Professional Documents
Culture Documents
…the processes and techniques that focus on the effective and efficient use of organisational
resources to support managers in their tasks of enhancing both customer value and shareholder
value
Customer value
Shareholder value
Resources
Vision
Mission statement
Defines the purpose and boundaries of the organisation e.g., Nissan: "Nissan provides
unique and innovative automotive products and services that deliver superior, measurable
values to all stakeholders."
The specific aims of the organisation • Often quantified • Relates to a specific period of time
Corporate strategy
Business strategy
Strategy Implementation
•New structures
•New systems
Planning
Control
Behavioural issues
There are costs and benefits of generating and providing management accounting information
Costs include
Benefits include
Contingency theory