicates the recording prefix, used for connecting to the unified gateway when recording announcements.
Customize this prefix and ensure that this prefix is different from user numbers and any other prefixes.
Configure the recording authentication account: indicates the user name, which is a string of 6–20 digits.
account. password: indicates the password, which is a string of 6–20 digits.
5 try: indicates the maximum number of consecutive password attempts.
config add voicemanager account
locklen: indicates the account lock duration (unit: minute) when the
770123 password 770987 try 3 locklen 3
number of consecutive password attempts reaches the maximum.
Use a phone to dial the recording prefix To ensure voice quality, record announcements in a quiet environment.
and enter the authentication user name The available channel IDs vary depending on the unified gateway
and password as prompted. After the model. The recommended channel is channel 252.
6
authentication is successful, use the phone
to record announcements on a specific
channel.
Configure the switchboard access code. dn: indicates the switchboard access code. Set this parameter
according to section 2g "Special Service Plan."
2 config add prefix dn 23456811
vug: indicates the switchboard number. Ensure that this value is the
callcategory vu callattribute vuselfdefine same as that configured in section 7c "Editing and Loading the
cldpredeal no vug 12 Switchboard Script."
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7c Editing and Loading the Switchboard Script
Step Operation Result or Other Related Information
In the LMT window of the unified gateway, click the Automatic Switchboard tab. On this tab page, edit
the script and click Save.
1
2
4 5
1
6
Automatic switchboard ID: Set this parameter to the value of vug configured in section 7b "Configuring the
Switchboard Access Code."
Maximum number length: Set this parameter according to the length of the planned user numbers.
Voice menus: Refer to the preceding figure to create menus according to section 2g "Special Service Plan." In the
example, 252 is the channel ID of the customized announcements in section 7a, and 811 is a reception desk number.
After the operations are completed, the system displays a message, indicating that the script is successfully created.
2 Click OK. A dialog box is displayed, asking you whether to load the newly generated script.
3 Click Yes. A dialog box is displayed, asking you whether to enable the VU mode.
4 Click Yes. The command output is displayed. Wait for the completion of command execution.
7d Verifying Services
The following assumes that the enterprise switchboard number is 23456811, user A is an external user, and
enterprise user B‘s short number is 801.
Have user A dial enterprise User A hears the announcement "Thanks for calling XXX (company
1
switchboard number 23456811. name). Please dial the extension number. To query numbers, dial 0."
16
8 (Optional) Configuring the Voice Mailbox
The unified gateway centrally stores and manages voice messages. Users can retrieve messages using intra-office
or external phones from anywhere, at any time.
Prerequisites:
The voice mailbox license is available. You can check whether the license is available on the System > View
License page of the web management system.
You have set Number of VMS Channels for the MTU board. For detailed operations, see section 4b.
In the LMT window of the unified gateway, click the Script Load tab.
On the Script Load tab page, click Browse and select one command line script file. Then, click Load.
1
2
2 3
The command output is displayed. Wait for the completion of command execution.
Enter the unified access code information and Prefix is the unified access code of the voice mailbox
click OK. service. Fill in the data according to section 2g "Special
Service Plan."
4
Set Service type and Call property to the values shown
in the left-hand figure.
Use default settings for the other parameters.
17
8c Configuring Service Rights
Step Operation Result or Other Related Information
In the web management system of the unified gateway, select User. Select a user number to have services
1
configured, and click Service Configuration.
In the Configure Voice Mailbox dialog box, create a voice mailbox and set the voice message prefix;
select the service types and configure the voice mailboxes for the selected services.
5
6
2 2
3
1
4 7
Click Data Save in the upper right corner of the web Save the data in a timely manner to avoid
3
management system. data loss caused by a device restart.
Message LED
Enable related voice mailbox service rights and configure voice mailbox access codes (service prefixes).
Then, click Save.
3
Ensure that the service rights and access
codes configured on the IP phone are the same
as those configured on the unified gateway.
8e Verifying Services
The following assumes that the call-transfer-to-voice-mailbox service has been configured for user A who uses an IP
phone, and user A's short number is 801 and long number is 23456801.
18
9 Next Steps
If You Want to... Refer to... Operation
19
Appendix A Logging In to the Unified Gateway Using the LMT
Step Operation Result or Other Related Information
Obtain and decompress the LMT software The LMT software package IPT_LMT.zip is stored in the 02 Tools\LMT
1
package. directory of the U1900 version software package.
User A calls user B, but user B 1. In the web management system of the unified
does not answer the call. User A The number of VMS gateway, choose System > Board
then hears an announcement, Configuration.
channels is not
prompting user A to leave a 2. Right-click the MTU board and choose
configured when the
message. Before user A leaves a Configure from the shortcut menu.
MTU board is being
message, the system plays an 3. Set Number of VMS Channels according to the
announcement, telling user A that added.
number of concurrent messages supported in the
the operation ends. purchased license, and click OK.
When a user enters the service The user has not
Have the user pick up the phone and dial
password for retrieving voice changed the service
*89*Old password*New password# to change
messages, the system prompts password. The
the service password.
the user with an input error phone's initial service
message. password is 123456. The password must be a 6-digit number.
20